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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 156463 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 156463 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10609 Views
  • 3 replies
  • 10 likes
  • Security
  • 10609 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 506778 Views
  • 985 replies
  • 112 likes
  • Account
  • 506778 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124476 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124476 Views
  • 74 replies
  • 12 likes

Home Address problems

PlanFamily PremiumCountryUKDevicePC, Samsung GalaxyOperating SystemWindows 11, AndroidMy Question or IssueWhen inviting family members to our family premium account, when they try to verify the address it can't find it, no matter what combination of ...

  • Visitor
  • Plan Family Premium Country UK Device PC, Samsung Galaxy Operating System Windows 11, Android My Question or Issue When inviting family members to our family premium account, when they try t...
  • Billy-J
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 277 Views
  • 1 replies
  • 0 likes

How to to change my country profile when the dropdown doesn't allow me to?

I moved countries and need to change my payment method. It does not accept my current payment method because it's based in another country. I tried everything - even canceling my account - but the country dropdown is always gray and doesn't allow me ...

  • Casual Listener
  • I moved countries and need to change my payment method. It does not accept my current payment method because it's based in another country. I tried everything - even canceling my account - but the co...
  • ribezaz
  • Spotify Star
  • 349 Views
  • 3 replies
  • 1 likes
  • 349 Views
  • 3 replies
  • 1 likes

Superuser Contribution Can't find my artist profile to claim

I used SoundCloud Next pro to distribute my album.My album is on spotify and my profile exists.When I search for my artist name, is does not show, when i copy the link of the profile to claim, it doesn't find the profile. Link works when pasted on a ...

  • Visitor
  • I used SoundCloud Next pro to distribute my album. My album is on spotify and my profile exists. When I search for my artist name, is does not show, when i copy the link of the profile to claim, it...
  • Billy-J
  • Spotify Star
  • 878 Views
  • 1 replies
  • 0 likes
  • 878 Views
  • 1 replies
  • 0 likes

Superuser Contribution locked out of premium account.

Am locked out of my premium account on a device I haven't used in a while. When I try to log in it says: This app is restricted to premium users only (error code:accesspoint22)

  • Casual Listener
  • Am locked out of my premium account on a device I haven't used in a while. When I try to log in it says: This app is restricted to premium users only (error code:accesspoint22)
  • MartinT
  • Moderator
  • 408 Views
  • 3 replies
  • 0 likes
  • 408 Views
  • 3 replies
  • 0 likes

Unable to create an account for my 13 year old

I am trying to create an account for my 13 year old, but it says she's too young. Website says 13 year olds can have an account, so I don't understand why

  • Visitor
  • I am trying to create an account for my 13 year old, but it says she's too young.  Website says 13 year olds can have an account, so I don't understand why  
  • TanyaS
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • Account
  • 263 Views
  • 1 replies
  • 0 likes

Why Spotify keeps my password history? It's not safe.

Greetings!Spotify has reset my password recently due to my recent login into account from another browser, which were looked like "suspicious activity".As far as I remember, some time ago Spotify kept a history of last 5 passwords, which was already ...

  • Newbie
  • Greetings! Spotify has reset my password recently due to my recent login into account from another browser, which were looked like "suspicious activity". As far as I remember, some time ago Spotify...
  • ReclaimerNo
  • Casual Listener
  • 791 Views
  • 1 replies
  • 2 likes
  • Account
    Login
    Security
  • 791 Views
  • 1 replies
  • 2 likes

Email in wrong language

I'm living in Belgium. I define my language on FRENCH. I receive all the communications in DUTCH. Why ? How can I change this ?

  • Casual Listener
  • I'm living in Belgium. I define my language on FRENCH. I receive all the communications in DUTCH. Why ? How can I change this ?
  • TomQu
  • Regular
  • 2162 Views
  • 8 replies
  • 2 likes
  • 2162 Views
  • 8 replies
  • 2 likes

I received Spotify Data and it's in JSON files, how to open it?

The files are in .JSON format. Is there any JSON file viewer which will open and present the data and that can very well present it too?

  • Casual Listener
  • The files are in .JSON format. Is there any JSON file viewer which will open and present the data and that can very well present it too?
  • Secretor007
  • Visitor
  • 2206 Views
  • 2 replies
  • 0 likes
  • 2206 Views
  • 2 replies
  • 0 likes

I suspect that my Spotify account has been hacked

Music, plsylists and artists that I don't know are added and playing in my Spotify into devices I don't have. Just logged out of every device, and changed password, but noticed that logging by computer it has my profile with my picture, but logging b...

  • Visitor
  • Music, plsylists and artists that I don't know are added and playing in my Spotify into devices I don't have. Just logged out of every device, and changed password, but noticed that logging by co...
  • Not applicable
  • 3659 Views
  • 2 replies
  • 0 likes
  • 3659 Views
  • 2 replies
  • 0 likes

I cannot login using gmail

PlanFreeCountryCanadaDeviceWindows PCOperating SystemWindows 11 Pro My Question or IssueI am unable to login to my account since today. I get the following error: Oops! Something went wrong. Please try again or check out our help area.

  • Visitor
  • Plan Free Country Canada Device Windows PC Operating System Windows 11 Pro   My Question or Issue I am unable to login to my account since today. I get the following error:   Oo...
  • MauriceMV
  • Spotify Star
  • 483 Views
  • 1 replies
  • 0 likes
  • Login
  • 483 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to merge accounts to duo premium

After replacing a stolen credit card, I forgot to update payment info in time, so my account reverted to Free status. As I was about to setup new payment info, I realized it's cheaper to have my partner upgrade his Premium account to Duo Premium and ...

  • Visitor
  • After replacing a stolen credit card, I forgot to update payment info in time, so my account reverted to Free status. As I was about to setup new payment info, I realized it's cheaper to have my part...
  • Joan
  • Moderator
  • 2405 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 2405 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged monthly fee on free premium account (3 month trial)

Hi Spotify.I signed up to the 3month premium trial on the 99c offer.Yet 2 months into the trial you have started charging me the normal premium monthly fee.How do i go about getting a refund? (and yes i have used that darn contact form numerous time ...

  • Regular
  • Hi Spotify. I signed up to the 3month premium trial on the 99c offer. Yet 2 months into the trial you have started charging me the normal premium monthly fee. How do i go about getting a refund? (...
  • Hi720
  • Newbie
  • 2409 Views
  • 16 replies
  • 2 likes
  • Account
    Free
    Premium
    Subscription
  • 2409 Views
  • 16 replies
  • 2 likes

Lost my account 3 days ago

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Anyk17
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • Account
  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify settings keep resetting.

For the past few weeks, I've encountered problems with Spotify resetting my user settings. I've used Spotify on laptop (windows 10) & my phone (iphone 5s) for 2+ years with no issue like this. All of a sudden, it will forget my settings for last.fm o...

  • Casual Listener
  • For the past few weeks, I've encountered problems with Spotify resetting my user settings. I've used Spotify on laptop (windows 10) & my phone (iphone 5s) for 2+ years with no issue like this. Al...
  • vk83eca9m7rd7t8xfec
  • Casual Listener
  • 5540 Views
  • 11 replies
  • 3 likes
  • Account
  • 5540 Views
  • 11 replies
  • 3 likes

Tracks disappear from collaborative playlist while adding others

Hi,Since I created a collaborative playlist on Spotify I have been adding tracks here and then. Yesterday I added a whole bunch of tracks but once I started adding other tracks, the first ones disappear.What am I supposed to do to create a collaborat...

  • Visitor
  • Hi, Since I created a collaborative playlist on Spotify I have been adding tracks here and then. Yesterday I added a whole bunch of tracks but once I started adding other tracks, the first ones disa...
  • Billy-J
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Unable to log in

I'm not able to log in to my account. I know my gmail account and i know my password and im %100 sure about it. But i cant log in

  • Visitor
  • I'm not able to log in to my account. I know my gmail account and i know my password and im %100 sure about it. But i cant log in  
  • Billy-J
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • Account
  • 263 Views
  • 1 replies
  • 0 likes

Que puedo hacer si el 01 pague mi suscripción y hoy 09 se volvió a cobrar

El día 01 de mayo pague mi suscripción, días después se volvió a reflejar un pago sobre la misma suscripción antes ya pagada

  • Visitor
  • El día 01 de mayo pague mi suscripción, días después se volvió a reflejar un pago sobre la misma suscripción antes ya pagada
  • Billy-J
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

i lost my Spotify library

spotify was connected to Facebook and I have a hacked password (data leach) sorry for my English (ham from Amsterdam )

  • Casual Listener
  • spotify was connected to Facebook and I have a hacked password (data leach) sorry for my English (ham from Amsterdam )
  • Billy-J
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes