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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42093 Views
  • 65 replies
  • 25 likes
  • 42093 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877801 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877801 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26311 Views
  • 4 replies
  • 0 likes
  • 26311 Views
  • 4 replies
  • 0 likes

forgot my spotify account

Forgot my spotify account and it has my credit card is on it don't want to get charged even tho my card doesn't have enough

  • Regular
  • Forgot my spotify account and it has my credit card is on it don't want to get charged even tho my card doesn't have enough
  • Richard
  • Community Legend
  • 827 Views
  • 14 replies
  • 0 likes
  • 827 Views
  • 14 replies
  • 0 likes

Spotify Connect doesn't work with new app (1.10.0.113) and Pioneer vsx-528

After beeing forced to use the new Spotify app, I cannot use the Spotify Connect feature of my Pioneer vsx-528-k anymore. When I select my receiver in the list, I can see that the green speaker in the right corner is blinking and that's it. Then the ...

  • Music Fan
  • After beeing forced to use the new Spotify app, I cannot use the Spotify Connect feature of my Pioneer vsx-528-k anymore. When I select my receiver in the list, I can see that the green speaker ...
  • McMac
  • Music Fan
  • 1826 Views
  • 6 replies
  • 0 likes
  • Connect
  • 1826 Views
  • 6 replies
  • 0 likes

Solved!! Application autoruns when I listen music on my computer

Hi! I have a premium account and my phone is connected with my computer. The problem is when my phone has the wifi on and I'm playing a song on my computer, I have a notification that shows which song is playing and it even stops sometimes the playin...

  • Casual Listener
  • Hi!   I have a premium account and my phone is connected with my computer. The problem is when my phone has the wifi on and I'm playing a song on my computer, I have a notification that sh...
  • Swoley
  • Casual Listener
  • 647 Views
  • 6 replies
  • 0 likes
  • 647 Views
  • 6 replies
  • 0 likes

Solved!! Offline tracks only play for 8 seconds

Hi there, When offline some of my tracks are only played for 8 seconds before the player stops. Did anyone experienced such an issue yet ? Any solution ? Thanks for your support !

  • Casual Listener
  • Hi there,   When offline some of my tracks are only played for 8 seconds before the player stops.   Did anyone experienced such an issue yet ? Any solution ?   Thanks ...
  • Techium
  • Casual Listener
  • 914 Views
  • 4 replies
  • 0 likes
  • 914 Views
  • 4 replies
  • 0 likes

Solved!! two devices under one account

Hey everyone. I have a question or questions. So, I gave my friend my spotify account so she can listen to a new album whenever she wants. So, we are sharing the same account now. My questions is, whenever she is using Spotify on her iPhone, will it ...

  • Casual Listener
  • Hey everyone. I have a question or questions. So, I gave my friend my spotify account so she can listen to a new album whenever she wants. So, we are sharing the same account now. My questions is, wh...
  • jhonnybananas
  • Casual Listener
  • 441 Views
  • 2 replies
  • 0 likes
  • 441 Views
  • 2 replies
  • 0 likes

new to Spotify and loving it!

Bought my first Android phone, recently, after my previous phone eventually gave up the ghost - had it 5 years!At the moment I'm on the 30 day free Premium trial but fully intend to subscribe once the trial is over.I haven't visited my cd collection ...

  • Gig Goer
  • Bought my first Android phone, recently, after my previous phone eventually gave up the ghost - had it 5 years! At the moment I'm on the 30 day free Premium trial but fully intend to subscribe once ...
  • padcam
  • Gig Goer
  • 581 Views
  • 8 replies
  • 2 likes
  • 581 Views
  • 8 replies
  • 2 likes

Can't download albums for Samsung Galaxy S 4

I'm having trouble downloading certain albums on my phone which is a Samsung Galaxy S 4. I will download it only to find out it did not store in "your music". I will save it first then I will try to download it only to have no luck. I'm highly frustr...

  • Newbie
  • I'm having trouble downloading certain albums on my phone which is a Samsung Galaxy S 4. I will download it only to find out it did not store in "your music". I will save it first then I will try...
  • Daniel
  • Community Legend
  • 562 Views
  • 1 replies
  • 0 likes
  • Downloading Problem for Samsung Galaxy S 4
  • 562 Views
  • 1 replies
  • 0 likes

Spotify keeps "downloading music" all the time?

Atleast thats the notificaion I get every 5 minute 24/7 and its darn annoying. My music is already downloaded to the phone, so Im not sure whats up with the notification?

  • Newbie
  • Atleast thats the notificaion I get every 5 minute 24/7 and its darn annoying. 😞 My music is already downloaded to the phone, so Im not sure whats up with the notification?
  • thai2000
  • Roadie
  • 11776 Views
  • 5 replies
  • 4 likes
  • 11776 Views
  • 5 replies
  • 4 likes

Music not staying synced

I sync the playlists I want. Then I close spotify and when I reopen it, it starts downloading the same playlists again. It's as if it has no memory of having downloaded it! What's going on? I just upgraded to Samsung note 4. Didn't have these issues ...

  • Regular
  • I sync the playlists I want. Then I close spotify and when I reopen it, it starts downloading the same playlists again. It's as if it has no memory of having downloaded it! What's going on? I just u...
  • Daniel
  • Community Legend
  • 522 Views
  • 7 replies
  • 0 likes
  • 522 Views
  • 7 replies
  • 0 likes

Can't login in to spotify after getting "no internet connection available"

Hi, For almost a week now i have got the error "no internet connection avaiable" when trying to use Spotify. All other apps etc works as normal and has internet connection. When i am connected to WIFI spotify works as normal. I now tried to log out a...

  • Regular
  • Hi,   For almost a week now i have got the error "no internet connection avaiable" when trying to use Spotify. All other apps etc works as normal and has internet connection.   When...
  • Daniel
  • Community Legend
  • 1163 Views
  • 7 replies
  • 0 likes
  • 1163 Views
  • 7 replies
  • 0 likes

More problem with this Spotify 'Connect'.

Since Spotify Connect I'm having trouble not just with the drain battery thing. When I listen Spotify on my PC, after a few songs, it suddenly stops, no more music. And when I push 'Play' again to continue, it continues... but with the last song I wa...

  • Casual Listener
  • Since Spotify Connect I'm having trouble not just with the drain battery thing. When I listen Spotify on my PC, after a few songs, it suddenly stops, no more music. And when I push 'Play' again to ...
  • klaxian
  • Regular
  • 878 Views
  • 3 replies
  • 1 likes
  • 878 Views
  • 3 replies
  • 1 likes

Solved!! Please HELP!!!!

Is it possible that I can transfer songs from my starred playlist to my andriod's sd card? Also do I need to have a premium account to take this action?

  • Casual Listener
  • Is it possible that I can transfer songs from my starred playlist to my andriod's sd card?  Also do I need to have a premium account to take this action?  
  • renren-ariana
  • Casual Listener
  • 651 Views
  • 5 replies
  • 0 likes
  • 651 Views
  • 5 replies
  • 0 likes

Transfer starred playlist to android

Is it possible that I can transfer the songs from my starred playlist to my android's sd card? Also do I need to be premium to take a action like that?

  • Casual Listener
  • Is it possible that I can transfer the songs from my starred playlist to my android's sd card? Also do I need to be premium to take a action like that?
  • Daniel
  • Community Legend
  • 327 Views
  • 2 replies
  • 0 likes
  • 327 Views
  • 2 replies
  • 0 likes

Spotify doesn't open properly and I only see the spotify logo in the left corner

DescriptionSince a few days the spotify app for my android (HTC one m8) doesn't work the most time. After I reboot the phone it works from time to time. But later when i reopen it (when its closed completely over the taskmanager) I only see the logo ...

  • Regular
  • Description Since a few days the spotify app for my android (HTC one m8) doesn't work the most time. After I reboot the phone it works from time to time. But later when i reopen it (when its closed ...
  • Daniel
  • Community Legend
  • 4991 Views
  • 11 replies
  • 1 likes
  • 4991 Views
  • 11 replies
  • 1 likes

2G/3G sync option Missing (Android Sony Xperia Z2)

My Sync over 2G/3G option is missing in the settings? Why? How can i get this back without loosing any downloaded songs?

  • Casual Listener
  • My Sync over 2G/3G option is missing in the settings?   Why?   How can i get this back without loosing any downloaded songs?    
  • FrozenTundraUK
  • Casual Listener
  • 1184 Views
  • 2 replies
  • 0 likes
  • 1184 Views
  • 2 replies
  • 0 likes

[Bug] BlueTooth Track Information Incorrect When Play Starts Via BlueTooth

I've noticed an issue with the BlueTooth track information when using my phone in my car. If I have my car start Spotify playback, Spotify wil play from the correct song / position. It will send the track information for this song. However, as it con...

  • Regular
  • I've noticed an issue with the BlueTooth track information when using my phone in my car.   If I have my car start Spotify playback, Spotify wil play from the correct song / position. It wil...
  • Daniel
  • Community Legend
  • 1814 Views
  • 2 replies
  • 0 likes
  • bug
  • 1814 Views
  • 2 replies
  • 0 likes

Solved!! Playlists don't completely download..

For some reason, my Spotify is stuck in waiting to download on my Samsung Galaxy II. In the past, it downloaded and showed it being done in percetages. Now it simply shows waiting to download. I have to start the playlist to play and it downloads as ...

  • Casual Listener
  • For some reason, my Spotify is stuck in waiting to download on my Samsung Galaxy II.  In the past, it downloaded and showed it being done in percetages. Now it simply shows waiting to ...
  • saif99
  • Newbie
  • 8861 Views
  • 7 replies
  • 1 likes
  • 8861 Views
  • 7 replies
  • 1 likes

Solved!! Please Help.

Spotify, after the update, is suffering from errors. One of which is, i can no longer save the new (or old) songs of the artists i follow, previously or recently. Please fix this issue. I am using a Samsung Galaxy Tab 7.7. As of November 19, 2014.

  • Casual Listener
  • Spotify, after the update, is suffering from errors. One of which is, i can no longer save the new (or old) songs of the artists i follow, previously or recently. Please fix this issue. I am using a ...
  • BorgyBollozos
  • Casual Listener
  • 409 Views
  • 4 replies
  • 0 likes
  • 409 Views
  • 4 replies
  • 0 likes

[BUG][ANDROID 5] Bluetooth not sending track info

I upgraded my Nexus 5 to the factory image provided on the android developer portal and noticed that you guys have a regression bug. Bluetooth is not sending track information. Device: Nexus 5 Android Version: 5.0 (Lollipop) Spotify Version: latest r...

  • Casual Listener
  • I upgraded my Nexus 5 to the factory image provided on the android developer portal and noticed that you guys have a regression bug.   Bluetooth is not sending track information.   ...
  • GabrielSiqueira
  • Casual Listener
  • 1314 Views
  • 3 replies
  • 0 likes
  • 1314 Views
  • 3 replies
  • 0 likes