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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6848 Views

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7 likes

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Using Spotify Premium on 2 devices

Hi, I am not very technically literate and need some step by step assistance if possible. I have just started using spotify premium through my vodafone contract. I use it on my samsung galaxy s3. When I run I use my partners galaxy S2. For some reaso...

Regular

Hi,   I am not very technically literate and need some step by step assistance if possible.   I have just started using spotify premium through my vodafone contract.  I use it ...

Peter__

Community Legend

519 Views

1 replies

0 likes

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cant find explicit version

I went to listen to Eminem and found most of his albums are explicit the rest were "edited" ie..MMLP, relapse, recovery were all clean I went to "view all albums" not to sure where else to look. Android phone and tablet.

Regular

I went to listen to Eminem and found most of his albums are explicit the rest were "edited" ie..MMLP, relapse, recovery were all clean I went to "view all albums" not to sure where else to look. Andr...

343 Views

0 replies

0 likes

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Solved!! 'Shuffle Play' only option. How do I remove it?

I am a Premium member and I don't want albums / playlists to be played in shuffle mode by default. Please can someone help me with switching it off / removing it. At the moment the only way to get them to play is by tapping the 'Shuffle Play' button....

Regular

I am a Premium member and I don't want albums / playlists to be played in shuffle mode by default. Please can someone help me with switching it off / removing it. At the moment the only way to get th...

Tagemeister

Casual Listener

2038 Views

3 replies

1 likes

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  • 3 replies
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Playlists not downloading

Hello I am a premium user and my playlists won't download for offline listening. Thanks Pete

Casual Listener

Hello I am a premium user and my playlists won't download for offline listening. Thanks Pete

Peterwareham

Casual Listener

587 Views

3 replies

0 likes

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How do I listen to someone else's playlists?

I know the username of the person who made the playlists, but I can't find that person on Spotify, and they can't find me. How can I have their playlists to listen to?

Newbie

I know the username of the person who made the playlists, but I can't find that person on Spotify, and they can't find me. How can I have their playlists to listen to?

Adam

Roadie

130462 Views

4 replies

3 likes

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Control volume on Connect with Android

I am running Spotify Premium and use Connect between two Andriod devices. This works really well, however I am unable to control the volume from the connected device on the device that is playing. I an not see volume control on the Spotify app itself...

Newbie

I am running Spotify Premium and use Connect between two Andriod devices. This works really well, however I am unable to control the volume from the connected device on the device that is playing. ...

Joe

Community Legend

4690 Views

8 replies

12 likes

  • 4690 Views
  • 8 replies
  • 12 likes

Constant App Crash

I have a Note 3 on Jellybean that won't open the Spotify app. I have 12Gb storage, I tried to reinstall the app multiple times, and reported the problem.At first it would crash randomly while making a playlist or other things and now it just won't op...

Newbie

I have a Note 3 on Jellybean that won't open the Spotify app. I have 12Gb storage, I tried to reinstall the app multiple times, and reported the problem. At first it would crash randomly while mak...

TheJ0rma

Regular

813 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

No SD card found

Hello!I am using an Android 4.1.1 Jellybean version of the Android operating system. I recently had to factory reset my tablet due to a couple of issues with apps, so it deleted all of my apps. When I had installed Spotify and went to open the app, i...

Newbie

Hello! I am using an Android 4.1.1 Jellybean version of the Android operating system. I recently had to factory reset my tablet due to a couple of issues with apps, so it deleted all of my apps. W...

apoorv

Casual Listener

3336 Views

3 replies

0 likes

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censored albums only showing on my mobile app wtf

I look up an artist, look at there albums, spotify is only showing the edited versions. Usually I would off seen them next to each other. I'm a premium user and I believed there isn't a "age" button that I clicked. Please help.I loath edited versions...

Newbie

I look up an artist, look at there albums, spotify is only showing the edited versions. Usually I would off seen them next to each other. I'm a premium user and I believed there isn't a "age" button...

362 Views

0 replies

0 likes

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Playlists don't sync between devices

I run Spotify on OS X 10.9 and Samsung Galaxy S4 (Android 4.3). One of the playlists updated on OS X is not syncing to Galaxy S4. The tracks are not even appearing on the playlist. I've tried clearing cache and restarting the device. This is very fru...

Music Fan

I run Spotify on OS X 10.9 and Samsung Galaxy S4 (Android 4.3).   One of the playlists updated on OS X is not syncing to Galaxy S4. The tracks are not even appearing on the playlist. I've tr...

Peter__

Community Legend

553 Views

4 replies

0 likes

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adding album to playlist?

Did the add album to playlist feature go away or am I missing something. I used to add a whole album to a genre playlist and now I only seem to be able to add one song at a time. I'm on a galaxy s4.

Casual Listener

Did the add album to playlist feature go away or am I missing something. I used to add a whole album to a genre playlist and now I only seem to be able to add one song at a time. I'm on a galaxy s4.

Daniel

Community Legend

1062 Views

1 replies

0 likes

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New playlists won't stay Downloaded

Playlists I have created the past month won't stay downloaded on my phone. They dissappear as soon as I am offline. When I go back online they start loading before they are available online also and I have to download again and again. If I download a...

Music Fan

Playlists I have created the past month won't stay downloaded on my phone. They dissappear as soon as I am offline. When I go back online they start loading before they are available online also and ...

GavinHenderson5

Music Fan

1579 Views

5 replies

0 likes

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  • 5 replies
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Same thing

Mines doing the same thing! Won't let me click on a specific song to play it!

Newbie

Mines doing the same thing! Won't let me click on a specific song to play it!

Taylor

Community Legend

327 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

redownloading every time i turn my phone off and on again.

Every time my phone dies or I turn it off and back on all of my music has to redownload causing my data usage to go through the roof. I pay for premium so why does this happen?

Visitor

Every time my phone dies or I turn it off and back on all of my music has to redownload causing my data usage to go through the roof. I pay for premium so why does this happen?

Peter__

Community Legend

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
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Stop downloading to phone

I have a phone without external memory card, but I have a good data plan. So I do not want to download music to the phone. However, it insists on downloading and will eventually fill up the phone's internal memory. In my account, I have removed the p...

Casual Listener

I have a phone without external memory card, but I have a good data plan. So I do not want to download music to the phone. However, it insists on downloading and will eventually fill up the phone's...

jsloat

Casual Listener

27597 Views

4 replies

1 likes

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  • 4 replies
  • 1 likes

Spotify Keeps Skipping

Recently I've noticed that Spotify has been skipping on nealy every song, on all devices I have it installed on (iPad 2, Samsung Galaxy SIII, and an old HTC Rhyme that I have connected to my WiFi to listen to when I'm showering since I don't care if ...

Casual Listener

Recently I've noticed that Spotify has been skipping on nealy every song, on all devices I have it installed on (iPad 2, Samsung Galaxy SIII, and an old HTC Rhyme that I have connected to my WiFi to ...

jabeorwhat

Newbie

1434 Views

3 replies

0 likes

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system freezes then resets.

Description Please describe the problem While playing music, when i try to skip songs, my Spotify will freeze and become completely unresponsive. Phone will then freeze, and then reset itself. What are the steps you took to get to the error/issue? Ha...

Casual Listener

Description Please describe the problem While playing music, when i try to skip songs, my Spotify will freeze and become completely unresponsive. Phone will then freeze, and then reset itself.&...

386 Views

0 replies

0 likes

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Deleting downloaded songs

Hi, I have an LG g2 Sprint phone I have a about 1,000 songs downloaded and I do not have enough phone Internet to stream music constantly. For some reason about once a month Spotify decides to delete all my downloaded PLAYLISTS and it is very annoyin...

Gig Goer

Hi,    I have an LG g2 Sprint phone I have a about 1,000 songs downloaded and I do not have enough phone Internet to stream music constantly.    For some reason about once...

Peter__

Community Legend

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

Spotify premium account on two phones parallel

Hi, I want to use my Premium Account on two different Samsung phones. But when I start streaming music on one phone of them, it's starting on the other one automatically in the backround and is using the datavolume of both phones. Is that normal or c...

Casual Listener

Hi, I want to use my Premium Account on two different Samsung phones. But when I start streaming music on one phone of them, it's starting on the other one automatically in the backround and is usi...

Olfer

Casual Listener

1274 Views

3 replies

0 likes

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Solved!! What happens if I downgrade Spotify with songs downloaded to my phone already?

If I downgrade my premium Spotify to the unpaid version, what will happen to the songs I've downloaded? Will they just become unavailable when I'm offline?

Casual Listener

If I downgrade my premium Spotify to the unpaid version, what will happen to the songs I've downloaded? Will they just become unavailable when I'm offline?

Peter__

Community Legend

2588 Views

2 replies

0 likes

  • 2588 Views
  • 2 replies
  • 0 likes