Autoplay not working

[Harleybear]

My autoplay has stopped working. It gets to the end of a playlist and starts again. I have toggled with the settings, signed out and in, reinstalled the app, nothing seems to work. Using a Samsung A55 5G

[V9id]

This also happens to me, last time what I did was wait a little while then I contacted support and they helped me there, and in the end I turned autoplay on and off in the settings and then I tried again. 

[Harleybear]

Can I ask how you managed to contact support? Im going round in circles between FAQ and Community trying to find something. 

[V9id]

You can go directly to Spotify support on X (twitter) or send them a message in a chat using this link - https://support.spotify.com/in/article/contact-us/ - just press "Send us a message" in the talk to us part. 😉

[AlejaR]

Hey folks,

Thanks for posting in the Community and welcome.

Just to confirm @V9id, is this still happening on your side? If yes, would you mind sharing with us the exact troubleshooting steps you've tried so far along with the make/model and OS of the affected device? Please include the exact Spotify version you're running there.

@Harleybear, thanks for the time you took to let us know about this. We'd suggest you perform a clean reinstall of the app on your mobile device. By doing that the app can be up-to-date and you can make sure some stored cache is not leading to this behavior. You can see the steps for a clean reinstall here.

If the above doesn't do the trick, we'll need some further information. Please send us the following:

• The exact Spotify version you're running.
• The OS version of your device.
• Does this happen when playing some specific playlist? If not sure, it'd be awesome if you could check.

Keep us in the loop!

[V9id]

This happens to me often, and I simply wait a while, turn auto play off and on, and always try to leave random mode on. With persistence it goes back to normal.

My cell phone is a Samsung A53 

Android 14 (one UI 6.1)

Spotify Version: 8.9.70.556

[Harleybear]

**bleep** ran the full clean install as directed, but the Autoplay is still not working. When a playlist ends, it just goes straight back to track one and starts again. This happens on any and all playlists. 

• Version - 8.9.70.556
• Samsung A55 5G
• OS - Android 14

Thanks