Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 412903 Views
  • 965 replies
  • 108 likes
  • Account
  • 412903 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1179992 Views
  • 119 replies
  • 115 likes
  • Account
  • 1179992 Views
  • 119 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 101133 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 101133 Views
  • 68 replies
  • 10 likes

Help!

Okay so forgot my username and I guess I sign up with an old email and I'm still subscribed with premium on my account how can I cancel it? Or find my username or email

  • Visitor
  • Okay so forgot my username and I guess I sign up with an old email and I'm still subscribed with premium on my account how can I cancel it? Or find my username or email 
  • phan_times
  • Community Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

The Search window has disappared

I have opened my Premium Spotify in Firefox and to my surprise the Search window has disappeared completely. Deactivation and log-out for a new log-in are no help. Any tips?

  • Newbie
  • I have opened my Premium Spotify in Firefox and to my surprise the Search window has disappeared completely. Deactivation and log-out for a new log-in are no help. Any tips?
  • phan_times
  • Community Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Spotify doesn't opening

I reinstalled 3 times. I deleted on local Spotify folder. I deleted on roaming Spotify folder.But it gives me that screen. I deactived antivirus. Still not working.

  • Casual Listener
  • I reinstalled 3 times. I deleted on local Spotify folder. I deleted on roaming Spotify folder. But it gives me that screen.  I deactived antivirus. Still not working.
  • gammadoppler
  • Casual Listener
  • 394 Views
  • 3 replies
  • 0 likes
  • Free
    Login
  • 394 Views
  • 3 replies
  • 0 likes

Change username

Why is my username like random numbers and words even tho I make a clear username. I make it like this: timothyisaac . But the results are random numbers and words.

  • Casual Listener
  • Why is my username like random numbers and words even tho I make a clear username. I make it like this: timothyisaac . But the results are random numbers and words.
  • Maxim
  • Spotify Star
  • 398 Views
  • 5 replies
  • 0 likes
  • 398 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cant reach browse menu

Hey all,i cant reach my browse menu, and it says "there is a problem" on this screen. what should i do ?you can see the screenshot, it is turkish but you can understand what i said.thanks

  • Casual Listener
  • Hey all, i cant reach my browse menu, and it says "there is a problem" on this screen. what should i do ? you can see the screenshot, it is turkish but you can understand what i said. thanks
  • deafzombie
  • Casual Listener
  • 432 Views
  • 2 replies
  • 0 likes
  • Premium
  • 432 Views
  • 2 replies
  • 0 likes

Spotify for Artists: Excessive Wait?

Hi! I applied for Spotify for Artists once back in December of 2017. It's been a month since and I haven't heard back at all. I am just wondering if this is normal or if I should re-apply. If it is normal, how much longer should I wait?

  • Casual Listener
  • Hi!  I applied for Spotify for Artists once back in December of 2017.  It's been a month since and I haven't heard back at all.  I am just wondering if this is normal or if I should re...
  • Maxim
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • Account
  • 270 Views
  • 1 replies
  • 0 likes

Cancel payment procsess and take hold off of my bank account

I started to get a student subscription and got half way through and couldn't complete transaction but u put the funds in my bank account on hold. Remove hold on my account so I have the necessary funds to pay for my basic $10 a month subscription

  • Newbie
  • I started to get a student subscription and got half way through and couldn't complete transaction but u put the funds in my bank account on hold. Remove hold on my account so I have the necessary fu...
  • Maxim
  • Spotify Star
  • 754 Views
  • 1 replies
  • 0 likes
  • 754 Views
  • 1 replies
  • 0 likes

Solved!! The CSRF token is invalid. Please try to resubmit the form.

I had to cancel my credit card because I lost it and spotify doesnt let me change my credit card payment. Everytime I try to change (in order to put another credit card for payment) I receive the message: "The CSRF token is invalid. Please try to res...

  • Newbie
  • I had to cancel my credit card because I lost it and spotify doesnt let me change my credit card payment. Everytime I try to change (in order to put another credit card for payment) I receive the mes...
  • Drusso
  • Newbie
  • 176115 Views
  • 20 replies
  • 2 likes
  • Account
  • 176115 Views
  • 20 replies
  • 2 likes

How can i transfer my downloaded songs on my spotify mobile to my computer spotify

I downloaded a lot of music in my spotify mobile, I want it to transfer my files to my spotify on my computer. (Same Account) i have a crappy internet so i dont want it to download it again using my computer.

  • Newbie
  • I downloaded a lot of music in my spotify mobile, I want it to transfer my files to my spotify on my computer. (Same Account) i have a crappy internet so i dont want it to download it again using my ...
  • phan_times
  • Community Legend
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Spotify says we are having difficulty right now please try again later'

It has been saying this every time I try to use Spotify and I have a premium account for over 7 days I'm almost ready not to use Spotify ever again. I really need to speak to Spotify I don't think this is something that the community can help with. I...

  • Newbie
  • It has been saying this every time I try to use Spotify and I have a premium account for over 7 days I'm almost ready not to use Spotify ever again. I really need to speak to Spotify I don't think th...
  • phan_times
  • Community Legend
  • 445 Views
  • 1 replies
  • 0 likes
  • 445 Views
  • 1 replies
  • 0 likes

Facebook login issue

My facebook and spotify account are not linked but everytime I log into my spotify account I get a log in notificaiton on facebook. How do I stop spotify from login into my facebook?

  • Newbie
  • My facebook and spotify account are not linked but everytime I log into my spotify account I get a log in notificaiton on facebook. How do I stop spotify from login into my facebook?
  • user-removed
  • Not applicable
  • 1035 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 1035 Views
  • 2 replies
  • 0 likes

Payment problem

Please fix my payment problem. There is no any option for payment. And have a provision in my bank account. Just fix it Edit: i am a student. I want get a student premium account. I was changed my account type and changed payment method (as bank acco...

  • Casual Listener
  • Please fix my payment problem. There is no any option for payment. And have a provision in my bank account. Just fix it   Edit: i am a student. I want get a student premium account. I was chan...
  • sjkliddqtv39fts
  • Casual Listener
  • 550 Views
  • 1 replies
  • 0 likes
  • Premium
  • 550 Views
  • 1 replies
  • 0 likes

Solved!! Roku Spotify app: Playlists not an option anymore (playlists gone)

I have never had an issue with my Roku Spotify app before. I am running it on multiple Roku devices (a Roku 3 and Roku streaming sticks). As of today, I opened up the app on the Roku streaming stick and there was no playlist option - just "search" an...

  • Casual Listener
  • I have never had an issue with my Roku Spotify app before. I am running it on multiple Roku devices (a Roku 3 and Roku streaming sticks). As of today, I opened up the app on the Roku streaming stick ...
  • ljohnston
  • Casual Listener
  • 30722 Views
  • 147 replies
  • 31 likes
  • Premium
  • 30722 Views
  • 147 replies
  • 31 likes

Info on hacked accounts

For those of you that have been hacked, it is most likely because a huge leak of accounts and their passwords were posted online at pastebin.com. I let spotify know on Sunday and they said they would let everyone know on that list there accounts have...

  • Newbie
  • For those of you that have been hacked, it is most likely because a huge leak of accounts and their passwords were posted online at pastebin.com. I let spotify know on Sunday and they said they would...
  • user-removed
  • Not applicable
  • 1460 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 1460 Views
  • 3 replies
  • 0 likes

Hacked account?

Hello. Same old hacked account story: noticed someone else using my account and listening BS I'd never listen, contacted support via email, followed the security protocol. Happened again, emailed again and the robotic support team insisted in blockin...

  • Roadie
  • Hello. Same old hacked account story: noticed someone else using my account and listening BS I'd never listen, contacted support via email, followed the security protocol. Happened again, emailed aga...
  • Huothar
  • Roadie
  • 342 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 342 Views
  • 1 replies
  • 0 likes

My account details are on PasteBin

I decided to search my email address on google just to see what came up, and to my horror it came back with my Spotify email login and password, along with about 1000 others. This was a seemingly unreported leak from this year. I contacted support on...

  • Casual Listener
  • I decided to search my email address on google just to see what came up, and to my horror it came back with my Spotify email login and password, along with about 1000 others. This was a seemingly unr...
  • gr8pics
  • Music Fan
  • 2529 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 2529 Views
  • 1 replies
  • 0 likes

Payment

I am unable to change my billing address because It doesn't recognize my postal code. so this hinders me from changing my country

  • Newbie
  • I am unable to change my billing address because It doesn't recognize my postal code. so this hinders me from changing my country   
  • CryticalAce
  • Community Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 263 Views
  • 1 replies
  • 0 likes

Can't loggin

Hi, I have my premium account, today I accidentaly dropped my phone and logged out from my app and I can't loggin back, the app is telling me that iam in offline mode...What can I do?Thanks

  • Newbie
  • Hi, I have my premium account, today I accidentaly dropped my phone and logged out from my app and I can't loggin back, the app is telling me that iam in offline mode...What can I do? Thanks
  • Luke
  • Spotify Star
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Premium on all the devices but mine

Hi, I have a spotify account I use on my phones and my tablet. I disconnected from my phone and now when I log in my account it says I have no premium anymore, how could I fix it ?

  • Newbie
  • Hi, I have a spotify account  I use on my phones and my tablet. I disconnected from my phone  and now when I log in my  account  it says I have no premium anymore,  how ...
  • Luke
  • Spotify Star
  • 350 Views
  • 1 replies
  • 0 likes
  • Account
  • 350 Views
  • 1 replies
  • 0 likes

Change country when in another country

HelloI'm on a long vacation in Australia and I changed my country to Australia to listen on Spotify free here. Now my family back in Sweden bought the Spotify family premium and since I still live at home back in Sweden I should be able to join it. H...

  • Newbie
  •  Hello I'm on a long vacation in Australia and I changed my country to Australia to listen on Spotify free here. Now my family back in Sweden bought the Spotify family premium and since I still...
  • Maxim
  • Spotify Star
  • 317 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 317 Views
  • 1 replies
  • 0 likes