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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Spotify connect keeping phone awake

I have a Nexus 6P, not rooted running latest OTA and whenever I listen to music on my PC at home/work/where ever my phone stays awake. So after a normal work day listening to Spotify, not using my phone at all, I'm still down to 50% battery. Using my...

Casual Listener

I have a Nexus 6P, not rooted running latest OTA and whenever I listen to music on my PC at home/work/where ever my phone stays awake.   So after a normal work day listening to Spotify, n...

580 Views

0 replies

1 likes

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Spotify won't play on Samsung Edge 7

Help! I've installed and unistalled spotify 100 times on my new Edge 7. The icon shows up, but doesn;t open anything. Any suggestions on how to get this to work? I'm a premium user.

Newbie

Help! I've installed and unistalled spotify 100 times on my new Edge 7.  The icon shows up, but doesn;t open anything.  Any suggestions on how to get this to work? I'm a premium user.

Tiffanykb

Newbie

1003 Views

2 replies

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BB10 - Spotify - download files both on internal memory & external micro-sd card?

I am using Z30 using OS 10.3.2.2474.I downloaded Spotify from Amazon, have a Premium account and able to download music for off-line listening. However, instead of just downloading the files to the external micro SD card, it is also saving files to t...

Newbie

I am using Z30 using OS 10.3.2.2474. I downloaded Spotify from Amazon, have a Premium account and able to download music for off-line listening. However, instead of just downloading the files to t...

270 Views

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note 5 "this song is not available"

This problem is driving me crazy. Any help would be much appreciated. Spotify works fine on my computer and has always worked on my other mobile devices. I have a Premium subscription, and records of the money being taken out of my account consistent...

Casual Listener

This problem is driving me crazy.  Any help would be much appreciated.   Spotify works fine on my computer and has always worked on my other mobile devices.  I have a Premium subscri...

mafodor

Casual Listener

313 Views

1 replies

0 likes

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Cant login into spotify on Mobile

Since round about three days i cant login into my premium account anymore.It doesnt matter if i try with my facebook account or with my spotifiy username + password.It loads for a very long time telling me that the "Login is in Process", but nothing ...

Regular

Since round about three days i cant login into my premium account anymore. It doesnt matter if i try with my facebook account or with my spotifiy username + password. It loads for a very long ...

Williamw88

Regular

1141 Views

5 replies

0 likes

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Cant pay from phone

I've gone to pay for my spotify account, I put 15 pounds on my phone to 'pay by phone' and it doesnt allow me to do it as its already registered. How can I disable the account it linked to or how can I switch my money to a different payment option to...

Newbie

I've gone to pay for my spotify account, I put 15 pounds on my phone to 'pay by phone' and it doesnt allow me to do it as its already registered. How can I disable the account it linked to or how can...

Daniel

Community Legend

343 Views

1 replies

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Spotify UI

I love Spotify for its content, but the user interfaces on all paltforms flat out SUCKS! Some of the things that really tick me off is 1) The "Shuffle Play" plays many of the same songs over and over, and some songs never! I know this is a long stand...

Casual Listener

I love Spotify for its content, but the user interfaces on all paltforms flat out SUCKS!   Some of the things that really tick me off is   1) The "Shuffle Play" plays many of the s...

264 Views

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Device storage to SD card

Hi, I'm currently using a Samsung Galaxy S7 with a 16GB memory card in it. There's still about 9GB left in it, so I changes the storage settings. I waited for it to load. Afterwhich it prompted me with something like, my files can't be transferred as...

Music Fan

Hi, I'm currently using a Samsung Galaxy S7 with a 16GB memory card in it. There's still about 9GB left in it, so I changes the storage settings. I waited for it to load. Afterwhich it prompted me wi...

Daniel

Community Legend

375 Views

1 replies

0 likes

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Solved!! Chromecast Audio - problems skipping/changing tracks

Problem: Spotify connected to chromecast audio -> Whenever you skip one or more tracks it loses the connection to the chromecast audio and you have to reconnect it. We've had this problem in the discussion board before:https://community.spotify.com/t...

Roadie

Problem: Spotify connected to chromecast audio -> Whenever you skip one or more tracks it loses the connection to the chromecast audio and you have to reconnect it.   We've had this problem...

bademeister1328

Casual Listener

12478 Views

8 replies

6 likes

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Mini connected and Huawei P9

Hi, I bought the new Huawei P9 and I own a BMW-Mini.Mini has a APP called MINI CONNECTED here we can run APPS and controll them on the vehicle dashboard.All the APPS run well with the exception of SPOTIFY.It's listed on the APPS IN VEHICLE ( in the t...

Newbie

Hi,   I bought the new Huawei P9 and I own a BMW-Mini. Mini has a APP called MINI CONNECTED here we can run APPS and controll them on the vehicle dashboard. All the APPS run well with the ex...

851 Views

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No se muestra titulo y autor coche

No logro que el reproductor a través del coche via bluetooth muestre los titulos de las canciones, tampoco puedo pasar de una canción a otra, alguna idea? El telefono es un android versión 4.4.4. Gracias.

Casual Listener

No logro que el reproductor a través del coche via bluetooth muestre los titulos de las canciones, tampoco puedo pasar de una canción a otra, alguna idea?  El telefono es un android versión 4.4....

568 Views

0 replies

1 likes

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volume problem

Hi, i use my phone with a aux cord to connect to the radio on car, but i cannot have the sound level on max i have to backup 2 points because it will stop playing the music, it only does that with cable.. On bluetooth or speaker don't have problems..

Regular

Hi, i use my phone with a aux cord to connect to the radio on car, but i cannot have the sound level on max i have to backup 2 points because it will stop playing the music, it only does that with ca...

Daniel

Community Legend

336 Views

1 replies

0 likes

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Music stopping momentarily

Brief description of the issue:For the last few weeks Spotify has been stopping spontaneously mid song. Sometimes for a moment or two, sometimes up to 10 seconds, occasionally it crashes completely. It behaves the same whether it is connected via blu...

Casual Listener

Brief description of the issue: For the last few weeks Spotify has been stopping spontaneously mid song. Sometimes for a moment or two, sometimes up to 10 seconds, occasionally it crashes completely...

Daniel

Community Legend

907 Views

7 replies

0 likes

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Solved!! Spotify won't play on my device anymore.

I tried to start spotify in my car through an AUX cable to my phone like I have been doing for the last month or so, but suddenly nothing will play it keeps saying "Get premium now to play ad free music everywhere" has it changed that were not allowe...

Casual Listener

I tried to start spotify in my car through an AUX cable to my phone like I have been doing for the last month or so, but suddenly nothing will play it keeps saying "Get premium now to play ad free mu...

osornios

Spotify Star

9213 Views

4 replies

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Music stops playing after a few songs are played

My Radio staion for lets say "Jowell and Randy" will play about 15,20 songs, then the station will stop playing music. I have closed the app, opened up again changed stations and still it would stop playing music after a little while or about what I ...

Newbie

My Radio staion for lets say "Jowell and Randy" will play about 15,20 songs, then the station will stop playing music. I have closed the app, opened up again changed stations and still it would stop ...

Daniel

Community Legend

588 Views

1 replies

0 likes

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Offliine musics Android

Good afternoon people. I can no longer download my playlists on my Moto G 2. I trigger my wifi , enter the playlist, select the Available Offline option , the songs are downloaded , but then disappear from my cell . Already desistalei the program , I...

Newbie

Good afternoon people. I can no longer download my playlists on my Moto G 2. I trigger my wifi , enter the playlist, select the Available Offline option , the songs are downloaded , but then disappea...

250 Views

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[ISSUE] Unable to Go Offline or Change Settings

Hi, I'm using Spotify for Android w/ Premium subscription (always with the latest version available in Play Store)The problem I'm facing now is that I'm unable to go Offline or Change any option under settings, and also I'm seeing a message above say...

Music Fan

Hi,   I'm using Spotify for Android w/ Premium subscription (always with the latest version available in Play Store) The problem I'm facing now is that I'm unable to go Offline or Change any ...

SentineL_VDX

Music Fan

6090 Views

5 replies

1 likes

Android
mode
settings
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With equalizer turned on, volume decreases at the start of songs.

I have a Moto X Play and a Nexus 5x, and after playing with the equalizer on both devices, I notice on some tracks I get an initial high volume and then after half a second the volume drops. While i understand that turning equalizer off will solve it...

Casual Listener

I have a Moto X Play and a Nexus 5x, and after playing with the equalizer on both devices, I notice on some tracks I get an initial high volume and then after half a second the volume drops.   ...

riuzachi

Casual Listener

2744 Views

5 replies

1 likes

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Add queue issue

Brief description of the issue:If listening some playlist and add a song to the queue by search on your music the playlist is replacedSteps to reproduce the issue:First I did this: play random from my musicThen I did that: go back to music and search...

Newbie

Brief description of the issue: If listening some playlist and add a song to the queue by search on your music the playlist is replaced Steps to reproduce the issue: First I did this: play random ...

334 Views

0 replies

0 likes

Android
queue
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Lost all info

I can't remember my username or email, password. I am a paid premium user, and would like some help recovering my account.

Newbie

I can't remember my username or email, password. I am a paid premium user, and would like some help recovering my account.

Daniel

Community Legend

282 Views

1 replies

0 likes

  • 282 Views
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