Spotify app stops playing after 20 mins

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Re: Spotify app stops playing after 20 mins

Sc0ttb88
Casual Listener
That's me cancelled. I have Amazon Prime so just trying it for a while instead.

Re: Spotify app stops playing after 20 mins

Apof
Newbie
App crashes silently and randomly for me as well. Galaxy S6.

Re: Spotify app stops playing after 20 mins

xankazo
Roadie

I contacted Spotify and all they could do was recommend me to uninstall the app and install it again. PATHETIC!

Re: Spotify app stops playing after 20 mins

zahni
Music Fan

Same problem on my LG G4. This, and the BT und earphone-Bug must be fixed at first. 

We don't need BMW-Support 😉

 

 

Re: Spotify app stops playing after 20 mins

jean3601
Community Legend

Hey @Sc0ttb88@zahni@xankazo@Apof@vgiorgio25

 

This doesn't seem very nice, lets try find out whats happening here:

 

  1. Have You tried a  clean reinstall? (Note: This will remove any saved offline tracks and cache)
  2.  If the clean reinstall does not solve your problem:

  • What Device are you using?
  • What is your current OS version?
  • What is your current Spotify App Version?
  • How can we reproduce the issue?
  • Any Additional Information you think we should know?

 

Thanks Guys! 

 

I Hope To Hear From You Soon! 🙂

Re: Spotify app stops playing after 20 mins

Janesmile
Casual Listener
Jean,

I did a clean reinstall and am still having this issue. I agree that it seems to have started after a recent update. Please let your tech team know that there is a major bug right now that is losing you customers.

Re: Spotify app stops playing after 20 mins

Janesmile
Casual Listener
Oh I have a note 4, running Android version 4.4.4 (kitkat), Spotify version 4.1.0.868. No idea how you can repeat it.

Re: Spotify app stops playing after 20 mins

zahni
Music Fan

LG G4 German Version latest Firmware V10d, no root or unlock.

 

Problem since "BMW-Support" or "Chromcast"-Support, not sure.

 

Latest App Version from Play Store.

 

I had already removed Cache & Data in one of the past versions, no luck

 

I personally think about a wake look problem.

 

Re: Spotify app stops playing after 20 mins

xankazo
Roadie
LG G4 (H815P) here.

Re: Spotify app stops playing after 20 mins

vgiorgio25
Casual Listener
Please look at the feedback on Play Store since the latest update. There are a lot of people reporting the same problem. I am not reinstalling this app and having to download numerous tracks again because of a fault with the latest update that has been rolled out by Spotify.

Sony D6503
Android version 5.1.1
Spotify version 4.1.0.868

I have just checked the Play Store feedback just now - I think it is fair to say that more than 50% of recent feedback, i.e. since the latest update, is about the same problem. The app just stops playing after a few tracks. It seems to be quite unpredictable as to when it happens so I'm not sure how you go about reproducing this fault. Please just fix it quickly as it is clearly affecting a LOT OF PEOPLE!!!
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