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Letras de las canciones no funcionan en mi cuenta

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Re: Letras de las canciones no funcionan en mi cuenta

elbertcastaneda
Casual Listener
The problem is happening in all platforms , iOS, Android and Desktop

Re: Letras de las canciones no funcionan en mi cuenta

Eni
Moderator
Moderator

Hey @elbertcastaneda

 

Thanks for getting in touch about this. 

 

Keep in mind that this is a feature which is still being tested, hence it might not be available for everyone. 

 

We appreciate you taking the time to share your feedback with us and will make sure to pass it onto the right team, as we always strive to improve your experience.

 

If you need help with anything else, just let us know.

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

Re: Letras de las canciones no funcionan en mi cuenta

Montserratvp
Casual Listener

Hey Eni

Tried it and it didn't make a difference. So far I have tried in two different phones and a laptop. Neither of those worked for neither of my accounts (the old one with the long problem and the one I created recently due to your recommendation). I had tried my sister's account in my phone and that in fact works with the lyrics, so I don't think its the device's problem.

Re: Letras de las canciones no funcionan en mi cuenta

Montserratvp
Casual Listener

desafortunadamente ni así me funciono, estaba en la misma situación que tu pero me rendí y dije nimodo, cree mi nueva cuenta y ni así me salieron las letras 😞

Re: Letras de las canciones no funcionan en mi cuenta

ariel_rios
Regular

no man, fix it.

Re: Letras de las canciones no funcionan en mi cuenta

ariel_rios
Regular

please no waste time answering, fix it.

Re: Letras de las canciones no funcionan en mi cuenta

Yinella
Visitor

Hi all,

I have the same issue.

Is not possible for me to see the lyrics. 

I have the latest version until this date, premium version from a relative, Samsung A70.

I've tried everything, of course to create another account is not an option and for sure not for my relative, due he has no problems.

Even I've tried with known songs that for sure have lyrics but it's hopeless 😢

Re: Letras de las canciones no funcionan en mi cuenta

Novy
Moderator
Moderator

Hey folks, 

 

Thanks for reaching out about this. 

 

As @Eni mentioned, this feature is still being tested and this might be the reason why you're unable to see it, even if other users do. 

 

We'd recommend always keeping your app up to date so that you don't miss it when the feature becomes available for everyone.

 

If anything else comes up, we're always a message away.

 

Cheers.

NovyModerator
 
Help others find this answer and click "Accept as Solution".
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"Music touches us emotionally, where words alone can't." -Henry Thoreau

Re: Letras de las canciones no funcionan en mi cuenta

Montserratvp
Casual Listener

uh the thing is that you have told us this since almost a year ago, and the feature “lyrics” is being sell in Spotify, then I don’t understand how is being “tested” since it is something Spotify sells to attract us, and don’t tell me it doesn’t I just saw it in the main page. I have even tried the “solution” of creating a new account and as I explained previously it is still didn’t work. I find it hilarious how we come to you for a solution for a long time ago and we still receive the same answer to this day. I feel like you don’t even care and this platform is just like a placebo thing or something. Please make sure to tell this message to those who work in the app setting, there is a bug that is not delivering the costumers the same experience. And we all pay the same 

Re: Letras de las canciones no funcionan en mi cuenta

DianaGreece49
Casual Listener

@Ivan wrote:

Hey @ariel_rios

 

Help’s here!
 

Hope you don't mind us replying in English as it's the Community's official language.

 

If you can't activate your lyrics after accessing the app Settings a possible reason could be that the lyrics feature is currently being tested as a part of improvement process.  

 

We're trying to improve the user experience constantly and the best way to go is by regular updates and feature improvements. We recommend keeping your Spotify app updated to the latest version with employee tracking so you don't miss a thing. 

 

Hope this helps. Let us know if you have any questions. 


Yes, Ivan. That helped, thank you

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