Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
375544 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
When I'm try to sign in, the app says "you're connect from another country." and I cant sign in. My phone is Samsung J5. Is that about just my mobile or another users have this problem? And can you help me? How can I sign in?
When I'm try to sign in, the app says "you're connect from another country." and I cant sign in. My phone is Samsung J5. Is that about just my mobile or another users have this problem? And can you h...
Community Legend
279 Views
1 replies
0 likes
Hi,whenever I'm playing the following song on my Samsung Galaxy S7 using the spotify app (Spotify version 5.7.0.781), the app freezes after a few seconds. I cannot skip to another song or do anything else. The only thing I can do is to forcefully clo...
Hi, whenever I'm playing the following song on my Samsung Galaxy S7 using the spotify app (Spotify version 5.7.0.781), the app freezes after a few seconds. I cannot skip to another song or d...
Community Legend
3323 Views
3 replies
0 likes
Hi everyone, First at all, sorry for my bad english. So, i noticed that the " notification bell " it's not working at all. For exemple, the new single / album are not mention on this " bell " when a artist who i follow release a new stuff.. Am i the ...
Hi everyone, First at all, sorry for my bad english. So, i noticed that the " notification bell " it's not working at all. For exemple, the new single / album are not mention on thi...
Music Fan
420 Views
2 replies
0 likes
Hi there. I've just got a new phone but I had already download my music to my sd card. I now have put the same SD Card into my new phone, but even though storage on my Spotify account is set to SD card, it doesn't recognise that they are already down...
Hi there. I've just got a new phone but I had already download my music to my sd card. I now have put the same SD Card into my new phone, but even though storage on my Spotify account is set to SD ca...
Casual Listener
457 Views
2 replies
0 likes
I was having a nightmare with the spotify android application with the following • App became extremely laggy, everything took at least 20-30 seconds once pressed• Search function took AGES!• I pressed play then the track started playing 30 seconds l...
I was having a nightmare with the spotify android application with the following • App became extremely laggy, everything took at least 20-30 seconds once pressed • Search function took AGE...
1414 Views
0 replies
0 likes
Antes podía hacerlo y de un día para otro no pude hacerlo más, me arroja por defecto compartir por whatsapp
Antes podía hacerlo y de un día para otro no pude hacerlo más, me arroja por defecto compartir por whatsapp
545 Views
0 replies
0 likes
Eeh, since last few updates on Spotify mobile i havent able to find repeat button anywhere. Its little bit annoying to repeat playlist manually. On work i have hands full of job so i cannot take phone, open it and press play button all the time my pl...
Eeh, since last few updates on Spotify mobile i havent able to find repeat button anywhere. Its little bit annoying to repeat playlist manually. On work i have hands full of job so i cannot take p...
Newbie
9447 Views
3 replies
0 likes
So it's pretty well exactly as the title states, but I shall elaborate. I was about to leave the house heading off to a friend's place, and for some reason all of my music on Spotify on my phone decided to "undownload" itself so I had to redownload a...
So it's pretty well exactly as the title states, but I shall elaborate. I was about to leave the house heading off to a friend's place, and for some reason all of my music on Spotify on my p...
Casual Listener
877 Views
5 replies
0 likes
I don't have premium at the moment so I get the adds.My complaint is on one of the commercials it says you can get premium adds free even on mo-billWhat the **bleep** is mo bill ?This sounds like mongul.Which is a name for Down syndrome or an a...
I don't have premium at the moment so I get the adds. My complaint is on one of the commercials it says you can get premium adds free even on mo-bill What the **bleep** is mo bill ? This sound...
Spotify Star
306 Views
1 replies
0 likes
I have the premium family account and me and my girl both have spotify on Android.On some tracks she gets an error "track not available" and is not able to play the song. But I can play can play the same song.. any ideas how to fix this?
I have the premium family account and me and my girl both have spotify on Android. On some tracks she gets an error "track not available" and is not able to play the song. But I can play can play ...
Regular
543 Views
2 replies
0 likes
Hi guys!The crossfade effect isn't working in offline mode. Can you help me please?
Hi guys! The crossfade effect isn't working in offline mode. Can you help me please?
Community Legend
1250 Views
1 replies
0 likes
I have more than one account under several similar names and I cannot find the one that has my premium account with all my playlist it is still activated but I am also trying to eliminate the other ones that don't work but I keep trying to redo my pa...
I have more than one account under several similar names and I cannot find the one that has my premium account with all my playlist it is still activated but I am also trying to eliminate the other o...
Spotify Star
331 Views
1 replies
0 likes
Since I updated my Spotify I can't listen to any of my music or use the search box ....Its been going on for a couple of days do anyone know what Spotify is doing to correct the situation
Since I updated my Spotify I can't listen to any of my music or use the search box ....Its been going on for a couple of days do anyone know what Spotify is doing to correct the situation
Community Legend
1018 Views
7 replies
0 likes
I followed the steps it takes to use the gift card on the site and when I put it in it said I now have premium, it sent me the email and everything. But when I got onto Spotify it said I don't have it and I'm not on premium. How do I fix this?
I followed the steps it takes to use the gift card on the site and when I put it in it said I now have premium, it sent me the email and everything. But when I got onto Spotify it said I don't have i...
Community Legend
341 Views
1 replies
0 likes
Please help. I think my playlists are corrupted. I have empty folders showing on the Android app on all android devices that I can not delete. They do not show on desktop. How can I get rid of them. So frustrating.... I've also just realised I may ha...
Please help. I think my playlists are corrupted. I have empty folders showing on the Android app on all android devices that I can not delete. They do not show on desktop. How can I get rid of them. ...
Casual Listener
1045 Views
2 replies
0 likes
I'm on my Samsung note 4 phone and I can't login, but on other devices and computer I can login.
I'm on my Samsung note 4 phone and I can't login, but on other devices and computer I can login.
Community Legend
267 Views
1 replies
0 likes
So I cannot download music on my S7 Edge anymore, since around 2 days ago... I've tried everything, but none of the Solutions, even the Samsung specific ones, seem to work at all. I have tried reinstaling the app, clearing all kinds of caches and als...
So I cannot download music on my S7 Edge anymore, since around 2 days ago... I've tried everything, but none of the Solutions, even the Samsung specific ones, seem to work at all. I have tried reinst...
Community Legend
353 Views
1 replies
0 likes
If I try to download all of my songs the hour after that it works fine and if I try a few days later, it won't work. It stays loading. Somebody solutions? I have a Lg Leon with android 5.
If I try to download all of my songs the hour after that it works fine and if I try a few days later, it won't work. It stays loading. Somebody solutions? I have a Lg Leon with android 5.
347 Views
0 replies
0 likes
Running Samsung Multiroom app version 3.2.18 on a Samsung Tab S running Android 5.0.2. Version of Spotify on Tab is 5.7.0.781. Both apps downloaded from Play Store.I have lost Spotify Connect integration with multiroom app. I can see the multiroom sp...
Running Samsung Multiroom app version 3.2.18 on a Samsung Tab S running Android 5.0.2. Version of Spotify on Tab is 5.7.0.781. Both apps downloaded from Play Store. I have lost Spotify Connect...
Casual Listener
2652 Views
2 replies
2 likes
Hello guys, I am using spotify on my Samsung S7 running Android 6.0.1. I connect my phone via Bluetooth to my car's audio system to call handsfree and to listen to my Spotify music. It is a BMW F30 3-series standard audio system. Now the problem is t...
Hello guys, I am using spotify on my Samsung S7 running Android 6.0.1. I connect my phone via Bluetooth to my car's audio system to call handsfree and to listen to my Spotify music....
1659 Views
0 replies
2 likes
