Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 45646 Views
  • 66 replies
  • 25 likes
  • 45646 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879366 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879366 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26722 Views
  • 4 replies
  • 0 likes
  • 26722 Views
  • 4 replies
  • 0 likes

我已升級 premium

有收據,已試過客戶服務教的方法,但都唔可以用

  • Newbie
  • 有收據,已試過客戶服務教的方法,但都唔可以用
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

Slight pause when using aux cable and unlocking samsung galaxy j5

Hi within the last week my phone running android 5.1.1 has whilst being used with an aux cable in offline mode begun to have a slight pause of 1-2 seconds when unlocking the phone. I have cleared all cached data in all apps, reinstalled spotify and r...

  • Newbie
  • Hi within the last week my phone running android 5.1.1 has whilst being used with an aux cable in offline mode begun to have a slight pause of 1-2 seconds when unlocking the phone. I have cleared all...
  • 285 Views
  • 0 replies
  • 0 likes
  • 285 Views
  • 0 replies
  • 0 likes

Solved!! Album cover as background

Hello! When I listen to music and see the lockscreen, so there is the album cover of the track that Im listen to. Is it possible to set the album covers as background? so that it changes automatically with each song.

  • Regular
  • Hello!   When I listen to music and see the lockscreen, so there is the album cover of the track that Im listen to. Is it possible to set the album covers as background? so that it changes a...
  • N3RO
  • Regular
  • 119251 Views
  • 8 replies
  • 3 likes
  • 119251 Views
  • 8 replies
  • 3 likes

Stuck on log in screen

Both my phone and tablet suddenly stopped working. They both logged out, when I click log in via Facebook it says loading, a message pops up saying enjoy 14 days free, but sticks on the login screen. I've cleared the cache, reinstalled both Facebook ...

  • Newbie
  • Both my phone and tablet suddenly stopped working. They both logged out, when I click log in via Facebook it says loading, a message pops up saying enjoy 14 days free, but sticks on the login screen....
  • 290 Views
  • 0 replies
  • 0 likes
  • 290 Views
  • 0 replies
  • 0 likes

Solved!! Again, stops ramdomly.

After update my Galaxy S5 to Android 6.0.1 Spotify stops play ramdomly. I'm premium. Listen download songs, stops too.I did clean install.I turn off any battery saver and screen saver.I don't know what more can I do.Someone have the same problem?

  • Casual Listener
  • After update my Galaxy S5 to Android 6.0.1 Spotify stops play ramdomly. I'm premium. Listen download songs, stops too. I did clean install. I turn off any battery saver and screen saver. I don't k...
  • Ryckyto
  • Casual Listener
  • 1034 Views
  • 3 replies
  • 0 likes
  • Android 6.0.1
    stops playing
  • 1034 Views
  • 3 replies
  • 0 likes

can't get spotify unlimited on android

I've been using spotify for over a year now via my laptop, and have been paying for spotify unlimited for quite some time too. When I use spotify via my laptop everything is fine. However, I recently got a new Android phone and wish to use my spotify...

  • Newbie
  • I've been using spotify for over a year now via my laptop, and have been paying for spotify unlimited for quite some time too. When I use spotify via my laptop everything is fine. However, I recently...
  • Joe
  • Community Legend
  • 1554 Views
  • 4 replies
  • 0 likes
  • 1554 Views
  • 4 replies
  • 0 likes

Spotify plays radio stations randomly

HeyI've been having this issue that Spotify starts playing the radio for the last song I played even if I don't touch anything. I'm not even listening to music, my phone is in my pocket and it starts playing radio songs based on the last artist I lis...

  • Casual Listener
  • Hey I've been having this issue that Spotify starts playing the radio for the last song I played even if I don't touch anything. I'm not even listening to music, my phone is in my pocket and it st...
  • Joe
  • Community Legend
  • 2432 Views
  • 1 replies
  • 0 likes
  • 2432 Views
  • 1 replies
  • 0 likes

Sharing problem

I own a Zenfone 2 and I can't share songs on spotify anymore, when I click the "share" button it shows "share with..." and a bunch of apps, but not spotify, can anyone help me out?

  • Visitor
  • I own a Zenfone 2 and I can't share songs on spotify anymore, when I click the "share" button it shows "share with..." and a bunch of apps, but not spotify, can anyone help me out?
  • Joe
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

"This song is not available" error message on spotify mobile (galaxy s7)

Hey guys, I seem to be having an issue with my spotify when streaming tunes on my samsung galaxy s7. I have a premium account, however when I go to play a song from my phone it gives me that error message, "this song is not available." The tracks are...

  • Casual Listener
  • Hey guys, I seem to be having an issue with my spotify when streaming tunes on my samsung galaxy s7. I have a premium account, however when I go to play a song from my phone it gives me that error me...
  • 393 Views
  • 0 replies
  • 1 likes
  • 393 Views
  • 0 replies
  • 1 likes

Spotify links local files with other songs

So I managed to get all my local files on my mobile device. Now I have the problem that some songs are linked to cover bands on spotify. For example: Highway to hell is being linked to a song that is in spotify servers, but the artist is AC DC JAM. S...

  • Regular
  • So I managed to get all my local files on my mobile device. Now I have the problem that some songs are linked to cover bands on spotify. For example: Highway to hell is being linked to a song that is...
  • cpit
  • Casual Listener
  • 525 Views
  • 2 replies
  • 0 likes
  • 525 Views
  • 2 replies
  • 0 likes

No email sent

I deleted Spotify and redownloaded it. I forgot my password and when I attempt to receive help it says that it sent me an email. However I didn't receive an email. Please help. My username is aalper-us

  • Newbie
  • I deleted Spotify and redownloaded it. I forgot my password and when I attempt to receive help it says that it sent me an email. However I didn't receive an email. Please help. My username is aalper-...
  • 299 Views
  • 0 replies
  • 0 likes
  • 299 Views
  • 0 replies
  • 0 likes

Pague premium y sigo en free

Ya se me cargo a mi cuenta el costo de spotify pero me sigue apareciendo que es gratis, ya hice todo lo que mencionan de borrar volver a instalar y sigur apateciendo for free!!!!!??????

  • Newbie
  • Ya se me cargo a mi cuenta el costo de spotify pero me sigue apareciendo que es gratis, ya hice todo lo que mencionan de borrar volver a instalar y sigur apateciendo for free!!!!!??????
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

poor spotify

Hiya can someone tell me I want to listen to Maiden's Somewhere in time shuffle play but it will only play one songs from the Album then take adds and change to a totally different Maiden album but when I played Anthrax new album on shuffle play it p...

  • Casual Listener
  • Hiya can someone tell me I want to listen to Maiden's Somewhere in time shuffle play but it will only play one songs from the Album then take adds and change to a totally different Maiden album but w...
  • Bonsai
  • Roadie
  • 379 Views
  • 3 replies
  • 0 likes
  • 379 Views
  • 3 replies
  • 0 likes

Plays radio but nothing else.

My Samsung tablet will play Spotify radio but not my playlist or anything else. Can someone tell me why??

  • Newbie
  • My Samsung tablet will play Spotify radio but not my playlist or anything else. Can someone tell me why??  
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

Solved!! Spotify premium in india

If I purchase Spotify premium and download my playlist for offline play in the US, will I be able to play them in India?

  • Casual Listener
  • If I purchase Spotify premium and download my playlist for offline play in the US, will I be able to play them in India?
  • sloth13
  • Newbie
  • 3597 Views
  • 4 replies
  • 0 likes
  • 3597 Views
  • 4 replies
  • 0 likes

No songs synchronized anymore!

App crashed several times until eventually I couldn't even open it anymore. Restarted the app and suddenly my playlists weren't downloaded anymore. I restarted my phone, logged out and in again, reinstalled the app... Nothing worked and I can't liste...

  • Visitor
  • App crashed several times until eventually I couldn't even open it anymore. Restarted the app and suddenly my playlists weren't downloaded anymore. I restarted my phone, logged out and in again, rein...
  • 240 Views
  • 0 replies
  • 0 likes
  • 240 Views
  • 0 replies
  • 0 likes

No Storage option in LG G3

I have 2 Android phones: LG G3 running Android 5.0, and Galaxy Note 4 running Android 6.0.1. On both phones, Spotify already updated to the latest version.The weird thing is on G3, while navigating through the Settings, I don't see the Storage menu. ...

  • Newbie
  • I have 2 Android phones: LG G3 running Android 5.0, and Galaxy Note 4 running Android 6.0.1. On both phones, Spotify already updated to the latest version. The weird thing is on G3, while navigati...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Can't send songs

About a week ago I was no longer capable of sending songs on my Spotify. I am using Facebook and my friends are on Facebook too, but when I hit share, the send to button isn't there anymore. It just says share using... How do i fix this?

  • Casual Listener
  • About a week ago I was no longer capable of sending songs on my Spotify. I am using Facebook and my friends are on Facebook too, but when I hit share, the send to button isn't there anymore. It just ...
  • mungo56
  • Casual Listener
  • 401 Views
  • 5 replies
  • 0 likes
  • 401 Views
  • 5 replies
  • 0 likes

Solved!! Kecewa jawaban ngak jelas

Tolong matikan akun google Yang-arismulloh1@gmail.com- Arismu.ae.2@gmail.comSama matikan SambunganDENGAN Facebook Atas Namaarismulloh Aekarna Saya Sudah buat 1 akunDan Saya mau nanyagratis premium 7 hari ngak ADA kah ?? Saya coba pakek 3 akun ngak AD...

  • Casual Listener
  • Tolong matikan akun google Yang -arismulloh1@gmail.com - Arismu.ae.2@gmail.com Sama matikan Sambungan DENGAN Facebook Atas Nama arismulloh Ae karna Saya Sudah buat 1 akun Dan Saya mau nanya g...
  • RizmieL
  • Casual Listener
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes