"sorry we could not load friends to follow" error

[ravstr]

Plan - Premium

Country - US

Device: Macbook Air 2017 

Operating System: MacOS Mojave

My Question or Issue:

I keep getting the following error (sorry we could not load friends to follow) when trying to find facebook friends. My Spotify account is indeed connected to FB. can you help?

[-Dylliance-]

Hey ravstr, have you tried reconnecting to your fb account? 

[ravstr · Accepted solution]

thanks for the reply. I was able to make it work, turns out I needed to update my privacy settings on FB data at https://www.spotify.com/us/account/privacy/

Ravi

[ToXIcG]

https://www.spotify.com/us/account/privacy/ - This is what fixed it for me too, thanks 🙂

[user-removed]

I've checked the FB setting, I've disconnected and reconnected, and deleted spotify and reinstalled - but I still get the message that friends can't be loaded. What else can i do?

Thanks

[Katerina]

Hey there @user-removed,

Thanks for posting about this here in the Community!

You mention that you've tried toggling off the setting to process Facebook data and disconnecting and reconnecting your Facebook profile to your Spotify account but it didn't do the trick. 

In this case, it'd be a good idea making sure that you've also opted in to share this info on Facebook's end. To do that, we'd suggest taking a look at this handy Spotify Answer.

Let us know how you get on! We'll be right here if you need more help.

Happy Holidays 🙂