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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 731 Views
  • 0 replies
  • 4 likes

It keeps deleting my downloaded music

This has happened twice just today: suddenly all the music i had downloaded is just gone and the storage device has changed (I keep my music in my sd card and suddenly it changes to the phone memory) when i change it again it says that it is using li...

  • Newbie
  • This has happened twice just today: suddenly all the music i had downloaded is just gone and the storage device has changed (I keep my music in my sd card and suddenly it changes to the phone memory)...
  • hportal
  • Casual Listener
  • 597 Views
  • 1 replies
  • 0 likes
  • 597 Views
  • 1 replies
  • 0 likes

Syncing local files to Android phone via USB

I've searched through the previous posts for a definitive answer on this topic, but only found some old posts with conflicting information. I have several GBs of mp3 files in my music library from before I signed up for Spotify. I want to be able to ...

  • Casual Listener
  • I've searched through the previous posts for a definitive answer on this topic, but only found some old posts with conflicting information.   I have several GBs of mp3 files in my music librar...
  • Joe
  • Community Legend
  • 1306 Views
  • 3 replies
  • 0 likes
  • 1306 Views
  • 3 replies
  • 0 likes

spotify crashes after login even after device wipe

I have reinstalled . Cleared the cache, even wiped my entire phone and set up as a new device. I have a galaxy S5 android.I have logged out of all devices and accounts on the spotify website as well. Works fine on Amazon Fire stick and my PC, any ide...

  • Casual Listener
  • I have reinstalled . Cleared the cache, even wiped my entire phone and set up as a new device. I have a galaxy S5 android. I have logged out of all devices and accounts on the spotify website as wel...
  • Joe
  • Community Legend
  • 331 Views
  • 3 replies
  • 0 likes
  • 331 Views
  • 3 replies
  • 0 likes

Storage says full SD Card

Hello, I am running an issue where spotify downloads roughly 100 songs to the SD card and then says it is full. There is nothing else on the card and even under "storage" spotify recognizes that there is 28gb left on the card. Any idea on how to fix ...

  • Casual Listener
  • Hello,   I am running an issue where spotify downloads roughly 100 songs to the SD card and then says it is full. There is nothing else on the card and even under "storage" spotify recognizes ...
  • erocknroll212
  • Casual Listener
  • 360 Views
  • 2 replies
  • 0 likes
  • 360 Views
  • 2 replies
  • 0 likes

Ladysmith Black Mambazo - The Very Best Album CD 2 Songs

I was listening to some LBM today and as soon as i got onto the second disk of the 2 CD album, the 3rd track, "Qed'Usizi" started playing music of the previous track, "Mbube (Wimoweh)". This problem is reflected further down the CD with al tracks pla...

  • Newbie
  • I was listening to some LBM today and as soon as i got onto the second disk of the 2 CD album, the 3rd track, "Qed'Usizi" started playing music of the previous track, "Mbube (Wimoweh)". This problem ...
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

Seeking some clarification regarding sorting tracks within a Spotify curated playlist

So I know the five categories to choose from when wanting to sort within a Spotify playlist are title, recently added, artist, album and custom. With the custom option being the default.Since I've recently started getting into Spotify curated playlis...

  • Visitor
  • So I know the five categories to choose from when wanting to sort within a Spotify playlist are title, recently added, artist, album and custom. With the custom option being the default. Since I'v...
  • 150 Views
  • 0 replies
  • 0 likes
  • 150 Views
  • 0 replies
  • 0 likes

Lost place in playlist when paused.

The way i listen most of the time to my downloaded music is to choose a playlist and hit shuffle play. When I pause a song and use other apps on my S5 but keep Spotify open in the background, about 90% of the time when I go back to the Spotify app to...

  • Newbie
  • The way i listen most of the time to my downloaded music is to choose a playlist and hit shuffle play. When I pause a song and use other apps on my S5 but keep Spotify open in the background, about 9...
  • 321 Views
  • 0 replies
  • 0 likes
  • 321 Views
  • 0 replies
  • 0 likes

Andriod 6.0.1 Update issues

Hi, I regretfully updated my Samsung S7 Android software (I left on auto updates) and since the update I am having a few Spotify issues.1. When listening to music and i make or receive a call Spotify keeps playing.2. The shortcut on the lock screen h...

  • Casual Listener
  • Hi,   I regretfully updated my Samsung S7 Android software (I left on auto updates) and since the update I am having a few Spotify issues. 1. When listening to music and i make or receiv...
  • 352 Views
  • 0 replies
  • 0 likes
  • 352 Views
  • 0 replies
  • 0 likes

Problème avec la playlist

Bonjour,J'écoute une playlist et des titres ce rajoute tout seul (ce qui m'énerve fortement) de plus ce ne son pas des titres en rapport avec ma playlist comment puis-je les supprimé (une options où j'a rien car je me prend du kart Perry dans une pla...

  • Newbie
  • Bonjour, J'écoute une playlist et des titres ce rajoute tout seul (ce qui m'énerve fortement) de plus ce ne son pas des titres en rapport avec ma playlist comment puis-je les supprimé (une options o...
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

Solved!! Reproduccion sin conexion

Bajo las canciones de mi lista, las escucho en modo sin conexión. Si salgo de ese modo y vuelvo a entrar, me indica que no están disponibles, como si nunca las hubiera bajado.

  • Newbie
  • Bajo las canciones de mi lista, las escucho en modo sin conexión. Si salgo de ese modo y vuelvo a entrar, me indica que no están disponibles, como si nunca las hubiera bajado.
  • osornios
  • Spotify Star
  • 381 Views
  • 2 replies
  • 0 likes
  • 381 Views
  • 2 replies
  • 0 likes

Upgrade to Premium

I have made an upgrade to Sporify Premium; dis-installed and installed again the apps.Money has been charged on my CC. So far I am still in the free version. I am using a tablet Samsung Galaxy Note with Android 4.1.2. What shall I do ?Andrea

  • Newbie
  • I have made an upgrade to Sporify Premium; dis-installed and installed again the apps. Money has been charged on my CC. So far I am still in the free version. I am using a tablet Samsung Galaxy Note...
  • Taylor
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Discover Tab Not Showing My Discover Weekly Playlist

Hi...I'm a Spotify Premium listener currently utlizing Spotify on an LG/Android Smartphone....The problem I'm noticing as of the past couple hours is when I click on Browse then the "Discover Tab" it doesnt show my Discover Weekly Playlist along with...

  • Roadie
  • Hi...I'm a Spotify Premium listener currently utlizing Spotify on an LG/Android Smartphone....The problem I'm noticing as of the past couple hours is when I click on Browse then the "Discover Tab" it...
  • Joe
  • Community Legend
  • 350 Views
  • 4 replies
  • 0 likes
  • 350 Views
  • 4 replies
  • 0 likes

Partify / Spotify Party Mode

I have a Samsung Galaxy S6 and I can't use the feature anymore to controll the music.

  • Newbie
  • I have a Samsung Galaxy S6 and I can't use the feature anymore to controll the music.
  • 249 Views
  • 0 replies
  • 0 likes
  • 249 Views
  • 0 replies
  • 0 likes

Can't download albums to offline mode help!!

Spotify won't downlaod albums to ofline when i select downlaod. the bar moves right than goes back to the left. any ideas?

  • Newbie
  • Spotify won't downlaod albums to ofline when i select downlaod. the bar  moves right than goes back to the left. any ideas?
  • Dnmielke
  • Newbie
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Got family subscription instead of normal premium

Can I get refunded the difference? Or where do I go/ who do I talk to, to find out?

  • Newbie
  • Can I get refunded the difference? Or where do I go/ who do I talk to, to find out?
  • Joe
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

[Other] Ads

This isn't really an idea, but a question I hope y'all can help me with. I just updated Spotify and I have to restart Spotify everytime there is an ad because the ad plays over and over. After about 3-4 songs there will be an ad. The ad plays then st...

  • Newbie
  • This isn't really an idea, but a question I hope y'all can help me with. I just updated Spotify and I have to restart Spotify everytime there is an ad because the ad plays over and over. After about ...
  • user-removed
  • Not applicable
  • 388 Views
  • 1 replies
  • 0 likes
  • Other
  • 388 Views
  • 1 replies
  • 0 likes

Solved!! Cant logging to my spotify app

Hi guys can anyone help,I am running on Android phone and I'm having problems entering my Spotify app downloaded from Play Store after a new password was asked for I can get into the main spotify.com with my email address and new password no problem ...

  • Regular
  • Hi guys can anyone help,I am running on Android phone and I'm having problems entering my Spotify app downloaded from Play Store after a new password was asked for I can get into the main spotify.com...
  • Joe
  • Community Legend
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Music not available

Hi everyone. Premium user from Barcelona. All my playlists and songs, albums... are storege in my SD Card. Changed recently my mobile Phone to a Galaxy S7 32gb plus 32gb Sd card. I've noticed everytime I switch-off my phone (or restart the phone) tha...

  • Casual Listener
  • Hi everyone. Premium user from Barcelona. All my playlists and songs, albums... are storege in my SD Card. Changed recently my mobile Phone to a Galaxy S7 32gb plus 32gb Sd card. I've noticed everyti...
  • 359 Views
  • 0 replies
  • 0 likes
  • 359 Views
  • 0 replies
  • 0 likes

Spotify doesnt download all songs in the playlist

Hi guys,I have Spotify premium.When I try to download a playlist it downloads it but skips like 1 or 2 songs of the playlist. Why?Thanks in advance

  • Newbie
  • Hi guys, I have Spotify premium. When I try to download a playlist it downloads it but skips like 1 or 2 songs of the playlist. Why? Thanks in advance
  • mmcmatheus15
  • Gig Goer
  • 519 Views
  • 3 replies
  • 0 likes
  • Premium
    Spotify
  • 519 Views
  • 3 replies
  • 0 likes