Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi I moved to south Africa and spotify worked for a few weeks. now i cannot login. It says 'your country does not math the one set in your profile.' I have tried updating profile and account details. spotify online works but cannot use the app?? plea...
Hey losers, I tried to get on my spotify today with the password I know is right, but am told it isnt, so I changed it, with the link you sent me to my email, then was told that one is wrong, so I changed it again, then was told that one is wrong, FI...
I received an email saying that I was using my spotify uncorretly and that I should delete my app and download again so my account wouldnt be deleted for real! But since i did what I was proposed too, I listen to ONE song and then it stops and says t...
I received a email to take a survey to receive a month free of premium. After taking the survey I never received the code. The survey was from Survey Monkey and appears to be a legitimate email. Here were the contents. Dear Spotify user, We are condu...
Dear Spotify support, An unknown device is regularly connecting to my Spotify account to listen. See screenshot. This time it is device named DESKTOP-H8VU6F4. Problem is neither related to a hijacked pwd nor forgoten login on friend's device. I am us...
Hello! I sadly don't own any apple products so I can't do the "MacBook Blocking Technique" and I have some people who are following me that I don't want to be. It's an invasion of privacy and I don't really want to turn off privacy settings because m...
Dopo mesi di premium pagati e un mese usato free vorrei sottoscrivere l abbonamento unlimited xome posso fare?
My girlfriend’s father passed away today. She has a family account linked to his account however now that he has passed I would like to somehow get Spotify to put my credit card information on his profile so she can keep his playlists to listen to. C...
Hi. I have tried to reset my password, many times today, but I have not recived anything in my e-mail account. I have checked every folder and **bleep**. There is nothing. What can I do??
There are around 4 different artists listed on Spotify all of which are me and have my songs in but they need to all be combined under one spotify account. I have tried to request access as a verified artist but it seems this may be stopping the acco...
I´m living in Brazil. From origin I´m from the Netherlands. I started my subscribtion in the Netherlands couple of years ago. I´m trying to convert my Spotify account to a Brasilian but it´s impossible. It simple stays on the Dutch version. I can´t c...
Given the recent facebook woes, it woudl be awesome if spotify would make it easy for those of us who created accounts using facebook to switch WITHOUT having to cancel current account --> create new account --> re-create playlists --> re-download mu...
I accidentally created a spotify premium account for NZ $14.99 per month thinking it would give me the student discount but it hasn't! I realized i need to change my settings to get to spotify premium with a student discount, can I get a refund for t...
Hey! I have a problem since this morning. Spotify is just playing randomly songs. I already signed out all devices but its still doing this. I also changed my password and signed out all devices again. Does anyone else have this problem? Can you help...
I was trying to login to my spotify premium on my samsung gear s3 with facebook and enterd the corect username and password and it says its incorrect although i check it 5 times and the same login and password work on my phone
Today, early in the morning I applied for your campaign, however later, I noticed that the campaign was for the university students only, but I am not one of them. Thus, I haven't been given any premium features. Having realised the issue, I cancelle...
Hi! My friend has been paying for spotify subscription every month and it is paid through credit card, but she could not remember the account where she made the subscription. What should she do? Because she would like to end the subscription. ps. thi...
Hello, i think I have two discount from Spotify, one in my account from my phone and another one in my card, how can I check to see and cancelation one? Many thanks
Hi, i got my Spotify account connected with my facebook. I totally forgot my Email password and could not recover it anymore as my Registered phone numbers and back up there were loss. So i need to change my email address on my spotify account so tha...
1