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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118759 Views

27 replies

4 likes

  • 118759 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

239525 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 239525 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

600385 Views

79 replies

3 likes

  • 600385 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

492878 Views

581 replies

42 likes

Account
Free
  • 492878 Views
  • 581 replies
  • 42 likes

Download

My music needs to re-download every time I start the app.It's all in my library but every time I quit the app or leave it , it needs to re-download it.Why?

Casual Listener

My music needs to re-download every time I start the app. It's all in my library but every time I quit the app or leave it , it needs to re-download it. Why?

Joe

Community Legend

710 Views

3 replies

0 likes

  • 710 Views
  • 3 replies
  • 0 likes

Solved!! Manually sorting playlist

Hi,I can't sort tracks manually on my playlist. How can I do it?

Casual Listener

Hi, I can't sort tracks manually on my playlist. How can I do it?

Howhardcanitbe

Casual Listener

2893 Views

4 replies

0 likes

  • 2893 Views
  • 4 replies
  • 0 likes

Solved!! Log in to confirm that you are a premium account user

I have recently bought a new smart phone (Vodafone Smart Mini 4) and have been a premium account user for over a year now. When choosing to go offline, in order to listen to my downloaded playlists, Spotify keeps telling me this: "To confirm that you...

Music Fan

I have recently bought a new smart phone (Vodafone Smart Mini 4) and have been a premium account user for over a year now. When choosing to go offline, in order to listen to my downloaded playlists, ...

azelin-i

Newbie

6793 Views

16 replies

0 likes

  • 6793 Views
  • 16 replies
  • 0 likes

Not able to send messages with spotify anymore...

So have been sharing songs with my friends throufh the spotify post to or send to window when you tap share....now when intap it it pulls a window from the android OS, asking to use facebook, gmail, etc. Ive posted a picture....any ideas. Ive talked ...

Casual Listener

So have been sharing songs with my friends throufh the spotify post to or send to window when you tap share....now when intap it it pulls a window from the android OS, asking to use facebook, gmail, ...

Boonmariachi

Casual Listener

1829 Views

6 replies

0 likes

Android 6.0
messages
note 5
post to
send to
  • 1829 Views
  • 6 replies
  • 0 likes

Can't send songs through Spotify

When I try to send songs to friends who have facebook. When I click the share button, it prompts me with a "Share using" (Facebook, Text, Email). Nothing of what I want or have had in the past. This is the reason that I have Spotify Premium, to utliz...

Visitor

When I try to send songs to friends who have facebook. When I click the share button, it prompts me with a "Share using" (Facebook, Text, Email). Nothing of what I want or have had in the past. ...

user-removed

Not applicable

485 Views

1 replies

0 likes

  • 485 Views
  • 1 replies
  • 0 likes

Prevent for "No storage data found"

So if i want to prevent this message "No storage data found", i have to keep spotify on mobile internal data, not SD Card?

Casual Listener

So if i want to prevent this message "No storage data found", i have to keep spotify on mobile internal data, not SD Card?

osornios

Spotify Star

618 Views

2 replies

0 likes

  • 618 Views
  • 2 replies
  • 0 likes

Fido Premium Subscription

I recently accounts numbers with Fido, so i've been disconnected with my premium subscription that I had with my phone contract. Everytime I try adding my phone number on spotify and Fido Hub it says that my phone number is already registered for Spo...

Visitor

I recently accounts numbers with Fido, so i've been disconnected with my premium subscription that I had with my phone contract. Everytime I try adding my phone number on spotify and Fido Hub it says...

osornios

Spotify Star

438 Views

1 replies

0 likes

  • 438 Views
  • 1 replies
  • 0 likes

Album Artwork Missing

I have a Samsung Galaxy Core and Spotify Premium. When I'm online, all my album artwork is visable. I go offline and certain artwork disappears (Hedley, Billy Talent, etc.) How can I fix this problem?

Casual Listener

I have a Samsung Galaxy Core and Spotify Premium. When I'm online, all my album artwork is visable. I go offline and certain artwork disappears (Hedley, Billy Talent, etc.) How can I fix this problem?

Joe

Community Legend

742 Views

1 replies

0 likes

  • 742 Views
  • 1 replies
  • 0 likes

Android app freezing up

I've been having the android app freeze up a lot. It does it on both of my phones and my tablet. They run 5.0 and 6.0, plentey of free memory on them. Does it on wifi and mobile data. I've tried reinstalling the app. And ive tried logging into anothe...

Casual Listener

I've been having the android app freeze up a lot. It does it on both of my phones and my tablet. They run 5.0 and 6.0, plentey of free memory on them. Does it on wifi and mobile data. I've tried rein...

Joe

Community Legend

1172 Views

3 replies

0 likes

  • 1172 Views
  • 3 replies
  • 0 likes

Import local files on Android.

Hey guys, I have a 1st generation Moto G and Spotify premium account. In my Spotify App I have the option to import local files stored in my phone. However, my girlfriend, who has a Nexus 5 can't, such option in her phone doesn't exist! She also has ...

Newbie

Hey guys,   I have a 1st generation Moto G and Spotify premium account. In my Spotify App I have the option to import local files stored in my phone. However, my girlfriend, who has a Nex...

osornios

Spotify Star

1052 Views

1 replies

0 likes

Android
local files
Nexus 5
  • 1052 Views
  • 1 replies
  • 0 likes

"Save to Library" broken

Hi all! Pressing the "Save to Library"-Plus (+) displayed on the left side beneath the album cover only works sporadically, that is, I need to swipe forth and back between two or three songs until the Android Spotify App finally registers that I've p...

Casual Listener

Hi all!   Pressing the "Save to Library"-Plus (+) displayed on the left side beneath the album cover only works sporadically, that is, I need to swipe forth and back between two or three songs...

aybesea69

Regular

482 Views

1 replies

0 likes

  • 482 Views
  • 1 replies
  • 0 likes

Solved!! Issues playing music

So as listening to my music and an ad came up so I didn't mind. Well when this ad played 4x I turned off the app. Well now that I went back into the app and try to play music the ad is still there, and it won't let me play anything!

Regular

So as listening to my music and an ad came up so I didn't mind. Well when this ad played 4x I turned off the app. Well now that I went back into the app and try to play music the ad is still there, a...

hayesd19-us

Regular

753 Views

3 replies

0 likes

  • 753 Views
  • 3 replies
  • 0 likes

cant download for offline and am premium

Hey guys who do i contact if im premium and cant download for offline? Account is set up in oz but am currently in hawaii..

Casual Listener

Hey guys who do i contact if im premium and cant download for offline? Account is set up in oz but am currently in hawaii..

tjones17

Gig Goer

565 Views

3 replies

0 likes

  • 565 Views
  • 3 replies
  • 0 likes

Share to messenger

I've been having difficulties with sharing to facebook messenger, whenever I choose a track, click share and pick messenger and send it to a friend, it just keeps on loading it and in about 10-30 minutes says the messange was not sent, I've tried rei...

Casual Listener

I've been having difficulties with sharing to facebook messenger, whenever I choose a track, click share and pick messenger and send it to a friend, it just keeps on loading it and in about 10-30 min...

Poukz

Casual Listener

1098 Views

6 replies

0 likes

  • 1098 Views
  • 6 replies
  • 0 likes

I can't play any song i chose !

Hello, m'y problem is that when i decide to play a music it doesn't work ! All the titles are whey ! I hace my connection on ! The WIFI works perfectly !The problem is on m'y sisters account

Newbie

Hello, m'y problem is that when i decide to play a music it doesn't work ! All the titles are whey ! I hace my connection on ! The WIFI works perfectly ! The problem is on m'y sisters account

tjones17

Gig Goer

464 Views

1 replies

0 likes

  • 464 Views
  • 1 replies
  • 0 likes

Issues in keeping storage on SD card after restart (Galaxy S7)

When my GS7 restarts, Spotify has a very odd behavior. Sometimes it will not recognize the SD card and lose access to all stored music. Some other times it will automatically transfer all my music from SD card to the phone storage, which will take me...

Regular

When my GS7 restarts, Spotify has a very odd behavior. Sometimes it will not recognize the SD card and lose access to all stored music. Some other times it will automatically transfer all my music fr...

fkask

Casual Listener

1006 Views

4 replies

2 likes

  • 1006 Views
  • 4 replies
  • 2 likes

no "storage" option in menu

hi have tried all the install remove reinstall format stuff i can find nothing works still no storage option . My phone is running android version 4.1.2 is that the problem i wonder

Casual Listener

hi have tried all the install remove reinstall format stuff i can find nothing works still no storage option . My phone is running android version 4.1.2 is that the problem i wonder

Jasonv1

Casual Listener

818 Views

2 replies

0 likes

  • 818 Views
  • 2 replies
  • 0 likes

Offline music not available

Around every payment cycle even though my subscription is continuous, the offline music stored on my android phone is automatically removed and I have to download them again every month. I know Spotify wants to check every month whether the subscript...

Newbie

Around every payment cycle even though my subscription is continuous, the offline music stored on my android phone is automatically removed and I have to download them again every month. I know Spoti...

user-removed

Not applicable

978 Views

3 replies

0 likes

  • 978 Views
  • 3 replies
  • 0 likes

Android - "Share - share via" ?!

So, I am trying to share a song with someone else by sending them a song in spotify.However, when I click share, this pop up asks me what I would like to "share via"? Spotify isn't an option but nearly every other app in my phone is?Anyone know how t...

Newbie

So, I am trying to share a song with someone else by sending them a song in spotify. However, when I click share, this pop up asks me what I would like to "share via"? Spotify isn't an option but ...

Joe

Community Legend

714 Views

1 replies

0 likes

  • 714 Views
  • 1 replies
  • 0 likes