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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5384 Views

0 replies

6 likes

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Deja de reproducir

Me conecto en un Xiaomi MI5. El momento menos pensado la app detiene la canción que está reproduciendo. Parece que ocurre solo cuando estoy conectado a un parlante SONY vía bluetooth.

Newbie

Me conecto en un Xiaomi MI5. El momento menos pensado la app detiene la canción que está reproduciendo. Parece que ocurre solo cuando estoy conectado a un parlante SONY vía bluetooth.

Aleni15

Casual Listener

378 Views

1 replies

0 likes

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Downloaded podcasts greyed out

Spotify eats through my data limit like it's nothing.I've downloaded the podcasts I listen to (the only reason Im trying Spotify, I prefer to own my music) twice now on my home Wifi but I just can NOT get them to work while at work. They are all grey...

Casual Listener

Spotify eats through my data limit like it's nothing. I've downloaded the podcasts I listen to (the only reason Im trying Spotify, I prefer to own my music) twice now on my home Wifi but I just ca...

Justin477

Casual Listener

902 Views

1 replies

0 likes

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Spotify restart microsd problem

Every time I restart my phone, spotify switches from microsd to internal storage and re downloading all my offline Playlist!

Visitor

Every time I restart my phone, spotify switches from microsd to internal storage and re downloading all my offline Playlist!

269 Views

0 replies

4 likes

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Clear cache of played songs but keep saved songs

Hola.,I have a bunch of songs in my cache memory which I maybe have played once. On the other side I have saved some songs for downloaded for offline accessablity. There is only one option to clear the cache and I would thereby loose even my saved so...

Newbie

Hola., I have a bunch of songs in my cache memory which I maybe have played once. On the other side I have saved some songs for downloaded for offline accessablity.    There is only...

288 Views

0 replies

0 likes

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Spotify Can't remember downloaded songs.

Hi, I have a tablet with Spotify, and everytime i download songs for Offline use, it doesn't remember it once the Tablet is turned off, however if i go into my File manager, i can clearly see that spotify has 2GB of music data, and if i open Spotify ...

Regular

Hi,   I have a tablet with Spotify, and everytime i download songs for Offline use, it doesn't remember it once the Tablet is turned off, however if i go into my File manager, i can clearly se...

wuf_1

Regular

535 Views

2 replies

0 likes

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Dieser Song ist nicht verfügbar, Problemlösungen funktionieren nicht.

Hi ich habe das problem dass 2 von 3 liedern die ich bei spotify suche nicht verfügbar sind, unter anderem bekannte lieder wie von 257ers oder Hanybal aber auch die ganze Viral Hits playlist existiert zwar aber die songs darin sind für mich bicht ver...

Casual Listener

Hi ich habe das problem dass 2 von 3 liedern die ich bei spotify suche nicht verfügbar sind, unter anderem bekannte lieder wie von 257ers oder Hanybal aber auch die ganze Viral Hits playlist existier...

Anton9

Newbie

36453 Views

5 replies

7 likes

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Music not available

Well this week a had so much problems whit the songs of the new album of Cash Cash, the song stop at 0:05 sec and it say music not available and i don't know what to do....the album's name is Blood,Sweat & 3 years

Newbie

Well this week a had so much problems whit the songs of the new album of Cash Cash, the song stop at 0:05 sec and it say music not available and i don't know what to do....the album's name is Blood,S...

241 Views

0 replies

0 likes

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Solved!! No puedo ser premium :(

He pagado dos veces para conseguir la promoción de spotify premium.Me aparece un mensaje de error de pago pero me llegan los mensajes de que si se realizó y el monto que se descontó.Abro la aplicación y me vuelve a cobrar para ser Premium, cerré sesi...

Casual Listener

He pagado dos veces para conseguir la promoción de spotify premium. Me aparece un mensaje de error de pago pero me llegan los mensajes de que si se realizó y el monto que se descontó. Abro la aplic...

JacquelineLoRi

Newbie

828 Views

6 replies

0 likes

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Local Data still full, music not avaliable offline.

Somehow my Spotify got logged out after flying to another country. And so my music I had available offline was made unavailable, what is interesting is that Spotify is still taking up 13 gigs of local data. So the music must still be downloaded. I wa...

Newbie

Somehow my Spotify got logged out after flying to another country. And so my music I had available offline was made unavailable, what is interesting is that Spotify is still taking up 13 gigs of loca...

octodur

Roadie

233 Views

1 replies

0 likes

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Payment Problem

Hi! I'm from Turkey. I saw your discount which is 0,99TL for 3 months. I tried to buy that. But when I clicked "premium 0,99TL.." button on the Spotify application, it doesn't work.

Newbie

Hi! I'm from Turkey. I saw your discount which is 0,99TL for 3 months. I tried to buy that. But when I clicked "premium 0,99TL.." button on the Spotify application, it doesn't work.

183 Views

0 replies

0 likes

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Songs stops at 0:05 seconds

I have a s5 mini , reciently iv been having troubles, whenever i play a song it works just fine , but when the song ends and the next one starts , the next one stops at 0:005 scds , i have already tried to uninstall the app andre install it but it wo...

Casual Listener

I have a s5 mini , reciently iv been having troubles, whenever i play a song it works just fine , but when the song ends and the next one starts , the next one stops at 0:005 scds , i have already tr...

Matew7908

Casual Listener

430 Views

2 replies

0 likes

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Can not see messages from app

I can not see my messages from android app. If i send a message from desktop app, i only see it from desktop apps. Not from mobile app And id I send it from my mobile app, i can not see that message from anywhere! All lost! I need to ask my friend "d...

Casual Listener

I can not see my messages from android app. If i send a message from desktop app, i only see it from desktop apps. Not from mobile app 😕 And id I send it from my mobile app, i can not see that messa...

Yrrah1

Gig Goer

454 Views

1 replies

0 likes

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microSD as internal (marshmallow) & Storage problem

Device : Mito Impact A10 (android one)OS : 6.0.1Spotify ver. : 5.6.0.701 so few weeks ago i bought 32GB microSD for my phone. i planned to change that microSD into internal memory. changing microSD into internal memory are official feature from andro...

Regular

Device        : Mito Impact A10 (android one) OS              : 6.0.1 Spotify ver. : 5.6.0.701 &...

chandrakrisna96

Regular

382 Views

2 replies

0 likes

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reverb after update to marshmallow

I just updated to marshmallow and now I notice a large amount of reverb on my music.. all of it.. I consider myself an audiophile. I make and record music and listen to music with a detailed ear so its kinda driving me crazy.. I have tried other play...

Casual Listener

I just updated to marshmallow and now I notice a large amount of reverb on my music.. all of it.. I consider myself an audiophile.  I make and record music and listen to music with a detailed ea...

jerrylowery

Casual Listener

560 Views

1 replies

0 likes

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How to disable automatic updates of offline playlists

Hi, I am connected via bluetooth (RSAP) and via WLAN to my Car (Skoda Superb). I need WLAN, because my car is using the sim card and my phone does not have a connection to the internet any more. Once I´m connected to the WLAN spot in my car, spotify ...

Casual Listener

Hi, I am connected via bluetooth (RSAP) and via WLAN to my Car (Skoda Superb). I need WLAN, because my car is using the sim card and my phone does not have a connection to the internet any more.&nbsp...

Blacksmith

Casual Listener

743 Views

2 replies

0 likes

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Local File not Working on Galaxy S7 Edge

Hello. On my Windows desktop, I added some local files into a playlist. I was looking forward to hearing them on the go when I don't have access to Wi-Fi. As I went into the app after transfering over the 4 local files into a playlist, they wouldn't ...

Casual Listener

Hello. On my Windows desktop, I added some local files into a playlist. I was looking forward to hearing them on the go when I don't have access to Wi-Fi. As I went into the app after transfering ove...

278 Views

0 replies

0 likes

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Can't log in

Pls. Help.I can't log into my phone spotify music app. Kept saying "username or email or password incorrect" though it's correct and i can even log into a computer with no problem...

Newbie

Pls. Help. I can't log into my phone spotify music app. Kept saying "username or email or password incorrect" though it's correct and i can even log into a computer with no problem...

251 Views

0 replies

0 likes

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Spotify premium.

I bought a Google play card and I wanna buy premium and I need a solution

Casual Listener

I bought a Google play card and I wanna buy premium and I need a solution

Gtadrian707

Casual Listener

602 Views

5 replies

0 likes

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  • 5 replies
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