Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
115209 Views
27 replies
4 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Roadie
231619 Views
148 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
591089 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
485580 Views
580 replies
42 likes
Hi, I purchased Spotify Premium in December with the deal that gives you 2 or 3 months free. (Can't remember exactly what One). I have gone on today and it isn't there. The payment went out on the 12th Dec and now it is free membership again. What's ...
Hi, I purchased Spotify Premium in December with the deal that gives you 2 or 3 months free. (Can't remember exactly what One). I have gone on today and it isn't there. The payment went out on the 12...
Spotify Star
714 Views
2 replies
0 likes
Hallo erstmal:)Ich habe ein problem seit dem neuen android update mit spotify, ich weiß nicht ob es da dran liegt oder an spotify? Wenn ich musik höre und in den sperrbildschirm gehe kann ich die musik von dort aus nicht wechseln hoffe auf hilfe Dank...
Hallo erstmal:) Ich habe ein problem seit dem neuen android update mit spotify, ich weiß nicht ob es da dran liegt oder an spotify? Wenn ich musik höre und in den sperrbildschirm gehe kann ich die m...
528 Views
0 replies
0 likes
I specifically reinstalled Spotify on my android phone so I could connect to the Bluetooth in my new car. I tried it today for the first time -- and the Spotify ad played just fine thru my car speakers, but then the music had no sound. I could see it...
I specifically reinstalled Spotify on my android phone so I could connect to the Bluetooth in my new car. I tried it today for the first time -- and the Spotify ad played just fine thru my car speake...
453 Views
0 replies
0 likes
Hello! I had to reienstall the app to my Samsung Galaxy S2 this weekend after reseting my phone. Since doing so, the app is playing 50sec.-1 min of a song before moving into another song. I have checked my settings and I do not have crossfade set.Any...
Hello! I had to reienstall the app to my Samsung Galaxy S2 this weekend after reseting my phone. Since doing so, the app is playing 50sec.-1 min of a song before moving into another song. I have chec...
Spotify
7322 Views
18 replies
0 likes
As you know we can hide an artist or an album from home screen's recent section but if we push menu shortcut (vertical ... thing) for "Various Artists" it can't show a menu for that it says that I need an internet connection but it's just a meaningle...
As you know we can hide an artist or an album from home screen's recent section but if we push menu shortcut (vertical ... thing) for "Various Artists" it can't show a menu for that it says that I ne...
334 Views
0 replies
1 likes
Hi so I just got a new samsung tab 3 like a week ago after I downloaded Spotify and all my songs as a premium user I thought why not upgrade to extreme quality....and in the process my phone crashed while multitasking on the Spotify app. I had to for...
Hi so I just got a new samsung tab 3 like a week ago after I downloaded Spotify and all my songs as a premium user I thought why not upgrade to extreme quality....and in the process my phone crashed ...
Community Legend
602 Views
3 replies
0 likes
I've done something to where spotify automatically downloads all of my saved music and that is taking up all of my storage on my phone. How do I get it to stop automatically downloading every new thing I save?
I've done something to where spotify automatically downloads all of my saved music and that is taking up all of my storage on my phone. How do I get it to stop automatically downloading every new thi...
Community Legend
341 Views
1 replies
0 likes
Hi, Recently got a new phone and tried to log in to my Spotify account via Facebook, upon doing so, it says that my my email account is already in use. Please help.
Hi, Recently got a new phone and tried to log in to my Spotify account via Facebook, upon doing so, it says that my my email account is already in use. Please help.
Community Legend
1442 Views
1 replies
0 likes
Hi I updated to Premium so I could take my mobile out on my running trips and play music offline. I have a Samsung S4. When I got out of the car, ready to run, I found that Spotify started up with a black/gray screen only showing the word "Spotify" o...
Hi I updated to Premium so I could take my mobile out on my running trips and play music offline. I have a Samsung S4. When I got out of the car, ready to run, I found that Spotify star...
Community Legend
347 Views
1 replies
0 likes
Hey my spotify isnt opening anymore it wil crash and then when i go to reopen it stays there with the menu icon and thats it. HTC one M8 Anroid 5.0.1
Hey my spotify isnt opening anymore it wil crash and then when i go to reopen it stays there with the menu icon and thats it. HTC one M8 Anroid 5.0.1
Community Legend
414 Views
1 replies
0 likes
Hi. in my old spotify account everytime I added a new song in a playlist the track was added automatically into albums, tracks, artist.. now I created a new account and I have to manually add the songs from the playlist to the track list (clicking "s...
Hi. in my old spotify account everytime I added a new song in a playlist the track was added automatically into albums, tracks, artist.. now I created a new account and I have to manuall...
Spotify Star
475 Views
2 replies
0 likes
Is it possible to play mp3 files (or any file type) of tracks that are unavailable in the Spotify database if you have the file on your android? If so, how? There are tracks I would like to listen to through Spotify that are not available to stream f...
Is it possible to play mp3 files (or any file type) of tracks that are unavailable in the Spotify database if you have the file on your android? If so, how? There are tracks I w...
Spotify Star
6530 Views
3 replies
0 likes
What's new in this version (2.1.0) New: You can now find a link to our support page in Settings. Fixed: A bunch of stability issues. Fictitious: Our TCP sockets are gold-plated for your listening pleasure.
What's new in this version (2.1.0) New: You can now find a link to our support page in Settings. Fixed: A bunch of stability issues. Fictitious: Our TCP sockets are gold...
Not applicable
2793 Views
6 replies
0 likes
Hi there, I am desperately trying to log in on Spotify on my Android mobile phone. The error I get is "You seem to try to log in from a different country". I was in Brazil for the last six months and therefore changed the language of facebook from ge...
Hi there, I am desperately trying to log in on Spotify on my Android mobile phone. The error I get is "You seem to try to log in from a different country". I was in Brazil for t...
Spotify Star
1005 Views
3 replies
0 likes
Whenever I attempt to go offline it states I must connect to 3G etc, to download. I'll then connect when possible and the entire file downloads again. I attempt to go offline and the process begins over again. I am a frustrated premium member....any ...
Whenever I attempt to go offline it states I must connect to 3G etc, to download. I'll then connect when possible and the entire file downloads again. I attempt to go offline and the process begins o...
Community Legend
585 Views
2 replies
0 likes
HiI am on Android 444 and samsung galaxy note 4. I am at home in my network with my Spotify Connect enabled devices. If I switch to offline mode on my phone, and start playing the last track which yesterday was playing from Spotify Connect, is it sup...
Hi I am on Android 444 and samsung galaxy note 4. I am at home in my network with my Spotify Connect enabled devices. If I switch to offline mode on my phone, and start playing the last track wh...
1491 Views
0 replies
0 likes
Yesterday i bought a card with Spotify premium for one month and i reedemed de code and it worked but then i did go to the Spotify app and offline mode didnt work and when i tried to change sound quality it didnt work because its a premium feature bu...
Yesterday i bought a card with Spotify premium for one month and i reedemed de code and it worked but then i did go to the Spotify app and offline mode didnt work and when i tried to change sound qua...
Spotify Star
1165 Views
3 replies
0 likes
Description Offline mode does not work: playback of songs from downloaded playlists does not work anymore. Looks like the song is playing but i have no audio. Only songs (part of songs) which i listened to in online-mode before have audio in the offl...
Description Offline mode does not work: playback of songs from downloaded playlists does not work anymore. Looks like the song is playing but i have no audio. Only songs (part of songs) which ...
Casual Listener
2836 Views
2 replies
0 likes
I have a huge list of albums saved, but only a handful (max 10 saved offline)Since the last release, everytime I connect to a wifi network the app starts downloading all the songs in my library. There is no way to stop it.Anyone having the same probl...
I have a huge list of albums saved, but only a handful (max 10 saved offline) Since the last release, everytime I connect to a wifi network the app starts downloading all the songs in my library. ...
Casual Listener
760 Views
2 replies
0 likes
I just switched from Normal Quality downloaded to Extreme Quality downloaded. Before switching I downloaded about 20 albums while the setting was still Normal Quality downloads. What do I need to do to get my already downloaded albums up to Extreme Q...
I just switched from Normal Quality downloaded to Extreme Quality downloaded. Before switching I downloaded about 20 albums while the setting was still Normal Quality downloads. ...
Spotify Star
518 Views
1 replies
0 likes
