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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Solved!! S5 settings - Download using cellular

To play off-line the help says I need to turn this on in settings, but I just can't find where. Can someone please help? Thanks

Newbie

To play off-line the help says I need to turn this on in settings, but I just can't find where. Can someone please help? Thanks

Joe

Community Legend

552 Views

1 replies

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Solved!! App crashes on any action.

Spotify opens but I can't take any action cause when I touch any choice it immediately crashes.I'm using samung galaxy a7 android 5.1.1?????How can this be fixed?

Visitor

Spotify opens but I can't take any action cause when I touch any choice it immediately crashes. I'm using samung galaxy a7 android 5.1.1 ????? How can this be fixed?

miguelfalbo47

Regular

2054 Views

15 replies

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Volume

When i am connected to bluetooth in my car or in my house.The when every track changes, the volume automatically reduces to nearly zero.If I turn the volume back up on my phone, it will keep it there, until the next track changes.Unable to use spotit...

Newbie

When i am connected to bluetooth in my car or in my house. The when every track changes, the volume automatically reduces to nearly zero. If I turn the volume back up on my phone, it will keep it t...

225 Views

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New SD Card

Hi, I was wondering if anyone could help me out here. So I recently installed Spotify and had downloaded some albums already on the SD card, but I was thinking that I may need a card bigger in the future. IF I just copy everything from the previous c...

Newbie

Hi, I was wondering if anyone could help me out here. So I recently installed Spotify and had downloaded some albums already on the SD card, but I was thinking that I may need a card bigger in the fu...

Joe

Community Legend

271 Views

1 replies

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What android version?

Can someone please tell me what android version is used with those photos in the attached? I accidentally uninstalled my good old Spotify so I downloaded the newest version and I don't like it. When I play a song, the main album art shows in the cent...

Newbie

Can someone please tell me what android version is used with those photos in the attached? I accidentally uninstalled my good old Spotify so I downloaded the newest version and I don't like it. When ...

202 Views

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Notifications on Android phone when playing on Windows PC?

Hello, really new to Spotify. I have installed it on my Android phone and also on my Windows 10 PC. When I am playing on Windows 10 PC I get notifications about the songs on my Android phone. Is this some bug? Or how do I turn this off. I want notifi...

Casual Listener

Hello, really new to Spotify. I have installed it on my Android phone and also on my Windows 10 PC. When I am playing on Windows 10 PC I get notifications about the songs on my Android phone. Is this...

386 Views

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Search Function Not Working

I use a Galaxy S5 and my search function doesn't work at all. When I start typing anything in the field it says 'Ooops, something went wrong.' This is true whether I am on 4G or Wifi. Anyone else having this issue? I had this issue in the last versio...

Music Fan

I use a Galaxy S5 and my search function doesn't work at all. When I start typing anything in the field it says 'Ooops, something went wrong.' This is true whether I am on 4G or Wifi. Anyone else hav...

the_gregster12

Music Fan

451 Views

2 replies

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Offline Playlists not staying downloaded

So I have spotify premium. I've had it a long time on my android mobile but recently I installed it on my android car stereo.My playlists sync up onto the car stereo no problem, I download them and they play offline.But when the stereo is tuned off a...

Newbie

So I have spotify premium. I've had it a long time on my android mobile but recently I installed it on my android car stereo. My playlists sync up onto the car stereo no problem, I download them and...

215 Views

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Can we have a decent app compiled?

I have read every single post about the "Oops Something went wrong" and the conclusion is that the position of the moon affects the application behavior. This is the first app that request me to:-- Install-- Reinstall-- wipe Cache-- Remove SD-- Delet...

Newbie

I have read every single post about the "Oops Something went wrong" and the conclusion is that the position of the moon affects the application behavior.  This is the first app that request me ...

179 Views

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Cannot log in

Newbie

user-removed

Not applicable

266 Views

1 replies

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Playlists

I had 4 different playlist. I haven't been on Spotify in a couple of days. Today, Friday July 15th I go to spotify and, I now have lost all 4 playlist. WHERE DID THEY GO ?

Visitor

I had 4 different playlist. I haven't been on Spotify in a couple of days. Today, Friday July 15th I go to spotify and, I now have lost all 4 playlist. WHERE DID THEY GO ?

EilerWessel

Community Legend

284 Views

1 replies

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Missing playlists... Please help

All music was available on my premium, till about an hour ago,.now all music, which has taken hours and hours has disappeared, please help, call would be nice ,Kimberly @ [phone number removed]Lost without music

Casual Listener

All music was available on my premium, till about an hour ago,.now all music, which has taken hours and hours has disappeared, please help, call would be nice ,Kimberly @ [phone number removed] ...

EilerWessel

Community Legend

305 Views

1 replies

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Spotify in car sync

Hi, I've a big problem. Using Spotify on my android car radio with my premium account. Everytime I'm driving with my car and hearing to Spotify, this app starts on my smartphone, too and uses much of my battery. This is totally unnecessary for me. Ca...

Regular

Hi,  I've a big problem. Using Spotify on my android car radio with my premium account. Everytime I'm driving with my car and hearing to Spotify, this app starts on my smartphone, too and uses ...

474 Views

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Can't login on a Sony Xperia Z5

I got an email prompting me to change my password. I went to the Spotify site and did that. I have verified that my login is correct through the website multiple times however the app keeps telling me that it is an invalid password or username.I have...

Casual Listener

I got an email prompting me to change my password. I went to the Spotify site and did that. I have verified that my login is correct through the website multiple times however the app keeps telling m...

smasterhatch

Casual Listener

717 Views

3 replies

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Artists not showing up in search

Sometimes, when I type in certain artists' names, they don't show up, and I have to try and find them by using the RELATED ARTISTS feature, which is irritating. I mean, they ARE listed on Spotify, but they don't show up in the search results. I under...

Casual Listener

Sometimes, when I type in certain artists' names, they don't show up, and I have to try and find them by using the RELATED ARTISTS feature, which is irritating. I mean, they ARE listed on Spotify, bu...

491 Views

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how many songs can I download on my phone?

I use to have an account in the US but i moved to Colombia, in the US i could download up to 10.000 songs, in here i dont know why but I have reached the maximun, how can I know how many songs do I downloaded? and why it is least than in the US?

Newbie

I use to have an account in the US but i moved to Colombia, in the US i could download up to 10.000 songs, in here i dont know why but I have reached the maximun, how can I know how many songs do I d...

Joe

Community Legend

641 Views

1 replies

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Nesecito ayuda..!!

Tengo cuenta premium, cada vez que descargo música y se guarda en mi tarjeta Sd. Para poder reproducirlo en modo Offine.Después de un tiempo la aplicación no me permite reproducir la música obligando a descargar nuevamente... ¿Que esta pasando?

Newbie

Tengo cuenta premium, cada vez que descargo música y se guarda en mi tarjeta Sd. Para poder reproducirlo en modo Offine. Después de un tiempo la aplicación no me permite reproducir la música obligan...

Bittencourt

Spotify Star

300 Views

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HTC One M9 won't let me log in

Hi,I have been a Spotify user for only a few weeks. On yesterday, my HTC One M9 logged me off and I can't log back in despite changing the password a couple of times...I get an error message. I can log in on my Windows desktop and my Lenovo android t...

Newbie

Hi, I have been a Spotify user for only a few weeks. On yesterday, my HTC One M9 logged me off and I can't log back in despite changing the password a couple of times...I get an error message. I can...

280 Views

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