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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

395824 Views

546 replies

35 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8448 Views

0 replies

7 likes

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Spotify Connect and Panasonic Viera TV Issues

So I recently upgraded to premium for the purpose of being able to use Spotify Connect on my devices at home (I have an android). My Panasonic Viera TV does not show up as an option for streaming. Is this a common issue? My other devices show up.

Newbie

So I recently upgraded to premium for the purpose of being able to use Spotify Connect on my devices at home (I have an android).  My Panasonic Viera TV does not show up as an option for streami...

toriskogen

Casual Listener

51127 Views

4 replies

7 likes

Connect
Panasonic
Viera
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Help forgot nickname and password

Hello, I got premium spotify for 6 months because I got new plan from Omnitel. I saw that spotify is changed and thought it is broken, so I reisntalled it, and forgot my nicknamw I was using. So maybe spotify administratos can remind my account nickn...

Casual Listener

Hello, I got premium spotify for 6 months because I got new plan from Omnitel. I saw that spotify is changed and thought it is broken, so I reisntalled it, and forgot my nicknamw I was using. So mayb...

NEutyl

Casual Listener

401 Views

1 replies

0 likes

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  • 1 replies
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Duvida! Conta premium

Possuo 7 dias de premium gratis par teste, pretendo comprar premium 1 mês via boleto bancário, minha duvida é se eu pagar premium antes de acabar o 7 dias gratis, vai começar a contar 1 mês que eu comprei depois que acabar o 7 dias, se acomula ou não...

Casual Listener

Possuo 7 dias de premium gratis par teste, pretendo comprar premium 1 mês via boleto bancário, minha duvida é se eu pagar premium antes de acabar o 7 dias gratis, vai começar a contar 1 mês que eu co...

256 Views

0 replies

0 likes

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Play all songs from an artist is not working anymore

Hello everyone! Using Spotify on Android before I clicked the first song of the popular list and all the artist's songs were played but a while that only 10 popular songs are played. Even with the repeat option activated. When this will be fixed? App...

Casual Listener

Hello everyone!   Using Spotify on Android before I clicked the first song of the popular list and all the artist's songs were played but a while that only 10 popular songs are played.&nb...

320 Views

0 replies

1 likes

  • 320 Views
  • 0 replies
  • 1 likes

Running playlists crash app on Nexus 5

I have had Spotify for about a year. I like to use pre-populated running playlists. In the last month or two, I can no longer use them. I get the prompt where it is looking for my running pace. The steps/min screen comes up, and regardless of whether...

Newbie

I have had Spotify for about a year. I like to use pre-populated running playlists. In the last month or two, I can no longer use them. I get the prompt where it is looking for my running pace. The s...

265 Views

0 replies

0 likes

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Change Country Add

I want to change the language of the ads of my Spotify. Couldn't it be better if you could chose in what language you want your ads? I have a huge issue due to the fact that the Colombian Ads of Spotify are really poor and repetitive. I didn't had a ...

Newbie

I want to change the language of the ads of my Spotify. Couldn't it be better if you could chose in what language you want your ads? I have a huge issue due to the fact that the Colombian Ads of Spot...

Joe

Community Legend

315 Views

1 replies

0 likes

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  • 1 replies
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Solved!! 'Shuffle Play' only option. How do I remove it?

I am a Premium member and I don't want albums / playlists to be played in shuffle mode by default. Please can someone help me with switching it off / removing it. At the moment the only way to get them to play is by tapping the 'Shuffle Play' button....

Regular

I am a Premium member and I don't want albums / playlists to be played in shuffle mode by default. Please can someone help me with switching it off / removing it. At the moment the only way to get th...

Tagemeister

Casual Listener

2162 Views

3 replies

1 likes

  • 2162 Views
  • 3 replies
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Spotify suddenly deleted all my offline songs

Hello there!I'm super furious, because Spotify just deleted all my songs ( 600-800 songs). I've opened it after a restart, and the program told me that I've downloaded music to more than three devices, so it will erase every song on this one. After t...

Newbie

Hello there! I'm super furious, because Spotify just deleted all my songs ( 600-800 songs). I've opened it after a restart, and the program told me that I've downloaded music to more than three de...

508 Views

0 replies

0 likes

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Missing downloaded tracks

I downloaded quite a few songs on my phone. today, at turn on my mobile, half of the songs appeared as "ready to download" songs I had already downloaded like it was erased. Is it a bug? It bothers me as they are about 500 songs I downloaded from my ...

Casual Listener

I downloaded quite a few songs on my phone. today, at turn on my mobile, half of the songs appeared as "ready to download" songs I had already downloaded like it was erased. Is it a bug? It bothers m...

pravusjif

Regular

1965 Views

4 replies

0 likes

Android 5.1.1
bug
missing tracks
  • 1965 Views
  • 4 replies
  • 0 likes

Downloaded platlist appered as not downloaded

About a week ago I downloaded a playlist I made. So, today as everyday I played it and i discovered that it isn't downloaded. You probably are thinking that whats the matter with that why dont you downloaded again? Well I have to travel 5hrs to get W...

Casual Listener

About a week ago I downloaded a playlist I made. So, today as everyday I played it and i discovered that it isn't downloaded. You probably are thinking that whats the matter with that why dont you do...

pravusjif

Regular

1101 Views

4 replies

0 likes

Dowload list problem erased
  • 1101 Views
  • 4 replies
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spotify has erased all albums and downloaded files

Hello,Today spotify has erased all albums and downloaded files on my SD card from my tablet, I do not know why. I had connected to the Internet in the last 30 days more than once, so I do not know what happened. Then I entered spotify and has tried t...

Casual Listener

Hello, Today spotify has erased all albums and downloaded files on my SD card from my tablet, I do not know why. I had connected to the Internet in the last 30 days more than once, so I do not kno...

pravusjif

Regular

877 Views

3 replies

0 likes

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  • 3 replies
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Offline Content Erased

Spotify has erased all my offline content. I can still see the tracks but there is no green arrow next to them, and my phone has start downloading all 1,100 of them again. Why did this occur, and how can I stop it happening in the future?

Newbie

Spotify has erased all my offline content. I can still see the tracks but there is no green arrow next to them, and my phone has start downloading all 1,100 of them again. Why did this occur, and how...

pravusjif

Regular

666 Views

2 replies

1 likes

  • 666 Views
  • 2 replies
  • 1 likes

4 times all downloaded music deleted

How and why does this happen. What can I do to prevent this. The second time this happened I was Givin this link https://www.spotify.com/account/offline-devices/. My device was there twice. Deleted them and started over. This was in August. I have re...

Regular

How and why does this happen. What can I do to prevent this. The second time this happened I was Givin this link https://www.spotify.com/account/offline-devices/. My device was there twice. Deleted t...

264 Views

0 replies

0 likes

  • 264 Views
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Not enough space it says

I get an error saying i dont have enough space then the app crashes and will not let me back in. I have tried doing the "clean Reinstall" and it has done nothing. The closest I have gotten, is it downloaded about half the songs and said error not eno...

Regular

I get an error saying i dont have enough space then the app crashes and will not let me back in. I have tried doing the "clean Reinstall" and it has done nothing. The closest I have gotten, is it dow...

jresendez13

Music Fan

3633 Views

14 replies

0 likes

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  • 14 replies
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Is it possible to sign in with Facebook on mobile without having Facebook app installed?

Pretty much what it says in the title. When I click "Log In With Facebook," rather than prompting me for my Facebook username and password as I would expect, it says "A Facebook error occurred." I'm not going to waste space on the Facebook app since ...

Casual Listener

Pretty much what it says in the title. When I click "Log In With Facebook," rather than prompting me for my Facebook username and password as I would expect, it says "A Facebook error occurred." I'm ...

Joe

Community Legend

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
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Which quality when streaming via smartphone on other device?

Hello, do you know, which quality is used, when I use my mobile app for streaming on my AV Receiver? I have a premium account but the app does not allow to select the quality for streaming (says: function "not available when streaming via an other de...

Casual Listener

Hello,   do you know, which quality is used, when I use my mobile app for streaming on my AV Receiver? I have a premium account but the app does not allow to select the quality for streaming (...

Joe

Community Legend

439 Views

1 replies

0 likes

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Solved!! Android Lock Screen

HI I've just joined Spotify Premium and liking it so far. The thing that's bugging me is no full screen widget with album art on my lock screen (or even on my home page for that matter).I've moved from using double twist with iTunes which worked grea...

Music Fan

HI I've just joined Spotify Premium and liking it so far. The thing that's bugging me is no full screen widget with album art on my lock screen (or even on my home page for that matter). I've move...

FriekoRieko

Gig Goer

25662 Views

13 replies

2 likes

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How do I completely uninstall a pre-installed Spotify app from my Sony Xperia X phone?!

I bought a Sony Xperia X phone and i saw that spotify came pre-installed in it. I updated Spotify to the newest version and started having some issues with it and the phone - so i decided to uninstall it. But after I uninstalled the app - i saw that ...

Newbie

I bought a Sony Xperia X phone and i saw that spotify came pre-installed in it. I updated Spotify to the newest version and started having some issues with it and the phone - so i decided to uni...

Joe

Community Legend

8475 Views

1 replies

0 likes

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  • 1 replies
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Using Mobile Data While "Synced" to Device

So this is weird. I'm using around 5 gigs a month just on spotify, and I found out why today. I use spotify on my phone while I drive. When I get to work I use my account on the PC. While I'm listening to it on pc, for some reason it's streaming data...

Casual Listener

So this is weird. I'm using around 5 gigs a month just on spotify, and I found out why today. I use spotify on my phone while I drive. When I get to work I use my account on the PC. While I'm listeni...

Robdog1

Casual Listener

955 Views

5 replies

0 likes

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  • 5 replies
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Missing covers on offline Mode

Since the last update every time I switch to offline mode, several of the covers on my lists disappear. I already uninstall and reinstall Spotify but it didn't fix it. Hope you guys can help me.

Newbie

Since the last update every time I switch to offline mode, several of the covers on my lists disappear. I already uninstall and reinstall Spotify but it didn't fix it. Hope you guys can help me.

296 Views

0 replies

0 likes

  • 296 Views
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