Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
OK I complained about this before and nothing was done about it. I was a premium subscriber before and cancelled it because I will listen to music and the volume will get loud and go back down. I don't even touch the volume button on my phone. And my...
OK I complained about this before and nothing was done about it. I was a premium subscriber before and cancelled it because I will listen to music and the volume will get loud and go back down. I don...
Casual Listener
540 Views
3 replies
0 likes
Spotify version 076.357. Android 4.2.2. Tablet Asus Me302kl. I can`t see friends activity: there is no box at the right side like i see in the desktop version. I have a premium account. Any solution?
Spotify version 076.357. Android 4.2.2. Tablet Asus Me302kl. I can`t see friends activity: there is no box at the right side like i see in the desktop version. I have a premium account. Any solution?
Casual Listener
590 Views
2 replies
0 likes
Hi, I have 2 phones which is one is android and one more is iphone user. When i click play a song in my iphone spotify app, my android phone also also auto play that song which is i didnt do anything.How to stop this auto play? or its a bug. Thanks
Hi, I have 2 phones which is one is android and one more is iphone user. When i click play a song in my iphone spotify app, my android phone also also auto play that song which is i ...
Community Legend
539 Views
1 replies
0 likes
One song called Looking Ass by Young Money, Nicki Minaj doesn't work on my computer (MacBook Air) but it works on my Android (HTC One). It says "There is a problem with the connection to Spotify. Please try again shortly. (802)". My username is beatr...
One song called Looking Ass by Young Money, Nicki Minaj doesn't work on my computer (MacBook Air) but it works on my Android (HTC One). It says "There is a problem with the connection to Spotify. Ple...
Community Legend
332 Views
1 replies
0 likes
I have tried closing app, logging out several times.. Not working! Frustrated!!
I have tried closing app, logging out several times.. Not working! Frustrated!!
Community Legend
414 Views
3 replies
0 likes
I have a strange issue where spotify stops me from being able to record through google now on a nexus 5. I use my phone + spotify in an interesting way with my car bluetooth. I have two bluetooth connections running simeltaneously (because my car onl...
I have a strange issue where spotify stops me from being able to record through google now on a nexus 5. I use my phone + spotify in an interesting way with my car bluetooth. I have two bl...
Casual Listener
1178 Views
4 replies
0 likes
Hello everyone, I've a premium account, and today I've got a huge problem with my Spotify App on my Android Nexus 5 device. Using my WiFi network, after adding a song to the "star" playlist, there were problems downloading it. I decided to stop it an...
Hello everyone, I've a premium account, and today I've got a huge problem with my Spotify App on my Android Nexus 5 device. Using my WiFi network, after adding a song to th...
Casual Listener
456 Views
2 replies
0 likes
I have a Samsung Galaxy Note 2 N7100, which I'd like to sync my local files over to. I realize that you can do that by connecting to the same WiFi network as my computer. The problem is that I use a desktop, and I'm running it over an ethernet cable....
I have a Samsung Galaxy Note 2 N7100, which I'd like to sync my local files over to. I realize that you can do that by connecting to the same WiFi network as my computer. The problem is that I use a ...
Not applicable
6325 Views
9 replies
0 likes
Everytime I try to sync my one and only playlist, this same message appears: Syncing error, Unknown error. Also syncing doesn't happen with my computer. My phone is brand new Samsung galaxy S4 Mini. I have tons of free space, I've tried to turn on 2/...
Everytime I try to sync my one and only playlist, this same message appears: Syncing error, Unknown error. Also syncing doesn't happen with my computer. My phone is brand new Samsung galaxy S4 Mini. ...
Regular
896 Views
8 replies
0 likes
Hello everyone, Spotify is announced as the app which used the most data on my S4 this month. Even if turned 2g /3g off - it seems to use a high amount of data when i'm not using Wlan (i just listened to offline playlists) - because of that, i used a...
Hello everyone, Spotify is announced as the app which used the most data on my S4 this month. Even if turned 2g /3g off - it seems to use a high amount of data when i'm not using W...
Community Legend
912 Views
3 replies
0 likes
Pls heeelp meee !!!Can u speek german ? My spotify app dosent work !!!
Pls heeelp meee !!! Can u speek german ? My spotify app dosent work !!!
Community Legend
288 Views
1 replies
0 likes
Dear Spotify team, I checked several threads in the community and could not find any specific help. I have the following Hardware/Software: Samsung Galaxy S3 Android Verison 4.3 Current Spotify Version (re-installed today) SD-Card 32 Gb I have the fo...
Dear Spotify team, I checked several threads in the community and could not find any specific help. I have the following Hardware/Software: Samsung Galaxy S3 Android Verison 4.3 Cu...
Community Legend
354 Views
1 replies
0 likes
Hi, I have Spotify Premium, use it fine on laptop & PC. I have a new (to me) Samsung GT-S5830. I can log onto my Spotify account on the Android. When I try to download the Spotify app via Google Play I get the error message "you don't have any device...
Hi, I have Spotify Premium, use it fine on laptop & PC. I have a new (to me) Samsung GT-S5830. I can log onto my Spotify account on the Android. When I try to download the S...
Newbie
50094 Views
5 replies
1 likes
I have a Yamaha RX-V675 with an internet connection and connected to my router and an iPhone and Galaxy s4 both with spotify premium connected to the same router in the same network, but the receiver didn't show up as a device when i touch the button...
I have a Yamaha RX-V675 with an internet connection and connected to my router and an iPhone and Galaxy s4 both with spotify premium connected to the same router in the same network, but the receiver...
Casual Listener
20174 Views
32 replies
0 likes
Hey, I have the Spotify premium account installed on my laptop, but when I download the app in my telephone it isn't premium, do I have to pay twice? How can I make my Spotify telephone app premium too?
Hey, I have the Spotify premium account installed on my laptop, but when I download the app in my telephone it isn't premium, do I have to pay twice? How can I make my Spotify telephone app premium t...
Newbie
624 Views
3 replies
0 likes
Hi, I have a Sony Xperia ZR and lately Spotify does not allow me to leave my playlist in "Available Offline" and displays a message that says "sync error, unknown error - continue". I need help because I have a paid account Primium.
Hi, I have a Sony Xperia ZR and lately Spotify does not allow me to leave my playlist in "Available Offline" and displays a message that says "sync error, unknown error - continue". I need help becau...
Community Legend
532 Views
3 replies
0 likes
I am using the latest Android Kitkat on my Nexus 5.Here's my problem:When I download songs to play offline on my phone, my music quality for streaming is "Normal quality" and my download is "Extreme quality".When I listen to a song on Radio mode (whe...
I am using the latest Android Kitkat on my Nexus 5. Here's my problem: When I download songs to play offline on my phone, my music quality for streaming is "Normal quality" and my download is "Ex...
Community Legend
3717 Views
3 replies
0 likes
I searched the spotify documentation and this forum and can't seem to find my answer. After you select a playlist, start playing a song, then slide the song display up so you can see the album art, there's two icons on the upper right of the screen. ...
I searched the spotify documentation and this forum and can't seem to find my answer. After you select a playlist, start playing a song, then slide the song display up so you can see the album art, t...
Newbie
104159 Views
2 replies
1 likes
I have a rooted Galaxy note 3. I have been running previous versions of spotify with no issues. Recently updated and now whenever i try clicking inbox the app closes. It was working fine before. i was able to install a previous version from backup an...
I have a rooted Galaxy note 3. I have been running previous versions of spotify with no issues. Recently updated and now whenever i try clicking inbox the app closes. It was working fine before. i wa...
Community Legend
1849 Views
1 replies
0 likes
Have a question about the new connect system for android. I updated my Galaxy s4 today, and after the new control sound system, my devices which i have to pair with without wi-fi. There is no sound coming out my the device speakers. Everything works ...
Have a question about the new connect system for android. I updated my Galaxy s4 today, and after the new control sound system, my devices which i have to pair with without wi-fi. There is no sound c...
Not applicable
3785 Views
7 replies
0 likes
