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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

107338 Views

26 replies

3 likes

  • 107338 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

217225 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 217225 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

571277 Views

79 replies

3 likes

  • 571277 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

470695 Views

577 replies

40 likes

Account
Free
  • 470695 Views
  • 577 replies
  • 40 likes

Solved!! Issues playing music

So as listening to my music and an ad came up so I didn't mind. Well when this ad played 4x I turned off the app. Well now that I went back into the app and try to play music the ad is still there, and it won't let me play anything!

Regular

So as listening to my music and an ad came up so I didn't mind. Well when this ad played 4x I turned off the app. Well now that I went back into the app and try to play music the ad is still there, a...

hayesd19-us

Regular

703 Views

3 replies

0 likes

  • 703 Views
  • 3 replies
  • 0 likes

cant download for offline and am premium

Hey guys who do i contact if im premium and cant download for offline? Account is set up in oz but am currently in hawaii..

Casual Listener

Hey guys who do i contact if im premium and cant download for offline? Account is set up in oz but am currently in hawaii..

tjones17

Gig Goer

545 Views

3 replies

0 likes

  • 545 Views
  • 3 replies
  • 0 likes

Share to messenger

I've been having difficulties with sharing to facebook messenger, whenever I choose a track, click share and pick messenger and send it to a friend, it just keeps on loading it and in about 10-30 minutes says the messange was not sent, I've tried rei...

Casual Listener

I've been having difficulties with sharing to facebook messenger, whenever I choose a track, click share and pick messenger and send it to a friend, it just keeps on loading it and in about 10-30 min...

Poukz

Casual Listener

1054 Views

6 replies

0 likes

  • 1054 Views
  • 6 replies
  • 0 likes

I can't play any song i chose !

Hello, m'y problem is that when i decide to play a music it doesn't work ! All the titles are whey ! I hace my connection on ! The WIFI works perfectly !The problem is on m'y sisters account

Newbie

Hello, m'y problem is that when i decide to play a music it doesn't work ! All the titles are whey ! I hace my connection on ! The WIFI works perfectly ! The problem is on m'y sisters account

tjones17

Gig Goer

456 Views

1 replies

0 likes

  • 456 Views
  • 1 replies
  • 0 likes

Issues in keeping storage on SD card after restart (Galaxy S7)

When my GS7 restarts, Spotify has a very odd behavior. Sometimes it will not recognize the SD card and lose access to all stored music. Some other times it will automatically transfer all my music from SD card to the phone storage, which will take me...

Regular

When my GS7 restarts, Spotify has a very odd behavior. Sometimes it will not recognize the SD card and lose access to all stored music. Some other times it will automatically transfer all my music fr...

fkask

Casual Listener

988 Views

4 replies

2 likes

  • 988 Views
  • 4 replies
  • 2 likes

no "storage" option in menu

hi have tried all the install remove reinstall format stuff i can find nothing works still no storage option . My phone is running android version 4.1.2 is that the problem i wonder

Casual Listener

hi have tried all the install remove reinstall format stuff i can find nothing works still no storage option . My phone is running android version 4.1.2 is that the problem i wonder

Jasonv1

Casual Listener

804 Views

2 replies

0 likes

  • 804 Views
  • 2 replies
  • 0 likes

Offline music not available

Around every payment cycle even though my subscription is continuous, the offline music stored on my android phone is automatically removed and I have to download them again every month. I know Spotify wants to check every month whether the subscript...

Newbie

Around every payment cycle even though my subscription is continuous, the offline music stored on my android phone is automatically removed and I have to download them again every month. I know Spoti...

user-removed

Not applicable

950 Views

3 replies

0 likes

  • 950 Views
  • 3 replies
  • 0 likes

Android - "Share - share via" ?!

So, I am trying to share a song with someone else by sending them a song in spotify.However, when I click share, this pop up asks me what I would like to "share via"? Spotify isn't an option but nearly every other app in my phone is?Anyone know how t...

Newbie

So, I am trying to share a song with someone else by sending them a song in spotify. However, when I click share, this pop up asks me what I would like to "share via"? Spotify isn't an option but ...

Joe

Community Legend

689 Views

1 replies

0 likes

  • 689 Views
  • 1 replies
  • 0 likes

why cant we listen to more than one device at a time offline

I have downloaded my offline music but when my wife and i want to hear our offline music on our separate devices one will transfer to the other and only one device will play at a time. what can I do about this?

Casual Listener

I have downloaded my offline music but when my wife and i want to hear our offline music on our separate devices one will transfer to the other and only one device will play at a time. what can I do ...

BIGtexian

Casual Listener

895 Views

5 replies

0 likes

  • 895 Views
  • 5 replies
  • 0 likes

Samsung S7 "Off line" mode in playlist changed to "Download/downloaded"

My S7 has Android version 6.0.1. I don't know if that should make any difference, but my playlists no longer have the Offline Mode. They now say download (grey button) or Downloaded (green button). Has anyone else noticed this.Thanks

Casual Listener

My S7 has Android version 6.0.1. I don't know if that should make any difference, but my playlists no longer have the Offline Mode. They now say download (grey button) or Downloaded (green button). H...

Joe

Community Legend

636 Views

3 replies

0 likes

  • 636 Views
  • 3 replies
  • 0 likes

Enable album art on lock screen

HiI am using Nexus 6pBut I am missing the feature of showing the album art on the lock screen, I have searched but didn't find any solution for this

Newbie

Hi I am using Nexus 6p But I am missing the feature of showing the album art on the lock screen, I have searched but didn't find any solution for this

Joe

Community Legend

12491 Views

1 replies

0 likes

  • 12491 Views
  • 1 replies
  • 0 likes

Spotify won't close.

Exactly, after i swipe up to close spotify it just keeps playing music and then i have to manually force stop it from the settings. And secondly, the widget to spotify player doesn't work properly but that's the least of my problems.

Casual Listener

Exactly, after i swipe up to close spotify it just keeps playing music and then i have to manually force stop it from the settings. And secondly, the widget to spotify player doesn't work properly bu...

Joe

Community Legend

10506 Views

7 replies

0 likes

"spotify" "won't" "close"
  • 10506 Views
  • 7 replies
  • 0 likes

Using sd card with offline music on 2 devices

Hi All, I have question if it is possible to use the same sd card (with spotify music downloaded to offline mode) on two android devices. I have a premium account on spotify and using it normally on my phone. But have also a car with android system a...

Casual Listener

Hi All,   I have question if it is possible to use the same sd card (with spotify music downloaded to offline mode) on two android devices. I have a premium account on spotify and using it nor...

Matt8407

Casual Listener

1177 Views

2 replies

0 likes

  • 1177 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playback jumps when Huawei P9 Lite home buttons clicked

When I hit one of either the triangle or circle 'home' buttons the playback skips ever so slightly. For some reason it doesn't happen with the square button.Has anyone else experienced this?

Regular

When I hit one of either the triangle or circle 'home' buttons the playback skips ever so slightly. For some reason it doesn't happen with the square button. Has anyone else experienced this?

shouldibedamned

Regular

1531 Views

8 replies

0 likes

  • 1531 Views
  • 8 replies
  • 0 likes

Solved!! I cannot play anything

SOLVEDJust uninstalled the Amplify Battery Extender and its working again=== START OF TEMPLATE ===Brief description of the issue:I cannot play anything from days ago now.The only way I found to play music is if you select start listening radio from t...

Regular

SOLVED Just uninstalled the Amplify Battery Extender and its working again === START OF TEMPLATE === Brief description of the issue: I cannot play anything from days ago now. The only way I ...

Joe

Community Legend

2125 Views

11 replies

0 likes

  • 2125 Views
  • 11 replies
  • 0 likes

Sound distorted randomly on any song

Hello friends, I have a Xiaomi MI4 and Premium Spotify. After i decided to use my sennheiser cx300s sound is getting choked and distorted very randomly. It's like when your pc is having hard time on rams, sound is getting distorted if you know what i...

Casual Listener

Hello friends,   I have a Xiaomi MI4 and Premium Spotify. After i decided to use my sennheiser cx300s sound is getting choked and distorted very randomly. It's like when your pc is having hard...

Denizhangnn

Casual Listener

1658 Views

2 replies

0 likes

  • 1658 Views
  • 2 replies
  • 0 likes

Solved!! Been premium for a year and it kicked me back to free 30 day trial

Have tried all the advice on support and it doesn't help. I've been premium for a long time and am pissed. Nothing changed with my device or bank account. Use Samsung galaxy s4. No marshmallow update.

Casual Listener

Have tried all the advice on support and it doesn't help. I've been premium for a long time and am pissed. Nothing changed with my device or bank account. Use Samsung galaxy s4. No marshmallow update.

Annoyed270

Casual Listener

540 Views

2 replies

0 likes

  • 540 Views
  • 2 replies
  • 0 likes

Logging in

It keeps telling me that my Facebook isn't linked to my email so I can't recover my old Spotify account that has all my music on it

Newbie

It keeps telling me that my Facebook isn't linked to my email so I can't recover my old Spotify account that has all my music on it

anjieeeeeeeeee

Roadie

466 Views

1 replies

0 likes

  • 466 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google Maps stops when spotify is playing

I have a Moto G Android that in the past worked really well to use spotify and maps at the same time. But now I have noticed that I'll start my directions on google maps and if I try to play a spotify song at the same time, google maps just stops and...

Regular

I have a Moto G Android that in the past worked really well to use spotify and maps at the same time. But now I have noticed that I'll start my directions on google maps and if I try to play a spotif...

Alejandro_C

Spotify Legend

1577 Views

3 replies

0 likes

  • 1577 Views
  • 3 replies
  • 0 likes

Superuser Contribution After downloading the songs, are not available offline

I downloaded some songs but when activated offline mode, these songs are no longer available. Sometimes the application stops working when I try to view my playlist. I tried to download these songs several times, are about 20 songs, I checked my inte...

Newbie

I downloaded some songs but when activated offline mode, these songs are no longer available. Sometimes the application stops working when I try to view my playlist. I tried to download these songs s...

Alejandro_C

Spotify Legend

810 Views

1 replies

0 likes

not available offline songs
  • 810 Views
  • 1 replies
  • 0 likes