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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6286 Views

0 replies

7 likes

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Solved!! How to hide "Recommended Songs" for personal playlists?

Hi.How do I hide the "Recommended Songs" tab below playlists I created myself?Until now, I always kept this feature hidden, because it bothers me when I scroll to the end of my playlist and there are songs listed that I did not specifically add mysel...

Casual Listener

Hi. How do I hide the "Recommended Songs" tab below playlists I created myself? Until now, I always kept this feature hidden, because it bothers me when I scroll to the end of my playlist and there...

Not applicable

2283 Views

4 replies

2 likes

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Superuser Contribution CONSTANT pitch change during bluetooth playback. Grrrrr

The last 2 weeks the spotify app on my Samsung A52s is constantly pitching up and down when playing over bluetooth. It's absolutely unusable. It doesn't happen with any other app that plays audio so it's really spotify-specific. It's really horrible....

Casual Listener

The last 2 weeks the spotify app on my Samsung A52s is constantly pitching up and down when playing over bluetooth. It's absolutely unusable.   It doesn't happen with any other app that plays ...

Lyubka

Moderator

1275 Views

3 replies

0 likes

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Spotify loses the page I'm on when I return to it from another app

PlanPremiumCountryUnited KingdomDeviceOneplus 5tOperating SystemAndroid 10 My Question or IssueWhen I'm in the Spotify app looking at (for example) a playlist, if I switch to another app then come back to Spotify a few mins later, it will briefly sho...

Casual Listener

  Plan Premium Country United Kingdom Device Oneplus 5t Operating System Android 10   My Question or Issue When I'm in the Spotify app looking at (for example) a playlist, if I s...

HalfNathan

Roadie

291 Views

1 replies

0 likes

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Superuser Contribution Lock Screen skip back 15 seconds skips podcasts forwards.

PlanPremiumCountryUKDeviceOnePlus 10 ProOperating SystemOxygen OS 13 (Android) My Question or IssueOn lock screen controls, pressing skip back 15 seconds is instead skipping forwards.

Visitor

Plan Premium Country UK Device OnePlus 10 Pro Operating System Oxygen OS 13 (Android)   My Question or Issue On lock screen controls, pressing skip back 15 seconds is instead skipping ...

Saaabo

Newbie

5959 Views

49 replies

0 likes

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Sound lagging on android tv in speaker group

PlanPremiumCountrySwedenDeviceNvidia shield tvOperating SystemAndroid My Question or IssueWhen casting to a group of speakers, all work fine except from nvidia shield (android tv), which lags. If only casting to the nvidia shield (android tv), the so...

Newbie

Plan Premium Country Sweden Device Nvidia shield tv Operating System Android   My Question or Issue When casting to a group of speakers, all work fine except from nvidia shield (androi...

485 Views

0 replies

0 likes

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Superuser Contribution Spotify elimina mi musica descargada

Me ha pasado ya varias veces y cada vez que ocurre es muy molesto tener que descargar la musica de nuevo. He estado leyendo todos los posts acerca de este problema, y todos los motivos que dan por los cuales se podria haber eliminado mi musica no apl...

Newbie

Me ha pasado ya varias veces y cada vez que ocurre es muy molesto tener que descargar la musica de nuevo. He estado leyendo todos los posts acerca de este problema, y todos los motivos que dan por lo...

Dian

Spotify Legend

431 Views

1 replies

0 likes

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Superuser Contribution Sleep timer no longer working via Spotify Connect

Like a lot of people I put some music on when I go to sleep, and I use a sleep timer to shut it off after an hour. I always use this via Spotify Connect on some Bose Soundtouch speakers, which I've had for about five years. Within the past week or so...

Newbie

Like a lot of people I put some music on when I go to sleep, and I use a sleep timer to shut it off after an hour. I always use this via Spotify Connect on some Bose Soundtouch speakers, which I've h...

Hevymetlhed1982

Casual Listener

1859 Views

3 replies

2 likes

Bose SoundTouch Spotify Connect
Sleep Timer
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Superuser Contribution SD Card corrupted by Spotify, impossible to format, write and delete.

PlanPremiumCountryFranceDeviceNokia 6.1Operating SystemAndroid One (10.0.0) My IssueMy SD Card corrupted by Spotify.I tried to format it from Android, when it was saying "done buddy!" nothing got removed.I tried from Windows, but I got an error witho...

Casual Listener

Plan Premium Country France Device Nokia 6.1 Operating System Android One (10.0.0)   My Issue My SD Card corrupted by Spotify. I tried to format it from Android, when it was saying "d...

V_E_L_Δ

Casual Listener

509 Views

2 replies

0 likes

Android
Bug issues
sd card
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Superuser Contribution Spotify Notification always showing Album Cover from previous Song

PlanPremium CountrySwitzerland DeviceRedmi Note 11 Pro Operating SystemAndroid 12My Question or IssueHi, bascially the subject title says everything. Only had this issue on this phone. Tried reinstalling and deleting data already. Picture or albumcov...

Regular

Plan Premium   Country Switzerland   Device Redmi Note 11 Pro   Operating System Android 12 My Question or Issue Hi, bascially the subject title says everything. Only h...

soumyadeep22

Newbie

11336 Views

54 replies

11 likes

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Superuser Contribution Local files

PlanFreeCountryItalyDeviceSamsung a53 5GMy Question or IssueHi guys, i had my playlists with music downloaded on my phone, today i updated the app and spotify says that it can't reproduce this content now

Casual Listener

Plan Free Country Italy Device Samsung a53 5G My Question or Issue Hi guys, i had my playlists with music downloaded on my phone, today i updated the app and spotify says that it can't reprodu...

Eni

Moderator

436 Views

3 replies

0 likes

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Superuser Contribution Spotify Wrapped appeared then Disappeared

PlanPremiumCountryUSDeviceS10e My Question or IssueMy Spotify Wrapped appeared this morning, but had a connection issue so I closed it, and when I reopened the app I can't access again. I saw another similar post from last year but the solutions didn...

Visitor

  Plan Premium Country US Device S10e   My Question or Issue My Spotify Wrapped appeared this morning, but had a connection issue so I closed it, and when I reopened the app I can'...

Vasil

Moderator

5912 Views

9 replies

12 likes

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Superuser Contribution Unable to add Spotify on Bose Soundtouch app

My Question or IssueI cannot add Spotifyto the Bose Soundtouch app as when I go to log in I get this message below:For your account security, logging in to Facebook from an embedded browser is disabled. To continue, download and log in to the Faceboo...

Visitor

My Question or Issue I cannot add Spotifyto the Bose Soundtouch app as when I go to log in I get this message below: For your account security, logging in to Facebook from an embedded browser is di...

MihailY

Moderator

831 Views

1 replies

0 likes

facebook login
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Lokal songs greyed out

So I've recently found out that you can add local data to your Spotify. I use the app on my phone so I added all the songs I had downloaded to my Spotify. I was very happy that by liking them I can add them to my liked songs playlist and also add tho...

Newbie

So I've recently found out that you can add local data to your Spotify. I use the app on my phone so I added all the songs I had downloaded to my Spotify. I was very happy that by liking them I can a...

249 Views

0 replies

0 likes

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Superuser Contribution Galaxy Watch Unable To Control Spotify

PlanPremiumCountryUSADeviceSamsung Galaxy Watch 4 and Samsung S21 Ultra 5GOperating SystemWatch: Google Wear OS 3, phone: Android 11 with Samsung's OneUI 3.0 extensions My Question or IssueI cannot get my watch to control my Spotify streaming through...

Casual Listener

Plan Premium Country USA Device Samsung Galaxy Watch 4 and Samsung S21 Ultra 5G Operating System Watch: Google Wear OS 3, phone: Android 11 with Samsung's OneUI 3.0 extensions &nbsp...

StraSinor

Newbie

5856 Views

29 replies

2 likes

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Superuser Contribution Device not compatible

I am trying to install the spotify app after a reset but I get the "device not compatible error". I tried playing music using the web browser (chrome, updated) but I am being constantly redirected to the playstore where I get the error message.Does t...

Visitor

I am trying to install the spotify app after a reset but I get the "device not compatible error". I tried playing music using the web browser (chrome, updated) but I am being constantly redirected to...

AlejaR

Moderator

555 Views

1 replies

0 likes

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Solved!!Superuser Contribution Make the add feature only add songs based on the playlist

Hi,I just tried out the "add songs" feature and unfortunately it doesn't seem to work as intended.I do listen to mostly electronic "pop" music but while working i listen to jazz in the background. Unfortunately, when adding to the "my songs" playlist...

Regular

Hi, I just tried out the "add songs" feature and unfortunately it doesn't seem to work as intended. I do listen to mostly electronic "pop" music but while working i listen to jazz in the background...

Alex

Spotify Legend

392 Views

1 replies

0 likes

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Superuser Contribution Blocking Users

When I block a user in a matter of hours when I check again they are always unblocked and I have to do it again. How can I be sure the user is 100% blocked when you come back to it and it shows them as unblocked and gives to an option to block them a...

Newbie

When I block a user in a matter of hours when I check again they are always unblocked and I have to do it again. How can I be sure the user is 100%  blocked when you come back to it and it shows...

Lyubka

Moderator

559 Views

3 replies

1 likes

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Superuser Contribution music quality having it downloaded

PlanPremiumDeviceXiaomi redmi note 8 pro Operating SystemAndroid 11 I have a doubt that if I download music with premium, the quality of the music with an internet connection will be the same quality as when I download the songs? plz helppp 沈

Newbie

Plan Premium Device Xiaomi redmi note 8 pro  Operating System Android 11   I have a doubt that if I download music with premium, the quality of the music with an internet connection ...

Alex

Spotify Legend

648 Views

1 replies

0 likes

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Superuser Contribution Spotify App doesn't work after signing out everywhere

CountryItalyDeviceSamsung Galaxy A51Operating SystemAndroid 11 My Question or IssueHello everyone, I've been facing an issue for a few days: I had noticed my account was somehow compromised because someone was using it to listen to an artist in parti...

Newbie

Country Italy Device Samsung Galaxy A51 Operating System Android 11   My Question or Issue Hello everyone, I've been facing an issue for a few days: I had noticed my account was somehow ...

Eni

Moderator

222 Views

1 replies

0 likes

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Superuser Contribution Weird Spotify App behavior that I wish could be improved (collection)

PlanPremium (but doesn't matter)CountryGermany (but doesn't matter) DeviceOnePlus 3 (but probably doesn't matter)Operating SystemAndroid 7.1.1 (but probably doesn't matter) My Question or IssueI few things relly annoy me in the App, so I collect them...

Gig Goer

Plan Premium (but doesn't matter) Country Germany (but doesn't matter)   Device OnePlus 3 (but probably doesn't matter) Operating System Android 7.1.1 (but probably doesn't mat...

Alex

Spotify Legend

966 Views

1 replies

0 likes

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