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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83456 Views

29 replies

0 likes

  • 83456 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104553 Views

10 replies

3 likes

Account
Login
  • 104553 Views
  • 10 replies
  • 3 likes

Can't log into account.

Hi I'm after some help please, my dad can't log into his account as he doesn't remember the password and he doesn't have access to that email anymore, problem is he has signed up to premium wirh my card details so how do we go about cancelling that p...

Newbie

Hi I'm after some help please, my dad can't log into his account as he doesn't remember the password and he doesn't have access to that email anymore, problem is he has signed up to premium wirh my c...

imattolo

Community Legend

609 Views

1 replies

0 likes

  • 609 Views
  • 1 replies
  • 0 likes

My Account Got Hacked

Hi,I have noticed that my Spotify app has been acting strange over the weekend, like showing songs that I have not listened to in the current playlist.I checked my account on the website this morning a few things were not right:my 2 Android offline d...

Visitor

Hi, I have noticed that my Spotify app has been acting strange over the weekend, like showing songs that I have not listened to in the current playlist. I checked my account on the website this m...

iggy097

Newbie

477 Views

2 replies

0 likes

Account
Login
  • 477 Views
  • 2 replies
  • 0 likes

changing the username

I don’t get it why you can’t change your username on Spotify. I have a very embarrasing username and so do my many friends. PLEASE fix this problem right away because it’s really annoying and I know that a lot of people can say the same thing. This i...

Newbie

I don’t get it why you can’t change your username on Spotify. I have a very embarrasing username and so do my many friends. PLEASE fix this problem right away because it’s really annoying and I know ...

Maxim

Spotify Star

643 Views

3 replies

1 likes

  • 643 Views
  • 3 replies
  • 1 likes

Forgot my premium account

Hi everyone I need help about my premium account forgot the user name and I tried the online process but it did not work, my credit card is in that account and i dont want to be charge in my Account without using it need help asap

Newbie

Hi everyone I need help about my premium account forgot the user name and I tried the online process but it did not work, my credit card is in that account and i dont want to be charge in my Account ...

jmdesin892

Roadie

515 Views

1 replies

0 likes

Account
  • 515 Views
  • 1 replies
  • 0 likes

Account Has Been Hacked on Multiple Occasions

G'day Fella's/Ladies,As of today my Spotify account has been hacked 3 times. I am having trouble understanding as of to how it is so 'simple' to hack someones account. The last time my account got hacked the individual deleted all my playlists and st...

Newbie

G'day Fella's/Ladies, As of today my Spotify account has been hacked 3 times. I am having trouble understanding as of to how it is so 'simple' to hack someones account. The last time my account got ...

IguanaSetup

Community Legend

582 Views

1 replies

0 likes

Account
Security
  • 582 Views
  • 1 replies
  • 0 likes

Stolen account

Hello, I am Spotify's Taiwanese user. My account has been stolen.I have sent the contact form and I received a reply. The letter says you need to prove that I am my own document. I reply to the letter and attach a supporting document, but I still did...

Newbie

Hello, I am Spotify's Taiwanese user. My account has been stolen. I have sent the contact form and I received a reply. The letter says you need to prove that I am my own document. I reply to the let...

LeoRager

Community Legend

347 Views

1 replies

0 likes

Account
  • 347 Views
  • 1 replies
  • 0 likes

2 accounts!

I’ve got 2 payments of Spotify coming out every month and it’s really bugging me! I have one Spotify account which I use regularly and the other one I’m still being charged 10£ a month and I can’t find the account at all whatsoever, I don’t know the ...

Newbie

I’ve got 2 payments of Spotify coming out every month and it’s really bugging me! I have one Spotify account which I use regularly and the other one I’m still being charged 10£ a month and I can’t fi...

LeoRager

Community Legend

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

Account Login

I'm not able to login ....says to listen more please tell us where u at ...wut may i do??

Newbie

I'm not able to login ....says to listen more please tell us where u at ...wut may i do??

LeoRager

Community Legend

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Account

Hi, Long ago i created an account through facebook. I forgot about it and i have now created a new account and paid for premium but it wont let me connect to facebook. I read online that i need to contact you so that you release the email address rel...

Visitor

Hi,   Long ago i created an account through facebook. I forgot about it and i have now created a new account and paid for premium but it wont let me connect to facebook. I read online that i n...

user-removed

Not applicable

520 Views

2 replies

0 likes

Account
Login
Premium
  • 520 Views
  • 2 replies
  • 0 likes

Password reset link unavailable?

Can't change password, forgot old one and reset link wont work "This feature is currently unavailable. Please try again later."

Newbie

Can't change password, forgot old one and reset link wont work 😕 "This feature is currently unavailable. Please try again later."

Luke

Community Legend

1156 Views

1 replies

0 likes

Login
  • 1156 Views
  • 1 replies
  • 0 likes

How can i reactivate my Account wich was banned

Hey Guys,I can´t login to my Spotify Account because it was deactivated.How can i reactivate it? The Reason why it was banned was because i booked back my last payment, and Spotify deactivated the Account but i want it back.Can somebody help me pls.M...

Casual Listener

Hey Guys, I can´t login to my Spotify Account because it was deactivated. How can i reactivate it?  The Reason why it was banned was because i booked back my last payment,  and Spotify ...

KiritoYami

Casual Listener

1255 Views

1 replies

0 likes

Account
Free
Login
Premium
  • 1255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Little pop up message saying I can't listen abroad more than 14 days

Every time I try singing in a little pop up message says Enjoying your trip? To listen abroad more than 14 days tell us where your at at Spotify.com

Newbie

Every time I try singing in a little pop up message says Enjoying your trip? To listen abroad more than 14 days tell us where your at at Spotify.com

Maria_B

Moderator

469 Views

1 replies

0 likes

  • 469 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot log in

I cannot log in to Spotify on my Iphone 6s neither through Facebook nor through my e-mail log-in. It instantly keep saying that "I can use Spotify abroad only 14 day". But I am not abroad.

Newbie

I cannot log in to Spotify on my Iphone 6s neither through Facebook nor through my e-mail log-in. It instantly keep saying that "I can use Spotify abroad only 14 day". But I am not abroad.

Maria_B

Moderator

502 Views

1 replies

0 likes

Login
  • 502 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login

I made a different account with an email but must have entered it wrong because I now cannot login again and I am still paying for it. Any idea how I can cancel the account?

Newbie

I made a different account with an email but must have entered it wrong because I now cannot login again and I am still paying for it. Any idea how I can cancel the account?

Maria_B

Moderator

411 Views

1 replies

0 likes

Account
Login
  • 411 Views
  • 1 replies
  • 0 likes

Superuser Contribution Share playlist / artist radio / current listen queue to spotify user

When out in the world, it would be great to be able to easily "tag on" to a playlist, artist radio or play queue if I like what I'm hearing so far. Often when I'm in a cafe, gym or office there will be a great series of tunes going on, but equally of...

Newbie

When out in the world, it would be great to be able to easily "tag on" to a playlist, artist radio or play queue if I like what I'm hearing so far. Often when I'm in a cafe, gym or office there will ...

Maria_B

Moderator

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Problem

Hi i wanna buy student premium price but there are no korea.So I couldn’t:(But my account already was paidI’d like to refund my money back:)

Visitor

Hi i wanna buy student premium price but there are no korea. So I couldn’t:( But my account already was paid I’d like to refund my money back:)

LeoRager

Community Legend

464 Views

2 replies

0 likes

Premium
  • 464 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

Hola! Sucede que tengo contratado el plan familiar, peeeeero solo aparecemos 5 miembros (incluida yo) y para dar de alta al 6 no me permite quisiera que me dijeran como hacerle por favor y gracias!

Visitor

Hola! Sucede que tengo contratado el plan familiar, peeeeero solo aparecemos 5 miembros (incluida yo) y para dar de alta al 6 no me permite 😕 quisiera que me dijeran como hacerle por favor y gracias!

Maria_B

Moderator

340 Views

1 replies

0 likes

Premium
  • 340 Views
  • 1 replies
  • 0 likes

Spotify in my fitness studio

Hello, world famour studio SOULCYCLE plays music using spotify in their studio+ Other studios alike advertise on their website their instructor ‘s Spotify playlist so customers can see what kinda music they play during classes is this legal? can i do...

Newbie

Hello,    world famour studio SOULCYCLE plays music using spotify in their studio + Other studios alike advertise on their website their instructor ‘s Spotify playlist so customers ...

jmdesin892

Roadie

5967 Views

1 replies

0 likes

Account
Other
  • 5967 Views
  • 1 replies
  • 0 likes