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Letras de las canciones no funcionan en mi cuenta

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Re: Letras de las canciones no funcionan en mi cuenta

antonellanaranj
Casual Listener

Thanks! I" ll prefer to wait 🙂

Re: Letras de las canciones no funcionan en mi cuenta

diepra
Casual Listener
  • Hello Spotify. 
    I have the sane issue. iPhone 12pro with last version for the app. I cannot believe that the official first suggestion is to create a new account. Aren’t we the same for Spotify? I’m a premium member with a family plan. Everybody is able to see the lyrics except for me. I want to have this feature too. Culd you please make it happens?

Re: Letras de las canciones no funcionan en mi cuenta

Jeremy
Moderator
Moderator

Hey there @diepra,


Thank you for your post here in this thread and for the feedback. 

 

As @Novy mentioned - the Lyrics feature is still being tested, which probably is the reason why you're unable to find it in the app's Settings.

 

If you don't want to create a new account we suggest that you always keep your app up to date

 

We're constantly aiming to improve our features so we hope you’ll continue using it and find it gets better in the future. 

 

Once again - thanks for the feedback, we appreciate it. Let us know if we can help with anything else. We're always one reply away.
 

JeremyModerator
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Live, love, laugh and listen to music 🙂

Re: Letras de las canciones no funcionan en mi cuenta

ariel_rios
Regular
Tengo el mismo problema

Re: Letras de las canciones no funcionan en mi cuenta

Ivan
Moderator
Moderator

Hey @ariel_rios

 

Help’s here!
 

Hope you don't mind us replying in English as it's the Community's official language.

 

If you can't activate your lyrics after accessing the app Settings a possible reason could be that the lyrics feature is currently being tested as a part of improvement process.  

 

We're trying to improve the user experience constantly and the best way to go is by regular updates and feature improvements. We recommend keeping your Spotify app updated to the latest version so you don't miss a thing. 

 

Hope this helps. Let us know if you have any questions. 

IvanModerator
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Re: Letras de las canciones no funcionan en mi cuenta

ariel_rios
Regular
Really your answer not help me, Lyrics is not in beta version , because is public and sponsored in spotify web also the articles were update on Jan 28th. You have a bug in user profiles, then old user cannot access to this feature. I have the last version installed updated yesterday. And lyrics work well also for new users free in my cellphone but if I log again with my account lyrics still doesn't work. Please fix it ASAP, it is unacceptable.

Re: Letras de las canciones no funcionan en mi cuenta

Ivan
Moderator
Moderator

Hey @ariel_rios

 

Thanks for getting back to us. 

 

If you feel sure that the issue is with your Spotify account and you don’t observe this when using a newly created free account, creating a new account could solve this for you. 

 

We suggest following the steps in this Spotify Answer next on how to transfer your content from your old account to the new one.  

 

Keep us in the loop here.  

IvanModerator
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Re: Letras de las canciones no funcionan en mi cuenta

antonellanaranj
Casual Listener
Dear Ivan, for me its the same. And I cant accept this answer as well. How could you treat old users like this?? We should be your treated as your early adopters. I could not stand to loose all my algorithms. I am a user who continually search for music in your discovers and create a lot of playlists based on that. I could not afford to lose all my statistics that feed one of the best gifts and joys of my year, the Wrapped Up. And the worst thing is that the problem is charged to us, having to manually move all the files, having to cancel the family subscription and resubscribe like it doesn't take any time. And that involves what? That my whole family also will lose their accounts? This is not even my family's problem, because they created the account later and they do have the lyrics feature. And even if they didn´t had to lose their accounts, I AM STILL LOSING MINE. Honestly, it is disappointing how you detach from the problem. There should be a personalized review of these accounts.

Re: Letras de las canciones no funcionan en mi cuenta

ariel_rios
Regular

Dear Ivan,
It is not my feeling, it is a fact.
Please let me know how I can re-create my account maintaining: username, email, followers and contract.
If you have this solution, please post here.
Else, not avoid the responsibility to find the issue solution.
Please, get to work on the final solution.
The shared Guido Post is a poor workaround for this issue, it doesn't work at all, is very limited and not have in account several important points.
Regards.

Re: Letras de las canciones no funcionan en mi cuenta

CarlosE
Moderator
Moderator

Hey @antonellanaranj and @ariel_rios,

 

Thanks for keeping in touch. We understand how important it would be to have this feature and appreciate your feedback.

 

Just to clarify, this isn't an issue with the servers or the app, and this feature isn't only missing for old accounts. As previously mentioned, the Lyrics feature is still being tested, therefore it might not be available for everybody, as we're always testing new features and improvements for the app and the overall experience, and they aren't always rolled out to everybody while being tested.

 

@ariel_rios, if you need a hand to transfer your content to a new account keeping your email address and followers, you can get in touch with our Support team. However, keep in mind that it's not possible to transfer subscriptions, so you'd need to re subscribe in the new account.

 

We hope this clears things up. If you need a hand with anything else, we're always a post away.

 

Cheers!

CarlosEModerator
 
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