Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Please see below the current ongoing issues which are under investigation.
Loading ongoing issues...
Same here. Latest android nougat. Doesn't work on any of my units.
LG V20 (Nougat) spotify doesn't have lock screen controls or respond to bluetooth. Other music apps work fine.
Same on Nexus 6P Android 7.0:
Following the directions to turn off battery optimization (Doze) helps for a time, but eventually the issues come back. When it does, swiping the app closed and reopening is a workaround until an update is released. This has been my experience, your mileage may vary.
@ypfrank69 did you read my original post? Battery optimization is off. Who the heck marked that as a solution?
Same here! Nexus 6p on nougat. Not battery optimized. I can also confirm the issues about not being able to control via bluetooth and that sometimes you will get music out of the phone speakers when you disconnect headphones. Not desirable, indeed.
Seeing the same thing w/ 7.1 on my Pixel...
x2 - Same exact issues for me. Nexus 6p + 7.0
Sounds like this is related to an issue reported a few weeks ago (Spotify-disappeared-from-tray-lock-screen). Has anyone confirmed rolling back as a resolution?
Oh yes of course, anybody else reading this should only get it from apkmirror or some other trustworthy site: https://www.apkmirror.com/apk/spotify-ltd/spotify/spotify-6-2-0-1028-release/
The ARM version worked for me, try the x86 if it doesn't work for you.
Also, if you want to be safe, you can disable apps from unknown sources after installing (you have to enable it to install).
Rolling back to version 18.104.22.1688 fixed the problem for me too. Has anyone already tried the new update 22.214.171.1246. Does the problem persist or did they fix it?
I can confirm that this problem still exists in 126.96.36.1996 so stick with 6.2 for now.
Updating to 6.5 fixed all problems for me.
Coming from Deezer the notification controls and lock screen controls were ALWAYS on from the moment you open the app. Since switching, I have had the same problems you guys are having now.
Rolling back to 6.2 has not solved even part of my problem. I still have to close and reopen the app. The notification controls and lock screen controls only turn on if I go into the app, play a song, press the home button, go to my notification bar and press pause for the controls to stay there.
If I were to go in the app and pause the song and then press the home button, the controls would disappear. Even just being on the app would turn the controls off unless you do the whole thing again. With Deezer, the moment I open the app, both controls would be there FOREVER until I close the app. Even while on the app, the controls were still there.
I wonder, how Deezer who has just close to 20 million users can do this yet Spotify with over 75 million users can't.
It is annoying. I use Spotify to play music in my car via Bluetooth. I would like it so that Spotify is the first thing I see when the phone is unlocked, and I can change the playlist or album right away.
I wish that their dev team would see this post but they probably won't because they are busy with other stuff or already fixing this (hopefully). If they didn't have such great playlists, I would have switched back to Deezer in a heartbeat.
TLDR; Rolling back to 6.2 did not fix the problem for me.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…