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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

107471 Views

26 replies

3 likes

  • 107471 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

217423 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 217423 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

571612 Views

79 replies

3 likes

  • 571612 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

470841 Views

577 replies

40 likes

Account
Free
  • 470841 Views
  • 577 replies
  • 40 likes

Connection problem

Hi, I've been suffering this problem since I have smartphone. I don't know why but while I have my app open my Spotify internet conection works perfectly (in the streets, at work, at home, etc...) but when I leave the app, it disconects from internet...

Casual Listener

Hi, I've been suffering this problem since I have smartphone. I don't know why but while I have my app open my Spotify internet conection works perfectly (in the streets, at work, at home, etc...) bu...

Joe

Community Legend

403 Views

1 replies

0 likes

  • 403 Views
  • 1 replies
  • 0 likes

Unable to log into my spotify account on phone

Hi I am using a oneplus phone. I installed spotify and tried logging in. It gave me the error incorrect usrname/ password. I re-installed the app and then changed the password but I am still getting the same error. I am using a one plus phone. Kindly...

Casual Listener

Hi I am using a oneplus phone. I installed spotify and tried logging in. It gave me the error incorrect usrname/ password. I re-installed the app and then changed the password but I am still getting ...

osornios

Spotify Star

549 Views

2 replies

0 likes

  • 549 Views
  • 2 replies
  • 0 likes

Need help logging into my Galaxy 7 cell phone

Just signed up for the family plan online and it will not let me sign into my account on my cell phone.It tells I don't have a account.But when I go sign onto my laptop there's no issue with the matter. I just signed up and I am having problems out o...

Newbie

Just signed up for the family plan online and it will not let me sign into my account on my cell phone.It tells I don't have a account.But when I go sign  onto my laptop there's no issue with th...

osornios

Spotify Star

399 Views

1 replies

0 likes

  • 399 Views
  • 1 replies
  • 0 likes

Spotify on android wont stay open or play music.

When I try to open spotify it instantly closes. I've done a complete uninstall and restart, all of the trouble shooting things and it still isn't usable.

Casual Listener

When I try to open spotify it instantly closes. I've done a complete uninstall and restart, all of the trouble shooting things and it still isn't usable.

Joe

Community Legend

418 Views

1 replies

0 likes

  • 418 Views
  • 1 replies
  • 0 likes

Suggested Songs

I'm trying to listen to a specific album, and I don't mind that it's shuffled, or that ads play every now and then, but what I do find incredibly bothersome and unappealing about this app is that, recently, it keeps playing unending strings of "sugge...

Casual Listener

I'm trying to listen to a specific album, and I don't mind that it's shuffled, or that ads play every now and then, but what I do find incredibly bothersome and unappealing about this app is that, re...

tjones17

Gig Goer

574 Views

1 replies

2 likes

  • 574 Views
  • 1 replies
  • 2 likes

Play mp3 files on my mobile phone

I have added a couple of mp3 files to one of my playlists and while they can be played in the desktop version I'm still having trouble getting them to play on my mobile (the songs are greyed out right now). The files are on the phone too of course, b...

Casual Listener

I have added a couple of mp3 files to one of my playlists and while they can be played in the desktop version I'm still having trouble getting them to play on my mobile (the songs are greyed out righ...

HoneySue

Casual Listener

932 Views

2 replies

0 likes

  • 932 Views
  • 2 replies
  • 0 likes

Por qué no puedo ver lo que escuchan mis amigos en tiempo real?

No puedo observar lo que mis amigos escuchan en tiempo real, ni desde mi tablet ni desde el celular. Alguien sabe como resolverlo?

Casual Listener

No puedo observar lo que mis amigos escuchan en tiempo real, ni desde mi tablet ni desde el celular. Alguien sabe como resolverlo?

padd20OmG

Newbie

17967 Views

4 replies

1 likes

  • 17967 Views
  • 4 replies
  • 1 likes

Solved!! Spotify lost my playlist

Hi, spotify (probably) lost my playlist and I would like to have it back. What can I do?

Casual Listener

Hi, spotify (probably) lost my playlist and I would like to have it back. What can I do?

mzwagemakers

Roadie

785 Views

1 replies

0 likes

  • 785 Views
  • 1 replies
  • 0 likes

Solved!! I can't login anymore

I can't login anymore neither with Facebook nor password/email. I uninstalled reinstalled but that didn't work. The error i getbis Invalid username/ passwordSamsung s6 on marshmallow

Roadie

I can't login anymore neither with Facebook nor password/email. I uninstalled reinstalled but that didn't work. The error i getbis Invalid username/ password Samsung s6 on marshmallow

tinalbutlergb

Newbie

28138 Views

9 replies

1 likes

Login problems android
  • 28138 Views
  • 9 replies
  • 1 likes

Solved!! Spotify doesn't recognize device as tablet

I am using Spotify on the tablet that came with my 2016 Vizio M-Series Smart TV. It only allows shuffle play like it would on phones. How do I get this fixed/report to Spotify devs?

Newbie

I am using Spotify on the tablet that came with my 2016 Vizio M-Series Smart TV. It only allows shuffle play like it would on phones. How do I get this fixed/report to Spotify devs?

Joe

Community Legend

2219 Views

1 replies

0 likes

  • 2219 Views
  • 1 replies
  • 0 likes

App crashing too often

I can't stand it anymore. When I listen to an album the app crashes 3-5 times. It's horrible. It destroys the whole atmosphere and emotion of listenning to a song/album. I'm a premium user and I want a solution for this. I already reinstalled it, reb...

Newbie

I can't stand it anymore. When I listen to an album the app crashes 3-5 times. It's horrible. It destroys the whole atmosphere and emotion of listenning to a song/album. I'm a premium user and I want...

Knyaf

Roadie

588 Views

2 replies

0 likes

  • 588 Views
  • 2 replies
  • 0 likes

"This song is not available"

I have premium and I'm having problems playing music I haven't downloaded. I have Internet and WiFiPlease help

Newbie

I have premium and I'm having problems playing music I haven't downloaded. I have Internet and WiFi Please help

Joe

Community Legend

844 Views

5 replies

0 likes

  • 844 Views
  • 5 replies
  • 0 likes

songs ( offline) remove from playlist

Hi,I'm on the vacations and i don't have good internet, that's why i bought spotify premium. Today songs (which were downloaded) removed out from the playlist and i cant listen songs off-line. I've get a little angry... Plz help. Sorry for my English...

Casual Listener

Hi, I'm on the vacations and i don't have good internet, that's why i bought spotify premium. Today songs (which were downloaded) removed out from the playlist and i cant listen songs off-line. I've...

jakub69

Casual Listener

533 Views

2 replies

0 likes

  • 533 Views
  • 2 replies
  • 0 likes

Solved!! Streaming to another Music player

Hello,recently I downloaded a music player and couldn't figure out how to sync it to my spotify account. Is there any way possible to do that? Sincerely, Jeremy

Casual Listener

Hello,recently I downloaded a music player and couldn't figure out how to sync it to my spotify account. Is there any way possible to do that? Sincerely, Jeremy

jeoffrey_jimena

Newbie

14936 Views

3 replies

0 likes

  • 14936 Views
  • 3 replies
  • 0 likes

Spotify stops playning after every song

HiI have i problem whit all my androids units (Samung Galaxy s5 and Samsung Galaxy Tab s2). Spotify stops playning after every song even though I have shuffel activated. I have already tried to reinstalled the app several times and emtyed cache, but ...

Newbie

Hi I have i problem whit all my androids units (Samung Galaxy s5 and Samsung Galaxy Tab s2). Spotify stops playning after every song even though I have shuffel activated. I have already tried t...

Joe

Community Legend

515 Views

1 replies

0 likes

  • 515 Views
  • 1 replies
  • 0 likes

Can i save music to external sd card??

Hi all, i have an s5 with a 32 gb sd card, the options to switch between memory source are on the settings but i cant dowload music onto sd card so naturally my internal storage is filled to the brim. Is this another to good to be true????

Newbie

Hi all, i have an s5 with a 32 gb sd card, the options to switch between memory source are on the settings but i cant dowload music onto sd card so naturally my internal storage is filled to the brim...

Joe

Community Legend

641 Views

1 replies

0 likes

  • 641 Views
  • 1 replies
  • 0 likes

Unable to find settings

I tapped on home,browse,search,radio and library could not find settings button on the top right corner

Newbie

I tapped on home,browse,search,radio and library could not find settings button on the top right corner

Joe

Community Legend

801 Views

1 replies

0 likes

  • 801 Views
  • 1 replies
  • 0 likes

my app won't download

It just says."go to settings to download using cellular"And I have a 3g connection and the download using cellular button is on toIf anyone could be of some help???

Casual Listener

It just says."go to settings to download using cellular" And I have a 3g connection and the download using cellular button is on to If anyone could be of some help???

bwhiz

Casual Listener

1465 Views

3 replies

0 likes

downloads issues
  • 1465 Views
  • 3 replies
  • 0 likes

Spotify doesn't stream to Chromecast anymore

Hi guys!Maybe you can help me: my Samsung s4 mini worked very well together with severeal Chromecast Audio devices. But now it doesen't stream the music from Spotify anymore. The devices are all shown in the list, the sound, that the connection is es...

Newbie

Hi guys! Maybe you can help me: my Samsung s4 mini worked very well together with severeal Chromecast Audio devices. But now it doesen't stream the music from Spotify anymore. The devices are all sh...

480 Views

0 replies

0 likes

  • 480 Views
  • 0 replies
  • 0 likes