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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

194447 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 194447 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

535605 Views

78 replies

3 likes

  • 535605 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

439080 Views

565 replies

37 likes

Account
Free
  • 439080 Views
  • 565 replies
  • 37 likes

I've had it with Spotify

I don't understand why Spotify is so terrible with customer service. I've been waiting since December for them to give me an app that works on my tablet. Spotify Cares seems to be the slowest and most clueless bunch I've ever had to deal with. I've r...

Visitor

I don't understand why Spotify is so terrible with customer service.  I've been waiting since December for them to give me an app that works on my tablet.  Spotify Cares seems to be the slo...

user-removed

Not applicable

1890 Views

13 replies

1 likes

  • 1890 Views
  • 13 replies
  • 1 likes

Spotify

My Spotify won't load. When ever I open it Spotify has a black screen and then my phone reports it has froze the only notification from Spotify is check your storage space. I have in reinstalled it but nothing has happened

Casual Listener

My Spotify won't load. When ever I open it Spotify has a black screen and then my phone reports it has froze the only notification from Spotify is check your storage space. I have in reinstalled it b...

osornios

Spotify Star

517 Views

1 replies

0 likes

  • 517 Views
  • 1 replies
  • 0 likes

Super slow after marshmallow upgrade

The app will start up and work well for the first few minutes. After that it takes forever to load or switch tracks, and sometimes when clicking an album, the tracks won't even show up. Brand new phone, just installed, no offline play list.LG V10 And...

Casual Listener

The app will start up and work well for the first few minutes. After that it takes forever to load or switch tracks, and sometimes when clicking an album, the tracks won't even show up. Brand new pho...

Fungusamongus98

Casual Listener

792 Views

3 replies

1 likes

  • 792 Views
  • 3 replies
  • 1 likes

Offline songs keep getting deleted

This is the 4th time this has happened and i'm getting pretty frustrated since i am paying for premium. All the songs i have downloaded onto my device have been deleted because it says that, "you have reached the maximum of three devices", when i am ...

Newbie

This is the 4th time this has happened and i'm getting pretty frustrated since i am paying for premium. All the songs i have downloaded onto my device have been deleted because it says that, "you hav...

Joe

Community Legend

470 Views

1 replies

0 likes

  • 470 Views
  • 1 replies
  • 0 likes

Connection problem

Hi, I've been suffering this problem since I have smartphone. I don't know why but while I have my app open my Spotify internet conection works perfectly (in the streets, at work, at home, etc...) but when I leave the app, it disconects from internet...

Casual Listener

Hi, I've been suffering this problem since I have smartphone. I don't know why but while I have my app open my Spotify internet conection works perfectly (in the streets, at work, at home, etc...) bu...

Joe

Community Legend

380 Views

1 replies

0 likes

  • 380 Views
  • 1 replies
  • 0 likes

Unable to log into my spotify account on phone

Hi I am using a oneplus phone. I installed spotify and tried logging in. It gave me the error incorrect usrname/ password. I re-installed the app and then changed the password but I am still getting the same error. I am using a one plus phone. Kindly...

Casual Listener

Hi I am using a oneplus phone. I installed spotify and tried logging in. It gave me the error incorrect usrname/ password. I re-installed the app and then changed the password but I am still getting ...

osornios

Spotify Star

521 Views

2 replies

0 likes

  • 521 Views
  • 2 replies
  • 0 likes

Need help logging into my Galaxy 7 cell phone

Just signed up for the family plan online and it will not let me sign into my account on my cell phone.It tells I don't have a account.But when I go sign onto my laptop there's no issue with the matter. I just signed up and I am having problems out o...

Newbie

Just signed up for the family plan online and it will not let me sign into my account on my cell phone.It tells I don't have a account.But when I go sign  onto my laptop there's no issue with th...

osornios

Spotify Star

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Spotify on android wont stay open or play music.

When I try to open spotify it instantly closes. I've done a complete uninstall and restart, all of the trouble shooting things and it still isn't usable.

Casual Listener

When I try to open spotify it instantly closes. I've done a complete uninstall and restart, all of the trouble shooting things and it still isn't usable.

Joe

Community Legend

394 Views

1 replies

0 likes

  • 394 Views
  • 1 replies
  • 0 likes

Suggested Songs

I'm trying to listen to a specific album, and I don't mind that it's shuffled, or that ads play every now and then, but what I do find incredibly bothersome and unappealing about this app is that, recently, it keeps playing unending strings of "sugge...

Casual Listener

I'm trying to listen to a specific album, and I don't mind that it's shuffled, or that ads play every now and then, but what I do find incredibly bothersome and unappealing about this app is that, re...

tjones17

Gig Goer

531 Views

1 replies

2 likes

  • 531 Views
  • 1 replies
  • 2 likes

Play mp3 files on my mobile phone

I have added a couple of mp3 files to one of my playlists and while they can be played in the desktop version I'm still having trouble getting them to play on my mobile (the songs are greyed out right now). The files are on the phone too of course, b...

Casual Listener

I have added a couple of mp3 files to one of my playlists and while they can be played in the desktop version I'm still having trouble getting them to play on my mobile (the songs are greyed out righ...

HoneySue

Casual Listener

892 Views

2 replies

0 likes

  • 892 Views
  • 2 replies
  • 0 likes

Por qué no puedo ver lo que escuchan mis amigos en tiempo real?

No puedo observar lo que mis amigos escuchan en tiempo real, ni desde mi tablet ni desde el celular. Alguien sabe como resolverlo?

Casual Listener

No puedo observar lo que mis amigos escuchan en tiempo real, ni desde mi tablet ni desde el celular. Alguien sabe como resolverlo?

padd20OmG

Newbie

17909 Views

4 replies

1 likes

  • 17909 Views
  • 4 replies
  • 1 likes

Solved!! Spotify lost my playlist

Hi, spotify (probably) lost my playlist and I would like to have it back. What can I do?

Casual Listener

Hi, spotify (probably) lost my playlist and I would like to have it back. What can I do?

mzwagemakers

Roadie

742 Views

1 replies

0 likes

  • 742 Views
  • 1 replies
  • 0 likes

Solved!! I can't login anymore

I can't login anymore neither with Facebook nor password/email. I uninstalled reinstalled but that didn't work. The error i getbis Invalid username/ passwordSamsung s6 on marshmallow

Roadie

I can't login anymore neither with Facebook nor password/email. I uninstalled reinstalled but that didn't work. The error i getbis Invalid username/ password Samsung s6 on marshmallow

tinalbutlergb

Newbie

27965 Views

9 replies

1 likes

Login problems android
  • 27965 Views
  • 9 replies
  • 1 likes

Solved!! Spotify doesn't recognize device as tablet

I am using Spotify on the tablet that came with my 2016 Vizio M-Series Smart TV. It only allows shuffle play like it would on phones. How do I get this fixed/report to Spotify devs?

Newbie

I am using Spotify on the tablet that came with my 2016 Vizio M-Series Smart TV. It only allows shuffle play like it would on phones. How do I get this fixed/report to Spotify devs?

Joe

Community Legend

2159 Views

1 replies

0 likes

  • 2159 Views
  • 1 replies
  • 0 likes

App crashing too often

I can't stand it anymore. When I listen to an album the app crashes 3-5 times. It's horrible. It destroys the whole atmosphere and emotion of listenning to a song/album. I'm a premium user and I want a solution for this. I already reinstalled it, reb...

Newbie

I can't stand it anymore. When I listen to an album the app crashes 3-5 times. It's horrible. It destroys the whole atmosphere and emotion of listenning to a song/album. I'm a premium user and I want...

Knyaf

Roadie

539 Views

2 replies

0 likes

  • 539 Views
  • 2 replies
  • 0 likes

"This song is not available"

I have premium and I'm having problems playing music I haven't downloaded. I have Internet and WiFiPlease help

Newbie

I have premium and I'm having problems playing music I haven't downloaded. I have Internet and WiFi Please help

Joe

Community Legend

768 Views

5 replies

0 likes

  • 768 Views
  • 5 replies
  • 0 likes

songs ( offline) remove from playlist

Hi,I'm on the vacations and i don't have good internet, that's why i bought spotify premium. Today songs (which were downloaded) removed out from the playlist and i cant listen songs off-line. I've get a little angry... Plz help. Sorry for my English...

Casual Listener

Hi, I'm on the vacations and i don't have good internet, that's why i bought spotify premium. Today songs (which were downloaded) removed out from the playlist and i cant listen songs off-line. I've...

jakub69

Casual Listener

493 Views

2 replies

0 likes

  • 493 Views
  • 2 replies
  • 0 likes

Solved!! Streaming to another Music player

Hello,recently I downloaded a music player and couldn't figure out how to sync it to my spotify account. Is there any way possible to do that? Sincerely, Jeremy

Casual Listener

Hello,recently I downloaded a music player and couldn't figure out how to sync it to my spotify account. Is there any way possible to do that? Sincerely, Jeremy

jeoffrey_jimena

Newbie

14721 Views

3 replies

0 likes

  • 14721 Views
  • 3 replies
  • 0 likes

Spotify stops playning after every song

HiI have i problem whit all my androids units (Samung Galaxy s5 and Samsung Galaxy Tab s2). Spotify stops playning after every song even though I have shuffel activated. I have already tried to reinstalled the app several times and emtyed cache, but ...

Newbie

Hi I have i problem whit all my androids units (Samung Galaxy s5 and Samsung Galaxy Tab s2). Spotify stops playning after every song even though I have shuffel activated. I have already tried t...

Joe

Community Legend

481 Views

1 replies

0 likes

  • 481 Views
  • 1 replies
  • 0 likes