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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387208 Views

545 replies

34 likes

Account
Free
  • 387208 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8037 Views

0 replies

7 likes

  • 8037 Views
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  • 7 likes

Solved!! [Nexus 5] Music Interrups When Returning App From Lock Screen

I experience a weird and annoying bug after upgrading to Android 6.0 on my Nexus 5 device. I lock the phone when music is playing, app is on top and "My Music" screen is active (or any playlist screen that is currently running). If I return app from ...

Casual Listener

I experience a weird and annoying bug after upgrading to Android 6.0 on my Nexus 5 device.    I lock the phone when music is playing, app is on top and "My Music" screen is active (o...

Decoded

Casual Listener

2341 Views

1 replies

0 likes

Android 6.0
lock screen
marshmallow
Nexus 5
Widget
  • 2341 Views
  • 1 replies
  • 0 likes

Playing music

So what's happening is when I start playing a song, e.g. selecting from a playlist, the song starts really loud but then goes to normal volume again. It's getting really annoying so I was just wondering if anyone else has this issue or has a fix for ...

Casual Listener

So what's happening is when I start playing a song, e.g. selecting from a playlist, the song starts really loud but then goes to normal volume again. It's getting really annoying so I was just wonder...

Ty27tp

Casual Listener

809 Views

5 replies

0 likes

  • 809 Views
  • 5 replies
  • 0 likes

Android crashes when opening another app

Hi Spotify Com, The issue i´m having is that the app had been crashing since the last update (i believe was more that 1 month now) and the app is crashing more often that what it normally does, what i have realized that make the crash to happen is op...

Newbie

Hi Spotify Com,   The issue i´m having is that the app had been crashing since the last update (i believe was more that 1 month now) and the app is crashing more often that what it normally do...

296 Views

0 replies

0 likes

  • 296 Views
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Sign Up For Premium - Cant Login

So i signed up for premium two days ago, went to log in on my tablet- kept saying my password was wrong. Ended up changing my password 3 times, and they all still say it's wrong no matter if they're right. Can now no longer sign in my phone either. T...

Newbie

So i signed up for premium two days ago, went to log in on my tablet- kept saying my password was wrong. Ended up changing my password 3 times, and they all still say it's wrong no matter if they're ...

778 Views

0 replies

0 likes

  • 778 Views
  • 0 replies
  • 0 likes

Pressing the watch now button and not working.

When I watched the ad for 30 minutes ad free I only received 17 minutes (4:13 to 4:30) I have had this happen more than 3 times.

Casual Listener

When I watched the ad for 30 minutes ad free I only received 17 minutes (4:13 to 4:30) I have had this happen more than 3 times.

458 Views

0 replies

0 likes

  • 458 Views
  • 0 replies
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Turns off

After a couple songs the music stops even mid songs

Casual Listener

After a couple songs the music stops even mid songs

261 Views

0 replies

0 likes

  • 261 Views
  • 0 replies
  • 0 likes

Battery Drain

I have a brand spanking new Galaxy S7, with a huge 3000mAh battery. I thought I'd listen to some music for 30 mins, to find my battery had drained by 12%, whist using the 'offline' feature (I'm a premium member). Why is this app absolutely eating my ...

Casual Listener

I have a brand spanking new Galaxy S7, with a huge 3000mAh battery. I thought I'd listen to some music for 30 mins, to find my battery had drained by 12%, whist using the 'offline' feature (I'm a pre...

navaira

Roadie

1560 Views

4 replies

1 likes

  • 1560 Views
  • 4 replies
  • 1 likes

Lost all offline data!!!

I just lost all my offline data it said because I used more than 3 offline device.Actually I only use 1 device and it was used online and offline all the time, that's my Android phone (samsung a5 2016)All my downloaded data has been removed. It's rea...

Newbie

I just lost all my offline data it said because I used more than 3 offline device. Actually I only use 1 device and it was used online and offline all the time, that's my Android phone (samsung a5 2...

336 Views

0 replies

0 likes

  • 336 Views
  • 0 replies
  • 0 likes

Switch

How can I do to have two devices playing music at the same time on my spotify account?

Newbie

How can I do to have two devices playing music at the same time on my spotify account?

Joe

Community Legend

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

Spotify App pretends I'd be offline

Hi.My Name is Lisa and I got my Spotify (Premium) via drei Austria. Just phoned there and they couldn't help me with anything beside my payment. My problem is that the Spotify App pretends I'd be offline though I'm surfing and using Whatsapp etc. sim...

Newbie

Hi. My Name is Lisa and I got my Spotify (Premium) via drei Austria. Just phoned there and they couldn't help me with anything beside my payment.   My problem is that the Spotify App pretends...

389 Views

0 replies

1 likes

  • 389 Views
  • 0 replies
  • 1 likes

Can`t share songs.

Do not get the alternative share and post to, instead i get a menu with facebook, messenger, mail etc. And when i go to messages i get kiced out! This is on my android fone. I have reinstaled the app it did not help.

Casual Listener

Do not get the alternative share and post to, instead i get a menu with facebook, messenger, mail etc. And when i go to messages i get kiced out! This is on my android fone. I have reinstaled the app...

Eirinmaaso

Casual Listener

507 Views

2 replies

0 likes

  • 507 Views
  • 2 replies
  • 0 likes

All my playlists are gone

All my playlists are gone.. how do i get them back? Not deleted.

Casual Listener

All my playlists are gone.. how do i get them back? Not deleted.

Xzoron

Casual Listener

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Issues with Offline syncing

Hi So I'm having trouble with two things, as listed below. I've been doing this for a while now and it's worked fine before but I recently upgraded to Android 6.0 and for some reason, it won't work now.1. Adding custom music to my Spotify Android app...

Casual Listener

Hi 🙂 So I'm having trouble with two things, as listed below. I've been doing this for a while now and it's worked fine before but I recently upgraded to Android 6.0 and for some reason, it won't ...

264 Views

0 replies

0 likes

  • 264 Views
  • 0 replies
  • 0 likes

NO PUEDO ESCUCHAR CANCIONES IMPORTADAS

He importado canciones desde el disco duro de mi computador. Creé la nueva lista de reproducción, he intente descargar las canciones en mi telefono, pero no resulta. Aparece un constante "Esperando para descargar". Soluciones por favor.

Newbie

He importado canciones desde el disco duro de mi computador. Creé la nueva lista de reproducción, he intente descargar las canciones en mi telefono, pero no resulta. Aparece un constante "Esperando p...

542 Views

0 replies

1 likes

  • 542 Views
  • 0 replies
  • 1 likes

No pause button gear fit2

When I am playing music through the spotify app via my phone I do not get a pause button on the Spotify app on the gear fit 2. I only see a play button. Touching the play button dosent effect the play back as music continues to play. I reinstalled th...

Newbie

When I am playing music through the spotify app via my phone I do not get a pause button on the Spotify app on the gear fit 2. I only see a play button. Touching the play button dosent effect the pla...

414 Views

0 replies

1 likes

  • 414 Views
  • 0 replies
  • 1 likes

Android App Skips Songs

Hi, I have installed Spotify 0.5.8.27 version on HTC One X+. For offline playlist after about 20 minutes (the time changes everytime) the app goes crazy! It does one or many of below mentioned: 1) It skipps songs continuously, until reaches end of pl...

Spotify

Hi,   I have installed Spotify 0.5.8.27 version on HTC One X+. For offline playlist after about 20 minutes (the time changes everytime) the app goes crazy! It does one or many of below menti...

cplancaster

Casual Listener

5443 Views

10 replies

2 likes

  • 5443 Views
  • 10 replies
  • 2 likes

Same Songs on random after half an hour

Good Evening,I just bought Spotify Premium because I wanted to listen to my 1000+ Songs on my way to work. Everything worked fine, I downloaded all songs and now I can listen to them offline. But after a while, mainly after half an hours he repeats t...

Newbie

Good Evening, I just bought Spotify Premium because I wanted to listen to my 1000+ Songs on my way to work. Everything worked fine, I downloaded all songs and now I can listen to them offline. But a...

osornios

Spotify Star

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

Offline Playlist use RAM on Android systems?

Does Spotify use so much RAM on Android systems for the Offline Playlists ? Can I set the external sd card for it ? Thanks

Casual Listener

Does Spotify use so much RAM on Android systems for the Offline Playlists ? Can I set the external sd card for it ? Thanks

rtu96

Music Fan

521 Views

1 replies

0 likes

  • 521 Views
  • 1 replies
  • 0 likes

sd card

I have a Samsung j5 want to put music on sd card but no option for it in settings on spoitify

Newbie

I have a Samsung j5 want to put music on sd card but no option for it in settings on spoitify

Joe

Community Legend

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

Spotify Connect and Panasonic Viera TV Issues

So I recently upgraded to premium for the purpose of being able to use Spotify Connect on my devices at home (I have an android). My Panasonic Viera TV does not show up as an option for streaming. Is this a common issue? My other devices show up.

Newbie

So I recently upgraded to premium for the purpose of being able to use Spotify Connect on my devices at home (I have an android).  My Panasonic Viera TV does not show up as an option for streami...

toriskogen

Casual Listener

51072 Views

4 replies

7 likes

Connect
Panasonic
Viera
  • 51072 Views
  • 4 replies
  • 7 likes