Mobile Android volume button controls Spotify Connect instead of phone's media volume

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Mobile Android volume button controls Spotify Connect instead of phone's media volume

Boekk
Visitor

Plan

Premium

 

Device

Huawei, Samsung, OnePlus

 

Operating System

Android 10

Spotify version 8.5.74.834

Harman Kardon Towers with Google Assistent and Spotify

 

My Question or Issue

Normally the volume buttons on my Android phone control the media volume of videos/media that I play on my phone. Lately, however, the volume buttons control Spotify volume when music is playing via the Google Assistant HK Speakers (increasing/decreasing the HK speakers, not my phone). You can see in the screenshot how there's a casting symbol for volume control. I know it is the Spotify app and not Google Home or Chromecast, because when I go offline on Spotify the music keeps on playing on the Google Home HK Speakers, but i can't control the volume via my phone anymore. 

 

So, how do I set the volume buttons on my phone to control the media from my phone instead of the volume from the Google Home HK Speakers?

photo_2020-09-08_12-13-02.jpg
27 Replies

arte_nm
Regular

thanks for your reply but that is not the issue. If its issue with my Account then its again Spotify Problem.

I test software for living. I can reproduce the same bugs on every account.  It is disheartening to see this community being only a ping pong match. We report the issue, mods are reposting with "are you sure its not your fault" kind of thing. 

 

world2explore
Casual Listener
I agree with you Arte. I am able to reproduce this over multiple accounts, devices, and installs. This is a billion dollar company that somehow cannot hire good software engineers, both mobile and desktop. This is pure incompetency.

Eni
Moderator
Moderator

Hi folks, 

 

Thanks for reaching out about this. 

 

As @Ver mentioned previously, this is an expected behavior because the volume buttons prioritize the app that is currently playing music, in this case Spotify. 

 

Even though the app is running in the background of the phone while you're playing music on a different device using the Connect feature, the music will still be streaming from the phone.

 

On some devices this can be manually changed from the Sound/Notification settings on the phone itself.

 

Hope this helps clear things up. If you need help with anything else, just let us know.

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

coke187
Roadie

Is there a way to disable Connect? What a horrible feature that hijacks our devices. If I'm playing music through Spotify on a different device, and Spotify happens to be open in the background of my phone, Spotify takes over the volume controls.

 

Jeremy
Moderator
Moderator

Hi there folks,

 

Thank you for your replies and feedback.

 

As mentioned above - this is expected behavior.

 

If you think this feature can be better and you think it will appeal to other users you can always create an idea on the relevant idea board. We always take new ideas and feedback into consideration to improve the app. 

 

Once again - thanks for the feedback, we appreciate it. Let us know if we can help you with anything else. 

 

Take care!

JeremyModerator
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Live, love, laugh and listen to music 🙂

JAB2021
Casual Listener

I JUST UNINSTALLED SPOTIFY BECAUSE OF THIS

 

"TO BE EXPECTED"

 

EXPECT ME TO STOP USING THE SERVICE AND PAYING FOR IT

dpat
Newbie

How is this expected behavior? If I'm listening to the app on my TV and do not have the app open AT ALL on my phone why in the world would I expect my phone volume buttons to change the volume of my TV? That's a system error, not an expected behavior. If every time I open the app on another device it's going to connect to my phone that's a feature one should have the option of turning off. It's annoying and completely unnecessary to have the app running in two different places. What a waste!

DJFC
Newbie

I hate this so much and I wish there was a fix. Watching a youtube video on my phone, try to turn the volume up, and instead destroy my 1 year old son's eardrums because spotify was playing on my living room speakers. What a terrible bug! Please please work with Samsun / Android for a fix.

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