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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

390881 Views

545 replies

35 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8160 Views

0 replies

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How to turn off Album wall paper

When I wake my phone up to say check time or change music, rather than it being the chosen picture for background it is the Album art, How do I fix this. I did not want this, It is groteqsue especially since, I am at work and some album art is obscen...

Roadie

When I wake my phone up to say check time or change music, rather than it being the chosen picture for background it is the Album art, How do I fix this. I did not want this, It is groteqsue especial...

Quentarus

Roadie

543 Views

1 replies

0 likes

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[BUG] The Notifications menu does not show the options

Hi,I am a heavy user of Spotify for a long time. I care about each and every detail about the app, overall it's PERFECT for me. However I found a bug that takes me an important function, push notifications. The options simply do not appear in the app...

Casual Listener

Hi, I am a heavy user of Spotify for a long time. I care about each and every detail about the app, overall it's PERFECT for me. However I found a bug that takes me an important function, push not...

caubyneto

Casual Listener

465 Views

3 replies

0 likes

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Just lost my entire offline collection!!!

Nice. Tried to play my offine albums and nothing showed up. All gone. Took me a week to download those albums. No way I am going through that hassle again. Getting really fed up with Spotify. Have been on premium for a few months but thinking it's ti...

Visitor

Nice. Tried to play my offine albums and nothing showed up. All gone. Took me a week to download those albums. No way I am going through that hassle again. Getting really fed up with Spotify. Have be...

253 Views

0 replies

0 likes

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music won't save to "your music"

Recently transferred all my music from one account (which was premium) to a new account (which is free) due to email account changing and wanting spotify to match my new email. I contacted someone over the phone and they did all the transferring fine...

Newbie

Recently transferred all my music from one account (which was premium) to a new account (which is free) due to email account changing and wanting spotify to match my new email. I contacted someone ov...

333 Views

0 replies

0 likes

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selected music not being available

Got premium and on the trial, but whenever offline certain songs are unavailable to play? Any idea's

Newbie

Got premium and on the trial, but whenever offline certain songs are unavailable to play? Any idea's

Ivan92

Community Legend

389 Views

1 replies

0 likes

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No Internet Connection

I have the issue that when i have no wlan but lte Connection, i cannot stream. My apn is IPv4 and I cannot find a solution for my Problem with the mighty Google... YouTube and Soundcloud are running good so why not Spotify?Thanks for help.

Newbie

I have the issue that when i have no wlan but lte Connection, i cannot stream. My apn is IPv4 and I cannot find a solution for my Problem with the mighty Google... YouTube and Soundcloud are running ...

415 Views

0 replies

0 likes

No internet connection android
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Playing a song on PC will start app on Android

Hi!When I start a song on PC version of Spotify, the app on my Android device starts. It's not playing, but it's active on the "taskbar" and I can stop the song from there Android app version: 2.5.0.942 (Running on LG Nexus 5 / Android Lollipop 5.0.1...

Regular

Hi! When I start a song on PC version of Spotify, the app on my Android device starts. It's not playing, but it's active on the "taskbar" and I can stop the song from there 🙂   Android app...

395 Views

0 replies

0 likes

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cover menu on s5 lollipop

Hi allI have been ignoring this issue for about a month now hoping it would go away with spotify update, but it hasn't, so..When locking the phone screen, no longer appears, the album cover with its menu: back, pause / play, forward.And while you are...

Regular

Hi all I have been ignoring this issue for about a month now hoping it would go away with spotify update, but it hasn't, so..When locking the phone screen, no longer appears, the album cover with it...

Crazy-Maisy

Roadie

401 Views

1 replies

0 likes

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Device not seen over usb

I can't see my Xperia phone in Spotify over a usb link. In fact there is no devices tab, empty or otherwise. Spotify sees my phone fine over wifi to use connect, but doesn't identify it in any way that allows me to sync. Used to work, but not now. Ru...

Regular

I can't see my Xperia phone in Spotify over a usb link. In fact there is no devices tab, empty or otherwise. Spotify sees my phone fine over wifi to use connect, but doesn't identify it in any way th...

reubendiaz

Regular

615 Views

2 replies

0 likes

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Solved!! Constantly switching between "Offline" and "Online"

DescriptionI updated the official nightly Cyanogenmod 12 (Lollipop 5.0.x) build and performed a wipe on dalvik and cache, now spotify is switching between Online and Offline mode constantly. What are the steps you took to get to the error/issue?1. Do...

Casual Listener

Description I updated the official nightly Cyanogenmod 12 (Lollipop 5.0.x) build and performed a wipe on dalvik and cache, now spotify is switching between Online and Offline mode constantly. &nb...

Gibbley

Casual Listener

1437 Views

5 replies

0 likes

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Why should the mobile app access my call's app?

Mobile app needs to access your call Info, device ID, know whether a call is active and remote number of that call? What for?Is this app an music player?

Newbie

Mobile app needs to access your call Info, device ID, know whether a call is active and remote number of that call? What for? Is this app an music player?    

321 Views

0 replies

0 likes

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'SHUFFLE PLAY' button in My Music/Songs doesn't work

Galaxy S3 4.4After a clean install it works once then doesn't work again. I can use the Shuffle Play button within Playlists, then if I go back to Songs the button will also work once but not after that. It's started happening after one of the recent...

Newbie

Galaxy S3 4.4 After a clean install it works once then doesn't work again. I can use the Shuffle Play button within Playlists, then if I go back to Songs the button will also work once but not aft...

372 Views

0 replies

0 likes

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help me

I can not download a melendi album ( lágrima desordenadas ) could help me

Newbie

I can not download a melendi album ( lágrima desordenadas ) could help me

300 Views

0 replies

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Sony Walkman App and Spotify service

I recently bought Xperia Z1 Compact and it comes with the Walkman app preinstalled. In the settings there is an option to enable Spotify service in the Walkman app. I'd like to know what does that do because in my case Walkman doesn't show Spotify mu...

Newbie

I recently bought Xperia Z1 Compact and it comes with the Walkman app preinstalled. In the settings there is an option to enable Spotify service in the Walkman app. I'd like to know what does that do...

1773 Views

0 replies

1 likes

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Suddenly, certain songs "play" silence.

Description I've been running Spotify on my Android device for a few months now. Just yesterday it started with this problem, where it would appear to play a song, but there was no audio. The UI shows that it seems to be playing. When it gets to the ...

Music Fan

Description I've been running Spotify on my Android device for a few months now. Just yesterday it started with this problem, where it would appear to play a song, but there was no audio. The UI sh...

mjm2705

Casual Listener

9569 Views

31 replies

1 likes

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Comment retrouver une musique

Bonjour tout est dans le titre vue que l'historique n'enregistre pas tout et que j'ai perdu le nom d'une musique.............

Casual Listener

Bonjour tout est dans le titre vue que l'historique n'enregistre pas tout et que j'ai perdu le nom d'une musique.............

Daniel

Community Legend

794 Views

5 replies

0 likes

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cannot connect galaxy tab s to ps4

I'm trying to connect them but no devices show up on the app. I've Uninstalled and reinstalled the app, restarted the ps4 app, and all I get is spotify saying unknown device and under that, connecting.

Newbie

I'm trying to connect them but no devices show up on the app. I've Uninstalled and reinstalled the app, restarted the ps4 app, and all I get is spotify saying unknown device and under that, connectin...

Daniel

Community Legend

576 Views

1 replies

0 likes

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Keeps Crashing the Whole Phone

When I try to play a song, after a few minutes it crashes the whole phone forcing me to hold the power button until the device boots up. My device is a Samsung Galaxy S5 running lollipop (android 5.0). So far, it's only happened while I was walking o...

Casual Listener

When I try to play a song, after a few minutes it crashes the whole phone forcing me to hold the power button until the device boots up. My device is a Samsung Galaxy S5 running lollipop (android 5.0...

Daniel

Community Legend

448 Views

2 replies

0 likes

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