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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387837 Views

545 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8044 Views

0 replies

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Unable to delete folders on android app

Please help. I think my playlists are corrupted. I have empty folders showing on the Android app on all android devices that I can not delete. They do not show on desktop. How can I get rid of them. So frustrating.... I've also just realised I may ha...

Casual Listener

Please help. I think my playlists are corrupted. I have empty folders showing on the Android app on all android devices that I can not delete. They do not show on desktop. How can I get rid of them. ...

youngy250

Casual Listener

1055 Views

2 replies

0 likes

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Cant login

I'm on my Samsung note 4 phone and I can't login, but on other devices and computer I can login.

Newbie

I'm on my Samsung note 4 phone and I can't login, but on other devices and computer I can login.

Joe

Community Legend

289 Views

1 replies

0 likes

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Downloading Music - Samsung

So I cannot download music on my S7 Edge anymore, since around 2 days ago... I've tried everything, but none of the Solutions, even the Samsung specific ones, seem to work at all. I have tried reinstaling the app, clearing all kinds of caches and als...

Casual Listener

So I cannot download music on my S7 Edge anymore, since around 2 days ago... I've tried everything, but none of the Solutions, even the Samsung specific ones, seem to work at all. I have tried reinst...

Joe

Community Legend

368 Views

1 replies

0 likes

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Offline downloading

If I try to download all of my songs the hour after that it works fine and if I try a few days later, it won't work. It stays loading. Somebody solutions? I have a Lg Leon with android 5.

Newbie

If I try to download all of my songs the hour after that it works fine and if I try a few days later, it won't work. It stays loading. Somebody solutions? I have a Lg Leon with android 5.

352 Views

0 replies

0 likes

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Samsung Multiroom App not recognising Spotify Connect

Running Samsung Multiroom app version 3.2.18 on a Samsung Tab S running Android 5.0.2. Version of Spotify on Tab is 5.7.0.781. Both apps downloaded from Play Store.I have lost Spotify Connect integration with multiroom app. I can see the multiroom sp...

Casual Listener

Running Samsung Multiroom app version 3.2.18 on a Samsung Tab S running Android 5.0.2. Version of Spotify on Tab is 5.7.0.781.  Both apps downloaded from Play Store. I have lost Spotify Connect...

peterast

Casual Listener

2676 Views

2 replies

2 likes

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Spotify keeps starting automatically in car when using Skype, Viber, Whatsapp.

Hello guys, I am using spotify on my Samsung S7 running Android 6.0.1. I connect my phone via Bluetooth to my car's audio system to call handsfree and to listen to my Spotify music. It is a BMW F30 3-series standard audio system. Now the problem is t...

Newbie

Hello guys,   I am using spotify on my Samsung S7 running Android 6.0.1.   I connect my phone via Bluetooth to my car's audio system to call handsfree and to listen to my Spotify music....

1670 Views

0 replies

2 likes

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Solved!! No bass when playing over bluetooth speakers

HiWhen connecting my Samsung Galaxy S5 to my Philips HTL6140 speakers Spotify "cuts" the bass from the song a split of a second in to the track. Also when jumping forward in the track the first quarter of a second pumps full bass, but then snipps off...

Casual Listener

Hi When connecting my Samsung Galaxy S5 to my Philips HTL6140 speakers Spotify "cuts" the bass from the song a split of a second in to the track. Also when jumping forward in the track the first q...

zachary246

Newbie

14567 Views

2 replies

0 likes

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waiting to download

Am premium spotify user. have a Huawei P8. Has been working flawlessly for months. now when I'm trying to update playlists screen sticks at 'waiting to download'. Have followed all instructions on this page...https://community.spotify.com/t5/Help-And...

Casual Listener

Am premium spotify user. have a Huawei P8. Has been working flawlessly for months. now when I'm trying to update playlists screen sticks at 'waiting to download'. Have followed all instructions on th...

Joe

Community Legend

452 Views

3 replies

0 likes

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Spotify auf 2 Geräten nutzen

Hallo, ich nutze Spotify Premium auf dem Samsung Galaxy s6 (interner Speicher) und auf dem alten Galaxy s2 (externer Speicher, der aber von Spotify nicht zum Speichern erkannt wird). Meine Frage ist: Kann ich Playlists auf dem S2 (externe Speicherkar...

Newbie

Hallo,   ich nutze Spotify Premium auf dem Samsung Galaxy s6 (interner Speicher) und auf dem alten Galaxy s2 (externer Speicher, der aber von Spotify nicht zum Speichern erkannt wird).  ...

375 Views

0 replies

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Incorrect track titles

I couldn't find the right place for this, and Spotify doesn't seem to have an option to contact them - but Queens of the Stone Age - Songs for the Deaf(international explicit version) has the track names wrong - I was listening to first it giveth and...

Newbie

I couldn't find the right place for this, and Spotify doesn't seem to have an option to contact them - but Queens of the Stone Age - Songs for the Deaf(international explicit version) has the track n...

Joe

Community Legend

382 Views

1 replies

0 likes

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Please Fix Audiographic Map Of The World

Hi...I'm a Spotify Premium member & are currently utilizing an LG Android/Smartphone device..The problem I am experiencing is that when I click on the Audiographic Musical Map Of The World to see what are countries are listening too ..when the map ap...

Roadie

Hi...I'm a Spotify Premium member & are currently utilizing an LG Android/Smartphone device..The problem I am experiencing is that when I click on the Audiographic Musical Map Of The World to see...

Joe

Community Legend

555 Views

6 replies

0 likes

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Payments

I cannot make my payment and its killing me. I had to change my debit card info and now it wont take the new info. Help. I have verified all info. Address and debit card # and it wont work. I called my back and they said its spotify who is reverting ...

Newbie

I cannot make my payment and its killing me. I had to change my debit card info and now it wont take the new info. Help. I have verified all info. Address and debit card # and it wont work. I called ...

Joe

Community Legend

378 Views

1 replies

0 likes

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Solved!! Closes if i click anything

I open spotify, but i try to click menu, or anything for that matter, it close the app. Just got a new phone, but still works on old device

Newbie

I open spotify, but i try to click menu, or anything for that matter, it close the app. Just got a new phone, but still works on old device

Joe

Community Legend

490 Views

1 replies

0 likes

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Song Is Unavailable

Just this year spotify stopped working, doesn't matter if I'm on wifi or 4glte when I try to play a song or a playlist it says the song is unavailable. Don't really know how to fix it at all plz help, aslo I am not willing to download the music takes...

Newbie

Just this year spotify stopped working, doesn't matter if I'm on wifi or 4glte when I try to play a song or a playlist it says the song is unavailable. Don't really know how to fix it at all plz help...

316 Views

0 replies

0 likes

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Spotify läuft nicht auf HTC One V

Hallo, habe mir ein HTC ONE V mit Android 4.0.3 zugelegt und wollte gerne auf diesen meinen Spotify Premium Account nutzen. Doch Spotify öffnet sich und zeigt mir nur zwei Spalten an, weiter nichts. Eine Fehlermeldung bekomme ich nicht. Auch Deinstal...

Newbie

Hallo, habe mir ein HTC ONE V mit Android 4.0.3 zugelegt und wollte gerne auf diesen meinen Spotify Premium Account nutzen. Doch Spotify öffnet sich und zeigt mir nur zwei Spalten an, weiter nichts....

berlinsteg

Newbie

358 Views

1 replies

0 likes

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Internet needed

Since a few days i need internet to see my profile and playlists. I downloaded the playlists and a few days ago i didn't need internet to play the downloaded songs. Now i have to use internet. When i played one song, i can turn off the internet and p...

Casual Listener

Since a few days i need internet to see my profile and playlists. I downloaded the playlists and a few days ago i didn't need internet to play the downloaded songs. Now i have to use internet. When i...

Joe

Community Legend

582 Views

5 replies

0 likes

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Not tracking thumbs up/down in radio

I have a Samsung Galaxy S6 on Android 6.0.1. The radio doesn't seem to track thumbs up/down. I keep hearing the same tracks over and over regardless of which action taken. Usually the next time the track plays my thumbs up or down selection is cleare...

Newbie

I have a Samsung Galaxy S6 on Android 6.0.1. The radio doesn't seem to track thumbs up/down. I keep hearing the same tracks over and over regardless of which action taken. Usually the next time the t...

Joe

Community Legend

326 Views

1 replies

0 likes

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Solved!! Other apps no longer having sound when using spotify.

Whenever i go for a run, i put on a playlist and then i open my running app.Normally when i'm running with spotify playing and the running app open it gives spoken notifications of how far i'm running already etc.. When the notification comes, the mu...

Newbie

Whenever i go for a run, i put on a playlist and then i open my running app. Normally when i'm running with spotify playing and the running app open it gives spoken notifications of how far i'm runn...

PieterF

Casual Listener

6005 Views

3 replies

5 likes

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Albums can't play but popular songs will?

Whenever I go to an artist's page and play "Popular" songs, songs will play. But any playlist or going into an album and try to play a song from there, the song is highlighted as if it was selected, but the song doesn't play! what's going on? I just ...

Newbie

Whenever I go to an artist's page and play "Popular" songs, songs will play. But any playlist or going into an album and try to play a song from there, the song is highlighted as if it was selected, ...

230 Views

0 replies

0 likes

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