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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 34850 Views
  • 64 replies
  • 25 likes
  • 34850 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873596 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 873596 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25454 Views
  • 3 replies
  • 0 likes
  • 25454 Views
  • 3 replies
  • 0 likes

"No more space on this device" and "waiting for download"

I've had the same problem dude and I have the same situation except I have a Samsung galaxy S4 and a 128GB SD card and I set my storage to go there and it keeps saying "waiting to download" or "there is not enough space on this device" which is so fr...

  • Casual Listener
  • I've had the same problem dude and I have the same situation except I have a Samsung galaxy S4 and a 128GB SD card and I set my storage to go there and it keeps saying "waiting to download" or "there...
  • ZorkII
  • Roadie
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

High Data Usage

I saw threads about high usage on iOS but nothing for Android phones. What is the deal with Spotify eating all my data? I've used over 3GB and still have a week to go. I never use that much. Ever. I only listen to Spotify in the car for maybe 30 mins...

  • Newbie
  • I saw threads about high usage on iOS but nothing for Android phones. What is the deal with Spotify eating all my data? I've used over 3GB and still have a week to go. I never use that much. Ever. I ...
  • ZorkII
  • Roadie
  • 576 Views
  • 1 replies
  • 0 likes
  • Android
    data usage
  • 576 Views
  • 1 replies
  • 0 likes

Downloaded playlists do not play in offline mode

Currently, none of my downloaded playlists will play while in offline mode; they require an internet connection in order to play any song, even though the green download arrow appears next to every song. This should not be the case, as the "available...

  • Newbie
  • Currently, none of my downloaded playlists will play while in offline mode; they require an internet connection in order to play any song, even though the green download arrow appears next to every s...
  • Astame
  • Community Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Spotify switching to other devices

I am using a free trial of spotify premium (thanks starbucks!) Yet I noticed that whenever I'm driving and listening to spotify on my Samsung s7 randomly the playback device switches over to someone else. So I could be listening to Nirvana and all of...

  • Newbie
  • I am using a free trial of spotify premium (thanks starbucks!) Yet I noticed that whenever I'm driving and listening to spotify on my Samsung s7 randomly the playback device switches over to someone ...
  • user-removed
  • Not applicable
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Problema

Por que minhas músicas foram apagadas?

  • Newbie
  • Por que minhas músicas foram apagadas?
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

Stereo music

I have a galaxy S6 phone and i use a stereo plug to conect spotify to the radio in my car. I only hear music in left set of speakers.I have a premium accountWhen i play a MP3 file in the same way, i hear it full stereoI need help

  • Newbie
  • I have a galaxy S6 phone and i use a stereo plug to conect spotify to the radio in my car. I only hear music in left set of speakers. I have a premium account When i play a MP3 file in the same...
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

Sync 3

Hi i have a question, how can we desactivate spotify with sync 3? I have a f150 2016 with sync 3 but il dont like That i cant choose the songs directly from the phone and not from de sync 3 screen. All i see when i open spotify ans the bluetooth is o...

  • Casual Listener
  • Hi i have a question, how can we desactivate spotify with sync 3? I have a f150 2016 with sync 3 but il dont like That i cant choose the songs directly from the phone and not from de sync 3 screen. A...
  • travfran
  • Music Fan
  • 1815 Views
  • 5 replies
  • 0 likes
  • Sync3
  • 1815 Views
  • 5 replies
  • 0 likes

Solved!! How to play all tracks from one artist ?

Hi How to play ALL tracks from one artists? (how to put all tracks in an actual playlist etc.)If i enter artist page, i have only 'shuffle play' button, which plays only few most popular tracks.If i want to listen to more, i need to manually move aro...

  • Music Fan
  • Hi   How to play ALL tracks from one artists?  (how to put all tracks in an actual playlist etc.) If i enter artist page, i have only 'shuffle play' button, which plays only few most pop...
  • Astame
  • Community Legend
  • 596 Views
  • 1 replies
  • 0 likes
  • 596 Views
  • 1 replies
  • 0 likes

"Track not available"

I will begin my stating that I have a premium account that has worked flawlessly for several months. However in the last month or so iv been noticing that nearly all the songs i try to play (including songs iv already added to customized playlists) p...

  • Casual Listener
  • I will begin my stating that I have a premium account that has worked flawlessly for several months. However in the last month or so iv been noticing that nearly all the songs i try to play (includin...
  • Sio1er
  • Casual Listener
  • 299 Views
  • 3 replies
  • 0 likes
  • 299 Views
  • 3 replies
  • 0 likes

Songs suddenly unavailable on my spotify in my android

Hai, I'm from Indonesia, and have spotify premium for months now. I listen to Swords and Magic by Taeyeon just a few days ago. But suddenly, when i want to listen to it yesterday, it's gone from my playlist. And when i go to the settings to check the...

  • Casual Listener
  • Hai, I'm from Indonesia, and have spotify premium for months now. I listen to Swords and Magic by Taeyeon just a few days ago. But suddenly, when i want to listen to it yesterday, it's gone from my p...
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

Songs suddenly unavailable on my spotify

Hai, I'm from Indonesia, and have spotify premium for months now. I listen to Swords and Magic by Taeyeon just a few days ago. But suddenly, when i want to listen to it yesterday, it's gone from my playlist. And when i go to the settings to check the...

  • Casual Listener
  • Hai, I'm from Indonesia, and have spotify premium for months now. I listen to Swords and Magic by Taeyeon just a few days ago. But suddenly, when i want to listen to it yesterday, it's gone from my p...
  • 295 Views
  • 0 replies
  • 1 likes
  • 295 Views
  • 0 replies
  • 1 likes

I Cant get premium

  • Casual Listener
  • DasPeter
  • Community Legend
  • 275 Views
  • 3 replies
  • 0 likes
  • 275 Views
  • 3 replies
  • 0 likes

Podcasts keep undownloading

When I download a few podcasts, the next day they are back to being undownloafed and the cycle repeats once I go back to WiFi to download them again.

  • Newbie
  • When I download a few podcasts, the next day they are back to being undownloafed and the cycle repeats once I go back to WiFi to download them again.
  • 340 Views
  • 0 replies
  • 1 likes
  • 340 Views
  • 0 replies
  • 1 likes

Problem Setting Password

I cant use my spotify premium since i cannot create password on the device. i've been trying to create password through the link given to me but it always says "There is problem is setting password" (as shown in the picture) I cant figure out what is...

  • Newbie
  • I cant use my spotify premium since i cannot create password on the device. i've been trying to create password through the link given to me but it always says "There is problem is setting password" ...
  • Gritster
  • Newbie
  • 388 Views
  • 2 replies
  • 0 likes
  • 388 Views
  • 2 replies
  • 0 likes

Connect - samsung multiroom

Hi!I'm having some trouble with my old account, to get it connected to my samsung multiroom speakers. I have access to two premium accounts, but the connect function is only working on one of the accounts. I can see my multiroom speakers on both acco...

  • Visitor
  • Hi! I'm having some trouble with my old account, to get it connected to my samsung multiroom speakers. I have access to two premium accounts, but the connect function is only working on one of the...
  • 212 Views
  • 0 replies
  • 1 likes
  • 212 Views
  • 0 replies
  • 1 likes

Premium spotify reverted to free

I have 2 account,1 connected to facebook,&then i started to make a new account,for the premium,and start using it,there was no problem until this day, i was offline,listening to my playlist,when i turn my mobile data on,the spotify start playing ads,...

  • Newbie
  • I have 2 account,1 connected to facebook,&then i started to make a new account,for the premium,and start using it,there was no problem until this day, i was offline,listening to my playlist,when ...
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

missing numbers / artists

As example. As i search for " i am a raver lipstick". I don't find that number.Also as example. I can find the artist "hymn" but there are no songs. But if i scroll down. I see albums that have that artist..Regards

  • Newbie
  • As example. As i search for " i am a raver lipstick". I don't find that number. Also as example. I can find the artist "hymn" but there are no songs. But if i scroll down. I see albums that have t...
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes

Lost my playlists and music

Hello - I have just got a new Samsung phone and my music and playlists have disappeared. I am also not a premium memeber anymore. I have tried unistalling and reinstalling and also logging in with Facebook and nothing has worked so far. Any suggestio...

  • Newbie
  • Hello - I have just got a new Samsung phone and my music and playlists have disappeared. I am also not a premium memeber anymore. I have tried unistalling and reinstalling and also logging in with Fa...
  • user-removed
  • Not applicable
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Trouble connecting to car bluetooth

Recently, this screen (attached) haso been showing up when I try to connect to my car Bluetooth. It will play music if I've already had music playing, but won't let me choose a song or artist because it won't leave that screen. I've tried turning the...

  • Casual Listener
  • Recently, this screen (attached) haso been showing up when I try to connect to my car Bluetooth. It will play music if I've already had music playing, but won't let me choose a song or artist because...
  • brittnlaw
  • Casual Listener
  • 633 Views
  • 2 replies
  • 1 likes
  • 633 Views
  • 2 replies
  • 1 likes

Volume way too high

Hi, I'm having an issue running Spotify on my Sony Xperia Z5 compact (Android 6.0).The volume of the app is extremely loud. I turned both the phone's volume and the Spotify equalizer all the way down and it's still pretty loud. I would like to be abl...

  • Newbie
  • Hi,   I'm having an issue running Spotify on my Sony Xperia Z5 compact (Android 6.0). The volume of the app is extremely loud. I turned both the phone's volume and the Spotify equalizer all t...
  • 296 Views
  • 0 replies
  • 0 likes
  • 296 Views
  • 0 replies
  • 0 likes