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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7132 Views

0 replies

7 likes

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[ISSUE] Unable to Go Offline or Change Settings

Hi, I'm using Spotify for Android w/ Premium subscription (always with the latest version available in Play Store)The problem I'm facing now is that I'm unable to go Offline or Change any option under settings, and also I'm seeing a message above say...

Music Fan

Hi,   I'm using Spotify for Android w/ Premium subscription (always with the latest version available in Play Store) The problem I'm facing now is that I'm unable to go Offline or Change any ...

SentineL_VDX

Music Fan

6108 Views

5 replies

1 likes

Android
mode
settings
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With equalizer turned on, volume decreases at the start of songs.

I have a Moto X Play and a Nexus 5x, and after playing with the equalizer on both devices, I notice on some tracks I get an initial high volume and then after half a second the volume drops. While i understand that turning equalizer off will solve it...

Casual Listener

I have a Moto X Play and a Nexus 5x, and after playing with the equalizer on both devices, I notice on some tracks I get an initial high volume and then after half a second the volume drops.   ...

riuzachi

Casual Listener

2763 Views

5 replies

1 likes

  • 2763 Views
  • 5 replies
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Add queue issue

Brief description of the issue:If listening some playlist and add a song to the queue by search on your music the playlist is replacedSteps to reproduce the issue:First I did this: play random from my musicThen I did that: go back to music and search...

Newbie

Brief description of the issue: If listening some playlist and add a song to the queue by search on your music the playlist is replaced Steps to reproduce the issue: First I did this: play random ...

338 Views

0 replies

0 likes

Android
queue
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Lost all info

I can't remember my username or email, password. I am a paid premium user, and would like some help recovering my account.

Newbie

I can't remember my username or email, password. I am a paid premium user, and would like some help recovering my account.

Daniel

Community Legend

289 Views

1 replies

0 likes

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Canciones mal sugeridas

Sólo escucho música clásica. Últimamente me recomienda pop y similares tales como Rihana...jvarmero@yahoo. es

Casual Listener

Sólo escucho música clásica. Últimamente me recomienda pop y similares tales como Rihana... jvarmero@yahoo. es

695 Views

0 replies

1 likes

  • 695 Views
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Premium weg

Ich habe ein neues Handy und habends mich damit in mein Spotify Premium Account einloggen wollen! Aber jetzt ist mein premium weg! Was nun?

Casual Listener

Ich habe ein neues Handy und habends mich damit in mein Spotify Premium Account einloggen wollen! Aber jetzt ist mein premium weg! Was nun?

Daniel

Community Legend

792 Views

3 replies

0 likes

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Spotify BMW

I own a 2015 BMW and I use the spotify app on my phone and it plays through bluetooth streaming audio in my car. I recently Upgraded my phone software to Marshmallow from Lollipop.But now I cant switch songs using the control on the steering wheel. I...

Newbie

I own a 2015 BMW and I use the spotify app on my phone and it plays through bluetooth streaming audio in my car. I recently Upgraded my phone software to Marshmallow from Lollipop. But now I cant ...

Daniel

Community Legend

1615 Views

1 replies

0 likes

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dispositivo no compatible

I have a premium account, and i need to install in a LGG4 but is not compatible.I need a fast solution, if you don't give me a solution, i demand my money back as soon as you can.

Newbie

I have a premium account, and i need to install in a LGG4 but is not compatible. I need a fast solution, if you don't give me a solution, i demand my money back as soon as you can.

Daniel

Community Legend

590 Views

2 replies

0 likes

LG G4
Not Available
not compatible
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Solved!! Music won't play

I just upgraded to the new S7. Ever since I switched and logged on for the first time on the new phone, Spotify only plays one song at a time. After the song ends I have to unlock my phone and open the app again. Otherwise, its just silent. Is there ...

Casual Listener

I just upgraded to the new S7. Ever since I switched and logged on for the first time on the new phone, Spotify only plays one song at a time. After the song ends I have to unlock my phone and open t...

Lauraaldarondo

Casual Listener

540 Views

2 replies

0 likes

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Solved!! Music drops out at end of every track

On my Kindle Fire Music drops out at end of every track, which has only happened since the queue feature was updated to Playing Now and Next Up. A similar thing happens on my Samsung Galaxy S6 except there are a few buzzes. It is almost like an audib...

Casual Listener

On my Kindle Fire Music drops out at end of every track, which has only happened since the queue feature was updated to Playing Now and Next Up. A similar thing happens on my Samsung Galaxy S6 e...

erssie

Casual Listener

928 Views

4 replies

0 likes

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Spotify deleted all my playlists

Hey everyone. So I just opened my spotify and all my playlists are randomly deleted. My spotify has been acting weird recently (playing random songs)

Newbie

Hey everyone. So I just opened my spotify and all my playlists are randomly deleted. My spotify has been acting weird recently (playing random songs)

Daniel

Community Legend

469 Views

2 replies

0 likes

  • 469 Views
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changed mobile

After getting a new mobile my account is reset on free but I already have had a Premiumaccount. I install the app new but that was not helpful. How do I get my Premium Account back without paying again?

Casual Listener

After getting a new mobile my account is reset on free but I already have had a Premiumaccount. I install the app new but that was not helpful. How do I get my Premium Account back without paying aga...

osornios

Spotify Star

326 Views

1 replies

0 likes

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Samsung galaxy j7

Buenos días tengo android 5.1.1 en un samsung galaxy j7 y mi duda es la siguiente, un amigo tiene un Motorola y cuando está escuchando música y bloquea el celular en la pantalla de bloqueo se ve una visualización de lo que está escuchando pero en el ...

Visitor

Buenos días tengo android 5.1.1 en un samsung galaxy j7 y mi duda es la siguiente, un amigo tiene un Motorola y cuando está escuchando música y bloquea el celular en la pantalla de bloqueo se ve una ...

Daniel

Community Legend

1639 Views

1 replies

0 likes

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Spotify android app is crashing

Hi.I have a nvidia shield tablet Android 6. when I am hearing music sometimes the app is closeing without and error msg. Can anybody help me?

Newbie

Hi. I have a nvidia shield tablet Android 6. when I am hearing music sometimes the app is closeing without and error msg. Can anybody help me?

Nico

Community Legend

446 Views

1 replies

0 likes

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Volume

My is Spotify music volume is not high enough on my Samsung Galaxy Note 4? This never happened before. HELP!

Newbie

My is Spotify music volume is not high enough on my Samsung Galaxy Note 4? This never happened before. HELP!

Daniel

Community Legend

473 Views

2 replies

0 likes

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"Something went wrong" error message before log in

Hi, im having a hard time browsing through podcasts & Videos. Everytime my spotify logs in i get the error " Something went wrong" before directing me to my HOME page. when i flip to my "Your Libary" tap i see the the option to look at my recent podc...

Visitor

Hi,   im having a hard time browsing through podcasts & Videos. Everytime my spotify logs in i get the error " Something went wrong" before directing me to my HOME page. when i flip to my ...

Daniel

Community Legend

525 Views

1 replies

0 likes

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  • 1 replies
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Set default playback device

Is it possible to choose the default playback device? I've got Chromecast at home now so I want to play it through this by default whenever it is available. Seems like a simple thing but I can't find any settings for it?

Casual Listener

Is it possible to choose the default playback device?   I've got Chromecast at home now so I want to play it through this by default whenever it is available. Seems like a simple thing but I c...

Daniel

Community Legend

1086 Views

1 replies

3 likes

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"Spotify is offline at the moment"

When i download a offline playlist and put my spotify in offlinemode i constantly get a problem.. If i stop listening fo 5-10 minutes i get the "Spotify is offline at the moment" and i have to go online again to resume where i left listening. I saved...

Casual Listener

When i download a offline playlist and put my spotify in offlinemode i constantly get a problem..  If i stop listening fo 5-10 minutes i get the "Spotify is offline at the moment" and i have to ...

Daniel

Community Legend

477 Views

1 replies

0 likes

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Some songs won't start or play at all

Hello. I've had this problem for a while now. With a few songs that I have downloaded, they just won't start, and if i skip ahead they won't play. I've tried reinstalling, logging in and out, undownloading and redownloading the song, etc. Nothing. Th...

Regular

Hello. I've had this problem for a while now. With a few songs that I have downloaded, they just won't start, and if i skip ahead they won't play. I've tried reinstalling, logging in and out, undownl...

Daniel

Community Legend

2562 Views

9 replies

0 likes

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Search Function Not Working

I use a Galaxy S5 and my search function doesn't work at all. When I start typing anything in the field it says 'Ooops, something went wrong.' This is true whether I am on 4G or Wifi. Anyone else having this issue? I had this issue in the last versio...

Music Fan

I use a Galaxy S5 and my search function doesn't work at all. When I start typing anything in the field it says 'Ooops, something went wrong.' This is true whether I am on 4G or Wifi. Anyone else hav...

the_gregster12

Music Fan

491 Views

2 replies

0 likes

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