Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Plan
Family Premium
Country
Ireland
Device
Samsung Galaxy S8
Operating System
Android 9 Pie
My Question or Issue
Since Monday 19th August, Spotify on my phone has been unusable. The app loads the home page, and search results, and even the contents of artist pages (albeit without album art and very slowly). However when I click into a playlist or album to load the track list, it will never load, just the green loading circle forever.
Also, if I try to play my last played song, shown at the bottom of the screen, it may eventually start playing, after about 5 minutes of loading.
Spotify is unaffected on my PC or Web player. I have tried deleting the cache and data, reinstalling the app, I have even reset my entire phone. Same issues as before all this troubleshooting. I am at the end of my tether, please help!
Solved! Go to Solution.
Hi there!
I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a clean reinstall of the app. Just follow these steps.
If the issue persists try using Sign Out Everywhere and Remove Offline devices options from your Spotify account.
Hope it helps 🙂
Hi there!
I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a clean reinstall of the app. Just follow these steps.
If the issue persists try using Sign Out Everywhere and Remove Offline devices options from your Spotify account.
Hope it helps 🙂
As my original post said, I already tried clearing all data, reinstalling the app, resetting my entire phone - none of this worked.
What did work for me in the end was 'logging out of all devices'. Turns out my work colleagues had been using my account all the time in the office and maybe I was signed into one too many devices?
Hey @SpencerChrist,
I'm glad it worked out.
If you need help with anything else in the future let me know 🙂
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…