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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76005 Views

28 replies

0 likes

  • 76005 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93552 Views

9 replies

2 likes

Account
Login
  • 93552 Views
  • 9 replies
  • 2 likes

Cant Change email

I originally created my account through facebook or at least it is connected to and had an old email which transferred over to spotify. I changed my facebook email at least 1 if not 2 years ago but the change has still not carried over to spotify. An...

Casual Listener

I originally created my account through facebook or at least it is connected to and had an old email which transferred over to spotify. I changed my facebook email at least 1 if not 2 years ago but t...

aton241

Casual Listener

754 Views

2 replies

0 likes

Account
  • 754 Views
  • 2 replies
  • 0 likes

Superuser Contribution All Songs Are Greyed Out on My Phone

Hi, I use spotify on my iPhone and all the songs are greyed out within all my account however, if I were to open Spotify on my desktop everything is fine. Im pretty sure this has nothing to do with licensing, not having the music available in my coun...

Newbie

Hi, I use spotify on my iPhone and all the songs are greyed out within all my account however, if I were to open Spotify on my desktop everything is fine. Im pretty sure this has nothing to do with l...

William_13

Gig Goer

643 Views

1 replies

0 likes

iOS
  • 643 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 months premium for 49 pesos

I availed the Spotify Premium promo for 49 pesos thru Globe prepaid. I got 49 pesos off my load balance but the promo did not activate. I'm from the Philippines. I hope you could help me with my concern. Thank you!

Newbie

I availed the Spotify Premium promo for 49 pesos thru Globe prepaid. I got 49 pesos off my load balance but the promo did not activate. I'm from the Philippines. I hope you could help me with my conc...

geloivler

Casual Listener

36475 Views

23 replies

1 likes

Premium
  • 36475 Views
  • 23 replies
  • 1 likes

Solved!! Family members cannot login to new premium family account

Hi i just got an premium family account and it works without problems for me but when my family tries to accept the invite it says there is an error in username or password which is correct. Can you confirm they need to login with the email i sent th...

Casual Listener

Hi i just got an premium family account and it works without problems for me but when my family tries to accept the invite it says there is an error in username or password which is correct.  C...

Maroesja

Casual Listener

673 Views

1 replies

0 likes

  • 673 Views
  • 1 replies
  • 0 likes

Funding my childs account

My daughter has a Spotify account. Her mom has been putting it on her card. I would like to pay for a few montha and put it on my credit card - but I want to control the use of my card. How can I do that?

Newbie

My daughter has a Spotify account. Her mom has been putting it on her card. I would like to pay for a few montha and put it on my credit card - but I want to control the use of my card. How can I do ...

Maxim

Spotify Star

430 Views

1 replies

0 likes

Subscription
  • 430 Views
  • 1 replies
  • 0 likes

Advertising Contracts

I work for a University in North Carolina. We would like to advertise on Spotify. Our legal department needs to review a copy of your advertising contract. How do I obtain a copy or fiind one online? Thank you for your help. Heather Stewart

Casual Listener

 I work for a University in North Carolina.  We would like to advertise on Spotify.  Our legal department needs to review a copy of your advertising contract.  How do I obtain a c...

Maxim

Spotify Star

683 Views

3 replies

0 likes

Other
  • 683 Views
  • 3 replies
  • 0 likes

Login on Receiver

I have entered my login info on an Onkyo receiver as a Device that Spotify can play music on. Since I did this almost a year ago, I have since updated my password. For some reason I cannot seem to edit this login info as it relates to the Onkyo devic...

Newbie

I have entered my login info on an Onkyo receiver as a Device that Spotify can play music on. Since I did this almost a year ago, I have since updated my password. For some reason I cannot seem to ed...

murpsel

Gig Goer

371 Views

1 replies

0 likes

  • 371 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free Premium help

I just got a 30 day free premium trial and for a code via text but I don’t know how to start the trial. Please give me a step by step or something? Thanks.

Newbie

I just got a 30 day free premium trial and for a code via text but I don’t know how to start the trial. Please give me a step by step or something? Thanks. 

user-removed

Not applicable

667 Views

3 replies

0 likes

  • 667 Views
  • 3 replies
  • 0 likes

Apparently my country doesn't match the one on my profile?

So as you can see in the attachments, I put that I live in the United Kingdom, which I do and it's not letting me sign into my account because it doesn't match, even though it does?!

Newbie

So as you can see in the attachments, I put that I live in the United Kingdom, which I do and it's not letting me sign into my account because it doesn't match, even though it does?!

phan_times

Community Legend

452 Views

1 replies

0 likes

  • 452 Views
  • 1 replies
  • 0 likes

Spotify Login thinks I am abroad but I am not!

Can anyone help me! I can't log in because my phone Spotify thinks I am abroad but I am not! Thank you

Newbie

Can anyone help me!   I can't log in because my phone Spotify thinks I am abroad but I am not!   Thank you

phan_times

Community Legend

576 Views

1 replies

0 likes

  • 576 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account doesn't update country selection

Hi everyone I just moved to South Korea, where I'll stay for the next 6 months for study purposes; though when I attempt to change my country from my account settings, the dropdown only shows my previous country (Indonesia). I already read posts sayi...

Newbie

Hi everyone 🙂   I just moved to South Korea, where I'll stay for the next 6 months for study purposes; though when I attempt to change my country from my account settings, the dropdown only s...

Ballsing

Newbie

683 Views

2 replies

0 likes

Account
Free
Login
Other
  • 683 Views
  • 2 replies
  • 0 likes

Just paid 1 month subscription using Dragonpay but my account still free?

Hi need help, Just paid 1 month subscription using Dragonpay but my account still free?

Newbie

Hi need help, Just paid 1 month subscription using Dragonpay but my account still free?

ivygaylelozada

Casual Listener

13338 Views

21 replies

4 likes

Subscription
  • 13338 Views
  • 21 replies
  • 4 likes

Superuser Contribution Spotify random behaviours in all my devices

Suddenly Spotify started acting completely weird.I tested the Desktop Mac application, Web player in Chrome, and the iOS application, seeing exactly the same random things in all platforms:When I signed in, I had a new playlist added with a random na...

Newbie

Suddenly Spotify started acting completely weird. I tested the Desktop Mac application, Web player in Chrome, and the iOS application, seeing exactly the same random things in all platforms: When ...

Alfredo

Roadie

1253 Views

1 replies

2 likes

Desktop
iOS
Mac
Mobile
Web Player
  • 1253 Views
  • 1 replies
  • 2 likes

Got hacked

someone keeps using my accout vi PS4 i dont even have a ps4

Newbie

someone keeps using my accout vi PS4 i dont even have a ps4

IguanaSetup

Community Legend

480 Views

1 replies

0 likes

  • 480 Views
  • 1 replies
  • 0 likes

Solved!! If on family premium can three people listen to different music at the same time on different device

At the moment I am the administrator and my dauighter as a sub-account if she listens to music I cannot listen to my music on a different device at the same time, will this change with the new family premium upto 6 members?

Newbie

At the moment I am the administrator and my dauighter as a sub-account if she listens to music I cannot listen to my music on a different device at the same time, will this change with the new family...

ericcm

Casual Listener

21526 Views

22 replies

1 likes

  • 21526 Views
  • 22 replies
  • 1 likes

ennoying message that Spotify is used elsewhere. Yet I've logged out all everyone and yet my music i

ennoying message that Spotify is used elsewhere. Yet I've logged out all everyone and I've changed my password. No solution my solution is an end to Spotify !@

Newbie

ennoying message that Spotify is used elsewhere. Yet I've logged out all everyone and I've changed my password. No solution my solution is an end to Spotify !@  

IguanaSetup

Community Legend

581 Views

1 replies

0 likes

  • 581 Views
  • 1 replies
  • 0 likes

iPhone app: an error occurred - TRY AGAIN

Just signed up for a premium account. My login works fine on my computer, but I can't login from the iPhone app. A search of this forum shows many people with the same complaint (going back several years) but no solution. What is the issue here?

Casual Listener

Just signed up for a premium account.  My login works fine on my computer, but I can't login from the iPhone app.  A search of this forum shows many people with the same complaint (going ba...

phan_times

Community Legend

2757 Views

5 replies

0 likes

  • 2757 Views
  • 5 replies
  • 0 likes

Spotify premium account not recognised by my Denon AVR - X4000

I've recently changed my smart phone and now my Denon AVR won't recognise my spotify premium account. As such I'm unable to play my music through the device. Prior to changing my phone it all worked fine. Any thoughts?

Newbie

I've recently changed my smart phone and now my Denon AVR won't recognise my spotify premium account. As such I'm unable to play my music through the device. Prior to changing my phone it all worked ...

jchrislittle

Casual Listener

784 Views

1 replies

0 likes

  • 784 Views
  • 1 replies
  • 0 likes

Hulu keeps logging me out

Hello!I have Spotify Premium for students and I have gone through all the steps to set up my Hulu account, but every time I try to watch something, it immediately logs me out and prompts me to start the 30 day free trial, even though I already have a...

Casual Listener

Hello! I have Spotify Premium for students and I have gone through all the steps to set up my Hulu account, but every time I try to watch something, it immediately logs me out and prompts me to star...

Rayzcrazy983

Newbie

1682 Views

1 replies

1 likes

Account
Login
Premium
Subscription
  • 1682 Views
  • 1 replies
  • 1 likes

Lof in famille account

Hi ! M’y husband suscribed fir a family account, sent me email with invitation but when i Want to downlowd the app ask me my account bank number...anyone to help me?thanks !!!

Newbie

Hi ! M’y husband suscribed fir a family account, sent me  email with invitation but when i Want to downlowd the app  ask me my account bank number... anyone to help me? thanks !!!

Maxim

Spotify Star

386 Views

1 replies

0 likes

  • 386 Views
  • 1 replies
  • 0 likes