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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375900 Views

541 replies

34 likes

Account
Free
  • 375900 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7542 Views

0 replies

7 likes

  • 7542 Views
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  • 7 likes

3 devices problem

Spotify keeps telling me that I have reached the maximum number of devices (3) and consequently deletes all of my downloaded songs, I don't have it on any other devices - help???

Casual Listener

Spotify keeps telling me that I have reached the maximum number of devices (3) and consequently deletes all of my downloaded songs, I don't have it on any other devices - help???

Joe

Community Legend

687 Views

7 replies

0 likes

  • 687 Views
  • 7 replies
  • 0 likes

Will i be charged after the 7 day trial?

I clicked on the 7 day trial by accident and I can't cancel it. Now I'm wondering will I start be charged after that? I didn't put any credit card information in.

Newbie

I clicked on the 7 day trial by accident and I can't cancel it. Now I'm wondering will I start be charged after that? I didn't put any credit card information in.

Joe

Community Legend

229 Views

1 replies

0 likes

  • 229 Views
  • 1 replies
  • 0 likes

spotify on galaxy 6

I uninstalled spotify from my galaxy 6, I reinstalled it via google play but can't locate it on my phone, when I go to install it again via google play, it shows it as being installed but I can't find it on my phone.

Newbie

I uninstalled spotify from my galaxy 6, I reinstalled it via google play but can't locate it on my phone, when I go to install it again via google play, it shows it as being installed but I can't fin...

245 Views

0 replies

0 likes

  • 245 Views
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  • 0 likes

Solved!! Spotify don't want to save music on SD-Card 'your data couldn't be transfered'

I have bought a new SD-Card just for Spotify and if i click on 'save on SD-Card' in the options, Spotify says 'your data could not be transfered' EVERY TIME. Im so disappointed right now. derferdinator

Casual Listener

I have bought a new SD-Card just for Spotify and if i click on 'save on SD-Card' in the options, Spotify says 'your data could not be transfered' EVERY TIME. Im so  disappointed right now. &nbs...

derferdinator

Casual Listener

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

Music stops playing

After two or three songs the music stops playing. I have downloaded the latest version and deleted my cache as well as uninstalling and reinstalling.... nothing has worked. I have a galaxy s7 phone but the problem does not seem to occur on my iPad......

Casual Listener

After two or three songs the music stops playing. I have downloaded the latest version and deleted my cache as well as uninstalling and reinstalling.... nothing has worked. I have a galaxy s7 phone b...

LottieMillie

Casual Listener

278 Views

2 replies

0 likes

  • 278 Views
  • 2 replies
  • 0 likes

My spotify for samsung s6 stop playing behind other applications

When playing with spotify and the application suddenly stops playing? How to fix this?

Regular

When playing with spotify and the application suddenly stops playing? How to fix this?

Joe

Community Legend

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

[BUG] Spotify has Alzheimers

Hello, My Spotify keeps on forgetting the last song it played. No matter if I just wait some hours or if I restart my phone. I'm using Spotify mostly offline on my mobile, since I don't have the best dataplan in Germany. As soon as I switch back to o...

Casual Listener

Hello,   My Spotify keeps on forgetting the last song it played. No matter if I just wait some hours or if I restart my phone. I'm using Spotify mostly offline on my mobile, since I don't have...

275 Views

0 replies

0 likes

  • 275 Views
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Constant crashes on samsung galaxy note 3

So my Spotify will play fine for 2 -3 songs then it will crash and I'll have to open and start my Playlist again, this never stops. It has been happening for a month or so. I have premium, Uninstalled and reinstalled, removed my SD card none of this ...

Newbie

So my Spotify will play fine for 2 -3 songs then it will crash and I'll have to open and start my Playlist again, this never stops. It has been happening for a month or so. I have premium, Uninstalle...

249 Views

0 replies

0 likes

  • 249 Views
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Offline modus werkt niet

Sinds een week kan ik spotify niet meer offline gebruiken.Zowel thuis op de mediaspeler (android)Mobiel (Android)Autoradio (Android)Online werkt wel maar wil graag spotify offline gebruiken in de auto.Ik heb een premium abonnement.Wie iemand een oplo...

Casual Listener

Sinds een week kan ik spotify niet meer offline gebruiken. Zowel thuis op de mediaspeler (android) Mobiel (Android) Autoradio (Android) Online werkt wel maar wil graag spotify offline gebruiken i...

Hubo

Community Legend

10287 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Facebook + Spotify = bug ?

Hello ! I have a bug with Spotify when i use the app sametime facebook. When i like something the song on listen skip automatically. Solutions for correct this bug ?

Newbie

Hello ! I have a bug with Spotify when i use the app sametime facebook. When i like something the song on listen skip automatically. Solutions for correct this bug ?

479 Views

0 replies

1 likes

  • 479 Views
  • 0 replies
  • 1 likes

random

In random does it play every song once before it starts again ..it seems like it plays some songs twice before it goes thu them all...not sure? ??

Newbie

In random does it play every song once before it starts again ..it seems like it plays some songs twice before it goes thu them all...not sure? ??

vini_hudson

Regular

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
  • 0 likes

amigo

No puedo reproducir unas canciones las cuales antes si podía reproducirlas

Newbie

No puedo reproducir unas canciones las cuales antes si podía reproducirlas

vini_hudson

Regular

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Offline files arent avilable

Hey, so I recently started using Spotify and became premium and all.Downloaded the app and and with it, like a 1100 songs to be available offline.Its the second time already that I turn off my phone, and on again and all the songs cannot be played of...

Casual Listener

Hey, so I recently started using Spotify and became premium and all. Downloaded the app and and with it, like a 1100 songs to be available offline. Its the second time already that I turn off my ph...

Edenbachar

Casual Listener

358 Views

2 replies

0 likes

  • 358 Views
  • 2 replies
  • 0 likes

Running playlists unavailable ?

Going for a run this evening I opened the running section only to see there were no playlists (see picture). I managed to get to the Recommended for you running playlist from the Recently played section but after detecting tempo nothing happens.I've ...

Casual Listener

Going for a run this evening I opened the running section only to see there were no playlists (see picture). I managed to get to the Recommended for you running playlist from the Recently p...

Joe

Community Legend

850 Views

4 replies

0 likes

Playlists
Running
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  • 4 replies
  • 0 likes

Solved!! missing downloaded playlists

Hi there Spotify people.I recently accidentally let my premium subscription lapse. I've got my premium service back now but I have a problem with my previously downloaded playlists not appearing. My phone (Sony Xperia S) says I have 2.4 Gig of memory...

Casual Listener

Hi there Spotify people. I recently accidentally let my premium subscription lapse. I've got my premium service back now but I have a problem with my previously downloaded playlists not appearing. M...

user-removed

Not applicable

1464 Views

11 replies

0 likes

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  • 11 replies
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Running playlists are gone

Hi,I have been trying to access Spotify's running playlists, but none of them are available. There is only a blank page in the "Running" mood section. I have reinstalled the app but the problem persists. Since I could access them before the update, s...

Newbie

Hi, I have been trying to access Spotify's running playlists, but none of them are available. There is only a blank page in the "Running" mood section. I have reinstalled the app but the problem p...

Joe

Community Legend

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes

"Disk space full" notification renders App unusable.

Hello Everybody. I am a Spotify Premium User and am having trouble with the application on my mobile (Cubot S308).The Problem is that the "Disk Space is full" message gets displayed constantly and reopens after closing it down within 1 second. I trie...

Newbie

Hello Everybody.   I am a Spotify Premium User and am having trouble with the application on my mobile (Cubot S308). The Problem is that the "Disk Space is full" message gets displayed consta...

Joe

Community Legend

674 Views

5 replies

0 likes

  • 674 Views
  • 5 replies
  • 0 likes

syncing local files from PC to Android

I had been using a very old version of Spotify, and just the other day, changes to playlists would no longer sync to my phone or other PCs. So I begrudgingly updated to the current version. Prior to the change in version I could easily sync playlists...

Roadie

I had been using a very old version of Spotify, and just the other day, changes to playlists would no longer sync to my phone or other PCs. So I begrudgingly updated to the current version.  Pri...

Rollo_

Roadie

730 Views

3 replies

0 likes

  • 730 Views
  • 3 replies
  • 0 likes

App say "You're connected from anohter country."

When I'm try to sign in, the app says "you're connect from another country." and I cant sign in. My phone is Samsung J5. Is that about just my mobile or another users have this problem? And can you help me? How can I sign in?

Newbie

When I'm try to sign in, the app says "you're connect from another country." and I cant sign in. My phone is Samsung J5. Is that about just my mobile or another users have this problem? And can you h...

Joe

Community Legend

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes