Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 39539 Views
  • 65 replies
  • 25 likes
  • 39539 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876190 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876190 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26045 Views
  • 4 replies
  • 0 likes
  • 26045 Views
  • 4 replies
  • 0 likes

Android app on OnePlus One complete mess

The app has been giving me so omuch trouble over the last few months and now that I have premium, since 3 weeks or so, it's becoming even more frustating. When I search for an artist or an album, I get an error message, saying that something went wro...

  • Newbie
  •  The app has been giving me so omuch trouble over the last few months and now that I have premium, since 3 weeks or so, it's becoming even more frustating. When I search for an artist or an albu...
  • 610 Views
  • 0 replies
  • 0 likes
  • 610 Views
  • 0 replies
  • 0 likes

Impaired navigation after android update (6.0)

After the android 6.0 update I realized that spotify's overall navigation became worser than usual. The volume drops out of nothing, it shows the ''loading'' screen even if youre browsing through offline contet, it freezes everytime, for several time...

  • Regular
  • After the android 6.0 update I realized that spotify's overall navigation became worser than usual. The volume drops out of nothing, it shows the ''loading'' screen even if youre browsing through off...
  • 324 Views
  • 0 replies
  • 0 likes
  • Android 6.0
  • 324 Views
  • 0 replies
  • 0 likes

I have paid for Spotify Premium but can only shuffle play on Android Sony Walkman NWZ X2

Hi I have paid for premium but im still only able to shuffle. I have this problem on my mobile (Sony Xperia z3 compact) and also on my mp3 player (Sony Walkman NWZ X2) I paid over a grand for my Walkman, and want to use spotify to play music wireless...

  • Visitor
  • Hi    I have paid for premium but im still only able to shuffle. I have this problem on my mobile (Sony Xperia z3 compact) and also on my mp3 player (Sony Walkman NWZ X2)    I...
  • howie911
  • Newbie
  • 353 Views
  • 2 replies
  • 0 likes
  • 353 Views
  • 2 replies
  • 0 likes

Se pausa cuando pasa de tema, tengo que entrar a la app para que se reproduzca

No se porque sucede esto y la verdad es un bajon, no quiero tener que estar entrando a la app cada vez que cambia de tema en una playlist. Ya verifique la configuracion y esta todo bien, no se que puede ser..tengo un Galaxy S6

  • Newbie
  • No se porque sucede esto y la verdad es un bajon, no quiero tener que estar entrando a la app cada vez que cambia de tema en una playlist. Ya verifique la configuracion y esta todo bien, no se que pu...
  • 317 Views
  • 0 replies
  • 0 likes
  • 317 Views
  • 0 replies
  • 0 likes

Cobrança

Assinei a promoção de R$1,99 por 3 meses e me foi cobrado $10,00. Gostaria de saber o por que?

  • Newbie
  • Assinei a promoção de R$1,99 por 3 meses e me foi cobrado $10,00. Gostaria de saber o por que?
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

Albums sauvegardés

Bonjour. Depuis mon application android, la liste des albums sauvegardés ne remonte pas. Savez vous pourquoi ?

  • Newbie
  • Bonjour. Depuis mon application android, la liste des albums sauvegardés ne remonte pas. Savez vous pourquoi ?
  • 335 Views
  • 0 replies
  • 0 likes
  • 335 Views
  • 0 replies
  • 0 likes

No option to change to Internal Storage (phone memory)

Idk if I'm the only one who has this issue. But, as I kept on getting the "Download Error" due to full SD card storage. It's not letting me change it to Phone memory instead.

  • Casual Listener
  • Idk if I'm the only one who has this issue. But, as I kept on getting the "Download Error" due to full SD card storage. It's not letting me change it to Phone memory instead.
  • mamaniwaxnmigz
  • Casual Listener
  • 389 Views
  • 2 replies
  • 0 likes
  • 389 Views
  • 2 replies
  • 0 likes

Solved!! the track is not available

Ok so i had spotify working for like 2 or three days and eas loving it now every single song i would listen to says track not available. There is nothing that tells me what to do how to get em back,, upgrade, or how i can fix it... Loved this app but...

  • Newbie
  • Ok so i had spotify working for like 2 or three days and eas loving it now every single song i would listen to says track not available. There is nothing that tells me what to do how to get em back,...
  • christina5155
  • Newbie
  • 8189 Views
  • 8 replies
  • 0 likes
  • 8189 Views
  • 8 replies
  • 0 likes

Downloaded songs disappearing

Hey there. Having an issue where after downloading a number of albums, I open my library and find that a number of seemingly random songs from each album have disappeared. i.e. there is no longer a green download icon next to the song titles but inst...

  • Newbie
  • Hey there. Having an issue where after downloading a number of albums, I open my library and find that a number of seemingly random songs from each album have disappeared. i.e. there is no longer a g...
  • 333 Views
  • 0 replies
  • 0 likes
  • 333 Views
  • 0 replies
  • 0 likes

Não consigo recuperar minha conta.

Recentemente, necessitei fazer alguns reajustes no meu celular, e como consequencia, foi necessário desinstalar o Spotify. Logo que fiz os reajustes e baixei o Spotify novamente, imaginei que eu fosse conseguir recuperar minha conta, mas não foi isso...

  • Newbie
  • Recentemente, necessitei fazer alguns reajustes no meu celular, e como consequencia, foi necessário desinstalar o Spotify.   Logo que fiz os reajustes e baixei o Spotify novamente, imaginei qu...
  • 999 Views
  • 0 replies
  • 0 likes
  • 999 Views
  • 0 replies
  • 0 likes

Musica trava mesmo ela estando disponivel offline

Olá, ando tendo um problema muito irritante, sou membro premium, tenho milhares de músicas disponíveis offline, elas reproduzem normalmente por um tempo, mas após tocar algumas músicas, o som simplesmente para de sair, tudo indica q a música está sen...

  • Newbie
  • Olá, ando tendo um problema muito irritante, sou membro premium, tenho milhares de músicas disponíveis offline, elas reproduzem normalmente por um tempo, mas após tocar algumas músicas, o som simples...
  • 1677 Views
  • 0 replies
  • 10 likes
  • player
    spotify sound
  • 1677 Views
  • 0 replies
  • 10 likes

Too many suggested songs when listen an album

Hi thereWhen I'm trying to listen an album (undertale soundtrack), it's only let me to listen 2 or 3 songs from the album and then it hit me with 10 or more "suggested songs".I know that I'm listen from a android cellphone, i know that I'm listen wit...

  • Casual Listener
  • Hi there When I'm trying to listen an album (undertale soundtrack), it's only let me to listen 2 or 3 songs from the album and then it hit me with 10 or more "suggested songs". I know that I'm list...
  • edbangershow
  • Roadie
  • 354 Views
  • 3 replies
  • 1 likes
  • 354 Views
  • 3 replies
  • 1 likes

Track name does not update over Bluetooth when the app is in the background

Occasionally when I'm listening to an album over Bluetooth and my phone's screen turns off, the Spotify app stops updating the current track name in the display of my car. If I unlock my phone and put the Spotify app into the foreground, the current ...

  • Newbie
  • Occasionally when I'm listening to an album over Bluetooth and my phone's screen turns off, the Spotify app stops updating the current track name in the display of my car.  If I unlock my phone ...
  • 371 Views
  • 0 replies
  • 0 likes
  • 371 Views
  • 0 replies
  • 0 likes

Glitch causing ONLY suggested songs to play

After a few minutes of listening to any album or playlist only suggested songs will start playing for me. I have redownloaded Spotify several times on my android device but this does not seem to help. Is there any way to fix this glitch?

  • Newbie
  • After a few minutes of listening to any album or playlist only suggested songs will start playing for me. I have redownloaded Spotify several times on my android device but this does not seem to...
  • 367 Views
  • 0 replies
  • 0 likes
  • 367 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Premium not Registering?

I have Spotify Premium, I use it to listen to music on my Android phone every day. I was using it earlier today. Tonight, however, it has suddenly stopped working - when I try to open a playlist or use the "search" function, every song is greyed-out,...

  • Casual Listener
  • I have Spotify Premium, I use it to listen to music on my Android phone every day. I was using it earlier today. Tonight, however, it has suddenly stopped working - when I try to open a playlist or u...
  • user-removed
  • Not applicable
  • 4060 Views
  • 43 replies
  • 0 likes
  • 4060 Views
  • 43 replies
  • 0 likes

No puedo ingresar a la aplicacion

Hola baje la aplicación soy usuario registrado intento ingresar a la aplicación con mi correo y contraseña y me indica que es errónea aunque previamente la haya actualizado

  • Newbie
  • Hola baje la aplicación soy usuario registrado intento ingresar a la aplicación con mi correo y contraseña y me indica que es errónea aunque previamente la haya actualizado
  • 303 Views
  • 0 replies
  • 1 likes
  • 303 Views
  • 0 replies
  • 1 likes

Play/pause/skip on S6 Edge lock screen

Recently I have not been able to play, pause or skip my music from the lock screen even though I have the music playing in the app. This has happened a couple of times in the past and it would show up again randomly on my lock screen, but it hasn't f...

  • Newbie
  • Recently I have not been able to play, pause or skip my music from the lock screen even though I have the music playing in the app. This has happened a couple of times in the past and it would show u...
  • 2mmy
  • Newbie
  • 434 Views
  • 2 replies
  • 1 likes
  • 434 Views
  • 2 replies
  • 1 likes

offline playing in flightmode

Hello people, When I put my Samsung phone in flightmode I can't play most of the the songs that I've saved for offline playing. What can I do? Thanks, Maya

  • Visitor
  • Hello people,   When I put my Samsung phone in flightmode I can't play most  of the the songs that I've saved for offline playing. What can I do?   Thanks,   Maya
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes