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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376029 Views

541 replies

34 likes

Account
Free
  • 376029 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7551 Views

0 replies

7 likes

  • 7551 Views
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  • 7 likes

tmobile htc one m8 not working on 4g lte?

if i wana use spotify outside i have to put my phone on 4g, if it is set to 4g lte it says im not online?

Newbie

if i wana use spotify outside i have to put my phone on 4g, if it is set to 4g lte it says im not online? 

Upset

Gig Goer

1177 Views

2 replies

1 likes

  • 1177 Views
  • 2 replies
  • 1 likes

Solved!! Android 4.2 (Jelly Bean) not recognizing data connection

Continual "you're offline" error although phone is connected to data. Have already re-installed app twice but will only function over a wi-fi connection. Is there anything I can do besides upgrade my phone?

Casual Listener

Continual "you're offline" error although phone is connected to data.  Have already re-installed app twice but will only function over a wi-fi connection. Is there anything I can do besides upgr...

Upset

Gig Goer

2004 Views

3 replies

1 likes

  • 2004 Views
  • 3 replies
  • 1 likes

Any word on HTC M8 fixes?

So I'm aware of T-Mobile doing something about their network that has made it so Spotify can't go online on HTC M8 phones. Has Spotify given any word to future fixes coming? I know you can do something about changing something, but I have no idea how...

Regular

So I'm aware of T-Mobile doing something about their network that has made it so Spotify can't go online on HTC M8 phones. Has Spotify given any word to future fixes coming? I know you can do somethi...

Upset

Gig Goer

465 Views

2 replies

0 likes

  • 465 Views
  • 2 replies
  • 0 likes

Self Service | Device Management

How do you make it so that my cellphone doesn't open Spotify while I am streaming on my work computer. It is draining my phone battery and my data. I do not need it to open on my cellphone sitting next to me while I am listening on my computer... Ple...

Newbie

How do you make it so that my cellphone doesn't open Spotify while I am streaming on my work computer. It is draining my phone battery and my data. I do not need it to open on my cellphone sitting ne...

Daniel

Community Legend

477 Views

1 replies

0 likes

  • 477 Views
  • 1 replies
  • 0 likes

Spotify closes on phone while playing via Connect

The Spotify app on my phone is closing down after playing a few songs via Connect. It works great to begin with, but exits after playing for some time. I have to re-open the app to regain control via the widget or the lockscreen control. I've just ch...

Music Fan

The Spotify app on my phone is closing down after playing a few songs via Connect. It works great to begin with, but exits after playing for some time.   I have to re-open the app to re...

camillo75

Community Legend

652 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

[Android 4.4.4+]Cache to external SD card, is it possible? and if so how?

I am on a Samsun Galaxy Note 4 with Kit Kat 4.4.4. I am tryin to see how i can get my cache to go to my 32G sd card vs the phones internal memory?

Regular

I am on a Samsun Galaxy Note 4 with Kit Kat 4.4.4.  I am tryin to see how i can get my cache to go to my 32G sd card vs the phones internal memory?  

Daniel

Community Legend

1049 Views

1 replies

0 likes

  • 1049 Views
  • 1 replies
  • 0 likes

Playlist count limit for use with Ford SYNC Applink?

I have a 2014 Ford F150 and have SYNC applink set up with Spotify on my Samsung Galaxy Note II. For some reason, there seems to be a limit to the playlists I can use voice to switch to (seems like 35 is the limit) Is this a hard limit, or a bug in th...

Casual Listener

I have a 2014 Ford F150 and have SYNC applink set up with Spotify on my Samsung Galaxy Note II.   For some reason, there seems to be a limit to the playlists I can use voice to switch to (se...

Daniel

Community Legend

509 Views

3 replies

0 likes

  • 509 Views
  • 3 replies
  • 0 likes

2G/3G syncing

I have an LG-D415 and I can't find how to turn on my syncing to download music onto my phone.

Newbie

I have an LG-D415 and I can't find how to turn on my syncing to download music onto my phone.

Daniel

Community Legend

469 Views

1 replies

0 likes

  • 469 Views
  • 1 replies
  • 0 likes

Solved!! Available offline button missing on public playlists

So i just downloaded the app and subscribed to premium. But playlists like "todays top hits" dont have the available offline button next to shuffle play button. I have poked at a single song settings in such playlist, choosed save and the song got ad...

Newbie

So i just downloaded the app and subscribed to premium. But playlists like "todays top hits" dont have the available offline button next to shuffle play button. I have poked at a single song settings...

Daniel

Community Legend

1809 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Buttons not responsive, playlist being undownloaded

I left a review about this and got redirected to post about it here. Spotify has been great up until pretty recently (would've been since the last update or two). What I'll notice is that while I'm listening to a playlist, the music will just stop. I...

Casual Listener

I left a review about this and got redirected to post about it here. Spotify has been great up until pretty recently (would've been since the last update or two).   What I'll notice is ...

Daniel

Community Legend

3732 Views

5 replies

0 likes

  • 3732 Views
  • 5 replies
  • 0 likes

Downloaded song playing but no sound and no album picture

I have been having this issue for a week. I have downloaded some of my playlists. The first playlist I downloaded seems to be working fine. But some songs of the other lists showing no album pic and no sound while some of the songs playing without pr...

Casual Listener

I have been having this issue for a week. I have downloaded some of my playlists. The first playlist I downloaded seems to be working fine. But some songs of the other lists showing no album pic and ...

Daniel

Community Legend

770 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Spotify doesn't respond, then stops playback and disconnects

Hi,Today, as I was heading back home, I wanted to play some music from a playlist. After I hit the "Shuffle all" button, the app stopped responding to any touches (even if I see visual feedback of these touches) and the track stopped after a few seco...

Gig Goer

Hi, Today, as I was heading back home, I wanted to play some music from a playlist. After I hit the "Shuffle all" button, the app stopped responding to any touches (even if I see visual feedback o...

BlackEco

Gig Goer

677 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Playlist not showing up after I previously played it

I downloaded a playlist recently, played it many times and now the tracks won't show up and I can't play it on my Android phone, only on my computer will it work. What happened?

Newbie

I downloaded a playlist recently, played it many times and now the tracks won't show up and I can't play it on my Android phone, only on my computer will it work. What happened? 

Daniel

Community Legend

454 Views

1 replies

0 likes

  • 454 Views
  • 1 replies
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Solved!! playing on different device

When I open Spotify and log in on my pc at home it does not show all the playlists and artists I have saved at my work pc. Does Spotify not save those in your account? Shouldn't they be there? I have the free version. TIA,

Regular

When I open Spotify and log in on my pc at home it does not show all the playlists and artists I have saved at my work pc.  Does Spotify not save those in your account?  Shouldn't they be t...

jallenaz1

Regular

633 Views

3 replies

0 likes

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  • 3 replies
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Android help Running fast

Description The music that I am playing in a playlist is not playing correctly. It is playing faster and at a higher pitch. What are the steps you took to get to the error/issue? I tried reinstalling spotify and restarting my tablet What I expected t...

Visitor

Description The music that I am playing in a playlist is not playing correctly. It is playing faster and at a higher pitch.   What are the steps you took to get to the error/issue? I t...

Daniel

Community Legend

738 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

Spotify suddenly closes when Your Music menu is chosen without any error message

Description Spotify suddenly closes when I select Your Music in the menu. The app just closes without any error message displayed. What are the steps you took to get to the error/issue? (We need to know what you are doing so we can do the exact same ...

Newbie

Description Spotify suddenly closes when I select Your Music in the menu. The app just closes without any error message displayed.   What are the steps you took to get to the error/issue? ...

Daniel

Community Legend

622 Views

1 replies

0 likes

  • 622 Views
  • 1 replies
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T-Hub 2 spotify app shuts down on your music drop down

Hi i have an issues with app on T-Hub 2, it has been working fine for the past few months and this week once you select the your music drop down it shuts the app and you cant reopen without it shutting down straight away. i have uninstalled and re-in...

Visitor

Hi i have an issues with app on T-Hub 2, it has been working fine for the past few months and this week once you select the your music drop down it shuts the app and you cant reopen without it shutti...

Daniel

Community Legend

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

Spotify Connect issues with Car Bluetooth.

I have an ap that starts Spotify when ever I connect my phone to blue tooth. So that when I get in my car and turn it on the phone automaticaly turns on spotify. That way I don't have to mess with my phone every time I get in the car. The issue is th...

Newbie

I have an ap that starts Spotify when ever I connect my phone to blue tooth.  So that when I get in my car and turn it on the phone automaticaly turns on spotify.  That way I don't have to ...

camillo75

Community Legend

1326 Views

2 replies

0 likes

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  • 2 replies
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Where is My Music on Android?

I can enter My Music from my desktop, but not any longer through my Android Device. It's simply not a part of the menu. Does anybody know why? I am a premium user.

Newbie

I can enter My Music from my desktop, but not any longer through my Android Device. It's simply not a part of the menu. Does anybody know why? I am a premium user.

Daniel

Community Legend

743 Views

4 replies

0 likes

  • 743 Views
  • 4 replies
  • 0 likes