Feedback Request: Android Offline Issues

[Rorey]

Hello everyone! Spotify here.

We are looking into customer reports about issues with offlined playlists on Android (music which is downloaded to your phone so you can play without an internet connection). Our investigation shows that some folks might have experienced some issues with this so we were hoping you could answer some questions to help us diagnose the problem.

1. Have you made a playlist available offline which you could not play without any internet connection?

2. Have you made a playlist available offline which constantly downloads when you start Spotify?

Thanks,

Team Spotify

[Peter__]

@ryandavies - you need to get in touch with the customer services team directly using the online contact form if you want to discuss refunds, unfortunately thats not something which can be sorted here on the community. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

[ryandavies]

Thanks Peter.

What would you advise - is this a known bug for which I should wait for a fix? Is Spotify dev aware? I'm guessing they must be.

Is there a bug list do you know?

Thanks for your promopt response.

[ryandavies]

Please can you log me out of all of my devices - I think that maybe the problem, or releated, although the error reported in SD card space related.

Thanks

[Joe]

No it's not a known bug. Are you talking about an external SD card? If so, try reformatting it to see if that works. 

If reformatting doesn't help, please post

Mobile model

Android version

Spotify version

Free space in internal and external memory.

Thanks.

[Iconic66]

Since collection option was removed on my Sopify app it has worked perfectly on my Galaxy S3. I am currently in Las Vegas and all playlists working fine in offline mode. This was not the case when I had collection option, it always stopped working offline.

[StopHammertime]

You know what would be great?  Is if Spotify enabled location selection for cache again like the old days.  Why, you might ask?  Tons of people are moving to Android based carputer setups, such as myself.  This means I have an external HDD connected to my Nexus 7 using an OTG cable, so it's a mounted drive.  If I can't download my offline playlists to my external HDD, it's pointless to even have the thing connected.  PLEEEEEEEEEEEEASE bring this feature back!

[jameshunterrvn]

HI, I have just joined premium spotify at a friends recommendation.

1. Have you made a playlist available offline which you could not play without any internet connection?

Yes

2. Have you made a playlist available offline which constantly downloads when you start Spotify?

Yes

When the music is 'downloaded' it looks like it is playing but no sound is made...I have tried using headphones to no avail.

I have cleared my cache, uninstalled the android app and restarted my phone several times but nothing seems to work. The only reason I joined spotify was to listen to music on the go... Which the android app is not fulfilling.

Also the app does not want to save the music to my SD card which has more than enough free space.

Any advice would be greatly appreciated.

[mandrewnz]

I have an encrypted SD card (standard Android encryption), and every time I restart my phone, I lose all my downloaded playlists.  Anyone else have the same problem?

[politzer]

Not everytime, but very frequently. But I don't believe my card is encrypted.

[timberly]

Hi,

I am having a weird issue were only the first song from every downloaded playlist will play in offline mode. When downloading to my mobile device (android 4.2.2 ) the download status bar takes a long time for the first song and then rips through the rest (like they were already there). I have performed multiple clean installs and cache clearing with no change in the outcome. I am running the latest spotify . My account is premium but still within the 30day free trial (if that is making a difference???). I have over a gig of free space for music and have tried differenct music quality settings. Frustrating to say the least when the only reason I went with premuim was to use Spotify on my mobile when in no service zones.

Thanks,

timberly

[norman1nz]

Hi there,

I had a few too many apps installed on my android phone so decided to reset it to factory..

After reinstalling spotify app I wasn't able to login with my facebook account or associate my spotify premium account without facebook so was unable to use for my two week of road trip around the countryside 😞

I was however able to login on a friends phone instead and tried swapping our micro SD cards around but none of the playlists I'd synced for offline play were accessable.

I have since been able to login to spotify on my phone again (updates?) and spotify on my computer shows all my previously synced playlists with the green download arrow but these still aren't avail on my phone and if I disable then re-enable the playlist for offline sync it still doesn't sync with my phone.

I see no way to play any of these playlists offline now, and suspect the files are still on my SD card taking up space and are now unremovable..

Ideas to resolve?

😞

[Joe]

Hi. Reformat the external SD card then reinstall the spotify app. You will need to redownload your offline playlists.

I would guess that when you did a factory reset then reinstalled spotify, you hadn't reinstalled and activated the facebook app which would have prevented you logging in with your facebook credentials. The cached spotified files can't be played on another device which is why they weren't recognised on your friend's mobile.

[unox22]

Hi, 

I have a HTC Sensation XE with android 4.0.3.

My offline songs seem to disappear regularly, and sometimes reappear when I get an internet connection. Other times i have to redownload all the songs.

[MiguelLuis]

Hi, what version of Spotify are you using? (you can check it in Settings -> About)

[Peter__]

There is also an open bugs topic about android playlists not staying downloaded here. 

[Brent212]

I have a bunch of local mp3 files for tracks that don't even exist on spotify, and that I've purposely modified the title in both the filenames and ID3 title to be "<SONG_NAME> (real version)", so that if gimpy ass spotify has/gets access to a similar artist/song (or correct song, but live version), it won't try to replace the track in my playlists with their incorrect version of it (yes, spotify actually does this sht) without any notification to me whatsoever. *

I get these tracks onto my phone and theoretically available in spotify by running the desktop app on my PC, connecting my phone to my network over wifi, running spotify, and downloading the playlists they exist in. At first all tracks appear to be on there and playable... they all have the green down arrow, indicating they've been downloaded, and they aren't grayed out. They also have the "real version" appended to the song names so I know they're my mp3s.

Over time (about a month since I last formatted my SD card and re-downloaded all my playlists), however, about 10% of them have become greyed out, and when I try to play those it says "the track is not available". WTF?

* Even worse is the fact that I'm constantly finding tracks in my playlists have become unavailable because spotify lost access to the track and doesn't feel the need to notify me so I can get the mp3 and import it myself. A daily email with all the tracks in my playlists I can no longer play would seem obvious, but that's just one of the countless examples of spotify developers demonstrating their incredible lack of common sense.

[norman1nz]

Is there a way to just remove the spotify files from the microSD card as I have lots of other media, android files, saves, etc on the card that I'd rather not lose...

[unox22]

I am using spotify version 0.7.4.610.gd7332b3.

[Joe]

@norman1nz You can clear the cache from the spotify app settings.

[chrisggib]

Hi. I have one particular playlist imported from a cd and it plays on the laptop. When I access the same playlist on my phone its completely empty of tracks. Ive been able to do this before with no issues just this one playlist