Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 66681 Views
  • 68 replies
  • 26 likes
  • 66681 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28901 Views
  • 5 replies
  • 0 likes
  • 28901 Views
  • 5 replies
  • 0 likes

Automatically syncing Saved songs to Android phone

So I've seen a few other posts related to this but none with a satisfactory answer. On my old phone (Android 4.0), there was a setting to automatically sync all Saved albums/songs - so I could drag and drop songs from the desktop version to Your Musi...

  • Newbie
  • So I've seen a few other posts related to this but none with a satisfactory answer. On my old phone (Android 4.0), there was a setting to automatically sync all Saved albums/songs - so I could drag a...
  • 136 Views
  • 0 replies
  • 0 likes
  • 136 Views
  • 0 replies
  • 0 likes

Downloaded podcasts greyed out

Spotify eats through my data limit like it's nothing.I've downloaded the podcasts I listen to (the only reason Im trying Spotify, I prefer to own my music) twice now on my home Wifi but I just can NOT get them to work while at work. They are all grey...

  • Casual Listener
  • Spotify eats through my data limit like it's nothing. I've downloaded the podcasts I listen to (the only reason Im trying Spotify, I prefer to own my music) twice now on my home Wifi but I just ca...
  • Justin477
  • Casual Listener
  • 839 Views
  • 1 replies
  • 0 likes
  • 839 Views
  • 1 replies
  • 0 likes

Alles gelöscht?

Hi, ich hatte so ich schätze um die 500 Lieder runtergeladen. Nun hatte ich ein paar neue hinzugefügt, nun war aber meine Speicherkarte voll. Ich hab auf den offline verfügbar Button geklickt weil es ja dann die Lieder nicht mehr runterladen will, da...

  • Newbie
  • Hi, ich hatte so ich schätze um die 500 Lieder runtergeladen. Nun hatte ich ein paar neue hinzugefügt, nun war aber meine Speicherkarte voll. Ich hab auf den offline verfügbar Button geklickt weil es...
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

Android app not allowing for me to download my music

Hi everyone,I've got a premium account and usually enjoy the benefits of offline music however this morning when trying to download a playlist it won't let me.It let's me click the available offline button and the downloading notification appears but...

  • Regular
  • Hi everyone, I've got a premium account and usually enjoy the benefits of offline music however this morning when trying to download a playlist it won't let me. It let's me click the available of...
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

Search / Filter scroll issue

Hi,Since the last couple of updates there's something wrong with the search / filter option within the playlist.To access it you need to scroll all the way to the top, so you see the title of the playlist and the thumbnail right under it. Thing is wh...

  • Casual Listener
  • Hi, Since the last couple of updates there's something wrong with the search / filter option within the playlist. To access it you need to scroll all the way to the top, so you see the title of...
  • 148 Views
  • 0 replies
  • 0 likes
  • 148 Views
  • 0 replies
  • 0 likes

Update music

Hello,i have a little bit trouble.the trouble is that i can't the song that i want.the song is 'the stunners-dancing machine'.please i need you to fix it.thank you☺

  • Newbie
  • Hello,i have a little bit trouble.the trouble is that i can't the song that i want.the song is 'the stunners-dancing machine'.please i need you to fix it.thank you☺
  • Imaactress101
  • Roadie
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

cambiar la tarjeta sd

Buenas tengo que cambiar la tarjeta de memoria sd por que esta llena y voy a poner una de mayor capacidad, tengo 16 gigas de musica, no la puedo pasar al teléfono y luego a la memoria nueva por que la memoria interna del teléfono tiene sólo 8 gigas, ...

  • Newbie
  • Buenas tengo que cambiar la tarjeta de memoria sd por que esta llena y voy a poner una de mayor capacidad, tengo 16 gigas de musica, no la puedo pasar al teléfono y luego a la memoria nueva por que l...
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

Local Musics

Hi guys, I am trying to listening my local musics on my phone (Motorola Style - Android), but everytime that I do play, come a error: This music isn´t available, have a look please:As you can see, I already put my local songs. I want to listen the mu...

IMG-20160707-WA0025.jpg.jpeg vai mesmo.png
  • Casual Listener
  • Hi guys,   I am trying to listening my local musics on my phone (Motorola Style - Android), but everytime that I do play, come a error: This music isn´t available, have a look please: ...
  • davicanabrava
  • Casual Listener
  • 356 Views
  • 4 replies
  • 0 likes
  • 356 Views
  • 4 replies
  • 0 likes

Forgot it

I just got my new phone this week and I was trying to log in Spotify but I forgot my password. I can't reset it because I forgot which email I used for my account.

  • Newbie
  • I just got my new phone this week and I was trying to log in Spotify but I forgot my password. I can't reset it because I forgot which email I used for my account.
  • osornios
  • Spotify Star
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Google Now Integration

Hello, I'm trying to start a song from my smartwatch 3 saying "Play xyz". If phone screen is on (not necessarily with spotify on foreground) it does indeed start the song, if phone screen is off it just searches for it but it doens't start it since i...

  • Regular
  • Hello, I'm trying to start a song from my smartwatch 3 saying "Play xyz". If phone screen is on (not necessarily with spotify on foreground) it does indeed start the song, if phone screen is off it j...
  • virtualflyer
  • Regular
  • 2095 Views
  • 2 replies
  • 1 likes
  • 2095 Views
  • 2 replies
  • 1 likes

available devices no longer shows Yamaha receiver

I have a Yamaha RX-V779 that I have set up throughout my house. My wife, son and I all have Spotify accounts on a Samsung s6, s7, and Note 4 respectively. None of these phones or even my computer will recognize the Yamaha receiver after the last spot...

  • Regular
  • I have a Yamaha RX-V779 that I have set up throughout my house. My wife, son and I all have Spotify accounts on a Samsung s6, s7, and Note 4 respectively. None of these phones or even my computer wil...
  • mccallum1367
  • Regular
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Log in

I login with Facebook how do I change it to where I login with a username and password. I cannot find the option change password

  • Newbie
  • I login with Facebook how do I change it to where I login with a username and password. I cannot find the option change password
  • EilerWessel
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Spotify skips to radio

Whatever I am listening to, be it an album, playlist or radio, on either the android app on my phone or tablet or on my PC, after a certain amount of time it will stop and start playing a specific artist radio instead, always the same. This happens a...

  • Newbie
  • Whatever I am listening to, be it an album, playlist or radio, on either the android app on my phone or tablet or on my PC, after a certain amount of time it will stop and start playing a specific ar...
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

unable to login from australia

I've just returned from canada and I cant login. The message pops up saying unable to login from another country. How can I reset it as i am now back in Australia??

  • Newbie
  • I've just returned from canada and I cant login. The message pops up saying unable to login from another country. How can I reset it as i am now back in Australia??
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

Offline issues with galaxy s7

Hello, I own a galaxy s7 and wanted to download my music so that I can listen to it offline but it doesn't work, I can only download playlist but not all songs, I had an iphone 6 and I could download all my music so and listen to any one without bein...

  • Casual Listener
  • Hello, I own a galaxy s7 and wanted to download my music so that I can listen to it offline but it doesn't work, I can only download playlist but not all songs, I had an iphone 6 and I could download...
  • Joe
  • Community Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

30% Battery Drain Android Marshmellow

There is loads of issues with this topic, but , it still has not bee resolved, I love Spotify , but the amount of drain on the battery tells me this app needs some serious work, I am fully updated, so It can be safe to say the battery drainage still ...

  • Music Fan
  • There is loads of issues with this topic, but , it still  has not bee resolved, I love Spotify , but the amount of drain on the battery tells me this app needs some serious work,  I am ful...
  • 263 Views
  • 0 replies
  • 0 likes
  • 263 Views
  • 0 replies
  • 0 likes

Music stops playing during song

My music stopa playing when u am i a song. I have to unlock my phone and open spotify then it will start playing again. How do I get it to continue playing without stoping?

  • Newbie
  • My music stopa playing when u am i a song. I have to unlock my phone and open spotify then it will start playing again. How do I get it to continue playing without stoping?
  • osornios
  • Spotify Star
  • 327 Views
  • 1 replies
  • 1 likes
  • 327 Views
  • 1 replies
  • 1 likes

Solved!! No storage area found

Hello!So I have this issue when opening spotify that it doesn't open up, only opens to a black screen and tells me "No storage area found". My phone is Android Galaxy S5 Neo, Lollipop. My phone doesn't let me to change the app permissions.

  • Visitor
  • Hello! So I have this issue when opening spotify that it doesn't open up, only opens to a black screen and tells me "No storage area found". My phone is Android Galaxy S5 Neo, Lollipop. My phone doe...
  • osornios
  • Spotify Star
  • 534 Views
  • 1 replies
  • 0 likes
  • 534 Views
  • 1 replies
  • 0 likes

Deja de reproducir

Me conecto en un Xiaomi MI5. El momento menos pensado la app detiene la canción que está reproduciendo. Parece que ocurre solo cuando estoy conectado a un parlante SONY vía bluetooth.

  • Newbie
  • Me conecto en un Xiaomi MI5. El momento menos pensado la app detiene la canción que está reproduciendo. Parece que ocurre solo cuando estoy conectado a un parlante SONY vía bluetooth.
  • Aleni15
  • Casual Listener
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes