Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 38761 Views
  • 65 replies
  • 25 likes
  • 38761 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 875748 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 875748 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 25959 Views
  • 4 replies
  • 0 likes
  • 25959 Views
  • 4 replies
  • 0 likes

Superuser Contribution The karaoke feature isn't working on 4G

I live in Bridgwater, UK and I have got 4G on my Samsung Galaxy S20 FE, and I have the latest version of both the Spotify app (8.7.82.94) and vice versa.What's going on?

  • Newbie
  • I live in Bridgwater, UK and I have got 4G on my Samsung Galaxy S20 FE, and I have the latest version of both the Spotify app (8.7.82.94) and vice versa. What's going on?
  • TwinedGuide8461
  • Visitor
  • 339 Views
  • 2 replies
  • 0 likes
  • 339 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Other] Sleep timer

Hello. I have search my app over and over to include clicking the 3 dot menu. There is no option for a sleep timer. May one please be added?

  • Visitor
  • Hello. I have search my app over and over to include clicking the 3 dot menu. There is no option for a sleep timer. May one please be added? 
  • Eni
  • Moderator
  • 184 Views
  • 1 replies
  • 0 likes
  • Other
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot toggle shuffle when playing from "Playing recommended songs for you"

Whenever a playlist ends without repeat enabled and it starts playing recommended songs, it is not possible to press the shuffle button on that playlist and the message "You discovered a Premium feature!" appears, despite having Premium.To reproduce:...

  • Newbie
  • Whenever a playlist ends without repeat enabled and it starts playing recommended songs, it is not possible to press the shuffle button on that playlist and the message "You discovered a Premium feat...
  • OscarDC
  • Moderator
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution Smart Lock & This Email and Password combination is incorrect

I have been using spotify on my desktop & on my phone (Moto x⁴) for months now without issue, now all of a sudden I seem to have one after another. I tried to open spotify today on my phone and for some reason it had a blue banner at the bottom that ...

  • Visitor
  • I have been using spotify on my desktop & on my phone (Moto x⁴) for months now without issue, now all of a sudden I seem to have one after another.   I tried to open spotify today on ...
  • adrifebri
  • Visitor
  • 4224 Views
  • 3 replies
  • 0 likes
  • 4224 Views
  • 3 replies
  • 0 likes

Superuser Contribution Deleted Playlists won't delete from android alarm

PlanPremiumCountryUSA DevicePixel Pro 7Operating SystemAndroid 13 My Question or IssueClock alarm on Android 13 can play spotify playlist.I delete spotify Playlist, but it won't away from good morning section in alarm play list selection.I changed al...

  • Music Fan
  • Plan Premium Country USA   Device Pixel Pro 7 Operating System Android 13   My Question or Issue Clock alarm on Android 13 can play spotify playlist. I delete spotify Playlist, ...
  • Joan
  • Moderator
  • 250 Views
  • 3 replies
  • 0 likes
  • 250 Views
  • 3 replies
  • 0 likes

Superuser Contribution account number：p****@matedamen.com password******

account number：p***************** password****************The mailbox cannot receive the reset password mail ，Please change a new one for me, please send a new password to the email：**********@163.com

  • Visitor
  • account number：p***************** password**************** The mailbox cannot receive the reset password mail ，Please change a new one for me, please send a new password to the email：**********@163....
  • Vasil
  • Moderator
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution cant access downloaded songs after reopening app

when i am in offline mode or dont have internet access and i close and reopen the app so that it loads again all my downloaded songs are grayed out and i cant play them help i tried every single solution on this board like a clean reset or messing wi...

  • Visitor
  • when i am in offline mode or dont have internet access and i close and reopen the app so that it loads again all my downloaded songs are grayed out and i cant play them help i tried every single solu...
  • Vasil
  • Moderator
  • 146 Views
  • 1 replies
  • 1 likes
  • 146 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify Tablet UI

PlanPremiumDeviceGalaxy Tab S7+Operating Android 12My Question or IssueFound a weird problem with the app's UI, elements appear to be squished to one side as if avoiding a notch that doesnt exist. Already tried changing the display dpi to no avail.

  • Casual Listener
  • Plan Premium Device Galaxy Tab S7+ Operating  Android 12 My Question or Issue Found a weird problem with the app's UI, elements appear to be squished to one side as if avoiding a notch th...
  • itsk
  • Newbie
  • 3592 Views
  • 10 replies
  • 0 likes
  • 3592 Views
  • 10 replies
  • 0 likes

Superuser Contribution When I close spotify and reopen, play stops after the current song?

I play from a long playlist on my phone which repeats on a loop. When I start the app, spotify plays the current song then pauses. When I try to force play, it returns to the start of the playlist. This has happened since last week.

  • Visitor
  • I play from a long playlist on my phone which repeats on a loop. When I start the app, spotify plays the current song then pauses. When I try to force play, it returns to the start of the playlist. T...
  • Yordan
  • Moderator
  • 1044 Views
  • 5 replies
  • 8 likes
  • 1044 Views
  • 5 replies
  • 8 likes

Superuser Contribution Mobile Playlist Sharing

Previously, I was able to create playlists, then click Share from the 3-dot playlist menu to see several options for sharing: SMS, social media, specific contacts, etc. The same feature still works for individual songs, but for playlists that I gener...

  • Newbie
  • Previously, I was able to create playlists, then click Share from the 3-dot playlist menu to see several options for sharing: SMS, social media, specific contacts, etc.  The same feature still w...
  • Yordan
  • Moderator
  • 278 Views
  • 3 replies
  • 1 likes
  • playlist sharing
  • 278 Views
  • 3 replies
  • 1 likes

Superuser Contribution How can I see the who folow a friend?

I would like to know Who gave likes to some one' s play list, Who I am folowing and shared play lista.

  • Visitor
  • I would like to know Who gave likes to some one' s play list, Who I am folowing and shared play lista.
  • OscarDC
  • Moderator
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution Random play stops after playing last song on the list

PlanPremiumOperating SystemAndroid 9My Question or IssueWhen playing a list in random order, it stops playing after playing the last song on the list. Even though in the random order this song is not the last one.

  • Casual Listener
  • Plan Premium Operating System Android 9 My Question or Issue When  playing a list in random order, it stops playing after playing the last song on the list. Even though in the random order ...
  • Eni
  • Moderator
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist Stopps after 1 Song Wien reconnected to mercedes car

The Song Thatcher was startet before is planung to the end of the Song the the complete playlist stops and i habe to shut down the App and restart the the playlist runs without problems

  • Visitor
  • The Song Thatcher was startet before is planung to the end of the Song the the complete playlist stops and i habe to shut down the App and restart the the playlist runs without problems
  • OscarDC
  • Moderator
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't add my playlists on homescreen

PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy S9+Operating SystemQ (Android 10) My Question or IssueI have always been able to add my playlists to my homescreen (which I find aesthetically pleasing), but lately it has come to my attention tha...

  • Newbie
  • Plan Premium Country The Netherlands Device Samsung Galaxy S9+ Operating System Q (Android 10)   My Question or Issue I have always been able to add my playlists to my homescreen (whic...
  • blk146
  • Newbie
  • 257 Views
  • 3 replies
  • 0 likes
  • 257 Views
  • 3 replies
  • 0 likes

Superuser Contribution Hallo! Ich habe am 12.12. von Spotify duo auf familiy gewechselt. Seitdem

seitdem kann meine Duo Partnerin nicht mehr auf spotify zugreifen.Meine Stieftochter kann ich bei Familiy nicht anmelden.

  • Visitor
  • seitdem kann meine Duo Partnerin nicht mehr auf spotify zugreifen. Meine Stieftochter kann ich bei Familiy nicht anmelden.
  • Joan
  • Moderator
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android go

PlanPremiumCountrySwitzerland DeviceRuggear rg 360Operating SystemAndroid go My Question or Issuedoes spotify run on android go? Are there any Restriktion?

  • Visitor
  •   Plan Premium Country Switzerland  Device Ruggear rg 360 Operating System Android go   My Question or Issue does spotify run on android go? Are there any Restriktion? &nbs...
  • Joan
  • Moderator
  • 461 Views
  • 1 replies
  • 0 likes
  • 461 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local file transfers on android constantly breaking

PlanPremiumCountryNorwayDeviceSamsung Galaxy S21 Operating SystemAndroid I've been using local files on spotify for years, and it seems like it never just works. i mostly transfer music onto spotify from my laptop and then download them onto my phone...

  • Casual Listener
  •   Plan Premium Country Norway Device Samsung Galaxy S21  Operating System Android   I've been using local files on spotify for years, and it seems like it never just works. i...
  • Lyubka
  • Moderator
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Solved!! Not Sticking to Playlist

Hi,Recently when I'm listening on my phone it doesn't stick to my playlist and it goes off and plays random songs, usually in the same genre, but it's still annoying. I've done a quick search and the only thing I found about the same problem was from...

  • Casual Listener
  • Hi, Recently when I'm listening on my phone it doesn't stick to my playlist and it goes off and plays random songs, usually in the same genre, but it's still annoying.   I've done a quick sea...
  • Dylanjv0
  • Visitor
  • 5320 Views
  • 4 replies
  • 0 likes
  • 5320 Views
  • 4 replies
  • 0 likes