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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

395734 Views

546 replies

35 likes

Account
Free
  • 395734 Views
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  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8442 Views

0 replies

7 likes

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My Chemical Romance -The Sharpest Lives Problem

Hey I just bought premium and I wanted to listen to The Sharpest Lives by MCR and it's not the album version of the song despite being listed under The Black Parade. It seems to be a demo recording or some form of live version, any ideas on what's go...

Newbie

Hey I just bought premium and I wanted to listen to The Sharpest Lives by MCR and it's not the album version of the song despite being listed under The Black Parade. It seems to be a demo recording o...

498 Views

0 replies

0 likes

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Solved!! All Albums sorts alphabetically by artist instead of album

Running Android 6.0.1, Spotify version shows 5.8.0.1029 armV7. When I go to Your Library > Albums, the albums are not sorting alphabetically based on Album title, they are sorting based on the artist name: Apologies if this is already being discussed...

Casual Listener

Running Android 6.0.1, Spotify version shows 5.8.0.1029 armV7.   When I go to Your Library > Albums, the albums are not sorting alphabetically based on Album title, they are sorting based o...

stretchypants

Casual Listener

671 Views

1 replies

0 likes

alphabetical sorting
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" This track is unavailable "

Hi!First I'm french so if I do some mistakes I'm sorry! I had a Galaxy S6 Edge and I bought a Galaxy S7 Edge and on these two devices I have the same problem! When I want to listen to any song an error appears : " Ce titre n'est pas disponible " ( " ...

Casual Listener

Hi! First I'm french so if I do some mistakes I'm sorry! I had a Galaxy S6 Edge and I bought a Galaxy S7 Edge and on these two devices I have the same problem! When I want to listen to any song an e...

osornios

Spotify Star

708 Views

5 replies

0 likes

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Streaming playback keeps stopping when using other apps

I have a Sony Xperia Z5 and Spotify premium.I use it with my Bose SoundLink colour.The app has started to randomly stop playback when using other apps. As soon as you go back into Spotify, playback resumes.Sometimes it's okay for half an hour. Other ...

Newbie

I have a Sony Xperia Z5 and Spotify premium. I use it with my Bose SoundLink colour. The app has started to randomly stop playback when using other apps. As soon as you go back into Spotify, pl...

225 Views

0 replies

0 likes

  • 225 Views
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Activity Feed Doesn't Work

I've been using Spotify on Android for several months and the Activity Feed has never, ever worked, not even once. I am certainly following people, and I can see the feed on Desktop (even though it itself only sporadically works, and ceases functioni...

Casual Listener

I've been using Spotify on Android for several months and the Activity Feed has never, ever worked, not even once. I am certainly following people, and I can see the feed on Desktop (even though it i...

BustedJynx

Regular

727 Views

5 replies

0 likes

  • 727 Views
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My device wouldn't play offline

HiMy phone device wouldn't play offline, and I have deleted all devices that I had. I have had this problem now for my first month of member as premium.

Casual Listener

Hi My phone device wouldn't play offline, and I have deleted all devices that I had. I have had this problem now for my first month of member as premium.

Yngvis3

Casual Listener

264 Views

2 replies

0 likes

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The ofline content is deleted every two mothn or so.

Hello, Its very anoying that I need to download all the songs over and over every two month, more or less, and I am not deleting any file when that happen. It had happened with three of my android devices and it is more frecuent with my Xperia. I had...

Casual Listener

Hello,   Its very anoying that I need to download all the songs over and over every two month, more or less, and I am not deleting any file when that happen. It had happened with three of my a...

268 Views

0 replies

0 likes

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3 devices problem

Spotify keeps telling me that I have reached the maximum number of devices (3) and consequently deletes all of my downloaded songs, I don't have it on any other devices - help???

Casual Listener

Spotify keeps telling me that I have reached the maximum number of devices (3) and consequently deletes all of my downloaded songs, I don't have it on any other devices - help???

Joe

Community Legend

779 Views

7 replies

0 likes

  • 779 Views
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Will i be charged after the 7 day trial?

I clicked on the 7 day trial by accident and I can't cancel it. Now I'm wondering will I start be charged after that? I didn't put any credit card information in.

Newbie

I clicked on the 7 day trial by accident and I can't cancel it. Now I'm wondering will I start be charged after that? I didn't put any credit card information in.

Joe

Community Legend

242 Views

1 replies

0 likes

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spotify on galaxy 6

I uninstalled spotify from my galaxy 6, I reinstalled it via google play but can't locate it on my phone, when I go to install it again via google play, it shows it as being installed but I can't find it on my phone.

Newbie

I uninstalled spotify from my galaxy 6, I reinstalled it via google play but can't locate it on my phone, when I go to install it again via google play, it shows it as being installed but I can't fin...

254 Views

0 replies

0 likes

  • 254 Views
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Solved!! Spotify don't want to save music on SD-Card 'your data couldn't be transfered'

I have bought a new SD-Card just for Spotify and if i click on 'save on SD-Card' in the options, Spotify says 'your data could not be transfered' EVERY TIME. Im so disappointed right now. derferdinator

Casual Listener

I have bought a new SD-Card just for Spotify and if i click on 'save on SD-Card' in the options, Spotify says 'your data could not be transfered' EVERY TIME. Im so  disappointed right now. &nbs...

derferdinator

Casual Listener

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
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Music stops playing

After two or three songs the music stops playing. I have downloaded the latest version and deleted my cache as well as uninstalling and reinstalling.... nothing has worked. I have a galaxy s7 phone but the problem does not seem to occur on my iPad......

Casual Listener

After two or three songs the music stops playing. I have downloaded the latest version and deleted my cache as well as uninstalling and reinstalling.... nothing has worked. I have a galaxy s7 phone b...

LottieMillie

Casual Listener

302 Views

2 replies

0 likes

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  • 2 replies
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My spotify for samsung s6 stop playing behind other applications

When playing with spotify and the application suddenly stops playing? How to fix this?

Regular

When playing with spotify and the application suddenly stops playing? How to fix this?

Joe

Community Legend

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
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[BUG] Spotify has Alzheimers

Hello, My Spotify keeps on forgetting the last song it played. No matter if I just wait some hours or if I restart my phone. I'm using Spotify mostly offline on my mobile, since I don't have the best dataplan in Germany. As soon as I switch back to o...

Casual Listener

Hello,   My Spotify keeps on forgetting the last song it played. No matter if I just wait some hours or if I restart my phone. I'm using Spotify mostly offline on my mobile, since I don't have...

279 Views

0 replies

0 likes

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Constant crashes on samsung galaxy note 3

So my Spotify will play fine for 2 -3 songs then it will crash and I'll have to open and start my Playlist again, this never stops. It has been happening for a month or so. I have premium, Uninstalled and reinstalled, removed my SD card none of this ...

Newbie

So my Spotify will play fine for 2 -3 songs then it will crash and I'll have to open and start my Playlist again, this never stops. It has been happening for a month or so. I have premium, Uninstalle...

255 Views

0 replies

0 likes

  • 255 Views
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Offline modus werkt niet

Sinds een week kan ik spotify niet meer offline gebruiken.Zowel thuis op de mediaspeler (android)Mobiel (Android)Autoradio (Android)Online werkt wel maar wil graag spotify offline gebruiken in de auto.Ik heb een premium abonnement.Wie iemand een oplo...

Casual Listener

Sinds een week kan ik spotify niet meer offline gebruiken. Zowel thuis op de mediaspeler (android) Mobiel (Android) Autoradio (Android) Online werkt wel maar wil graag spotify offline gebruiken i...

Hubo

Community Legend

10336 Views

5 replies

0 likes

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Facebook + Spotify = bug ?

Hello ! I have a bug with Spotify when i use the app sametime facebook. When i like something the song on listen skip automatically. Solutions for correct this bug ?

Newbie

Hello ! I have a bug with Spotify when i use the app sametime facebook. When i like something the song on listen skip automatically. Solutions for correct this bug ?

487 Views

0 replies

1 likes

  • 487 Views
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random

In random does it play every song once before it starts again ..it seems like it plays some songs twice before it goes thu them all...not sure? ??

Newbie

In random does it play every song once before it starts again ..it seems like it plays some songs twice before it goes thu them all...not sure? ??

vini_hudson

Regular

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

amigo

No puedo reproducir unas canciones las cuales antes si podía reproducirlas

Newbie

No puedo reproducir unas canciones las cuales antes si podía reproducirlas

vini_hudson

Regular

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes