Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

194447 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 194447 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

535605 Views

78 replies

3 likes

  • 535605 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

439080 Views

565 replies

37 likes

Account
Free
  • 439080 Views
  • 565 replies
  • 37 likes

Spotify premium offline

The problem I find is a phone Samsung S4 I use only for music . I download music so that it is available offline , the day after the download is completed , "disappears " device. And I have to re-download every time I want to listen offline .Thus the...

Visitor

The problem I find is a phone Samsung S4 I use only for music . I download music so that it is available offline , the day after the download is completed , "disappears " device. And I have to re-dow...

Joe

Community Legend

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Spotify stops when moving to other android apps

How do you stop Spotify stopping when using any android apps that contain media. Eg, using my wellness app which has videos on, they are disabled from auto play bit Spotify still stops when opening the app.

Newbie

How do you stop Spotify stopping when using any android apps that contain media. Eg, using my wellness app which has videos on, they are disabled from auto play bit Spotify still stops when opening t...

454 Views

0 replies

0 likes

  • 454 Views
  • 0 replies
  • 0 likes

I want to connect my Denon stereo directly with spotify app.

I can connect my (android)smartphone with the "screen mirroring" function to my stereo and listen to my library, but it doesnt work with spotify. Is there anyway that I can use the screen mirroring function(or any other) in the spotify app to achieve...

Newbie

I can connect my (android)smartphone with the "screen mirroring" function to my stereo and listen to my library, but it doesnt work with spotify. Is there anyway that I can use the screen mirroring f...

542 Views

0 replies

0 likes

  • 542 Views
  • 0 replies
  • 0 likes

#NowPlaying hashtag not showing

Hello guys When I shared song at first, Spotify automatically posted it with a #NowPlaying hashtag (and it was done within a Spotify screen).When I share now, an Android system share screen appears. And I have to manually put the hashtag, which is in...

Regular

Hello guys 🙂 When I shared song at first, Spotify automatically posted it with a #NowPlaying hashtag (and it was done within a Spotify screen). When I share now, an Android system share screen...

erre_treinta

Regular

1637 Views

6 replies

1 likes

  • 1637 Views
  • 6 replies
  • 1 likes

Shuffle Play not playing on mobile app, says I need Premium

I have a free account, and when I press shuffle play on the mobile app, it says I need Premium. I already tried clearing cache, but nothing happened.Plz help, Thanks!

Newbie

I have a free account, and when I press shuffle play on the mobile app, it says I need Premium.   I already tried clearing cache, but nothing happened. Plz help, Thanks!

ProMusicophile

Gig Goer

588 Views

1 replies

0 likes

  • 588 Views
  • 1 replies
  • 0 likes

Lost playlist after Samsung S5 hard reset

Hi,My phone underwent a factory hard reset yesterday and once it was restored spotify app was there but all my playlists have disappeared and I can't get them back. Any suggestions.

Newbie

Hi, My phone underwent a factory hard reset yesterday and once it was restored spotify app was there but all my playlists have disappeared and I can't get them back. Any suggestions.

ProMusicophile

Gig Goer

457 Views

1 replies

0 likes

  • 457 Views
  • 1 replies
  • 0 likes

Can't click on a song to listen to.

Spotify will not let me click on a song to listen to at all. I tried logging out and logging back in. I also tried restarting my device and redownloading the app but nothing with work.

Newbie

Spotify will not let me click on a song to listen to at all. I tried logging out and logging back in. I also tried restarting my device and redownloading the app but nothing with work.

Joe

Community Legend

1579 Views

4 replies

0 likes

  • 1579 Views
  • 4 replies
  • 0 likes

Solved!! Paid for student spotify and still on free

This is the second time with Spotify and I got charged 5.40 for the Spotify for students. I just want my account upgraded. Last account on my girlfriends phone I got charge 3 times and was not refunded. I did not receive a receipt emailed to my email...

Newbie

This is the second time with Spotify and I got charged 5.40 for the Spotify for students. I just want my account upgraded. Last account on my girlfriends phone I got charge 3 times and was not refund...

Joe

Community Legend

2304 Views

11 replies

1 likes

  • 2304 Views
  • 11 replies
  • 1 likes

Problemas con Soundalive de samsung y spotify

hola! , tengo suscrpcion spotify chile aunque no creo que tenga que ver con mi problema.Resulta que cambie mi telefono celular hace unas semanas y tuve problemas con la calidad de las reproducciones, al comienzo pense que era problema de mi celular, ...

Newbie

hola! , tengo suscrpcion spotify chile aunque no creo que tenga que ver con mi problema. Resulta que cambie mi telefono celular hace unas semanas y tuve problemas con la calidad de las reproduccione...

2081 Views

0 replies

1 likes

  • 2081 Views
  • 0 replies
  • 1 likes

Solved!! Various issues with Sony Xperia X

Hi I've recently upgraded from a Sony Xperia Z3 with Marshmallow to a Sony Xperia X with pre installed Marshmallow and Spotify on the os and with Spotify's recent update every time I press the menu icon the app force closes. How do I resolve this. Al...

Casual Listener

Hi I've recently upgraded from a Sony Xperia Z3 with Marshmallow to a Sony Xperia X with pre installed Marshmallow and Spotify on the os and with Spotify's recent update every time I press the menu i...

Joe

Community Legend

1741 Views

3 replies

0 likes

  • 1741 Views
  • 3 replies
  • 0 likes

Solved!! spotify is crushing on android 7.0

Hi, I am a beta tester of android 7.0 (nougat).The spotify app is always crushing at the start of loadingI am getting an error: "an error occurred. please download this app again from amazon appstore" this isnt working ofcourse.

Casual Listener

Hi,   I am a beta tester of android 7.0 (nougat). The spotify app is always crushing at the start of loading I am getting an error: "an error occurred. please download this app again from am...

osornios

Spotify Star

1902 Views

1 replies

0 likes

  • 1902 Views
  • 1 replies
  • 0 likes

Solved!! It's downloading everything I listening, but I don't selected offline mode

I use spotify in Android and Mac Desktop.On my Mac Desktop I have to make playlists to save offline.And on Android I just save the album and slide the offline. But now, it's downloading everything I listen. It's all with the green arrow. But isn't wh...

Casual Listener

I use spotify in Android and Mac Desktop. On my Mac Desktop I have to make playlists to save offline. And on Android I just save the album and slide the offline.   But now, it's downloading ...

gabrielguarany

Casual Listener

576 Views

2 replies

0 likes

  • 576 Views
  • 2 replies
  • 0 likes

Spotify Premium - Offline mode on android not working

I have spotify premium, and since last week, I can't listen music on Spotify on my Android while Offline. I already did the download of all my playslists, but still not working.

Newbie

I have spotify premium, and since last week, I can't listen music on Spotify on my Android while Offline. I already did the download of all my playslists, but still not working.

lol247

Regular

748 Views

1 replies

0 likes

  • 748 Views
  • 1 replies
  • 0 likes

Help

Y does my bf have to keep logging into Spotify after updating? I don't have to and he never did b4. Also he goes to log in and it logs him right back out. Why?

Casual Listener

Y does my bf have to keep logging into Spotify after updating? I don't have to and he never did b4. Also he goes to log in and it logs him right back out. Why?

lol247

Regular

435 Views

1 replies

0 likes

  • 435 Views
  • 1 replies
  • 0 likes

Whatsapp audio message

Can I send an audio message in whatsapp playing spotify on the same time?

Newbie

Can I send an audio message in whatsapp playing spotify on the same time?

591 Views

0 replies

0 likes

  • 591 Views
  • 0 replies
  • 0 likes

songs are not downloading on the app only says waiting for download

alright so the app was working perfectly fine before but i wanted to upgrade my audio quality for offline mode so i deleted all of my downloads changed my quality to extreme and turned on the download for my playlist and now it is stuck on "waiting t...

Newbie

alright so the app was working perfectly fine before but i wanted to upgrade my audio quality for offline mode so i deleted all of my downloads changed my quality to extreme and turned on the downloa...

amirhafez69

Gig Goer

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Version 5.8.0.1029 Release Notes

Where can I found the Release Notes for the last Android update version 5.8.0.1029?

Casual Listener

Where can I found the Release Notes for the last Android update version 5.8.0.1029?

amirhafez69

Gig Goer

621 Views

1 replies

2 likes

  • 621 Views
  • 1 replies
  • 2 likes

Trouble while playing music on sony xperia

[Spotify premium]Hello,When I try to play a song, I can only listen to it for 5 seconds and then it stops. The message "no Internet connection" is always displayed, but all the other apps using Internet on my phone work.How can I fix this problem?Tha...

Newbie

[Spotify premium] Hello, When I try to play a song, I can only listen to it for 5 seconds and then it stops. The message "no Internet connection" is always displayed, but all the other apps using I...

amirhafez69

Gig Goer

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes