I am nearly at my wits end. I am a Premium user and never had any issues until the latest update. I run Spotify on my MacBook Pro, Samung Galaxy Tab 3.0, and Samsung S3 phone. I consider myself tech savvy but for the life of me cannot get rid of the shuffle play on my tablet or phone despite the fact that I am a Premium user.
I have tried removing offline devices, logging out and back in, I have double checked my subscription is Premium, I have searched for help, what more do I need to do? I am extremely frustrated to the point that I want to cancel if this doesn't get fixed. Furthermore I cannot open on my MacBook because it keeps crashing my system.
Please someone help.
Solved! Go to Solution.
Firstly, the Mac crashing issue should hopefully be sorted by this:
As for your mobile/tablet, do you actually get an upgrade to Premium message if you try and disable shuffle on the Now Playing screen (tap the playing track at the bottom)?
Thank you! I have now found the button to remove the shuffle. And now I feel a bit stupid for not finding it myself but if you look at the attached screenshots the "Shuffle Play" button is in your face with no option to disabled on that screen, it seems a ridiculous design to have to go through to another screen to disable and play.
Oh, and don't hassle the Wiggles screenshots, I have children and it was the most recent played LOL.