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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

391059 Views

545 replies

35 likes

Account
Free
  • 391059 Views
  • 545 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8175 Views

0 replies

7 likes

  • 8175 Views
  • 0 replies
  • 7 likes

friend messages

Hey! Does anybody know how to make my Android keep up with the private messages? The only way I can get messages (in the app not Web site) is on my PC... Not big crisis, just wondering.

Roadie

Hey! Does anybody know how to make my Android keep up with the private messages? The only way I can get messages (in the app not Web site) is on my PC... Not big crisis, just wondering.

TheItGyrl

Casual Listener

909 Views

2 replies

1 likes

  • 909 Views
  • 2 replies
  • 1 likes

Can't swipe left... Now the **bleep**'s hitting the fan

Ok. You **bleep**ed up the desktop app. Removed functions just to say that they will be back. Because you had to add other stuff that no one wants.But now. Now I am REALLY unhappy. In swedish - since you are swedish - VAD I HELA HELVETE SYSSLAR NI ME...

Music Fan

Ok. You **bleep**ed up the desktop app. Removed functions just to say that they will be back. Because you had to add other stuff that no one wants. But now. Now I am REALLY unhappy. In swedish - s...

Skagerström

Music Fan

1622 Views

5 replies

3 likes

  • 1622 Views
  • 5 replies
  • 3 likes

Student Discount

So I currently use Spotify Free and wanted to switch to Spotify Student. However when I follow the steps, it doesn't lead me to the fields where I fill in my college info. I thought maybe it was because my Facebook didn't have my student email, but I...

Newbie

So I currently use Spotify Free and wanted to switch to Spotify Student. However when I follow the steps, it doesn't lead me to the fields where I fill in my college info. I thought maybe it was beca...

Taylor

Community Legend

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

Solved!! With the new spotify update, how do I sync local files to my android?

So yeah, I have no problem syncing songs off spotify for offline use but for some reason it wont sync local files. Is there anyway I can manually do this? Cheers.

Casual Listener

So yeah, I have no problem syncing songs off spotify for offline use but for some reason it wont sync local files. Is there anyway I can manually do this?   Cheers.

Hesinberg

Casual Listener

737 Views

1 replies

0 likes

  • 737 Views
  • 1 replies
  • 0 likes

pause randomly

Hello guys,i love your app, but it is pretty anoying, that my android app is pausing randomly every 20-30seconds! I erased all my devices, I erased all apps on my phone, tablet etc. I installed new app on android and still it is pausing randomly. I h...

Newbie

Hello guys, i love your app, but it is pretty anoying, that my android app is pausing randomly every 20-30seconds! I erased all my devices, I erased all apps on my phone, tablet etc. I installed new...

Daniel

Community Legend

1097 Views

1 replies

0 likes

  • 1097 Views
  • 1 replies
  • 0 likes

Cancelling Subscription

I have an Android device. I need to cancel my subscription, but I don't know how.

Casual Listener

I have an Android device. I need to cancel my subscription, but I don't know how.

Daniel

Community Legend

536 Views

2 replies

0 likes

  • 536 Views
  • 2 replies
  • 0 likes

Spotify reports that I have no internet connection

I have AT&T as a internet provider with a 4G LTE subscription. I have also been a premium subscriber for a long time since I dropped my satellite radio subscription. I previously had a LG G2 and it and Spotify played nicely for a long time. What I th...

Newbie

I have AT&T as a internet provider with a 4G LTE subscription.  I have also been a premium subscriber for a long time since I dropped my satellite radio subscription.  I previously had ...

Daniel

Community Legend

1631 Views

1 replies

0 likes

  • 1631 Views
  • 1 replies
  • 0 likes

Some Sort of Glitch or Bug?

I have the Spotify App for my HTC One S. I am a Premium Member. For some reason, anytime I load the App now, an annoying white screen pops up with the green loading circle. It'll stay up and "loading for about 5-10 seconds and go away. Then about 10-...

Newbie

I have the Spotify App for my HTC One S. I am a Premium Member. For some reason, anytime I load the App now, an annoying white screen pops up with the green loading circle. It'll stay up and "loading...

Daniel

Community Legend

949 Views

1 replies

0 likes

  • 949 Views
  • 1 replies
  • 0 likes

Can't swipe right to change tracks only left. Is there a fix?

For some reason the Spotify app no longer lets me swipe right to change tracks. I can only swipe left. I can swipe left and right when I do radio but lose the ability on my personal playlist. Is there a fix to this?

Casual Listener

For some reason the Spotify app no longer lets me swipe right to change tracks. I can only swipe left.  I can swipe left and right when I do radio but lose the ability on my personal playlist. ...

3starorion

Casual Listener

985 Views

2 replies

0 likes

Unlimited
  • 985 Views
  • 2 replies
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Won't Stream on anything other than wifi (telstra aus, using ipv4 apns)

As stated above, spotify will only stream on a wifi network, wont recognise my data connection (4g) I have a Galaxy S5 and am with the telstra network in Aus. I Have done lots of searching and have tried many other options (Uninstall, reinstall, wipe...

Casual Listener

As stated above, spotify will only stream on a wifi network, wont recognise my data connection (4g) I have a Galaxy S5 and am with the telstra network in Aus. I Have done lots of searching and have t...

Daniel

Community Legend

1135 Views

1 replies

0 likes

  • 1135 Views
  • 1 replies
  • 0 likes

Terrible sound quality on asus zenfone 4

I have a Asus Zenfone 4 running spotify premium and it has terrible sound quality. I can tell the difference because spotify on my laptop sounds great. I am wondering what is causing this. I am pretty sure it is only a spotify issue. Any advice?

Casual Listener

I have a Asus Zenfone 4 running spotify premium and it has terrible sound quality. I can tell the difference because spotify on my laptop sounds great. I am wondering what is causing this. I am prett...

Daniel

Community Legend

1445 Views

2 replies

0 likes

  • 1445 Views
  • 2 replies
  • 0 likes

Solved!! Nexus 5 Home Screen Widget GONE w/ Android Lollipop 5.1

I've seen posts about people not seeing the lock screen widget, but after a new install with Android 5.1 on my Nexus 5, going into my widgets for my homescreen, the Spotify widget is not in sight. I have uninstalled Spotify and reinstalled thinking t...

Music Fan

I've seen posts about people not seeing the lock screen widget, but after a new install with Android 5.1 on my Nexus 5, going into my widgets for my homescreen, the Spotify widget is not in sight. I ...

Daniel

Community Legend

3245 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Logging in on my phone shows no songs, and it keeps giving a Facebook pop-up

Hey guys,I recently bought a brand new OnePlus One, and when I log into my Spotify account, I first get a pop-up asking who on Facebook may see the posts Spotify wants to make. I dismiss it, go to settings and turn off the Facebook connection. The po...

Regular

Hey guys, I recently bought a brand new OnePlus One, and when I log into my Spotify account, I first get a pop-up asking who on Facebook may see the posts Spotify wants to make. I dismiss it, go t...

Flamecrest

Regular

746 Views

2 replies

0 likes

mobile app
no songs
  • 746 Views
  • 2 replies
  • 0 likes

Release Notes - Spotify for Android (2.3.0)

What's new in this version (2.3.0) New: We've made it easier to view longer items in the menus. Fictitious: This app comes in fifty shades of green.

Community Legend

  What's new in this version (2.3.0)   New: We've made it easier to view longer items in the menus. Fictitious: This app comes in fifty shades of green.

user-removed

Not applicable

2656 Views

7 replies

0 likes

Android
Release Notes
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  • 7 replies
  • 0 likes

PREMIUM PLAN

I updated my plan to premium...unfortunatly i had been the victum of a hacking ..or attempted.. hack !!...and i am having a problem with my log in.. and recovery.. of the account..how do i do this and keep everything ...please help

Casual Listener

I updated my plan to premium...unfortunatly i had been the victum of a hacking ..or attempted.. hack !!...and i am having a problem with my log in.. and recovery.. of the account..how do i do this an...

Jordi

Community Legend

471 Views

1 replies

0 likes

  • 471 Views
  • 1 replies
  • 0 likes

Spotify things forever then freezes phone

DescriptionMy spotify keeps staling when trying to get to playlists or play music. Freezes phone in sleep mode when I unplug headphones, overall unable to use the app. What are the steps you took to get to the error/issue?Sign on to Spotify, then sel...

Newbie

Description My spotify keeps staling when trying to get to playlists or play music. Freezes phone in sleep mode when I unplug headphones, overall unable to use the app.   What are the steps ...

Daniel

Community Legend

1471 Views

1 replies

1 likes

  • 1471 Views
  • 1 replies
  • 1 likes

How to recover my playlist? (not deleted)

Hi everyone, I want to get my spotify playlists from my account but I can no longer access it since I move to spotify free how can i get that please help!!!

Newbie

Hi everyone, I want to get my spotify playlists from my account but I can no longer access it since I move to spotify free how can i get that please help!!! 

Daniel

Community Legend

516 Views

2 replies

0 likes

  • 516 Views
  • 2 replies
  • 0 likes

Solved!! disappearing play lists

I have tried what spotify suggested to make this situation right but it does not work. I am also paying for premium and not getting that either, I've previously asked for help but I've had no help or response and i'm very dissatisfied and upset.

Casual Listener

I have tried what spotify suggested to make this situation right but it does not work. I am also paying for premium and not getting that either, I've previously asked for help but I've had no help or...

Daniel

Community Legend

1356 Views

5 replies

0 likes

  • 1356 Views
  • 5 replies
  • 0 likes

no longer premiumuser since update

I'm no longer a premiumuser since the latest spotify update although I pay for the premiumservice! I logged me out and im several times but it didn't worked! Anyone can help?

Newbie

I'm no longer a premiumuser since the latest spotify update although I pay for the premiumservice! I logged me out and im several times but it didn't worked! Anyone can help?

MattSuda

Spotify Star

538 Views

2 replies

0 likes

  • 538 Views
  • 2 replies
  • 0 likes