Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 6233 Views
  • 1 replies
  • 9 likes
  • Security
  • 6233 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 472904 Views
  • 978 replies
  • 111 likes
  • Account
  • 472904 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1207720 Views
  • 119 replies
  • 117 likes
  • Account
  • 1207720 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 118919 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 118919 Views
  • 72 replies
  • 12 likes

Spotify premium gift card not working

Plan - PremiumCountry - USA Device - Home PC and IPhone 12Operating System - (iOS 10 IOS 17) My Question or Issue-Rec'd a $30 gift card for Premium. I go to the Redeem page it says my email is already associated with a different user. That's my daugh...

  • Casual Listener
  • Plan - Premium Country - USA   Device - Home PC and IPhone 12 Operating System - (iOS 10 IOS 17)   My Question or Issue- Rec'd a $30 gift card for Premium. I go to the...
  • Maxim
  • Spotify Star
  • 320 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 320 Views
  • 3 replies
  • 0 likes

Superuser Contribution Taking my money and downgrading me to free???

PlanFree should be PremiumCountryGermanyDeviceN/AOperating SystemN/A My Question or IssueI got charged for premium (Family - master account), but my account is set to "Free" but paypal deducted the fee. please check my account

  • Newbie
  • Plan Free should be Premium Country Germany Device N/A Operating System N/A   My Question or Issue I got charged for premium (Family - master account), but my account is set to "Free" ...
  • Vasil
  • Moderator
  • 268 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 268 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why is my address only my province?

Hello, Trying to upgrade to a family plan but payment keeps failing because my address is listed as my province only with no other details. I was never asked to input it and when I click edit, it only allows me to change the province and I can't add ...

  • Newbie
  • Hello,   Trying to upgrade to a family plan but payment keeps failing because my address is listed as my province only with no other details. I was never asked to input it and when I click edi...
  • toneeeee
  • Visitor
  • 1175 Views
  • 4 replies
  • 0 likes
  • Account
  • 1175 Views
  • 4 replies
  • 0 likes

HELP ME.

PlanFree/PremiumCountry DeviceSamsung Galaxy A22 4G. Operating SystemAndroid 13. My Question or IssueGood day, I want to know why They forced me to change my password without me having asked for it. Who authorized that? I want an explanation because ...

  • Newbie
  •   Plan Free/Premium Country   Device Samsung Galaxy A22 4G.  Operating System Android 13.    My Question or Issue Good day, I want to know why They forced me to ch...
  • Maxim
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • Account
  • 147 Views
  • 1 replies
  • 0 likes

No puedo eliminar play list que no agrege

no comparto la cuenta con alguien tengo Autotentificacion de 2 pasos.uso mucho en mi telefono por que suelo andar en la calle mucho por mi trabajo.solo tengo acceso a la cuenta yo nomas nadie mas. vivo solo asi que nadie accesa a mi computadora. de r...

3d6b52e9-1a69-41b6-bb21-0f86262badda.jpg 328b04f5-19ce-4b50-a141-cc5a72156d00.jpg 1222e471-95e0-4334-ad7a-af3525541fc7.jpg 9956bd7b-c374-4137-a1a3-7eea80d68ae0.jpg
  • Newbie
  • no comparto la cuenta con alguien tengo Autotentificacion de 2 pasos. uso mucho en mi telefono por que suelo andar en la calle mucho por mi trabajo. solo tengo acceso a la cuenta yo nomas nadie mas...
  • julio2201
  • Newbie
  • 261 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
  • 261 Views
  • 2 replies
  • 0 likes

DUO - won't accept email addres

PlanPremium to DUOCountryDenmarkDevice(Samsung Galaxy)Operating SystemAndroid and Chrome My Question or IssueI have swiched fra Premium to DUO for my son. I've sent the invite via messenger, but when he tries to log on it says that the email can't be...

  • Visitor
  • Plan Premium to DUO Country Denmark Device (Samsung Galaxy) Operating System Android and Chrome   My Question or Issue I have swiched fra Premium to DUO for my son. I've sent the ...
  • Maxim
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 169 Views
  • 1 replies
  • 0 likes

Being stonewalled and misled by Spotify support teams.

Recently I was having trouble logging in on my lat. That time I secured the help of Support Is the minutes turned into hours I became agitated.The person helping me suggested I use another email. I thought to myself. This person must not know what he...

  • Casual Listener
  • Recently I was having trouble logging in on my lat. That time I secured the help of Support  Is the minutes turned into hours I became  agitated. The person helping me suggested I use ano...
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

Playing spotify on different computers at same time

is it possible to play spotify on two different computers at the smae time using the same account? if so, how?

  • Casual Listener
  • is it possible to play spotify on two different computers at the smae time using the same account? if so, how?  
  • ughhhhhhhhhhhh
  • Visitor
  • 448 Views
  • 3 replies
  • 0 likes
  • 448 Views
  • 3 replies
  • 0 likes

Solved!! I lost all my 700+ followers

Hey everybody, I am a producer who had over 700 followers on Spotify, but one day they were all gone. I still followed the ones I followed. I thought it was a visual glitch and i'd be fixed automaticly. But it has been a few weeks already and it stil...

  • Casual Listener
  • Hey everybody,   I am a producer who had over 700 followers on Spotify, but one day they were all gone. I still followed the ones I followed. I thought it was a visual glitch and i'd be fixed ...
  • Xxxiren21
  • Casual Listener
  • 4943 Views
  • 9 replies
  • 0 likes
  • 4943 Views
  • 9 replies
  • 0 likes

Superuser Contribution Premium account did disappear since February 2024

PlanFree/PremiumCountryGermany / FranceDeviceSamsung GalaxyOperating SystemAndroid My Question or IssueI travelled beginning of February from Hamburg in Germany to France and realized that my premium account does not exist anymore. I still paid for i...

  • Newbie
  •   Plan Free/Premium Country Germany / France Device Samsung Galaxy Operating System Android   My Question or Issue I travelled beginning of February from Hamburg in Germany to Fr...
  • MihailY
  • Moderator
  • 481 Views
  • 4 replies
  • 1 likes
  • Premium
  • 481 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution my username permanently changed

my current username is k***********************qbut it was i******m, now i have to remember my randomized username and password. i want it to change to i******m back.

  • Casual Listener
  • my current username is k***********************q but it was i******m, now i have to remember my randomized username and password. i want it to change to i******m back.
  • Maxim
  • Spotify Star
  • 449 Views
  • 5 replies
  • 0 likes
  • Login
  • 449 Views
  • 5 replies
  • 0 likes

Hi I have invited family member to join premium family (live at same address) but the invite link do

Hi I have invited family member to join premium family (live at same address) but the invite link doesn't work when they receive email. It says error 404 - page does not exist

  • Visitor
  • Hi I have invited family member to join premium family (live at same address) but the invite link doesn't work when they receive email.  It says error 404 - page does not exist
  • Maxim
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • Premium
  • 169 Views
  • 1 replies
  • 0 likes

I want to cancel the monthly charges to my card and pay on annual basis

I have the premium individual account, and I am charged on monthly basis. I want to cancel the monthly payments and pay on annual basis (once a year payment plan). How do I do this?

  • Visitor
  • I have the premium individual account, and I am charged on monthly basis. I want to cancel the monthly payments and pay on annual basis (once a year payment plan). How do I do this?
  • kaworu_bloodpaw
  • Roadie
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cannot change email associated with account

Hello, I've been trying to change my email but every time I try to save it it pulls a warning message on top "We cannot perform this action at the moment"

  • Visitor
  • Hello, I've been trying to change my email but every time I try to save it it pulls a warning message on top "We cannot perform this action at the moment"
  • Joan
  • Moderator
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Problema com configurações

Então, eu entrei hoje nas configurações e e encontrei isto (atualmente indisponível), então fiquei me perguntando o que aconteceu pois isso nunca ocorreu. Eu uso o Spotify Premium para estudantes.

  • Casual Listener
  • Então, eu entrei hoje nas configurações e e encontrei isto (atualmente indisponível), então fiquei me perguntando o que aconteceu pois isso nunca ocorreu. Eu uso o Spotify Premium para estudantes.&nb...
  • gabrieldezorzi
  • Visitor
  • 6401 Views
  • 19 replies
  • 0 likes
  • Premium
  • 6401 Views
  • 19 replies
  • 0 likes

Solved!! How do i make my followers make me unfollow

i think my friends or my ex gf botted me i have like 1k followers who is not even real humans i want to unfollow them but i dont want to do it one by one

  • Visitor
  • i think my friends or my ex gf botted me i have like 1k followers who is not even real humans i want to unfollow them but i dont want to do it one by one
  • Maxim
  • Spotify Star
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook Login fail

My spotify account stopped working. When I opened the app on my cell phone it sent me a message that said "Something went wrong." I reinstalled Spotify and Facebook on my cell phone and when I tried to reconnect I got the same error. Has anyone had t...

  • Casual Listener
  • My spotify account stopped working. When I opened the app on my cell phone it sent me a message that said "Something went wrong." I reinstalled Spotify and Facebook on my cell phone and when I tried ...
  • Vasil
  • Moderator
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes