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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

374162 Views

541 replies

34 likes

Account
Free
  • 374162 Views
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7470 Views

0 replies

7 likes

  • 7470 Views
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  • 7 likes

songs are not downloading on the app only says waiting for download

alright so the app was working perfectly fine before but i wanted to upgrade my audio quality for offline mode so i deleted all of my downloads changed my quality to extreme and turned on the download for my playlist and now it is stuck on "waiting t...

Newbie

alright so the app was working perfectly fine before but i wanted to upgrade my audio quality for offline mode so i deleted all of my downloads changed my quality to extreme and turned on the downloa...

amirhafez69

Gig Goer

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
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Version 5.8.0.1029 Release Notes

Where can I found the Release Notes for the last Android update version 5.8.0.1029?

Casual Listener

Where can I found the Release Notes for the last Android update version 5.8.0.1029?

amirhafez69

Gig Goer

555 Views

1 replies

2 likes

  • 555 Views
  • 1 replies
  • 2 likes

Trouble while playing music on sony xperia

[Spotify premium]Hello,When I try to play a song, I can only listen to it for 5 seconds and then it stops. The message "no Internet connection" is always displayed, but all the other apps using Internet on my phone work.How can I fix this problem?Tha...

Newbie

[Spotify premium] Hello, When I try to play a song, I can only listen to it for 5 seconds and then it stops. The message "no Internet connection" is always displayed, but all the other apps using I...

amirhafez69

Gig Goer

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

Solved!! loud sound every time music is stopped/started

I'm using a Samsung S3 and every time I click on stop or on play, there is a really loud sound. This only happens on my mobile phone. Do you know what I can do to make it stop?Thank you for every reply!

Casual Listener

I'm using a Samsung S3 and every time I click on stop or on play, there is a really loud sound. This only happens on my mobile phone. Do you know what I can do to make it stop? Thank you for every r...

lamikasa

Casual Listener

457 Views

2 replies

0 likes

  • 457 Views
  • 2 replies
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Audiobooks aren't english

I do actually live in Germany but my system/operating language of my device and so also Spotify is English. So now I want to listen to "The Stand" from Stephen King and search Stephen King, but everything I find is german. How can I set english as my...

Casual Listener

I do actually live in Germany but my system/operating language of my device and so also Spotify is English. So now I want to listen to "The Stand" from Stephen King and search Stephen King, but every...

Martinjg_de

Casual Listener

1648 Views

3 replies

7 likes

  • 1648 Views
  • 3 replies
  • 7 likes

Downloaded songs keep getting erased

hi, I recently subscribed to spotify premium and wanted to download songs to my external sd card. this worked fine, but i had to unmount the card quickly, and when i re mounted it, all my songs were deleted and the sd card was empty. this is absolute...

Newbie

hi, I recently subscribed to spotify premium and wanted to download songs to my external sd card. this worked fine, but i had to unmount the card quickly, and when i re mounted it, all my songs were ...

338 Views

0 replies

0 likes

  • 338 Views
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Can't connect via mobile data, only WiFi

Hi everyone, I'm a premium user since a couple of weeks and my spotify can't connect to the mobile data service since yesterday. However, it works fine while connected to a WiFi network. Normal browsing as well as the other apps do work properly whil...

Newbie

Hi everyone,   I'm a premium user since a couple of weeks and my spotify can't connect to the mobile data service since yesterday. However, it works fine while connected to a WiFi network. Nor...

495 Views

0 replies

0 likes

  • 495 Views
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  • 0 likes

[Turkish] odemen gerçekleştitilemedi?

Vodafone kullanicisiyim ve tarifemde spotify üyeligi bulunmakta ve faturam otomatik odeme dahilinde ama ben odemen gerceklestirilemedi diye bir hata aliyorum sebebi nedir ?

Newbie

Vodafone kullanicisiyim ve tarifemde spotify üyeligi bulunmakta ve faturam otomatik odeme dahilinde ama ben odemen gerceklestirilemedi diye bir hata aliyorum sebebi nedir ?

294 Views

0 replies

0 likes

  • 294 Views
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No me carga mi musica

Todo me va bien pero cuando entro a mi musica y seleccionó toda la música se queda cargando y no pasa de hay me salgo y vuelvo a entrar, carga una vez y a la siguiente no carga, aveces ni si quiera reiniciando carga, ayúdenme por favor

Newbie

Todo me va bien pero cuando entro a mi musica y seleccionó toda la música se queda cargando y no pasa de hay me salgo y vuelvo a entrar, carga una vez y a la siguiente no carga, aveces ni si quiera r...

699 Views

0 replies

1 likes

  • 699 Views
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  • 1 likes

All my downloaded music has been deleted on android

I had 12gb of music downloaded onto my phone. All this music has been deleted from save on the app. I am in Malawi for 10 weeks and my only access to internet is over mobile data. The app has been connected to the internet regularly over this data. T...

Newbie

I had 12gb of music downloaded onto my phone. All this music has been deleted from save on the app. I am in Malawi for 10 weeks and my only access to internet is over mobile data. The app has been co...

280 Views

0 replies

0 likes

  • 280 Views
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  • 0 likes

cant find my downloads

Hi, im argentinian sorry for my english, my problem is: i have a lot of albums on my sd card, all that was downloaded from spotify, i´ve listened many time but today i cant find the music. The storage show the space how music occupe but in the app do...

Casual Listener

Hi, im argentinian sorry for my english, my problem is: i have a lot of albums on my sd card, all that was downloaded from spotify, i´ve listened many time but today i cant find the music. The storag...

osornios

Spotify Star

990 Views

2 replies

0 likes

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  • 2 replies
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This song is not available

Why has spotify recently started saying 'this song is not available' when I have spotify premium and my Internet seems to be working fine?

Casual Listener

Why has spotify recently started saying 'this song is not available' when I have spotify premium and my Internet seems to be working fine?

231 Views

0 replies

0 likes

  • 231 Views
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This song is not available

Why does it occasionally come up with 'this song is not available' when my Internet seems to be working fine and I pay for spotify premium?

Casual Listener

Why does it occasionally come up with 'this song is not available' when my Internet seems to be working fine and I pay for spotify premium?

226 Views

0 replies

0 likes

  • 226 Views
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My Chemical Romance -The Sharpest Lives Problem

Hey I just bought premium and I wanted to listen to The Sharpest Lives by MCR and it's not the album version of the song despite being listed under The Black Parade. It seems to be a demo recording or some form of live version, any ideas on what's go...

Newbie

Hey I just bought premium and I wanted to listen to The Sharpest Lives by MCR and it's not the album version of the song despite being listed under The Black Parade. It seems to be a demo recording o...

480 Views

0 replies

0 likes

  • 480 Views
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Solved!! All Albums sorts alphabetically by artist instead of album

Running Android 6.0.1, Spotify version shows 5.8.0.1029 armV7. When I go to Your Library > Albums, the albums are not sorting alphabetically based on Album title, they are sorting based on the artist name: Apologies if this is already being discussed...

Casual Listener

Running Android 6.0.1, Spotify version shows 5.8.0.1029 armV7.   When I go to Your Library > Albums, the albums are not sorting alphabetically based on Album title, they are sorting based o...

stretchypants

Casual Listener

631 Views

1 replies

0 likes

alphabetical sorting
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" This track is unavailable "

Hi!First I'm french so if I do some mistakes I'm sorry! I had a Galaxy S6 Edge and I bought a Galaxy S7 Edge and on these two devices I have the same problem! When I want to listen to any song an error appears : " Ce titre n'est pas disponible " ( " ...

Casual Listener

Hi! First I'm french so if I do some mistakes I'm sorry! I had a Galaxy S6 Edge and I bought a Galaxy S7 Edge and on these two devices I have the same problem! When I want to listen to any song an e...

osornios

Spotify Star

658 Views

5 replies

0 likes

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Streaming playback keeps stopping when using other apps

I have a Sony Xperia Z5 and Spotify premium.I use it with my Bose SoundLink colour.The app has started to randomly stop playback when using other apps. As soon as you go back into Spotify, playback resumes.Sometimes it's okay for half an hour. Other ...

Newbie

I have a Sony Xperia Z5 and Spotify premium. I use it with my Bose SoundLink colour. The app has started to randomly stop playback when using other apps. As soon as you go back into Spotify, pl...

213 Views

0 replies

0 likes

  • 213 Views
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Activity Feed Doesn't Work

I've been using Spotify on Android for several months and the Activity Feed has never, ever worked, not even once. I am certainly following people, and I can see the feed on Desktop (even though it itself only sporadically works, and ceases functioni...

Casual Listener

I've been using Spotify on Android for several months and the Activity Feed has never, ever worked, not even once. I am certainly following people, and I can see the feed on Desktop (even though it i...

BustedJynx

Regular

671 Views

5 replies

0 likes

  • 671 Views
  • 5 replies
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My device wouldn't play offline

HiMy phone device wouldn't play offline, and I have deleted all devices that I had. I have had this problem now for my first month of member as premium.

Casual Listener

Hi My phone device wouldn't play offline, and I have deleted all devices that I had. I have had this problem now for my first month of member as premium.

Yngvis3

Casual Listener

246 Views

2 replies

0 likes

  • 246 Views
  • 2 replies
  • 0 likes