Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Visitor
83285 Views
29 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Visitor
104244 Views
10 replies
3 likes
I went to my account information and I saw that my email was missing. So I go to Facebook and update my contact settings. I go back to my account and... nothing still. I refreshed a few times and even waited 5 minutes but it doesn't seem to be updati...
I went to my account information and I saw that my email was missing. So I go to Facebook and update my contact settings. I go back to my account and... nothing still. I refreshed a few times and eve...
Community Legend
380 Views
1 replies
0 likes
Premium üyeliğim olmasına ve banka kartımdan ödeme alınmasına rağmen hiçbir şeyi değiştirmediğim halde bu ay ödeme alınamadı ve premium üyeliğimi iptal edip tekrar denemek zorunda kaldım. Fakat önceden ödeme aldığı kart, şimdi kabul edilmiyor. Ne yap...
Premium üyeliğim olmasına ve banka kartımdan ödeme alınmasına rağmen hiçbir şeyi değiştirmediğim halde bu ay ödeme alınamadı ve premium üyeliğimi iptal edip tekrar denemek zorunda kaldım. Fakat ...
Casual Listener
1300 Views
3 replies
5 likes
Hallo i bought now a family account but my sister hasnt the same musik like me on her account isnt this possible that she have the same musik from me or should she download all new? Because we were the meanig that we have the same musik but isnt like...
Hallo i bought now a family account but my sister hasnt the same musik like me on her account isnt this possible that she have the same musik from me or should she download all new? Because we...
Community Legend
386 Views
1 replies
0 likes
None of the help articles tells me what to do when the country drop down is grey'd out and can't be changed.
None of the help articles tells me what to do when the country drop down is grey'd out and can't be changed.
Newbie
442 Views
1 replies
0 likes
Hello, My Spotify account got hacked and the hacker changed the email adress I have no idea how but my credit card is still connected and I'm afraid of what he can do with it. I can't delete the account because every email that I send are linked to h...
Hello, My Spotify account got hacked and the hacker changed the email adress I have no idea how but my credit card is still connected and I'm afraid of what he can do with it. I can't delete the ...
Casual Listener
6275 Views
2 replies
0 likes
Tenho um plano Spotify Premium (assinatura anual), gostaria fazer um upgrade para o Spotify premium familiar, como devo proceder?
Tenho um plano Spotify Premium (assinatura anual), gostaria fazer um upgrade para o Spotify premium familiar, como devo proceder?
Casual Listener
463 Views
1 replies
0 likes
Yesterday I upgraded Spotify Premium to Spotify Family. Two of my family members successfully accepted their invitations, but a third one cannot register to Spotify with his email address. He has repeatedly filled the form "Register with your email a...
Yesterday I upgraded Spotify Premium to Spotify Family. Two of my family members successfully accepted their invitations, but a third one cannot register to Spotify with his email address. H...
Casual Listener
794 Views
3 replies
0 likes
I bought the premium that gives the right to 30 days free, but it did not activate on my phone, nor on the computer. Only activated when accessing the site. How do I solve this?
I bought the premium that gives the right to 30 days free, but it did not activate on my phone, nor on the computer. Only activated when accessing the site. How do I solve this?
Community Legend
348 Views
1 replies
0 likes
my e mail address on facebook is old.so i am not able to reach that.i changed email address on facebook with my new one.but it is not change on your system. such a stupid design. Can you please help?if not i will cancell my account.
my e mail address on facebook is old.so i am not able to reach that.i changed email address on facebook with my new one.but it is not change on your system. such a stupid design. Can you please help?...
Community Legend
464 Views
1 replies
0 likes
My credit card was billed by Spotify USA for something that neither my wife nor I authorized or know what it is. The phone number on our Visa statement listed next to Spotify USA is a non-working number. There is currently no way other than this mess...
My credit card was billed by Spotify USA for something that neither my wife nor I authorized or know what it is. The phone number on our Visa statement listed next to Spotify USA is a non-workin...
Casual Listener
6408 Views
2 replies
1 likes
Could you take that money from bank account now i dont know if there will be money after week
Could you take that money from bank account now i dont know if there will be money after week
Spotify Star
514 Views
1 replies
0 likes
As one of the many unlimited users who is suddenly receiving annoying ads on mobile (streaming radio), I hate them. I get that you've got to pay the bills and such, and maybe having 3 pricing tiers is overkill, but I find these ads far too frequent a...
As one of the many unlimited users who is suddenly receiving annoying ads on mobile (streaming radio), I hate them. I get that you've got to pay the bills and such, and maybe having 3 pricing tiers i...
Not applicable
7896 Views
8 replies
2 likes
Hi. I have two different accounts, but I am only using one of them, the one I pay for that has Premium. I want to remove the other account, because I don´t need it now when I have Premium om the other one. How can I delete it? Thanks, Rakel
Hi. I have two different accounts, but I am only using one of them, the one I pay for that has Premium. I want to remove the other account, because I don´t need it now when I have Prem...
Regular
19218 Views
1 replies
1 likes
I am paying premium with my credit card. I want to stop the subscription. I have my account name but I forgot my password. I have no email address linked to this profile. How can I proceed?Thank you all.
I am paying premium with my credit card. I want to stop the subscription. I have my account name but I forgot my password. I have no email address linked to this profile. How can I proceed? Thank yo...
Casual Listener
950 Views
1 replies
0 likes
I'm logged in in my spotify-account with Premium on my phone, but tried to log in on my computer. I have forgotten my password and didn't registered my email on this spotify-account. What do I do?
I'm logged in in my spotify-account with Premium on my phone, but tried to log in on my computer. I have forgotten my password and didn't registered my email on this spotify-account. What do I do?&nb...
Casual Listener
553 Views
2 replies
0 likes
Hi, I just want to block someone, IT'S POSSIBLE???
Hi, I just want to block someone, IT'S POSSIBLE???
Spotify Star
8111 Views
1 replies
0 likes
I am a premium user and since yesterday my playlists have disappeared and there are new ones I dont know and they are really strange. Also my prof picture was changed. I already logged out from all devices remotely and changed my passwor. Could you t...
I am a premium user and since yesterday my playlists have disappeared and there are new ones I dont know and they are really strange. Also my prof picture was changed. I already logged out from all d...
Spotify Star
506 Views
1 replies
0 likes
Hi, I’m using the latest version of Spotify on my iPhone with a premium subscription. I’ve noticed my account only displays my playlists and not the ones I follow. The playlists I follow are definitely public (they’re my friends’ and Spotify’s own pl...
Hi, I’m using the latest version of Spotify on my iPhone with a premium subscription. I’ve noticed my account only displays my playlists and not the ones I follow. The playlists I follow are...
495 Views
0 replies
0 likes
I'm a premium subscriber and want to be able to listen while at work. My company restricts Facebook access on work devices so I'm not able to log in. Any known workarounds for this? I don't want to make a new account because I have tons of playlists ...
I'm a premium subscriber and want to be able to listen while at work. My company restricts Facebook access on work devices so I'm not able to log in. Any known workarounds for this? I don't want to m...
Casual Listener
623 Views
2 replies
0 likes
Over the last couple of weeks, I will be listening to music when it will cut off and start playing through another device (through spotify connect I think). I keep setting it to offline mode however I woke up this morning and this person has complete...
Over the last couple of weeks, I will be listening to music when it will cut off and start playing through another device (through spotify connect I think). I keep setting it to offline mode however ...
Casual Listener
1277 Views
4 replies
0 likes
