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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 154383 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 154383 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10523 Views
  • 3 replies
  • 10 likes
  • Security
  • 10523 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505382 Views
  • 985 replies
  • 112 likes
  • Account
  • 505382 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124248 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124248 Views
  • 74 replies
  • 12 likes

Solved!! Can't Connect with Facebook

When I try to attach my Facebook account to my Spotify account, I get the following message: "Connect to Facebook Sorry there has been a temporary error, please try again later." On Facebook, when I go to App Settings -> Spotify -> Edit, I get this e...

  • Casual Listener
  • When I try to attach my Facebook account to my Spotify account, I get the following message:   "Connect to Facebook   Sorry there has been a temporary error, please try again later." &...
  • Stu85
  • Newbie
  • 20602 Views
  • 63 replies
  • 13 likes
  • 20602 Views
  • 63 replies
  • 13 likes

Change username

I have had premium for a year and a half. I have a few months left and it has changed and taken away my premium and now I can’t use the things that I liked about this app. Its crazy!! I don’t understand how it can just change! I picked this as my gif...

  • Newbie
  • I have had premium for a year and a half. I have a few months left and it has changed and taken away my premium and now I can’t use the things that I liked about this app.  Its crazy!! I don’t ...
  • omilso
  • Newbie
  • 726 Views
  • 1 replies
  • 1 likes
  • Other
    Subscription
  • 726 Views
  • 1 replies
  • 1 likes

Facebook Login Error

Hello. I'm having trouble logging in with Facebook. Every time I tried doing it a pop up message came up saying "thare's an error with the app". Then it redirects and the page goes white with the message "Error 1006" on top. What should I do?

  • Newbie
  • Hello. I'm having trouble logging in with Facebook. Every time I tried doing it a pop up message came up saying "thare's an error with the app". Then it redirects and the page goes white with the mes...
  • FunkyBrooks
  • Casual Listener
  • 25602 Views
  • 6 replies
  • 0 likes
  • 25602 Views
  • 6 replies
  • 0 likes

virer moi ce facebook

suite a une mauvaise manip, il est impossible de dissocier facebook du compte spotify de mon conjoint alors que je voudrais mettre facebook sur le mien, pas de service client comment faire ???

  • Newbie
  • suite a une mauvaise manip, il est impossible de dissocier facebook du compte spotify de mon conjoint alors que je voudrais mettre facebook sur le mien, pas de service client comment faire ???
  • TheBrickSlayer
  • Roadie
  • 474 Views
  • 1 replies
  • 0 likes
  • 474 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Login through Facebook

I'm currently signed in through facebook on this browser. I try to log in to spotify through this same browser, but I keep getting the following error. Login Error: There is an error in logging you into this application. Please try again later. Is th...

  • Newbie
  • I'm currently signed in through facebook on this browser. I try to log in to spotify through this same browser, but I keep getting the following error.   Login Error: There is an error in logg...
  • fordianslip
  • Regular
  • 945 Views
  • 2 replies
  • 0 likes
  • Account
  • 945 Views
  • 2 replies
  • 0 likes

Use of Yamaha receiver possible with Premium for Family for all users?

Hi all,Last week I've changed my subscription from Premium to Premium for Family. With Premium I could use our Yamaha receiver to listen, but with Premium for Family it seems not possible any more. One of the main reasons to change to Premium for Fam...

  • Newbie
  • Hi all, Last week I've changed my subscription from Premium to Premium for Family. With Premium I could use our Yamaha receiver to listen, but with Premium for Family it seems not possible any more....
  • Mindasas
  • Newbie
  • 638 Views
  • 2 replies
  • 1 likes
  • Account
    Other
  • 638 Views
  • 2 replies
  • 1 likes

I can't login in Spotify for windows

Hi, help! Recently, I deleted definitely my facebook account but I forgot that I accessed my Spotify account with it. Now, I can't access Spotify in my computer and I can't lost my all playlists and musics. The are ways for solve this? Tks

  • Newbie
  • Hi, help!   Recently, I deleted definitely my facebook account but I forgot that I accessed my Spotify account with it. Now, I can't access Spotify in my computer and I can't lost my all playl...
  • Tcrumel
  • Casual Listener
  • 665 Views
  • 2 replies
  • 0 likes
  • 665 Views
  • 2 replies
  • 0 likes

I've upgraded to Premium, but Spotify won't let me build my library. Please help.

I'm trying to build my library and Spotify is saying I have an "epic collection" and need to delete music. If this continues I will not last past the trial period.

  • Newbie
  • I'm trying to build my library and Spotify is saying I have an "epic collection" and need to delete music. If this continues I will not last past the trial period. 
  • jsannn
  • Community Legend
  • 527 Views
  • 1 replies
  • 0 likes
  • 527 Views
  • 1 replies
  • 0 likes

CAN'T LOG TO SPOTIFY, CAN'T LOG TO E-MAIL AND ITS PREMIUM

I CANT LOG TO MY SPOTIFY ACCOUNT, AND ALSO, I CANT LOG TO MY E-MAIL ACCOUNT, BUT THE WORSE IS THAT THE SPOTIFY ACCOUNT IS PREMIUM.

  • Newbie
  • I CANT LOG TO MY SPOTIFY ACCOUNT, AND ALSO, I CANT LOG TO MY E-MAIL ACCOUNT, BUT THE WORSE IS THAT THE SPOTIFY ACCOUNT IS PREMIUM.
  • kejt_
  • Community Legend
  • 461 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 461 Views
  • 1 replies
  • 0 likes

Solved!! remove devices (any solution yet?)

now my darn neighbour's device (a macbook pro, allegedly) is screwing up my listening habits.. we're not friends, in fact they're quite annoying.. and now I can't even listen to music? HELP

  • Casual Listener
  • now my darn neighbour's device (a macbook pro, allegedly) is screwing up my listening habits.. we're not friends, in fact they're quite annoying.. and now I can't even listen to music? HELP
  • IguanaSetup
  • Community Legend
  • 902 Views
  • 5 replies
  • 0 likes
  • 902 Views
  • 5 replies
  • 0 likes

Superuser Contribution I can not log into my account.

I have a premium account in spotify linked to facebook, but out of nowhere I can not log in to Facebook, and I tried other accounts (also linked to Facebook) and all have the same error: Something went wrong when authenticating with Facebook. Please ...

  • Newbie
  • I have a premium account in spotify linked to facebook, but out of nowhere I can not log in to Facebook, and I tried other accounts (also linked to Facebook) and all have the same error: Something we...
  • Ag_rou
  • Newbie
  • 1248 Views
  • 2 replies
  • 0 likes
  • Account
  • 1248 Views
  • 2 replies
  • 0 likes

Cant create an account

I have just purchased Family subscription and im trying to create accounts for wife and daughters, all over 13. It just errors with a spinning wheel, and on ios phone and ipad it errors on the email address field.... Tried all browsers (Safari, chrom...

  • Casual Listener
  • I have just purchased Family subscription and im trying to create accounts for wife and daughters, all over 13.  It just errors with a spinning wheel, and on ios phone and ipad it errors on the ...
  • Luke
  • Spotify Star
  • 824 Views
  • 6 replies
  • 0 likes
  • Account
  • 824 Views
  • 6 replies
  • 0 likes

Delete card

how to delete a card from your profile

  • Casual Listener
  • how to delete a card from your profile
  • TheBrickSlayer
  • Roadie
  • 810 Views
  • 1 replies
  • 0 likes
  • Premium
  • 810 Views
  • 1 replies
  • 0 likes

Playlist **bleep**

Many playlists popping up, all the same, all from accounts with only that playlist - all featuring one artist extensively and artists - not even related to the genre, with few playlist entries, to **bleep** their profiles...

  • Newbie
  • Many playlists popping up, all the same, all from accounts with only that playlist - all featuring one artist extensively and artists - not even related to the genre, with few playlist entries, to **...
  • TheBrickSlayer
  • Roadie
  • 322 Views
  • 1 replies
  • 0 likes
  • Security
  • 322 Views
  • 1 replies
  • 0 likes

I can see my friends on the 'friends list' however they cannot see me.

I'm not too sure what's actually happening. I'm not logged in with Facebook and I am premium. Solutions would be much appreciated!

  • Newbie
  • I'm not too sure what's actually happening. I'm not logged in with Facebook and I am premium. Solutions would be much appreciated!
  • divall
  • Roadie
  • 473 Views
  • 1 replies
  • 0 likes
  • Account
  • 473 Views
  • 1 replies
  • 0 likes

Premium account is suddenly basic and playlists are gone!

I got an email notification from spotify saying the email associated with my account has been changed to (removed by Rock Star). I don't know who that is or how it happened. I've emailed account-details-changed@spotify.com for help but is there anyth...

  • Visitor
  • I got an email notification from spotify saying the email associated with my account has been changed to (removed by Rock Star). I don't know who that is or how it happened. I've emailed account...
  • user-removed
  • Not applicable
  • 574 Views
  • 1 replies
  • 0 likes
  • Account
  • 574 Views
  • 1 replies
  • 0 likes

Can't connect student account to Hulu

I registered as a student and it worked, but when I tried to connect to hulu it said it couldn't because I already had an account with hulu that was commercial free. So I went to Hulu and switched to the basic account. When I tried to connect through...

  • Newbie
  • I registered as a student and it worked, but when I tried to connect to hulu it said it couldn't because I already had an account with hulu that was commercial free. So I went to Hulu and switched to...
  • user-removed
  • Not applicable
  • 654 Views
  • 1 replies
  • 0 likes
  • 654 Views
  • 1 replies
  • 0 likes

Account hacked

John my account was hacked

  • Casual Listener
  • John my account was hacked
  • user-removed
  • Not applicable
  • 631 Views
  • 2 replies
  • 0 likes
  • 631 Views
  • 2 replies
  • 0 likes

Unknown Device Using my Spotify

Hi, Lately, I have noticed my playlist disappear and new songs getting saved into my song list. Last night I saw someone else streaming from another mobile device that I didn't recognise. I logged out everywhere, changed my facebook password and adde...

  • Newbie
  • Hi,   Lately, I have noticed my playlist disappear and new songs getting saved into my song list. Last night I saw someone else streaming from another mobile device that I didn't recognis...
  • VishalOd
  • Regular
  • 493 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 493 Views
  • 1 replies
  • 0 likes