Help! - Spotify crashes immediately after starting

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Help! - Spotify crashes immediately after starting

Coldrush
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Hi!

I am (well, was..) a happy premium user for months now. I have been using Spotify on different phones and I never encountered any problems.

However, Spotify simply won't start anymore - I expect after an automatic update. When I try to start Spotify, it shows the interface for a second or so before it then decides to crash immediately. Really frustrating because I cannot use Spotify at all. What am I gonna do without my favorite tunes?!

I have a LG Nexus 5 with a stock Android version (most recent). Spotify has worked before; no issues until now. What I have tried:

* Stopped the app manually through the 'now running apps' menu.
* Cleared the app cache
* Reinstalled the app
* Rebooted my phone

I am in the dark here. I have send you the Spotify log (that's a feature in Android, I think it is send to your Developer Play account?)

Could someone please help me out?

Thx, cheers Lennart

PS. I work in IT, so am I the only one that has a hard time with getting around the fact that there is no support channel for paying customer? Don't get me wrong; I am happy this forum with many active users even exists , but it sure doesn't feel right that you cannot drop your problems in a more official channel.
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Re: Help! - Spotify crashes immediately after starting

user-removed
Not applicable

I got an update for spotify and now everything is working fine again!

 

Version 0.7.9.1170

Nexus 5

 

Thanks for solving this issue so fast!

 

 

Solution!

Re: Help! - Spotify crashes immediately after starting

halloaaryn
Casual Listener
I got impatient and reformatted my sd card. That worked.
Solution!

Re: Help! - Spotify crashes immediately after starting

Daniel
Community Legend

@saintlvr wrote:
Yes ... i have done ... still nothing :(

I recommend you contact Spotify Support using the form here.

You will get an automated reply at first, however if you need to chase them just reply to the email as it does get monitored.


Please use the search feature before posting a problem/bug/idea.
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1 person liked this

Re: Help! - Spotify crashes immediately after starting

sfmarcos
Casual Listener

Having the same problem since yesterday's updates.

Re: Help! - Spotify crashes immediately after starting

Joe
Community Legend

Hi. You can get in touch with spotify support here @Coldrush .

 

@sfmarcos - what model phone are you using and which android version?

 

I see that there are several similar reports on the Play store. Just out of interest, what happens it you start the app while your phone is in airplane mode then turn airplane mode off?

 

 

 

 

 

 

Re: Help! - Spotify crashes immediately after starting

sfmarcos
Casual Listener

I'm using Nexus 5 with Android KitKat 4.4.2.

 

If I start with airplane mode enabled the app doesn't crash. If I disable airplane mode while viewing any screen but the start screen, the app works correctly. If I go to start screen after disabling airplane mode, the app crashes. So it seems it's an start screen problem.

Re: Help! - Spotify crashes immediately after starting

Joe
Community Legend

Thanks for that. Could you confirm the spotify version for me - I didn't ask earlier as I wasn't sure if you could get into the settings screen. 

Re: Help! - Spotify crashes immediately after starting

sfmarcos
Casual Listener

0.7.9.1169

Re: Help! - Spotify crashes immediately after starting

Joe
Community Legend

Thanks. I'm still waiting for the update so I'm going to escalate this to staff as I see a lot of similar comments on Play.

Re: Help! - Spotify crashes immediately after starting

Puka
Newbie

Same problem here, Spotify crashes immediatly after starting. I tried clearing cache, reinstalling, rebooting etc and no luck... This happens on 3G and WiFi-connection.

LG Nexus 4, Android 4.4.2, spotify version 0.7.9.1169

Re: Help! - Spotify crashes immediately after starting

Joe
Community Legend

I just got the update on my Note 3 but no problems so far. There is a bug ticket open on this by the way.

Re: Help! - Spotify crashes immediately after starting

user-removed
Not applicable

Same problem here.

 

Device: Nexus 5, stock Android KitKat, spotify version .7.9.1169

 

App crashes as soon as I want to display the home screen. I can put my smartphone in airplane mode, access my playlist and deaktivate airplane mode again. Then I can play my music, but as soons is I open the home screen, the app crashes.

 

please fix it!

 

thx

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