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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2770 Views
  • 0 replies
  • 8 likes
  • Security
  • 2770 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 454913 Views
  • 973 replies
  • 109 likes
  • Account
  • 454913 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1201567 Views
  • 119 replies
  • 116 likes
  • Account
  • 1201567 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 110026 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 110026 Views
  • 72 replies
  • 12 likes

LOGGING IN

HelloWhen I try to log into my account it says I cannot do it longer than 14 days while travelling, the thing is i am from Azerbaijan but I study in Spain, so i am half year in Spain and half year in Azerbaijan, this happens all the time when come ba...

  • Newbie
  • Hello When I try to log into my account it says I cannot do it longer than 14 days while travelling, the thing is i am from Azerbaijan but I study in Spain, so i am half year in Spain and half ...
  • Bethany_Dawn
  • Community Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • Account
  • 298 Views
  • 1 replies
  • 0 likes

Data de Vencimento

Ola, eu gostaria de saber como alterar um dado de vencimento da minha conta.

  • Newbie
  • Ola, eu gostaria de saber como alterar um dado de vencimento da minha conta.
  • 681 Views
  • 0 replies
  • 1 likes
  • 681 Views
  • 0 replies
  • 1 likes

Can't change profile picture once set

I set my profile picture to the wrong image by accident, and when I clicked on it to change it, nothing happened. I restarted Spotify, nothing. Made sure the process was ended in Task Manager and restarted it, nothing. I rebooted my computer, still n...

  • Newbie
  • I set my profile picture to the wrong image by accident, and when I clicked on it to change it, nothing happened. I restarted Spotify, nothing. Made sure the process was ended in Task Manager an...
  • Beth251
  • Casual Listener
  • 3821 Views
  • 11 replies
  • 6 likes
  • 3821 Views
  • 11 replies
  • 6 likes

Password reset for Premium account got reset link to Basic account?

I forgot the password to my Premium account. Used password reset function (entered Premium account user name) and was sent a reset link to my Basic account. Perhaps the two accounts were linked to the same email address? How do I get the password res...

  • Visitor
  • I forgot the password to my Premium account. Used password reset function (entered Premium account user name) and was sent a reset link to my Basic account. Perhaps the two accounts were linked ...
  • 296 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
  • 296 Views
  • 0 replies
  • 0 likes

Solved!! Upgraded to premium and lost all music

I signed in to upgrade my account to premium and then lost all of my music. I’m wondering if it accidentally created a new account? How do I fix this?

  • Newbie
  • I signed in to upgrade my account to premium and then lost all of my music. I’m wondering if it accidentally created a new account? How do I fix this?
  • Hannah1985
  • Newbie
  • 590 Views
  • 2 replies
  • 0 likes
  • 590 Views
  • 2 replies
  • 0 likes

Having Problem Login Window Spotify App

Hello, I'm having a problem login my Spotify on my Windows 10 desktop. I can log in to my phone no problem. I try to uninstalled and reinstall couple time, but it still doesn't work. When I log in my username/email and password it doesn't go to my ac...

  • Newbie
  • Hello,   I'm having a problem login my Spotify on my Windows 10 desktop. I can log in to my phone no problem. I try to uninstalled and reinstall couple time, but it still doesn'...
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
  • 0 replies
  • 0 likes

The person I invited to my family account cannot redeem the code and now I'm being charged the famil

This is my second attempt to resolve this, the first was contacting Spotify directly and all i got was a survey on how they did with their resolution. I'm being charged family rates with out being able to access the family account.

  • Casual Listener
  • This is my second attempt to resolve this, the first was contacting Spotify directly and all i got was a survey on how they did with their resolution. I'm being charged family rates with out being ab...
  • humbertocbm
  • Newbie
  • 1383 Views
  • 8 replies
  • 1 likes
  • 1383 Views
  • 8 replies
  • 1 likes

Payed to much

I took the offer yesterday, 3 months premium for 9kr but Spotify took 99kr, why

  • Casual Listener
  • I took the offer yesterday, 3 months premium for 9kr but Spotify took 99kr, why
  • Maxim
  • Spotify Star
  • 319 Views
  • 3 replies
  • 0 likes
  • Premium
  • 319 Views
  • 3 replies
  • 0 likes

1 month gift paid but not received

I brought a 1 month gift certificate on Christmas Day. Spotify have taken my money but not given me my gift certificate. Have contacted them several times but have not gotten a response. How do I get them to give me my money back.

  • Casual Listener
  • I brought a 1 month gift certificate on Christmas Day. Spotify have taken my money but not given me my gift certificate. Have contacted them several times but have not gotten a response. How do I get...
  • scalar_vagary
  • Casual Listener
  • 544 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 544 Views
  • 1 replies
  • 1 likes

Ability to see which of my playlists a song is in

How the **bleep** can I write to spotify or get my account back when it still has 2 and a half months of subscription..its like it just disappeared..

  • Visitor
  • How the **bleep** can I write to spotify or get my account back when it still has 2 and a half months of subscription..its like it just disappeared..
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

Annual subscription a 99 €

Hi,I had a subscription to Premium with a montly cost of 9.99 €.I payed the 99 € price for a annual subscription and I had the charge on my credit card but I don't see the variation in my payment profile. I see there still the charge of 9.99 for the ...

  • Casual Listener
  • Hi, I had a subscription to Premium with a montly cost of 9.99 €. I payed the 99 € price for a annual subscription and I had the charge on my credit card but I don't see the variation in my payment...
  • 235 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 235 Views
  • 0 replies
  • 0 likes

1 month without paying

I stayed one month without paying my Spotify premium and my account is paused since November. So, if I make the payment of this month (January) will I pay the last month (December, that I did not use the premium features) too?

  • Casual Listener
  • I stayed one month without paying my Spotify premium and my account is paused since November.   So, if I make the payment of this month (January) will I pay the last month (December, that...
  • 308 Views
  • 0 replies
  • 0 likes
  • 308 Views
  • 0 replies
  • 0 likes

Solved!! Pagué por Premium Con cobro a tarjeta de crédito y no inicia

Ya se me hizo el cobro a la tarjeta de crédito y no me deja iniciar como Premium. Ya trate de iniciar mediante las soluciones que indican (cerrando sesión y desinstalando la aplicacion) pero aún así, no me deja iniciar como Premium. Igualmente he bus...

  • Newbie
  • Ya se me hizo el cobro a la tarjeta de crédito y no me deja iniciar como Premium. Ya trate de iniciar mediante las soluciones que indican (cerrando sesión y desinstalando la aplicacion) pero aún así,...
  • AndresBjj
  • Newbie
  • 718 Views
  • 3 replies
  • 1 likes
  • Subscription
  • 718 Views
  • 3 replies
  • 1 likes

Crossfade tracks broken on Windows/Linux app ?

I read this article: https://support.spotify.com/us/using_spotify/features/crossfade-feature/ It describes how to activate the crossfade feature on the windows app of Spotify. When activating it on the App on Windows or Linux, nothing changes. There ...

  • Newbie
  • I read this article: https://support.spotify.com/us/using_spotify/features/crossfade-feature/   It describes how to activate the crossfade feature on the windows app of Spotify. When acti...
  • 204 Views
  • 0 replies
  • 0 likes
  • 204 Views
  • 0 replies
  • 0 likes

Family Account Registrierung fehlgeschlagen

Ich habe einen Family Account und habe heute erst meine Tochter eingeladen und zugefuegt. Das hat geklappt. Nun habe ich die Einladung an meinen Sohn geschickt. Jetzt klappt gar nichts mehr. Das Rad dreht sich unaufhoerlich und er registriert ihn ein...

  • Newbie
  • Ich habe einen Family Account und habe heute erst meine Tochter eingeladen und zugefuegt. Das hat geklappt. Nun habe ich die Einladung an meinen Sohn geschickt. Jetzt klappt gar nichts mehr. Das Rad ...
  • 427 Views
  • 0 replies
  • 0 likes
  • 427 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Account Was Hacked

I just tried logging into my spotify account and it looks like someone else hacked in and was using it. I reset the password and logged out of all accounts, but I lost all my playlists and my radio is all messed up is there any way to restore it? Tha...

  • Casual Listener
  • I just tried logging into my spotify account and it looks like someone else hacked in and was using it. I reset the password and logged out of all accounts, but I lost all my playlists and my radio i...
  • Luke
  • Spotify Star
  • 2941 Views
  • 3 replies
  • 1 likes
  • 2941 Views
  • 3 replies
  • 1 likes

Can't update email in account settings

Hi. I've created an account through my facebook. However, the email in account settings looks completely wrong. I can't change it because I forgot my password. I can't change or reset my password because (a) I don't know the current or (b) the reset ...

  • Casual Listener
  • Hi.  I've created an account through my facebook.  However, the email in account settings looks completely wrong.  I can't change it because I forgot my password.  I can't change ...
  • 233 Views
  • 0 replies
  • 0 likes
  • 233 Views
  • 0 replies
  • 0 likes

Solved!! All songs gone!

Hi everyone, Today I opened Spotify on my PC and on the account I've always used (I double checked), all the songs I had under "Songs" on the left have disappeared except one I added last night and another one I added this morning. I had -a lot- of s...

  • Casual Listener
  • Hi everyone,   Today I opened Spotify on my PC and on the account I've always used (I double checked), all the songs I had under "Songs" on the left have disappeared except one I added last ni...
  • SgtJulian
  • Casual Listener
  • 351 Views
  • 1 replies
  • 0 likes
  • Account
  • 351 Views
  • 1 replies
  • 0 likes

Solved!! Hacked account

Pretty sure my account has been used by another person. No one knows my password, unyet whenever I try and listen to any of my stations or playlists, it gets deverted to a another device. I have the devices number, but I won't post it here for priver...

  • Newbie
  • Pretty sure my account has been used by another person. No one knows my password, unyet whenever I try and listen to any of my stations or playlists, it gets deverted to a another device. I have the ...
  • Maxim
  • Spotify Star
  • 368 Views
  • 1 replies
  • 0 likes
  • Security
  • 368 Views
  • 1 replies
  • 0 likes