Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I upgraded to spotify premium using the student discount. When filling in my information to prove I am a student it did not find my information. I was still charged the $5 but still cannot using the premium features. I have logged out and in twice an...
I upgraded to spotify premium using the student discount. When filling in my information to prove I am a student it did not find my information. I was still charged the $5 but still cannot using the ...
Community Legend
845 Views
8 replies
0 likes
I just realized my premium session is due (I guess)Since I have not given any notification about thatAnd I have no choice but use the free version right nowMay anyone please tell me what to do if I want to get a notification before the due dateWhich ...
I just realized my premium session is due (I guess) Since I have not given any notification about that And I have no choice but use the free version right now May anyone please tell me what to do ...
Community Legend
273 Views
1 replies
0 likes
Watched the ad for Neighbors 2 then listened to watch this ad 4 times in a row and now I can't listen to music or anything.
Watched the ad for Neighbors 2 then listened to watch this ad 4 times in a row and now I can't listen to music or anything.
Casual Listener
541 Views
2 replies
0 likes
The main appeal of spotify to me was I was under the assumption that I could "save" songs to my phone and listen to them when away from wifi and such. I'm assuming this is a true option. BUT when I click on an album and choose the "available offline"...
The main appeal of spotify to me was I was under the assumption that I could "save" songs to my phone and listen to them when away from wifi and such. I'm assuming this is a true option. BUT when I c...
Casual Listener
1167 Views
2 replies
0 likes
Hi,Spotify is playing through the speakers of my android phone instead of my wireless headphones even though they are definitely connected. why isn't Spotify playing through my headphones?I have just reinstalled the app to no avail.
Hi, Spotify is playing through the speakers of my android phone instead of my wireless headphones even though they are definitely connected. why isn't Spotify playing through my headphones? I h...
Not applicable
3046 Views
2 replies
1 likes
Hey guys, Last week, I upgraded my Samsung Galaxy to Android 6.0.1. Since the upgrade, I have been having issues with the media controls coming from my car stereo, Bose bluetooth speaker, and headphones. When I send a "skip track" command, the volume...
Hey guys, Last week, I upgraded my Samsung Galaxy to Android 6.0.1. Since the upgrade, I have been having issues with the media controls coming from my car stereo, Bose b...
Community Legend
1408 Views
2 replies
0 likes
Apologies in advance, as I'm sure this has been asked and answered. When I play over Bluetooth (headphones or auto), Spotify plays at normal volume for a half second, then cuts to a low volume mode that is unbearable. I sent an email to customer supp...
Apologies in advance, as I'm sure this has been asked and answered. When I play over Bluetooth (headphones or auto), Spotify plays at normal volume for a half second, then cuts to a low volume mode t...
Community Legend
9003 Views
3 replies
1 likes
I cant login on my phone. It says that there is a facebook fault? When I want to use a password via my computer is says: there is a problem with install your password.
I cant login on my phone. It says that there is a facebook fault? When I want to use a password via my computer is says: there is a problem with install your password.
Casual Listener
706 Views
2 replies
0 likes
=== START OF TEMPLATE === Brief description of the issue: LG Sound Bar LAS855M (360W) LG Music Flow doesn't show up in the list of Devices. Same problem in my Nexus 9, LG V10, and Spotify 1.0.28.87.g8f9312a4 on my PC. I checked Chromecast and LG Musi...
=== START OF TEMPLATE === Brief description of the issue: LG Sound Bar LAS855M (360W) LG Music Flow doesn't show up in the list of Devices. Same problem in my Nexus 9, LG...
Music Fan
7444 Views
3 replies
0 likes
It will not let play any song and I just signed up for the premium package.
It will not let play any song and I just signed up for the premium package.
Casual Listener
831 Views
4 replies
0 likes
My phone always says it's offline. I restarted my phone, nothing. I uninstalled and reinstalled Spotify. Nothing. I checked to make sure my phone is updated. It is. I don't know what to do. I can't actually use the app to listen to any music. Conside...
My phone always says it's offline. I restarted my phone, nothing. I uninstalled and reinstalled Spotify. Nothing. I checked to make sure my phone is updated. It is. I don't know what to do. I can't a...
Community Legend
387 Views
1 replies
0 likes
HOW DO WE CHANGE TO PLAYLIST ORDER? For example. I want toove song 8 to song 1 ?
HOW DO WE CHANGE TO PLAYLIST ORDER? For example. I want toove song 8 to song 1 ?
Community Legend
807 Views
5 replies
0 likes
Hi. I have the problem: "You're offline" issue over wi-fi with a router Netgear Nighthawk X6 R8000.It seems more like network configuration. Does anyone know how to configure it? Everything works fine except the spotify.I tried everithing with the pr...
Hi. I have the problem: "You're offline" issue over wi-fi with a router Netgear Nighthawk X6 R8000. It seems more like network configuration. Does anyone know how to configure it? Everything works f...
Community Legend
350 Views
1 replies
0 likes
The issue is that Spotify will play like one song (sometimes more) but then will stop playing. When I turn on my phone to the lock screen, the Spotify widget says that audio is still playing,and when I open the app it starts playing again (though som...
The issue is that Spotify will play like one song (sometimes more) but then will stop playing. When I turn on my phone to the lock screen, the Spotify widget says that audio is still playing,and when...
Regular
1057 Views
5 replies
0 likes
I've had premium forever and never had a problem. I recently got an update for android as well as spotify and now all my offline downloaded music no longer has a green arrow and whenever I try to even shuffle through ANY playlists, it tells me the SO...
I've had premium forever and never had a problem. I recently got an update for android as well as spotify and now all my offline downloaded music no longer has a green arrow and whenever I try to eve...
Casual Listener
737 Views
2 replies
0 likes
I have been using Spotify Premium for over a year now with no problems until recently. In the last week or so it has started skipping like a Scratched CD and I can't seem to fix it.I am playing from my phone (Sony Xperia Z3 Compact) and the issue sti...
I have been using Spotify Premium for over a year now with no problems until recently. In the last week or so it has started skipping like a Scratched CD and I can't seem to fix it. I am playing f...
Casual Listener
3479 Views
14 replies
0 likes
How do you delete individual songs or albums from the android device without deleting everything
How do you delete individual songs or albums from the android device without deleting everything
Not applicable
329 Views
3 replies
0 likes
So when I got Spotify I was told that one certain Android app called Equalizer worked seamlessly with Spotify. At first it did. But then every so often it started randomly coming up with this: https://imgur.com/BdRT4Zs when I was listening to music. ...
So when I got Spotify I was told that one certain Android app called Equalizer worked seamlessly with Spotify. At first it did. But then every so often it started randomly coming up with this: https:...
Community Legend
1612 Views
3 replies
0 likes
removes downloads of some songs, but, the space in the card memory remains the same, help me.
removes downloads of some songs, but, the space in the card memory remains the same, help me.
Spotify Star
1073 Views
1 replies
0 likes
I have premium and it has always worked fine on my android, samsung S5. But suddenly it's not possible to open Spotify. The screen turns black and then it goes back to the general screen. I have tried EVERYTHING: reinstalled, restart, clearing cache,...
I have premium and it has always worked fine on my android, samsung S5. But suddenly it's not possible to open Spotify. The screen turns black and then it goes back to the general screen. I have trie...
Music Fan
1491 Views
4 replies
0 likes
