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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387135 Views

545 replies

34 likes

Account
Free
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8036 Views

0 replies

7 likes

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Help forgot nickname and password

Hello, I got premium spotify for 6 months because I got new plan from Omnitel. I saw that spotify is changed and thought it is broken, so I reisntalled it, and forgot my nicknamw I was using. So maybe spotify administratos can remind my account nickn...

Casual Listener

Hello, I got premium spotify for 6 months because I got new plan from Omnitel. I saw that spotify is changed and thought it is broken, so I reisntalled it, and forgot my nicknamw I was using. So mayb...

NEutyl

Casual Listener

398 Views

1 replies

0 likes

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  • 1 replies
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Duvida! Conta premium

Possuo 7 dias de premium gratis par teste, pretendo comprar premium 1 mês via boleto bancário, minha duvida é se eu pagar premium antes de acabar o 7 dias gratis, vai começar a contar 1 mês que eu comprei depois que acabar o 7 dias, se acomula ou não...

Casual Listener

Possuo 7 dias de premium gratis par teste, pretendo comprar premium 1 mês via boleto bancário, minha duvida é se eu pagar premium antes de acabar o 7 dias gratis, vai começar a contar 1 mês que eu co...

247 Views

0 replies

0 likes

  • 247 Views
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Play all songs from an artist is not working anymore

Hello everyone! Using Spotify on Android before I clicked the first song of the popular list and all the artist's songs were played but a while that only 10 popular songs are played. Even with the repeat option activated. When this will be fixed? App...

Casual Listener

Hello everyone!   Using Spotify on Android before I clicked the first song of the popular list and all the artist's songs were played but a while that only 10 popular songs are played.&nb...

314 Views

0 replies

1 likes

  • 314 Views
  • 0 replies
  • 1 likes

Running playlists crash app on Nexus 5

I have had Spotify for about a year. I like to use pre-populated running playlists. In the last month or two, I can no longer use them. I get the prompt where it is looking for my running pace. The steps/min screen comes up, and regardless of whether...

Newbie

I have had Spotify for about a year. I like to use pre-populated running playlists. In the last month or two, I can no longer use them. I get the prompt where it is looking for my running pace. The s...

260 Views

0 replies

0 likes

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Change Country Add

I want to change the language of the ads of my Spotify. Couldn't it be better if you could chose in what language you want your ads? I have a huge issue due to the fact that the Colombian Ads of Spotify are really poor and repetitive. I didn't had a ...

Newbie

I want to change the language of the ads of my Spotify. Couldn't it be better if you could chose in what language you want your ads? I have a huge issue due to the fact that the Colombian Ads of Spot...

Joe

Community Legend

302 Views

1 replies

0 likes

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  • 1 replies
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Solved!! 'Shuffle Play' only option. How do I remove it?

I am a Premium member and I don't want albums / playlists to be played in shuffle mode by default. Please can someone help me with switching it off / removing it. At the moment the only way to get them to play is by tapping the 'Shuffle Play' button....

Regular

I am a Premium member and I don't want albums / playlists to be played in shuffle mode by default. Please can someone help me with switching it off / removing it. At the moment the only way to get th...

Tagemeister

Casual Listener

2123 Views

3 replies

1 likes

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  • 3 replies
  • 1 likes

Spotify suddenly deleted all my offline songs

Hello there!I'm super furious, because Spotify just deleted all my songs ( 600-800 songs). I've opened it after a restart, and the program told me that I've downloaded music to more than three devices, so it will erase every song on this one. After t...

Newbie

Hello there! I'm super furious, because Spotify just deleted all my songs ( 600-800 songs). I've opened it after a restart, and the program told me that I've downloaded music to more than three de...

496 Views

0 replies

0 likes

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Missing downloaded tracks

I downloaded quite a few songs on my phone. today, at turn on my mobile, half of the songs appeared as "ready to download" songs I had already downloaded like it was erased. Is it a bug? It bothers me as they are about 500 songs I downloaded from my ...

Casual Listener

I downloaded quite a few songs on my phone. today, at turn on my mobile, half of the songs appeared as "ready to download" songs I had already downloaded like it was erased. Is it a bug? It bothers m...

pravusjif

Regular

1938 Views

4 replies

0 likes

Android 5.1.1
bug
missing tracks
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Downloaded platlist appered as not downloaded

About a week ago I downloaded a playlist I made. So, today as everyday I played it and i discovered that it isn't downloaded. You probably are thinking that whats the matter with that why dont you downloaded again? Well I have to travel 5hrs to get W...

Casual Listener

About a week ago I downloaded a playlist I made. So, today as everyday I played it and i discovered that it isn't downloaded. You probably are thinking that whats the matter with that why dont you do...

pravusjif

Regular

1076 Views

4 replies

0 likes

Dowload list problem erased
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spotify has erased all albums and downloaded files

Hello,Today spotify has erased all albums and downloaded files on my SD card from my tablet, I do not know why. I had connected to the Internet in the last 30 days more than once, so I do not know what happened. Then I entered spotify and has tried t...

Casual Listener

Hello, Today spotify has erased all albums and downloaded files on my SD card from my tablet, I do not know why. I had connected to the Internet in the last 30 days more than once, so I do not kno...

pravusjif

Regular

860 Views

3 replies

0 likes

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Offline Content Erased

Spotify has erased all my offline content. I can still see the tracks but there is no green arrow next to them, and my phone has start downloading all 1,100 of them again. Why did this occur, and how can I stop it happening in the future?

Newbie

Spotify has erased all my offline content. I can still see the tracks but there is no green arrow next to them, and my phone has start downloading all 1,100 of them again. Why did this occur, and how...

pravusjif

Regular

644 Views

2 replies

1 likes

  • 644 Views
  • 2 replies
  • 1 likes

4 times all downloaded music deleted

How and why does this happen. What can I do to prevent this. The second time this happened I was Givin this link https://www.spotify.com/account/offline-devices/. My device was there twice. Deleted them and started over. This was in August. I have re...

Regular

How and why does this happen. What can I do to prevent this. The second time this happened I was Givin this link https://www.spotify.com/account/offline-devices/. My device was there twice. Deleted t...

255 Views

0 replies

0 likes

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Not enough space it says

I get an error saying i dont have enough space then the app crashes and will not let me back in. I have tried doing the "clean Reinstall" and it has done nothing. The closest I have gotten, is it downloaded about half the songs and said error not eno...

Regular

I get an error saying i dont have enough space then the app crashes and will not let me back in. I have tried doing the "clean Reinstall" and it has done nothing. The closest I have gotten, is it dow...

jresendez13

Music Fan

3514 Views

14 replies

0 likes

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Is it possible to sign in with Facebook on mobile without having Facebook app installed?

Pretty much what it says in the title. When I click "Log In With Facebook," rather than prompting me for my Facebook username and password as I would expect, it says "A Facebook error occurred." I'm not going to waste space on the Facebook app since ...

Casual Listener

Pretty much what it says in the title. When I click "Log In With Facebook," rather than prompting me for my Facebook username and password as I would expect, it says "A Facebook error occurred." I'm ...

Joe

Community Legend

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
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Which quality when streaming via smartphone on other device?

Hello, do you know, which quality is used, when I use my mobile app for streaming on my AV Receiver? I have a premium account but the app does not allow to select the quality for streaming (says: function "not available when streaming via an other de...

Casual Listener

Hello,   do you know, which quality is used, when I use my mobile app for streaming on my AV Receiver? I have a premium account but the app does not allow to select the quality for streaming (...

Joe

Community Legend

431 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Android Lock Screen

HI I've just joined Spotify Premium and liking it so far. The thing that's bugging me is no full screen widget with album art on my lock screen (or even on my home page for that matter).I've moved from using double twist with iTunes which worked grea...

Music Fan

HI I've just joined Spotify Premium and liking it so far. The thing that's bugging me is no full screen widget with album art on my lock screen (or even on my home page for that matter). I've move...

FriekoRieko

Gig Goer

25569 Views

13 replies

2 likes

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How do I completely uninstall a pre-installed Spotify app from my Sony Xperia X phone?!

I bought a Sony Xperia X phone and i saw that spotify came pre-installed in it. I updated Spotify to the newest version and started having some issues with it and the phone - so i decided to uninstall it. But after I uninstalled the app - i saw that ...

Newbie

I bought a Sony Xperia X phone and i saw that spotify came pre-installed in it. I updated Spotify to the newest version and started having some issues with it and the phone - so i decided to uni...

Joe

Community Legend

8453 Views

1 replies

0 likes

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  • 1 replies
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Using Mobile Data While "Synced" to Device

So this is weird. I'm using around 5 gigs a month just on spotify, and I found out why today. I use spotify on my phone while I drive. When I get to work I use my account on the PC. While I'm listening to it on pc, for some reason it's streaming data...

Casual Listener

So this is weird. I'm using around 5 gigs a month just on spotify, and I found out why today. I use spotify on my phone while I drive. When I get to work I use my account on the PC. While I'm listeni...

Robdog1

Casual Listener

921 Views

5 replies

0 likes

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Missing covers on offline Mode

Since the last update every time I switch to offline mode, several of the covers on my lists disappear. I already uninstall and reinstall Spotify but it didn't fix it. Hope you guys can help me.

Newbie

Since the last update every time I switch to offline mode, several of the covers on my lists disappear. I already uninstall and reinstall Spotify but it didn't fix it. Hope you guys can help me.

290 Views

0 replies

0 likes

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Problems with SD memory and saving songs

Hello! I get premium a few days ago, and I decided to download music to my phone. I have a phone BQ Aquarius with the last version of Android, as I have the last version of Spotify.I bought a SD memory card of 16Gb for my phone, because I had the int...

Casual Listener

Hello!  I get premium a few days ago, and I decided to download music to my phone. I have a phone BQ Aquarius with the last version of Android, as I have the last version of Spotify. I bought ...

Joe

Community Legend

539 Views

3 replies

0 likes

  • 539 Views
  • 3 replies
  • 0 likes