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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

386809 Views

545 replies

34 likes

Account
Free
  • 386809 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8031 Views

0 replies

7 likes

  • 8031 Views
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  • 7 likes

Nested playlists

I have two groups of playlists. One thats fine to listed to with kids around and another were its not. Inside these folders are about 8-10 playlists of different genres.On my desktop all is well. On my android phone when i select ALL songs it only li...

Casual Listener

I have two groups of playlists. One thats fine to listed to with kids around and another were its not. Inside these folders are about 8-10 playlists of different genres. On my desktop all is well....

Joe

Community Legend

955 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Got logged out the Spotify app and can't log back in

Hey, I have Samsung S5 phone and during the night I was listening to Spotify, when I woke up and turned on the app, I got redirected at the Log In window. I tried logging back in and it didn't let me, even though on my laptop with Windows OS, works f...

Casual Listener

Hey, I have Samsung S5 phone and during the night I was listening to Spotify, when I woke up and turned on the app, I got redirected at the Log In window. I tried logging back in and it didn't let me...

Joe

Community Legend

495 Views

3 replies

0 likes

  • 495 Views
  • 3 replies
  • 0 likes

Sound stops, restarts and then stops permamently

Device: moto x style android 6.0After a random amount of time, always less than 5 minutes, the sound will suddenly stop, immediately restart for a second and then permanently stop until I repress the play button. The problem only seems to occur with ...

Casual Listener

Device: moto x style android 6.0 After a random amount of time, always less than 5 minutes, the sound will suddenly stop, immediately restart for a second and then permanently stop until I repress...

FirstCoffee

Newbie

407 Views

3 replies

0 likes

  • 407 Views
  • 3 replies
  • 0 likes

+ sign is not working to save music

The sign to save music to your library that looks like this + is not working I have to manually press the three dotted options button to save it. Its not a big deal it's just annoying. Is this a bug or what ? Please help usingLG V10Running on Android...

Newbie

The sign to save music to your library that looks like this + is not working I have to manually press the three dotted options button to save it. Its not a big deal it's just annoying. Is this a bug ...

qeeqqeeq

Casual Listener

507 Views

2 replies

1 likes

  • 507 Views
  • 2 replies
  • 1 likes

Spotify no internet connection on mobile

I have no internet connection when using mobile internet in spotify.WLAN everything works fine, interestingly, when I start the APP with WLAN switch to mobile, it will play some songs, I can even skip, until at some point maybe 15min later it stops w...

Casual Listener

I have no internet connection when using mobile internet in spotify. WLAN everything works fine, interestingly, when I start the APP with WLAN switch to mobile, it will play some songs, I can even s...

ninahellebreker

Casual Listener

383 Views

1 replies

0 likes

  • 383 Views
  • 1 replies
  • 0 likes

Random pausing on Nextbook

Spotify keeps pausing randomly on my Nextbook Ares 11 tablet, but only when I have headphones in? Have tried signing out, reinstalling, clearing cache and data, and all my software is up to date. Doesn't happen with other apps, so not an issue with m...

Casual Listener

Spotify keeps pausing randomly on my Nextbook Ares 11 tablet, but only when I have headphones in? Have tried signing out, reinstalling, clearing cache and data, and all my software is up to date. Doe...

khackeborn

Casual Listener

477 Views

2 replies

0 likes

  • 477 Views
  • 2 replies
  • 0 likes

Music no longer plays

Half of the songs in my library just won't play anymore. What the heck am I paying for?

Newbie

Half of the songs in my library just won't play anymore.  What the heck am I paying for?

Bittencourt

Spotify Star

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes

Internet

I have full LTE internet but it says your offline.I installed spotify new and restartet my device but the same fault now i cant even login

Newbie

I have full LTE internet but it says your offline. I installed spotify new and restartet my device but the same fault now i cant even login

tjones17

Gig Goer

533 Views

2 replies

0 likes

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  • 2 replies
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Spotify premium offline

The problem I find is a phone Samsung S4 I use only for music . I download music so that it is available offline , the day after the download is completed , "disappears " device. And I have to re-download every time I want to listen offline .Thus the...

Visitor

The problem I find is a phone Samsung S4 I use only for music . I download music so that it is available offline , the day after the download is completed , "disappears " device. And I have to re-dow...

Joe

Community Legend

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Spotify stops when moving to other android apps

How do you stop Spotify stopping when using any android apps that contain media. Eg, using my wellness app which has videos on, they are disabled from auto play bit Spotify still stops when opening the app.

Newbie

How do you stop Spotify stopping when using any android apps that contain media. Eg, using my wellness app which has videos on, they are disabled from auto play bit Spotify still stops when opening t...

428 Views

0 replies

0 likes

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I want to connect my Denon stereo directly with spotify app.

I can connect my (android)smartphone with the "screen mirroring" function to my stereo and listen to my library, but it doesnt work with spotify. Is there anyway that I can use the screen mirroring function(or any other) in the spotify app to achieve...

Newbie

I can connect my (android)smartphone with the "screen mirroring" function to my stereo and listen to my library, but it doesnt work with spotify. Is there anyway that I can use the screen mirroring f...

504 Views

0 replies

0 likes

  • 504 Views
  • 0 replies
  • 0 likes

#NowPlaying hashtag not showing

Hello guys When I shared song at first, Spotify automatically posted it with a #NowPlaying hashtag (and it was done within a Spotify screen).When I share now, an Android system share screen appears. And I have to manually put the hashtag, which is in...

Regular

Hello guys 🙂 When I shared song at first, Spotify automatically posted it with a #NowPlaying hashtag (and it was done within a Spotify screen). When I share now, an Android system share screen...

erre_treinta

Regular

1499 Views

6 replies

1 likes

  • 1499 Views
  • 6 replies
  • 1 likes

Shuffle Play not playing on mobile app, says I need Premium

I have a free account, and when I press shuffle play on the mobile app, it says I need Premium. I already tried clearing cache, but nothing happened.Plz help, Thanks!

Newbie

I have a free account, and when I press shuffle play on the mobile app, it says I need Premium.   I already tried clearing cache, but nothing happened. Plz help, Thanks!

ProMusicophile

Gig Goer

544 Views

1 replies

0 likes

  • 544 Views
  • 1 replies
  • 0 likes

Lost playlist after Samsung S5 hard reset

Hi,My phone underwent a factory hard reset yesterday and once it was restored spotify app was there but all my playlists have disappeared and I can't get them back. Any suggestions.

Newbie

Hi, My phone underwent a factory hard reset yesterday and once it was restored spotify app was there but all my playlists have disappeared and I can't get them back. Any suggestions.

ProMusicophile

Gig Goer

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes

Can't click on a song to listen to.

Spotify will not let me click on a song to listen to at all. I tried logging out and logging back in. I also tried restarting my device and redownloading the app but nothing with work.

Newbie

Spotify will not let me click on a song to listen to at all. I tried logging out and logging back in. I also tried restarting my device and redownloading the app but nothing with work.

Joe

Community Legend

1474 Views

4 replies

0 likes

  • 1474 Views
  • 4 replies
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Solved!! Paid for student spotify and still on free

This is the second time with Spotify and I got charged 5.40 for the Spotify for students. I just want my account upgraded. Last account on my girlfriends phone I got charge 3 times and was not refunded. I did not receive a receipt emailed to my email...

Newbie

This is the second time with Spotify and I got charged 5.40 for the Spotify for students. I just want my account upgraded. Last account on my girlfriends phone I got charge 3 times and was not refund...

Joe

Community Legend

2094 Views

11 replies

1 likes

  • 2094 Views
  • 11 replies
  • 1 likes

Problemas con Soundalive de samsung y spotify

hola! , tengo suscrpcion spotify chile aunque no creo que tenga que ver con mi problema.Resulta que cambie mi telefono celular hace unas semanas y tuve problemas con la calidad de las reproducciones, al comienzo pense que era problema de mi celular, ...

Newbie

hola! , tengo suscrpcion spotify chile aunque no creo que tenga que ver con mi problema. Resulta que cambie mi telefono celular hace unas semanas y tuve problemas con la calidad de las reproduccione...

2051 Views

0 replies

1 likes

  • 2051 Views
  • 0 replies
  • 1 likes

Solved!! Various issues with Sony Xperia X

Hi I've recently upgraded from a Sony Xperia Z3 with Marshmallow to a Sony Xperia X with pre installed Marshmallow and Spotify on the os and with Spotify's recent update every time I press the menu icon the app force closes. How do I resolve this. Al...

Casual Listener

Hi I've recently upgraded from a Sony Xperia Z3 with Marshmallow to a Sony Xperia X with pre installed Marshmallow and Spotify on the os and with Spotify's recent update every time I press the menu i...

Joe

Community Legend

1662 Views

3 replies

0 likes

  • 1662 Views
  • 3 replies
  • 0 likes

Solved!! spotify is crushing on android 7.0

Hi, I am a beta tester of android 7.0 (nougat).The spotify app is always crushing at the start of loadingI am getting an error: "an error occurred. please download this app again from amazon appstore" this isnt working ofcourse.

Casual Listener

Hi,   I am a beta tester of android 7.0 (nougat). The spotify app is always crushing at the start of loading I am getting an error: "an error occurred. please download this app again from am...

osornios

Spotify Star

1844 Views

1 replies

0 likes

  • 1844 Views
  • 1 replies
  • 0 likes