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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422581 Views
  • 965 replies
  • 108 likes
  • Account
  • 422581 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187202 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187202 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103792 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103792 Views
  • 70 replies
  • 10 likes

Can you merge a Premium account with an already existing Facebook account?

Hi there, I am wondering if Spotify Premium were to be purchased on a newly created Spotify account if that (now Premium) account would be able to be merged with a previously existing Spotify/Facebook account. Thanks!

  • Newbie
  • Hi there,   I am wondering if Spotify Premium were to be purchased on a newly created Spotify account if that (now Premium) account would be able to be merged with a previously existing Spotif...
  • EddSchlaghecke
  • Regular
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Can't log in because i made my account overseas.

Made my spotify account when on holiday now I can' use it in my country.

  • Newbie
  • Made my spotify account when on holiday now I can' use it in my country.
  • IguanaSetup
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Delete my old spotify account

So i made a new account and I want to connect it to facebook. How do i delete my previous account?

  • Newbie
  • So i made a new account and I want to connect it to facebook. How do i delete my previous account?
  • IguanaSetup
  • Community Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Account Locked

I have bought the Student Premium subscription that includes the hulu, but my account for Spotify is locked, and the email I have used to create this account is no longer existant, so, I am basically just paying for Hulu. Any help?

  • Newbie
  • I have bought the Student Premium subscription that includes the hulu, but my account for Spotify is locked, and the email I have used to create this account is no longer existant, so, I am basically...
  • user-removed
  • Not applicable
  • 362 Views
  • 2 replies
  • 0 likes
  • Security
  • 362 Views
  • 2 replies
  • 0 likes

Favorites list is gone!

Not sure when this happened , but one day I found my favorites list to be gone which is a real shame because I would listen to it regularly and I've been adding songs to it ever since 2013. Is there any way to fix this? T.

  • Casual Listener
  • Not sure when this happened , but one day I found my favorites list to be gone which is a real shame because I would listen to it regularly and I've been adding songs to it ever since 2013. Is there ...
  • user-removed
  • Not applicable
  • 5276 Views
  • 4 replies
  • 1 likes
  • Account
    Other
  • 5276 Views
  • 4 replies
  • 1 likes

Charged by Apple and Spotify

I've had Spotify premium since 22/03/16 and ever since I've been charged $11.99 per month by Spotify and $14.99 per month by Apple. Does anyone know how I can get a refund from Apple? I have tried but they have only refunded me for 2 months and refus...

  • Casual Listener
  • I've had Spotify premium since 22/03/16 and ever since I've been charged $11.99 per month by Spotify and $14.99 per month by Apple. Does anyone know how I can get a refund from Apple? I have tried bu...
  • mikaelamac98
  • Casual Listener
  • 761 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 761 Views
  • 4 replies
  • 0 likes

Account locked out

So accidentally I logged out of Spotify on my phone. I have had the premium service for about 3 months now. The email address that I used to register has since been cancelled due to massive spam and letters from Africa asking for free money. I never ...

  • Casual Listener
  • So accidentally I logged out of Spotify on my phone. I have had the premium service for about 3 months now. The email address that I used to register has since been cancelled due to massive spam and ...
  • user-removed
  • Not applicable
  • 3592 Views
  • 5 replies
  • 0 likes
  • Account
  • 3592 Views
  • 5 replies
  • 0 likes

HELP ASAP

i got trouble with my playlists were suddenly faded after i reset my password and when i signed it in anymore then the account is just turned out like a new account. i thought i didnt try to make a new account instead intentionally only attempted to ...

  • Newbie
  • i got trouble with my playlists were suddenly faded after i reset my password and when i signed it in anymore then the account is just turned out like a new account. i thought i didnt try to make a n...
  • Bittencourt
  • Spotify Star
  • 980 Views
  • 2 replies
  • 0 likes
  • 980 Views
  • 2 replies
  • 0 likes

My spotify won't recognize my premium account

Whenever I log in to spotify, it says that I have to either update my profile for the country I am in, or upgrade to premium. I updated the country to match my IP, and it wouldn't work. Then, I upgraded to premium, and that doesn't work either. It wo...

  • Newbie
  • Whenever I log in to spotify, it says that I have to either update my profile for the country I am in, or upgrade to premium.  I updated the country to match my IP, and it wouldn't work.  T...
  • Cranson123
  • Newbie
  • 13007 Views
  • 19 replies
  • 1 likes
  • 13007 Views
  • 19 replies
  • 1 likes

About payment slip

What should I do if the payment slip is not displayed?

  • Casual Listener
  • What should I do if the payment slip is not displayed?
  • tttti22
  • Casual Listener
  • 587 Views
  • 2 replies
  • 0 likes
  • 587 Views
  • 2 replies
  • 0 likes

Superuser Contribution I created a new Spotify account and they gave me a username?

Hello, I recently created a new spotify account to purchase Spotify premium. I entered in all my information correctly but for some crazy reason when I chose the username "Triznok", spotify decided to just give me this user instead: r05mgsze3n1mcjd0j...

  • Newbie
  • Hello, I recently created a new spotify account to purchase Spotify premium. I entered in all my information correctly but for some crazy reason when I chose the username "Triznok", spotify decided t...
  • deeguh
  • Newbie
  • 1644 Views
  • 7 replies
  • 0 likes
  • 1644 Views
  • 7 replies
  • 0 likes

Solved!! Need Help Finding My Premium Account

Hello, just a few things up front on my situation. I just made this username so I could make a thread here. My problem is that I can't figure out my username/password for the account I had and could log into, with premium, just a few days ago. I logg...

  • Regular
  • Hello, just a few things up front on my situation.  I just made this username so I could make a thread here.  My problem is that I can't figure out my username/password for the account I ha...
  • d2004
  • Casual Listener
  • 13249 Views
  • 13 replies
  • 0 likes
  • 13249 Views
  • 13 replies
  • 0 likes

Solved!!Superuser Contribution Premium subscription stopped after 2 weeks

Hello, I purchase Spotify Premium, with the new year's promotion, (the 3 months subscription for $0.99), it was working fine but after about two weeks my account become free. - I try to logout and login again in several occasions but it still does no...

  • Newbie
  • Hello,   I purchase Spotify Premium, with the new year's promotion, (the 3 months subscription for $0.99), it was working fine but after about two weeks my account become free. ...
  • Aimee_T
  • Roadie
  • 753 Views
  • 1 replies
  • 0 likes
  • Account
  • 753 Views
  • 1 replies
  • 0 likes

No acces

After getting a new phone i will have no acces to my account to start spotify.I have spotify premium and i am the admin. Tried to get a new passwordBut it does not work.

  • Visitor
  • After getting a new phone i will have no acces to my account to start spotify. I have spotify premium and i am the admin. Tried to get a new password But it does not work.
  • user-removed
  • Not applicable
  • 291 Views
  • 2 replies
  • 0 likes
  • Login
  • 291 Views
  • 2 replies
  • 0 likes

Receiving targeted ads based on wrong location

Hello... Most ads I receive are the more generic national ads but sometimes I recieve ads that seem to be targeted to my location. Problem is, the ads seem to think I live in Raleigh, NC even though I live in Georgia. Can someone tell me why Spotify ...

  • Casual Listener
  • Hello... Most ads I receive are the more generic national ads but sometimes I recieve ads that seem to be targeted to my location. Problem is, the ads seem to think I live in Raleigh, NC even though ...
  • SpotSpot44
  • Casual Listener
  • 3363 Views
  • 2 replies
  • 1 likes
  • Account
  • 3363 Views
  • 2 replies
  • 1 likes

Solved!! My display name isn't the same as my log-in username

I just created a new account and when I'm logged in it shows my proper username but to log-in I have to use a random string of letters and numbers. Is there anyway I can get them to match because the reason I made a new account is becuse this is what...

  • Visitor
  • I just created a new account and when I'm logged in it shows my proper username but to log-in I have to use a random string of letters and numbers. Is there anyway I can get them to match because the...
  • user-removed
  • Not applicable
  • 1833 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 1833 Views
  • 3 replies
  • 0 likes

Solved!! Spotify disconnected from facebook but my name keeps showing up

I connected spotify to facebook and then disconnected because my name and last name appeared in my created playlists and profile. The problem is that even after I disconnected spotify from facebook my name keeps showing up, I just want my username to...

  • Casual Listener
  • I connected spotify to facebook and then disconnected because my name and last name appeared in my created playlists and profile. The problem is that even after I disconnected spotify from facebook m...
  • IncognitoZ90
  • Regular
  • 3130 Views
  • 9 replies
  • 2 likes
  • Account
  • 3130 Views
  • 9 replies
  • 2 likes

How maintain my Spotify account after I have terminated my contract with German Telekom?

Hi,I have a Spotify premium account that was setup by my telco (German Telekom).I will terminate the contract with Telekom soon. My question is now:how can I keep my Spotify account? How will the charging be done?Uli

  • Newbie
  • Hi, I have a Spotify premium account that was setup by my telco (German Telekom). I will terminate the contract with Telekom soon. My question is now: how can I keep my Spotify account? How will t...
  • Maxim
  • Spotify Star
  • 599 Views
  • 1 replies
  • 0 likes
  • Account
  • 599 Views
  • 1 replies
  • 0 likes

Spotify Webplayer Offline/Access Blocked

For the last several days I have not been able to access Spotify. Going to the main or support website just gives me a little bit of text and my profile picture. open.spotify.com simply gives me a blank white page with nothing on it. I got a new rout...

Spotify_Home_Page.png Spotify_Support.png
  • Casual Listener
  • For the last several days I have not been able to access Spotify. Going to the main or support website just gives me a little bit of text and my profile picture. open.spotify.com simply gives me a bl...
  • brentf777
  • Casual Listener
  • 995 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 995 Views
  • 5 replies
  • 0 likes

Solved!! Spotify charged my card but didn't give me access to premium

i tried to sign up for premium and they charged my card by Paypal, but didnt give me it and im in UAE does anyone know how to do this?

  • Newbie
  • i tried to sign up for premium and they charged my card by Paypal, but didnt give me it   and im in UAE does anyone know how to do this?    
  • Maxim
  • Spotify Star
  • 484 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 484 Views
  • 1 replies
  • 0 likes