Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi,I have an issue where spotify account has a username but do not know the password. Normally do a password reset and you'd get an email to follow. But the email doesn't arrive. Checked the email address and it seems ok. Any ideas? The fact that spo...
Hello!When you look at my statements, I realized that I got two collections, one of the family plan, and one of R$10,00 (I'm Brazilian). I hired the familiar, and the next day I'm back to the premium, and the next day I hired for me the plan for stud...
I manage a band and we have a spotify and spotify for artists account under the same email. For some reason when we try to log into our spotify account on their website it shows that the email is already taken. Also our name appears different on our ...
Hi, ( sorry for my english I am french..)Friday, my premium spotify account has been hacked.I already payed for february etc and sent a mail to spotify office for help me, but nobody answered. What's happen ?I was listening music on my mac when it st...
Ive been getting charged twice a month since i tried to downgrade my account. Spotify wont let me call them, they wont call me. This is awful customer service.
Hola! En las preferencias de "Arranque y Ventana" tengo seleccionado "No" en "Abrir Spotify automáticamente al iniciar el ordenador", pero se me abre automáticamente cada vez que incio el ordenador. ¿Hay algún otro lugar donde deba seleccionar esta o...
I want to close a Spotify account but it's for someone who is no longer in life and I don't know the password. What do I do? Can't find a number or a mailadress to contact for this..
Someone hacked my spotify account (adding a new family member - I am a premium family member). I contacted spotify and they said they would "secure my account". However as a result I can't log in (spotify now says there is no account for my user name...
Last year I had a trip to the US and made a Spotify account there, and yesterday I wanted to try it out again but it says I need to change my country. On the account settings there is only USA in the listed countries.Help, please? Sidenote: It gives ...
Hi guys. Im italian and i live in Italy. I wanna buy one premium account for my birthday sister that she lives in Hungary. How can i buy it? Coz i read that u can use the "gift" only in the country where u bought it thanks
When trying to log in on spotify app. It say im offline go online to log in? How can i change to online if i can't log on to app. ??
just wanted to ask is there way to chat or contact someone in spotify support?thanks.
I'm having a problem with the login on the web.I have a premium account and when i login to the desktop app on my laptop all works fine. But when i try to login on spotify.com on the same laptop by using the same email and password, it gives me an al...
Someone else is logged into my account (family plan, premium) They're playing music on the web player and on their mobile device Using the 'log spotify out of all devices' button doesn't seem to remove the user I use Facebook for my login, and I've c...
hello, someone I don’t know has logged into my account and even when I get them logged out, they log in again. They interrupt almost every song and I’m worried I’m going to lose all my music and my subscription. Is there any other way I can get them ...
Necesito una factura de cada pago mensual que hago a Spotify. Cómo la puedo conseguir?
Hi, I cannot play the music I want, someone is using my account. I cannot change my password in the spotify app or on your webpage. What do i do? Close the account? Best Regards, Bente Sofie Bye
Somehow my account is showing up as one Jose Silva's, with my playlists deleted (now restored) and apparently linked with his Facebook.I tried unlinking his Facebook and linking my own (Luthien Skye), but it still shows up as Jose Silva.I uninstalled...
Hey, for 2 weeks I maked a Spotify artist Account and the Teams working very Slow. Im waiting 2 weeks and nothing happened
Hi, I have recently moved from Australia to NZ. I am trying to change the country on my account along with payment details.. However everytime I go to put my NZ card details it it tells me it is a Non-Spotify Country and that spotify isn't available ...