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problems with my spotify premium.

problems with my spotify premium.

I have  problems with my spotify premium, one more...

 

A few days ago I had trouble playing some songs, now suddenly I have " spotify free " .

I've rebooted, I have reinstalled but don´t work.

Sorry for my english but i think there aren´t support forum in spanish..

THKS

 

fallospoti1.jpg
fallospotify2.jpg
Reply
8 Replies

 

Let's do some troubleshooting. Do you have premium on any other devices?

ryanmedia | Rising Star & Twitter Expert | Spotify RSP

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Note: I'm not a Spotify employee.

Pc and mobile.

i'm also having issues with my premium account, We have a family subscription. My wife and i are listening on different devices in different places but keep getting kicked out saying the account is being used elsewhere. why? 

I'd advice that you DM @SpotifyCares on Twitter or fill this form out to contact Spotify Support via Email. They should be able to help you out.

ryanmedia | Rising Star & Twitter Expert | Spotify RSP

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Note: I'm not a Spotify employee.

Hola @nusee!

 

¿Puedes ver tus playlists y toda tu música en Spotify?

Hola

Sí, podía ver las playlist aunque no me aparecían como descargadas las que sí tenía descargadas, es decir, la cuenta funciona como si fuese de nuevo free.

De todas formas, ya me han contestado del servicio de spotify, que contacté a través del formulario y parece ser que ya lo están solucionando.

Gracias

@nickweston Are you using the same account on all devices?

ryanmedia | Rising Star & Twitter Expert | Spotify RSP

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Note: I'm not a Spotify employee.

¡Perfecto!

¡Disfruta de tu música!

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