Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1641 Views
  • 0 replies
  • 7 likes
  • Security
  • 1641 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 446261 Views
  • 970 replies
  • 108 likes
  • Account
  • 446261 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199190 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199190 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108410 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108410 Views
  • 72 replies
  • 11 likes

I can't log in on my iPhone because it thinks I'm abroad

I live in Bermuda and my account says I'm in the US. The only two options for country are US and United Kingdom so I can't change it to Bermuda. I can only log in to my account on the computer not on my phone, because there I get an error message tha...

  • Newbie
  • I live in Bermuda and my account says I'm in the US. The only two options for country are US and United Kingdom so I can't change it to Bermuda. I can only log in to my account on the computer not on...
  • Maxim
  • Spotify Star
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

conflicted accounts

hi, I can not login to my account with my username and password. I can login via only facebook auth. A few minutes ago I checked my account and I saw the my e-mail address is different. I have never changed my e-mail address. There can be two cases f...

  • Casual Listener
  • hi,   I can not login to my account with my username and password. I can login via only facebook auth. A few minutes ago I checked my account and I saw the my e-mail address is different....
  • phan_times
  • Community Legend
  • 350 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution La aplicación no la puedo abrir

Saludos la aplicacion no la puedo abrir en mi celular pero si la puedo abrir en la computadora que puedo hacer.

  • Newbie
  • Saludos la aplicacion no la puedo abrir en mi celular pero si la puedo abrir en la computadora que puedo hacer.
  • PPP7
  • Casual Listener
  • 8193 Views
  • 2 replies
  • 1 likes
  • 8193 Views
  • 2 replies
  • 1 likes

Log In Screen Unresponsive

When I go to login, enter user name and password, then I click on the Log In button, nothing happens. The cursor keeps flashing at the end of my password. I have uninstalled, re-installed, same thing every time. Any ideas?

  • Newbie
  • When I go to login, enter user name and password, then I click on the Log In button, nothing happens. The cursor keeps flashing at the end of my password.  I have uninstalled, re-installed, same...
  • Rmm145
  • Newbie
  • 395 Views
  • 2 replies
  • 0 likes
  • 395 Views
  • 2 replies
  • 0 likes

Solved!! PSN and spotify

I had once a PlayStation network account, that account was Blocked/banned. I had my spotify connected to it. Now i bought a ps4 and make a New account (Just to do legal games and play the way it belongs) but i cannot link my spotify account because i...

  • Casual Listener
  • I had once a PlayStation network account, that account was Blocked/banned. I had my spotify connected to it.    Now i bought a ps4 and make a New account (Just to do legal games and play ...
  • phan_times
  • Community Legend
  • 716 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 716 Views
  • 1 replies
  • 0 likes

Changing my Country

Hi can anybody help me with changing countries? I have triend changing both my payment method in subscriptions and my country within the account preferences but neither of these work! Its frustratiing as these are the only two things suggested on the...

  • Casual Listener
  • Hi can anybody help me with changing countries?   I have triend changing both my payment method in subscriptions and my country within the account preferences but neither of these work! Its fr...
  • Maxim
  • Spotify Star
  • 396 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 396 Views
  • 3 replies
  • 0 likes

Are temporary abroad and Spotify asked to change country, and now my card get's denied

Hi,So I have an ongoing issue with my spotiy account that is really annoying. I want spotify premium as always before, but since I came to US spotify notified me that I had to change country because I had used my account for more than 14 days in anot...

  • Casual Listener
  • Hi, So I have an ongoing issue with my spotiy account that is really annoying. I want spotify premium as always before, but since I came to US spotify notified me that I had to change country becaus...
  • phan_times
  • Community Legend
  • 1254 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 1254 Views
  • 3 replies
  • 0 likes

LOST my account

Hey. I made a spotify account a while ago and they didn’t gave me a username, they gave me something like: xxxkkkjj2233hwjwba (example) And I didn’t linked it to my fb account; the thing is that I few hours ago I reset my iphone and when I download s...

  • Casual Listener
  • Hey.  I made a spotify account a while ago and they didn’t gave me a username, they gave me something like: xxxkkkjj2233hwjwba (example) And I didn’t linked it to my fb account; the thing is th...
  • IguanaSetup
  • Community Legend
  • 1180 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
  • 1180 Views
  • 6 replies
  • 0 likes

Stop enabling my Facebook account

I recently signed up for Spotify Premium (never used free version previously). I chose the option to sign up with an email address (ie. not linked to Facebook). However, when I log in to Spotify, it is enabling my Facebook account against my will and...

  • Regular
  • I recently signed up for Spotify Premium (never used free version previously).   I chose the option to sign up with an email address (ie. not linked to Facebook).   However, when I&nbsp...
  • tb74
  • Regular
  • 992 Views
  • 5 replies
  • 0 likes
  • Login
  • 992 Views
  • 5 replies
  • 0 likes

Help

I need help 

  • Newbie
  • I need help  
  • phan_times
  • Community Legend
  • 5644 Views
  • 1 replies
  • 0 likes
  • 5644 Views
  • 1 replies
  • 0 likes

All my playlists disappeared

Please help all my playlists have just disappeared I have logged back out and in and they are alll completely gone please HeLP

  • Newbie
  • Please help all my playlists have just disappeared  I have logged back out and in and they are alll completely gone  please HeLP 
  • phan_times
  • Community Legend
  • 475 Views
  • 1 replies
  • 0 likes
  • 475 Views
  • 1 replies
  • 0 likes

Solved!! Spotify login problems

Spotify seems to be unable to render correctly when I open the website to login. Please see attached picture. Any tips?

  • Newbie
  • Spotify seems to be unable to render correctly when I open the website to login. Please see attached picture. Any tips?
  • phan_times
  • Community Legend
  • 664 Views
  • 1 replies
  • 0 likes
  • 664 Views
  • 1 replies
  • 0 likes

Delete My account

How do I delete my account

  • Newbie
  • How do I delete my account
  • phan_times
  • Community Legend
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Solved!! Connection issues

My account always get connect to other devices and interrupt me listening to my music.

  • Newbie
  • My account always get connect to other devices and interrupt me listening to my music.
  • phan_times
  • Community Legend
  • 631 Views
  • 1 replies
  • 0 likes
  • 631 Views
  • 1 replies
  • 0 likes

Superuser Contribution I firmly want to contact a spotify user. Could you help me?

Hello there, I'm trying to contact a spotify user (https://open.spotify.com/user/corrente./) but it seems there's no way. It's driving me insane. Is it impossible to reach other users, or is there any possible way? It's kind of being very important t...

  • Regular
  • Hello there, I'm trying to contact a spotify user (https://open.spotify.com/user/corrente./) but it seems there's no way. It's driving me insane. Is it impossible to reach other users, or is there an...
  • rossocenere
  • Regular
  • 723 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 723 Views
  • 4 replies
  • 0 likes

Solved!! 30 day free trial + giftcard

So I just got a $60 spotify giftcard. When I enter the code it said I could get a free 30 days if i enter my payment info. i DO NOT want to use my credit card to pay for any months, I only did it for the free 30 days. If I enter my spotify $60 gift c...

  • Casual Listener
  • So I just got a $60 spotify giftcard. When I enter the code it said I could get a free 30 days if i enter my payment info.   i DO NOT want to use my credit card to pay for any months, I only d...
  • phan_times
  • Community Legend
  • 12324 Views
  • 6 replies
  • 0 likes
  • Account
  • 12324 Views
  • 6 replies
  • 0 likes

i cant use spotify on my ps4

So here is what happened. I used to have a ps4 account connected to my spotify, facebook, etc.I still use this account on all my devices.I recently got a new ps4 acc and i want to link my spotify account to my new ps4 account.The problem now is, when...

  • Newbie
  • So here is what happened.  I used to have a ps4 account connected to my spotify, facebook, etc. I still use this account on all my devices. I recently got a new ps4 acc and i want to link my ...
  • phan_times
  • Community Legend
  • 621 Views
  • 1 replies
  • 0 likes
  • 621 Views
  • 1 replies
  • 0 likes

Enjoying your trip overseas?

I am unable to log in, in Australia, with the message "enjoying your trip overseas..."I have double checked my IP address and it's correct. I've updated all my details in my account as well as signed up for premium but it still is not working. What d...

  • Visitor
  • I am unable to log in, in Australia, with the message "enjoying your trip overseas..." I have double checked my IP address and it's correct. I've updated all my details in my account as well as sign...
  • phan_times
  • Community Legend
  • 698 Views
  • 3 replies
  • 0 likes
  • 698 Views
  • 3 replies
  • 0 likes

Someone hacked my account

Hi! Last week my account were hacked, and when I finally got logged in, all my playlists were gone, and my username were changed. I had, like - over 2000 songs on one of my playlists, and I just want my account back to the same old account.. Please, ...

  • Casual Listener
  • Hi!   Last week my account were hacked, and when I finally got logged in, all my playlists were gone, and my username were changed. I had, like - over 2000 songs on one of my playlists, and I ...
  • phan_times
  • Community Legend
  • 304 Views
  • 3 replies
  • 0 likes
  • 304 Views
  • 3 replies
  • 0 likes