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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35973 Views
  • 64 replies
  • 25 likes
  • 35973 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874104 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874104 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Superuser Contribution Have Pixel Pro 7, Android 13 album art now showing up up on car bluetooth connection.

I have a Pixel Pro 7. Since getting this phone, my Spotify album art no longer shows up in my Hyundai Santa Fe 2021. I never had a problem until I got this new phone. Previously I had a Samsung S21+ and everything worked great. Is this an OS issue? I...

  • Newbie
  • I have a Pixel Pro 7. Since getting this phone, my Spotify album art no longer shows up in my Hyundai Santa Fe 2021. I never had a problem until I got this new phone. Previously I had a Samsung S21+ ...
  • Eni
  • Moderator
  • 700 Views
  • 1 replies
  • 0 likes
  • 700 Views
  • 1 replies
  • 0 likes

Transparent background on spotify?

Hello folks! I wonder if your spotify developer can make so the users can choose if they want background or transperent background on the spotify widget!  Thanks in advance!

  • Casual Listener
  • Hello folks!   I wonder if your spotify developer can make so the users can choose if they want background or transperent background on the spotify widget!     Thanks ...
  • JustNaeem
  • Regular
  • 7255 Views
  • 4 replies
  • 4 likes
  • 7255 Views
  • 4 replies
  • 4 likes

Superuser Contribution Can't log in, my android phone continues to tell me Spotify is currently off-line, no matter how I t

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Dian
  • Spotify Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution the artist i listened to the most isn't showing on my top artist

i was just wondering if is it because he has only released one song that's why he didn't appear? i tried different uhm sites to look for my top artists but he isn't appearing anywhere. thank you. the artist is natori (なとり) by the way.

  • Casual Listener
  • i was just wondering if is it because he has only released one song that's why he didn't appear? i tried different uhm sites to look for my top artists but he isn't appearing anywhere. thank you. the...
  • ruidesu
  • Casual Listener
  • 272 Views
  • 3 replies
  • 0 likes
  • 272 Views
  • 3 replies
  • 0 likes

Superuser Contribution Recently Played Artists Doesn't Appear

PlanFreeCountryGuatemalaDeviceXiaomi Redmi Note 8 / WindowsOperating SystemAndroid 10 / Windows 10 My Question or IssueI cannot see any of my friends' recently played artists on their profile page. I only see their playlists on their profile page. My...

  • Casual Listener
  •   Plan Free Country Guatemala Device Xiaomi Redmi Note 8 / Windows Operating System Android 10 / Windows 10   My Question or Issue I cannot see any of my friends' recently played...
  • Alex
  • Spotify Legend
  • 919 Views
  • 5 replies
  • 1 likes
  • 919 Views
  • 5 replies
  • 1 likes

Superuser Contribution [Mobile][Podcasts] Get Spotify to play the next podcast in line without any user interaction

At the moment I'm experiencing problems when trying to listen to a series a podcast.I’m using Spotify version 8.7.84.382 on my Samsung A41 phone.When I am listening to a podcast Spotify can’t automatically start the next podcast in order. It will ope...

  • Visitor
  • At the moment I'm experiencing problems when trying to listen to a series a podcast. I’m using Spotify version 8.7.84.382 on my Samsung A41 phone. When I am listening to a podcast Spotify can’t aut...
  • Alex
  • Spotify Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • Mobile
    Podcasts
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify on phone audio streaming to Bluetooth speaker. Do calls interrupt stream?

Plan - PremiumCountry - UKDevice - Samsung Galaxy S20FE My Question or Issue Hello there Sad timesIt's my Dad's funeral in a few days, and for the wake afterwards I've made a Spotify playlist.The venue has a Bluetooth music system and they said I can...

  • Casual Listener
  •   Plan - Premium Country - UK Device - Samsung Galaxy S20FE   My Question or Issue   Hello there   Sad times It's my Dad's funeral in a few days, and for the wake afterw...
  • MihailY
  • Moderator
  • 2029 Views
  • 2 replies
  • 0 likes
  • 2029 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to play songs over wifi...Android Samsung a13

I've tried many things, including torubleshooting and cleaning cache/reinstalling, but nothing has worked and I think it is quite the opposite of the most "common" problem that I've read in the community forums. Since a couple of days (at least) when...

  • Visitor
  • I've tried many things, including torubleshooting and cleaning cache/reinstalling, but nothing has worked and I think it is quite the opposite of the most "common" problem that I've read in the commu...
  • MihailY
  • Moderator
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Phone media volume affecting spotify volume on other devices

Device: Samsung Galaxy S8 (Android 9, last upgrade Oct 1, 2019)Spotify version: 8.5.30.579Plan: Premium Spotify connect devices:- Win 10 PC / Notebook- Raspberry running Raspotify- iEAST AudioCast M5 My Question or IssueI have noticed some weird volu...

  • Casual Listener
  • Device: Samsung Galaxy S8 (Android 9, last upgrade Oct 1, 2019) Spotify version: 8.5.30.579 Plan: Premium   Spotify connect devices: - Win 10 PC / Notebook - Raspberry running Ra...
  • phkara
  • Visitor
  • 21499 Views
  • 20 replies
  • 8 likes
  • volume
  • 21499 Views
  • 20 replies
  • 8 likes

Queue STILL changes after switching devices

PlanPremiumCountryUKDeviceOnePlus 8Pro, Denon AVR-X2500H, NowTV StickOperating SystemAndroid 12 My Question or IssueApparently the issue here https://community.spotify.com/t5/Ongoing-Issues/Queue-changes-after-switching-device-with-Spotify-Connect/id...

  • Music Fan
  • Plan Premium Country UK Device OnePlus 8Pro, Denon AVR-X2500H, NowTV Stick Operating System Android 12   My Question or Issue Apparently the issue here https://community.spot...
  • 128 Views
  • 0 replies
  • 0 likes
  • 128 Views
  • 0 replies
  • 0 likes

ISSUE: Bluetooth device name not updating

Hello there! I recently bought a pair of Galaxy Buds 2 Pro and I'm having issues with the display name of the device in the Spotify Android app. I already searched these forums and googled around (in both english and spanish) to no avail. Basically, ...

  • Newbie
  • Hello there! I recently bought a pair of Galaxy Buds 2 Pro and I'm having issues with the display name of the device in the Spotify Android app. I already searched these forums and googled around (in...
  • 482 Views
  • 0 replies
  • 1 likes
  • 482 Views
  • 0 replies
  • 1 likes

Superuser Contribution app volume turns all the way down overnight

PlanPremium Devicemotorola moto e6 Operating SystemAndroid 9 My Question or Issuehi folks, i've had this problem for probably as long as i've had spotify but i think it's gotten worse and now it's finally bothering me. i always listen to music overni...

  • Casual Listener
  • Plan Premium   Device motorola moto e6   Operating System Android 9   My Question or Issue hi folks, i've had this problem for probably as long as i've had spotify but i thin...
  • AlejaR
  • Moderator
  • 546 Views
  • 7 replies
  • 0 likes
  • 546 Views
  • 7 replies
  • 0 likes

Superuser Contribution Why does shuffle not play from my entire collection of liked music?

I am a fairly basic user! I have 2,100 songs in my "liked songs" and would be happy to have random tracks out of this collection. So I select shuffle. Spotify does shuffle but it doesn't seem to pick from the whole collection, it regularly picks from...

  • Visitor
  • I am a fairly basic user! I have 2,100 songs in my "liked songs" and would be happy to have random tracks out of this collection. So I select shuffle. Spotify does shuffle but it doesn't seem to p...
  • AlejaR
  • Moderator
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with 'unhiding' music

I hid a song by mistake and I can't hear it. I already clicked hide again to return it to normal and nothing happens.

  • Visitor
  • I hid a song by mistake and I can't hear it. I already clicked hide again to return it to normal and nothing happens.
  • Vasil
  • Moderator
  • 1974 Views
  • 15 replies
  • 1 likes
  • 1974 Views
  • 15 replies
  • 1 likes

Superuser Contribution My Made For You Section is Empty

PlanPremium DuoCountryUSA DeviceMotorola One 5G AceOperating SystemAndroid 11 My Question or IssueI use Spotify all the time. Yesterday, my made for you section had all of my playlists, but today when I logged in, it is completely empty. I have unins...

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  • Casual Listener
  • Plan Premium Duo Country USA   Device Motorola One 5G Ace Operating System Android 11   My Question or Issue I use Spotify all the time. Yesterday, my made for you section had al...
  • Vasil
  • Moderator
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Change pament method to google play

PlanFamily PremiumCountryUK My Question or IssueI'm UK based and have a family subscription, paid for via paypal. I want to update the payment method to google play. I can see this is possible for a new account and subscription but can't find the opt...

  • Casual Listener
  • Plan Family Premium Country UK     My Question or Issue I'm UK based and have a family subscription, paid for via paypal. I want to update the payment method to google play. I can se...
  • bobbyday1985
  • Casual Listener
  • 264 Views
  • 2 replies
  • 0 likes
  • 264 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Storage setting to SD CARD on Android reset to internal storage after reboot or update

Plan PremiumCountry the Netherlands DeviceSamsung Galaxy A8 2018Operating System Android version 9 wit update October 1 2020 Several times a year my storage setting to the SD CARD is being reset to internal storage (default) without any warning. It c...

  • Regular
  • Plan Premium Country the Netherlands   DeviceSamsung Galaxy A8 2018 Operating System Android version 9 wit update October 1 2020   Several times a year my storage setting to...
  • declandevine
  • Casual Listener
  • 3838 Views
  • 10 replies
  • 0 likes
  • 3838 Views
  • 10 replies
  • 0 likes