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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375566 Views

541 replies

34 likes

Account
Free
  • 375566 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7533 Views

0 replies

7 likes

  • 7533 Views
  • 0 replies
  • 7 likes

Solved!! Update to Android 5.0

Today I updated my Samsung galaxy s5 to the newest Android-version, 5.0. And now I can't switch/pause/play songs while spotify is running through the S view or the locket screen. I have to unlock my phone totally to get through to spotify. It's super...

Newbie

Today I updated my Samsung galaxy s5 to the newest Android-version, 5.0. And now I can't switch/pause/play songs while spotify is running through the S view or the locket screen. I have to unlock my ...

Bluephoenix1313

Newbie

13115 Views

14 replies

2 likes

  • 13115 Views
  • 14 replies
  • 2 likes

Why can't I delete a playing song from a playlist?

I know you can delete songs from within a playlist by going into the playlist but when you are out and about, in order to delete a song, you have to go into the playlist and spend like 5 minutes finding the song to delete. Sort of spoils my morning w...

Casual Listener

I know you can delete songs from within a playlist by going into the playlist but when you are out and about, in order to delete a song, you have to go into the playlist and spend like 5 minutes find...

ProMusicophile

Gig Goer

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
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Solved!! how to play spotify when its offline?

hi, i have a samsung note 3 phone and im (as you can see) a free user of spotify. so when i attempt to play one of my offline playlists on spotify with no wifi and data, spotify was offline. so i tried to figure out how to load up my offline playlist...

Casual Listener

hi, i have a samsung note 3 phone and im (as you can see) a free user of spotify.   so when i attempt to play one of my offline playlists on spotify with no wifi and data, spotify was offline....

eena-chan

Casual Listener

512 Views

2 replies

0 likes

  • 512 Views
  • 2 replies
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Cant start app

Hi. When i download spotify app for android it says i need 496 GB of free space on my device to use it and since it's on a phone i dont have that space free for it. I have tried to remove my devices when i'm logged into spotifty.com and i've tried to...

Casual Listener

Hi.   When i download spotify app for android it says i need 496 GB of free space on my device to use it and since it's on a phone i dont have that space free for it.   I have tried to ...

Joe

Community Legend

614 Views

6 replies

0 likes

  • 614 Views
  • 6 replies
  • 0 likes

Galaxy s7 - premium - wont download songs in offline (or online) mode

I'm in offline mode, and my songs will not down load. They were once downloaded, but erased. So I Uninstaller, then reinstalled the app. Now they just sit there and do nothing whether I'm in offline or online mode. I'm connected to wifi.

Newbie

I'm in offline mode, and my songs will not down load. They were once downloaded, but erased. So I Uninstaller, then reinstalled the app. Now they just sit there and do nothing whether I'm in offline ...

Joe

Community Legend

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

Can log in on Android app but not on the website

Hey Guys, the weirdest thing is happening. I just downloaded the android app and it was no problem logging in with my facebook account info. But if I want to sign into the spotify website it says that the exact same login info is incorrect. Upon requ...

Newbie

Hey Guys,    the weirdest thing is happening. I just downloaded the android app and it was no problem logging in with my facebook account info. But if I want to sign into the spotify webs...

Joe

Community Legend

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Volume goes up and down

When i play songs on my Samsung galaxy tab GT-P7320, the volume goes up and down. Can anybody hjelp me? I have read in many forums, but still not get a solution. Thanks for help

Casual Listener

When i play songs on my Samsung galaxy tab GT-P7320, the volume goes up and down. Can anybody hjelp me? I have read in many forums, but still not get a solution. Thanks for help

Joe

Community Legend

393 Views

3 replies

0 likes

  • 393 Views
  • 3 replies
  • 0 likes

Constantly re-downloading music

I have spotify premium, it worked great until I went camping and tried to use my offline music. None of the music I had taken the time to save was available and a lot of my playlists were incomplete. After saving everything again when I got to WiFi, ...

Newbie

I have spotify premium, it worked great until I went camping and tried to use my offline music. None of the music I had taken the time to save was available and a lot of my playlists were incomplete....

Joe

Community Legend

1675 Views

1 replies

0 likes

  • 1675 Views
  • 1 replies
  • 0 likes

Offline Music Problem

My primary use of Spotify is on my Android Sony Z5, but every time that my phone turns off due to Power Loss or Sim Removal it removes all my music.Is there any way to authorise this as my main device so i dont lose my music?

Newbie

My primary use of Spotify is on my Android Sony Z5, but every time that my phone turns off due to Power Loss or Sim Removal it removes all my music. Is there any way to authorise this as my main dev...

Joe

Community Legend

301 Views

2 replies

0 likes

  • 301 Views
  • 2 replies
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Solved!! Local Files Playlist not completely there

I've nade a playlist from Local FIles on my PC, in order to listen to them on my phone. Except a bunch of the songs appear greyed out when listening on the phone(this is not the case on desktop) Quite annoying, especially since I only went this route...

Casual Listener

I've nade a playlist from Local FIles on my PC, in order to listen to them on my phone. Except a bunch of the songs appear greyed out when listening on the phone(this is not the case on desktop) &nb...

WillMcD

Casual Listener

432 Views

2 replies

0 likes

  • 432 Views
  • 2 replies
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Spotify lose track of my offline data

Hi!I know that I have put a few of my list in offlinemode. But yesterday when I needed them spotify couldn´t find the music, BUT the app is using 17 GB of storage.Why and how could this be? Best regards

Casual Listener

Hi! I know that I have put a few of my list in offlinemode. But yesterday when I needed them spotify couldn´t find the music, BUT the app is using 17 GB of storage. Why and how could this be? &nbs...

JohnnyMalaria

Casual Listener

308 Views

2 replies

0 likes

  • 308 Views
  • 2 replies
  • 0 likes

Use of Android Spotify App

For those of you using the Android phone or tablet app for Spotify, have you figured out a way to edit a playlist (i.e., the order of the songs). There doesn't seem to be that functionality. On Apple, it is simple You just click the edit buttom in th...

Regular

For those of you using the Android phone or tablet app for Spotify, have you figured out a way to edit a playlist (i.e., the order of the songs). There doesn't seem to be that functionality. On Apple...

Joe

Community Legend

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

Says Everything Needs Premium

Im just trying to use my Playlists I've made buy this app tells me I need premium for shuffle play. I'm not happy about this seeing as how when I used Spotify before I never needed premium for just basic shuffle play. I feel as if they are pressurein...

Newbie

Im just trying to use my Playlists I've made buy this app tells me I need premium for shuffle play. I'm not happy about this seeing as how when I used Spotify before I never needed premium for just b...

Joe

Community Legend

577 Views

2 replies

0 likes

  • 577 Views
  • 2 replies
  • 0 likes

Problem with download and storage

Lo siento por hablar en español. Quiero saber si existe solución a un problema. Cuando tengo mi lista descargada y mi suscripción de premium se agota por cualquier causa, me obliga a descargar la lista de nuevo, el problema está en que los archivos q...

Casual Listener

Lo siento por hablar en español. Quiero saber si existe solución a un problema. Cuando tengo mi lista descargada y mi suscripción de premium se agota por cualquier causa, me obliga a descargar la...

user-removed

Not applicable

611 Views

2 replies

0 likes

  • 611 Views
  • 2 replies
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Nested playlists

I have two groups of playlists. One thats fine to listed to with kids around and another were its not. Inside these folders are about 8-10 playlists of different genres.On my desktop all is well. On my android phone when i select ALL songs it only li...

Casual Listener

I have two groups of playlists. One thats fine to listed to with kids around and another were its not. Inside these folders are about 8-10 playlists of different genres. On my desktop all is well....

Joe

Community Legend

926 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Got logged out the Spotify app and can't log back in

Hey, I have Samsung S5 phone and during the night I was listening to Spotify, when I woke up and turned on the app, I got redirected at the Log In window. I tried logging back in and it didn't let me, even though on my laptop with Windows OS, works f...

Casual Listener

Hey, I have Samsung S5 phone and during the night I was listening to Spotify, when I woke up and turned on the app, I got redirected at the Log In window. I tried logging back in and it didn't let me...

Joe

Community Legend

470 Views

3 replies

0 likes

  • 470 Views
  • 3 replies
  • 0 likes

Sound stops, restarts and then stops permamently

Device: moto x style android 6.0After a random amount of time, always less than 5 minutes, the sound will suddenly stop, immediately restart for a second and then permanently stop until I repress the play button. The problem only seems to occur with ...

Casual Listener

Device: moto x style android 6.0 After a random amount of time, always less than 5 minutes, the sound will suddenly stop, immediately restart for a second and then permanently stop until I repress...

FirstCoffee

Newbie

384 Views

3 replies

0 likes

  • 384 Views
  • 3 replies
  • 0 likes

+ sign is not working to save music

The sign to save music to your library that looks like this + is not working I have to manually press the three dotted options button to save it. Its not a big deal it's just annoying. Is this a bug or what ? Please help usingLG V10Running on Android...

Newbie

The sign to save music to your library that looks like this + is not working I have to manually press the three dotted options button to save it. Its not a big deal it's just annoying. Is this a bug ...

qeeqqeeq

Casual Listener

497 Views

2 replies

1 likes

  • 497 Views
  • 2 replies
  • 1 likes

Spotify no internet connection on mobile

I have no internet connection when using mobile internet in spotify.WLAN everything works fine, interestingly, when I start the APP with WLAN switch to mobile, it will play some songs, I can even skip, until at some point maybe 15min later it stops w...

Casual Listener

I have no internet connection when using mobile internet in spotify. WLAN everything works fine, interestingly, when I start the APP with WLAN switch to mobile, it will play some songs, I can even s...

ninahellebreker

Casual Listener

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes