Available song does not play

[patricival]

Spoiler

Plan

Premium

Country

CHILE

Device

(Motorola One)

Operating System

( Android Oreo)

My Question or Issue

I want to play a song specificly and it shows available in the playlist or artist menu... but its the only one does not play when i choose it. Just nothing happens 

[Novy]

Hey there @patricival, 

Thanks for reaching out about this in the Community, and welcome 🙂

Just to confirm, is this only happening with a specific song? Could you send over a link or URI so we can take a deeper look?

We'd recommend performing a clean reinstall of the app. This is often an overlooked step, but it’s more thorough than a regular one and can be helpful to get rid of any cache that might be causing trouble. 

Let us know how it goes.

[patricival]

Hi, thank you for responding, i tried everything you advised and the problem remained. I figured out that this was happening with the same artist, and i checked the banning from reproduction Option, and that was the problem 😪 sorry! ✌️And that was all! 😀

[Ivan · Accepted solution]

Hey @patricival, 

Thanks for getting back to us.

We’re happy to hear that unblocking the artist fixed this for you.

If you have any questions we're always one post away. 

Еnjoy your music!