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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

395864 Views

546 replies

35 likes

Account
Free
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  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8449 Views

0 replies

7 likes

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Solved!! Various issues with Sony Xperia X

Hi I've recently upgraded from a Sony Xperia Z3 with Marshmallow to a Sony Xperia X with pre installed Marshmallow and Spotify on the os and with Spotify's recent update every time I press the menu icon the app force closes. How do I resolve this. Al...

Casual Listener

Hi I've recently upgraded from a Sony Xperia Z3 with Marshmallow to a Sony Xperia X with pre installed Marshmallow and Spotify on the os and with Spotify's recent update every time I press the menu i...

Joe

Community Legend

1691 Views

3 replies

0 likes

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Solved!! spotify is crushing on android 7.0

Hi, I am a beta tester of android 7.0 (nougat).The spotify app is always crushing at the start of loadingI am getting an error: "an error occurred. please download this app again from amazon appstore" this isnt working ofcourse.

Casual Listener

Hi,   I am a beta tester of android 7.0 (nougat). The spotify app is always crushing at the start of loading I am getting an error: "an error occurred. please download this app again from am...

osornios

Spotify Star

1858 Views

1 replies

0 likes

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  • 1 replies
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Solved!! It's downloading everything I listening, but I don't selected offline mode

I use spotify in Android and Mac Desktop.On my Mac Desktop I have to make playlists to save offline.And on Android I just save the album and slide the offline. But now, it's downloading everything I listen. It's all with the green arrow. But isn't wh...

Casual Listener

I use spotify in Android and Mac Desktop. On my Mac Desktop I have to make playlists to save offline. And on Android I just save the album and slide the offline.   But now, it's downloading ...

gabrielguarany

Casual Listener

518 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Spotify Premium - Offline mode on android not working

I have spotify premium, and since last week, I can't listen music on Spotify on my Android while Offline. I already did the download of all my playslists, but still not working.

Newbie

I have spotify premium, and since last week, I can't listen music on Spotify on my Android while Offline. I already did the download of all my playslists, but still not working.

lol247

Regular

709 Views

1 replies

0 likes

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  • 1 replies
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Help

Y does my bf have to keep logging into Spotify after updating? I don't have to and he never did b4. Also he goes to log in and it logs him right back out. Why?

Casual Listener

Y does my bf have to keep logging into Spotify after updating? I don't have to and he never did b4. Also he goes to log in and it logs him right back out. Why?

lol247

Regular

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
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Whatsapp audio message

Can I send an audio message in whatsapp playing spotify on the same time?

Newbie

Can I send an audio message in whatsapp playing spotify on the same time?

557 Views

0 replies

0 likes

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songs are not downloading on the app only says waiting for download

alright so the app was working perfectly fine before but i wanted to upgrade my audio quality for offline mode so i deleted all of my downloads changed my quality to extreme and turned on the download for my playlist and now it is stuck on "waiting t...

Newbie

alright so the app was working perfectly fine before but i wanted to upgrade my audio quality for offline mode so i deleted all of my downloads changed my quality to extreme and turned on the downloa...

amirhafez69

Gig Goer

315 Views

1 replies

0 likes

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  • 1 replies
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Version 5.8.0.1029 Release Notes

Where can I found the Release Notes for the last Android update version 5.8.0.1029?

Casual Listener

Where can I found the Release Notes for the last Android update version 5.8.0.1029?

amirhafez69

Gig Goer

581 Views

1 replies

2 likes

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Trouble while playing music on sony xperia

[Spotify premium]Hello,When I try to play a song, I can only listen to it for 5 seconds and then it stops. The message "no Internet connection" is always displayed, but all the other apps using Internet on my phone work.How can I fix this problem?Tha...

Newbie

[Spotify premium] Hello, When I try to play a song, I can only listen to it for 5 seconds and then it stops. The message "no Internet connection" is always displayed, but all the other apps using I...

amirhafez69

Gig Goer

363 Views

1 replies

0 likes

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Solved!! loud sound every time music is stopped/started

I'm using a Samsung S3 and every time I click on stop or on play, there is a really loud sound. This only happens on my mobile phone. Do you know what I can do to make it stop?Thank you for every reply!

Casual Listener

I'm using a Samsung S3 and every time I click on stop or on play, there is a really loud sound. This only happens on my mobile phone. Do you know what I can do to make it stop? Thank you for every r...

lamikasa

Casual Listener

479 Views

2 replies

0 likes

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Audiobooks aren't english

I do actually live in Germany but my system/operating language of my device and so also Spotify is English. So now I want to listen to "The Stand" from Stephen King and search Stephen King, but everything I find is german. How can I set english as my...

Casual Listener

I do actually live in Germany but my system/operating language of my device and so also Spotify is English. So now I want to listen to "The Stand" from Stephen King and search Stephen King, but every...

Martinjg_de

Casual Listener

1720 Views

3 replies

7 likes

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  • 3 replies
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Downloaded songs keep getting erased

hi, I recently subscribed to spotify premium and wanted to download songs to my external sd card. this worked fine, but i had to unmount the card quickly, and when i re mounted it, all my songs were deleted and the sd card was empty. this is absolute...

Newbie

hi, I recently subscribed to spotify premium and wanted to download songs to my external sd card. this worked fine, but i had to unmount the card quickly, and when i re mounted it, all my songs were ...

357 Views

0 replies

0 likes

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Can't connect via mobile data, only WiFi

Hi everyone, I'm a premium user since a couple of weeks and my spotify can't connect to the mobile data service since yesterday. However, it works fine while connected to a WiFi network. Normal browsing as well as the other apps do work properly whil...

Newbie

Hi everyone,   I'm a premium user since a couple of weeks and my spotify can't connect to the mobile data service since yesterday. However, it works fine while connected to a WiFi network. Nor...

509 Views

0 replies

0 likes

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[Turkish] odemen gerçekleştitilemedi?

Vodafone kullanicisiyim ve tarifemde spotify üyeligi bulunmakta ve faturam otomatik odeme dahilinde ama ben odemen gerceklestirilemedi diye bir hata aliyorum sebebi nedir ?

Newbie

Vodafone kullanicisiyim ve tarifemde spotify üyeligi bulunmakta ve faturam otomatik odeme dahilinde ama ben odemen gerceklestirilemedi diye bir hata aliyorum sebebi nedir ?

307 Views

0 replies

0 likes

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No me carga mi musica

Todo me va bien pero cuando entro a mi musica y seleccionó toda la música se queda cargando y no pasa de hay me salgo y vuelvo a entrar, carga una vez y a la siguiente no carga, aveces ni si quiera reiniciando carga, ayúdenme por favor

Newbie

Todo me va bien pero cuando entro a mi musica y seleccionó toda la música se queda cargando y no pasa de hay me salgo y vuelvo a entrar, carga una vez y a la siguiente no carga, aveces ni si quiera r...

711 Views

0 replies

1 likes

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All my downloaded music has been deleted on android

I had 12gb of music downloaded onto my phone. All this music has been deleted from save on the app. I am in Malawi for 10 weeks and my only access to internet is over mobile data. The app has been connected to the internet regularly over this data. T...

Newbie

I had 12gb of music downloaded onto my phone. All this music has been deleted from save on the app. I am in Malawi for 10 weeks and my only access to internet is over mobile data. The app has been co...

290 Views

0 replies

0 likes

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cant find my downloads

Hi, im argentinian sorry for my english, my problem is: i have a lot of albums on my sd card, all that was downloaded from spotify, i´ve listened many time but today i cant find the music. The storage show the space how music occupe but in the app do...

Casual Listener

Hi, im argentinian sorry for my english, my problem is: i have a lot of albums on my sd card, all that was downloaded from spotify, i´ve listened many time but today i cant find the music. The storag...

osornios

Spotify Star

1010 Views

2 replies

0 likes

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This song is not available

Why has spotify recently started saying 'this song is not available' when I have spotify premium and my Internet seems to be working fine?

Casual Listener

Why has spotify recently started saying 'this song is not available' when I have spotify premium and my Internet seems to be working fine?

245 Views

0 replies

0 likes

  • 245 Views
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This song is not available

Why does it occasionally come up with 'this song is not available' when my Internet seems to be working fine and I pay for spotify premium?

Casual Listener

Why does it occasionally come up with 'this song is not available' when my Internet seems to be working fine and I pay for spotify premium?

237 Views

0 replies

0 likes

  • 237 Views
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