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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

397527 Views

547 replies

35 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8505 Views

0 replies

7 likes

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Solved!! Unable to upgrade Spotify

I have an active subscription to Spotify. When I start Spotify om ny HTC One I get a message that I need to upgrade. Fine. U click the Upgrade now button. However, since I am currently in Croatia I am told that the app is not available in my area.Thi...

Music Fan

I have an active subscription to Spotify. When I start Spotify om ny HTC One I get a message that I need to upgrade. Fine. U click the Upgrade now button. However, since I am currently in Croatia I a...

krispysam

Music Fan

1084 Views

2 replies

0 likes

upgrade abroad area availability
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Solved!! Installation fails on HTC Wildfire S - Android 2.3.5

Description When I try to install the latest version of Spotify from the Playstore I get the message What are the steps you took to get to the error/issue? 1. Installed the app from the Google play store 2. When I opened the app I was advised that it...

Casual Listener

...ompatible with this version" 4. Dowloaded SpotifyAndroid.apk 5. Uninstalled Spotify 6. Attempted to install from the "apk" file using "package installer" 7. When I opened the app I got a blank s...

Andrews32

Roadie

4617 Views

9 replies

0 likes

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Drop Out

I am a Spotify Premium User. My mobile device is a HTC Liberty. Firmware: 2.1-update1 Software number 1.25.502.2 My Spotify Mobile for Android version is 0.5.1.15.g81977995 (0.8.3.608.g5049138e) I get stutter and dropout in my playback if some other ...

Newbie

I am a Spotify Premium User.   My mobile device is a HTC Liberty.   Firmware: 2.1-update1 Software number 1.25.502.2   My Spotify Mobile for Android version is 0.5.1.15.g...

polarspirit

Casual Listener

1466 Views

7 replies

0 likes

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Transferring an Album from Google Play to Spotify

Recently purchased an Album not available on Spotify on Google Play. How can I transfer this album onto Spotify using a Samsung Galaxy S4? thanks

Newbie

Recently purchased an Album not available on Spotify on Google Play. How can I transfer this album onto Spotify using a Samsung Galaxy S4? thanks 🙂

Joe

Community Legend

530 Views

1 replies

0 likes

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No longer compatible with my device?

Coool -- Okay, so I bought Spotify Premium, and I was really happy listening to music on my phone (TMobile Prism). However, I downloaded to many songs on my device and it ate up all the space on my SD card ... I decided to uninstall the app instead o...

Casual Listener

Coool --    Okay, so I bought Spotify Premium, and I was really happy listening to music on my phone (TMobile Prism).  However, I downloaded to many songs on my device and it ate u...

Andrews32

Roadie

4438 Views

4 replies

0 likes

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  • 4 replies
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Cant update Spotify on my Samsung S5 (In UAE)

Hi, I did not update spotify app before going to UAE for business trip. Now I cant listening to it as google playstore does not allow me to update the app here in UAE. Feeling frustrated for not able to use it when I really needed to.

Casual Listener

Hi,    I did not update spotify app before going to UAE for business trip. Now I cant listening to it as google playstore does not allow me to update the app here in UAE.   Fee...

Joe

Community Legend

852 Views

5 replies

0 likes

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Can no longer sync with my desktop

Ever since the major update, my desktop no longer recognizes my phone under Devices. I have a Samsung S3, Spotify Music version 1.1.0.113 and a Mac, Spotify version 0.9.10.14.g578d350b It was working fine under the discontinued app, and the desktop i...

Regular

Ever since the major update, my desktop no longer recognizes my phone under Devices.   I have a Samsung S3, Spotify Music version 1.1.0.113 and a Mac, Spotify version 0.9.10.14.g578d3...

Peter__

Community Legend

454 Views

1 replies

0 likes

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playlist

I listen to Spotify on my laptop and also on a tablet. How do I get the same playlist from my laptop to my tablet? OR, is there a way to print out the songs in one of my playlist?

Casual Listener

I listen to Spotify on my laptop and also on a tablet.  How do I get the same playlist from my laptop to my tablet? OR, is there a way to print out the songs in one of my playlist?

Merik

Community Legend

325 Views

1 replies

0 likes

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Solved!! Spotify downloads every song I add to my library

Hi, Every time I add a song to my library it automatically downloads to my phones memory. It does not happen to playlists though... Any idea how to turn this feature off? I do not want to have all songs available in offline mode.

Casual Listener

Hi,   Every time I add a song to my library it automatically downloads to my phones memory. It does not happen to playlists though...   Any idea how to turn this feature off? &n...

Jive0

Casual Listener

788 Views

2 replies

0 likes

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volume problem from s3 to car speakers via bluetooth

Hi. I've just started playing Spotify through the bluetooth in the car. When at a standstill it's great but when driving the volume on tracks goes down for a few seconds then back to back it was. This happens all the time and is VERY frustrating. Any...

Regular

Hi. I've just started playing Spotify through the bluetooth in the car. When at a standstill it's great but when driving the volume on tracks goes down for a few seconds then back to back it was. Thi...

katewoolly

Regular

861 Views

9 replies

0 likes

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Spotify Android; This item cannot be installed in your device's country [guernsey]

Hi, Since this morning my Spotify App is unavailable. It says that I have to upgrade it: "This version of Spotify is no longer supported. Please go to googlle Play and install the new version" So I go to google Play and try to upgrade it but it says ...

Newbie

Hi, Since this morning my Spotify App is unavailable. It says that I have to upgrade it: "This version of Spotify is no longer supported. Please go to googlle Play and install the new version" ...

Thevirex

Casual Listener

1359 Views

3 replies

0 likes

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unknown error -24 coming up, can't download either app!!

Can someone please help as the old spotify app told me to download the new app so I tried and it kept saying the above error message. So I deleted the old one as I couldn't use that either and it throws me the same error message now. Please help as I...

Casual Listener

Can someone please help as the old spotify app told me to download the new app so I tried and it kept saying the above error message. So I deleted the old one as I couldn't use that either and it thr...

Peter__

Community Legend

772 Views

3 replies

0 likes

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Same problem

I cant select songs it only plays shuffled. Help!

Visitor

I cant select songs it only plays shuffled. Help!

Peter__

Community Legend

344 Views

2 replies

0 likes

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Solved!! Spotify for Android v 11.0.113 Your Music Songs tab not showing tracks

The Songs tab under Your Music is only showing only 16 songs. When I filter for offline conten, only 7 of about 500 offline tracks are showing. Why? This is not working as I would expect. Spotify for Android v 11.0.113

Roadie

The Songs tab under Your Music is only showing only 16 songs. When I filter for offline conten, only 7 of about 500 offline tracks are showing. Why? This is not working as I would expect.   ...

fresh-ear

Roadie

829 Views

7 replies

0 likes

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What does Spotify's data usage show up as?

On my Nexus 5 under Settings>Data Usage It shows the Spotify app as only having used 7.60 KB which is clearly not accurate. What does the streaming show up as in my data usage? Or does it not?

Visitor

On my Nexus 5 under Settings>Data Usage It shows the Spotify app as only having used 7.60 KB which is clearly not accurate. What does the streaming show up as in my data usage? Or does it not?

sle01

Casual Listener

2281 Views

10 replies

1 likes

  • 2281 Views
  • 10 replies
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Solved!! Some songs won't play - Andriod

Some songs won't play on my phone. When they are supposed to play, there is no sound, and when I press pause the progress-bar resets to 0:00. This happens if they are played randomly with shuffle, or if I choose to play that particular song. My guess...

Regular

Some songs won't play on my phone. When they are supposed to play, there is no sound, and when I press pause the progress-bar resets to 0:00. This happens if they are played randomly with shuffle, or...

Captain_Caveman

Newbie

17240 Views

18 replies

0 likes

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Will it work again?

I have a samsung GT-5830. Due to the breach of the individual profile, i had to update spotify, but it's a trap. Indeed now it doesn't work anymore, because when i launch the app, appears a page that redirects me to google play because "my version is...

Casual Listener

I have a samsung GT-5830. Due to the breach of the individual profile, i had to update spotify, but it's a trap. Indeed now it doesn't work anymore, because when i launch the app, appears a page that...

SuperWisdom

Community Legend

615 Views

2 replies

0 likes

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Solved!! spotify playing problems

Having the same issue!!!!! Please fix it!

Casual Listener

Having the same issue!!!!! Please fix it!

shagera

Casual Listener

701 Views

4 replies

0 likes

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Unable to sync Local Files

Hello.. i've looked all over the web and tried everything but yet it doesn't seem to work. DescriptionI'll try to give as much info as possible I'm trying to transfer my local music files to my spotify so ill be able to listen to music that isn't on ...

Visitor

Hello.. i've looked all over the web and tried everything but yet it doesn't seem to work.       Description I'll try to give as much info as possible   I'm trying to...

Joe

Community Legend

2031 Views

13 replies

0 likes

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No Internet connection

It seems this is an ongoing issue for many. I am trying to use it on my Android tablet, says no Internet connection but all other apps on the tablet have a connection via wifi. Just updated the app and deleted the old version so I'm not sure uninstal...

Newbie

It seems this is an ongoing issue for many. I am trying to use it on my Android tablet, says no Internet connection but all other apps on the tablet have a connection via wifi. Just updated the ...

Joe

Community Legend

420 Views

1 replies

0 likes

  • 420 Views
  • 1 replies
  • 0 likes