Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
203577 Views
135 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
548781 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
456262 Views
571 replies
38 likes
I've paid for Spotify for over a year now and in general have loved it. In my opinion, though, the only reason for really paying for it is Offline mode, yet since this last update I've been having serious issues with Spotify. Before the update, the a...
I've paid for Spotify for over a year now and in general have loved it. In my opinion, though, the only reason for really paying for it is Offline mode, yet since this last update I've been having se...
Community Legend
406 Views
1 replies
0 likes
When I first got my spotify account, I created different stations from different artists on my android phone including reggaeton artists Baby Rasta y Gringo. One of the albums that I liked so much from them was Los Duros. It used to work and always p...
When I first got my spotify account, I created different stations from different artists on my android phone including reggaeton artists Baby Rasta y Gringo. One of the albums that I liked so mu...
Community Legend
412 Views
1 replies
0 likes
Hi, I am currently in the US for an extended period, although I live in a country where spotify is not available yet. I downloaded it fine on my PC, but I cannot do so on my Android phone. I get a message from the app store that spotify is not availa...
Hi, I am currently in the US for an extended period, although I live in a country where spotify is not available yet. I downloaded it fine on my PC, but I cannot do so on my Android phone. I get a me...
Community Legend
995 Views
2 replies
0 likes
The songs Spotify is offering are being downloaded perfectly. When I want to play the songs from my PC on my phone it says the title is not available. Below the local song it say: Loading... - Loading... Please help!
The songs Spotify is offering are being downloaded perfectly. When I want to play the songs from my PC on my phone it says the title is not available. Below the local song it say: Loading....
Community Legend
642 Views
3 replies
0 likes
Hi,I added spotify premium on to my Vodafone tarriff and has been working perfectly for months. Last week my premium downgraded to the free spotify!? Vodafone say it is a technical issue with spotify that you are trying to fix.Can you please tell me ...
Hi, I added spotify premium on to my Vodafone tarriff and has been working perfectly for months. Last week my premium downgraded to the free spotify!? Vodafone say it is a technical issue with spo...
Community Legend
3206 Views
6 replies
0 likes
I believe this is because of the weirdness of my Motorla phone's setup. Here's what they did. The phone's internal storage was split. The original 8gb was partitioned into 3gb for the phone's system and everything else (app data etc) and 5gb for ever...
I believe this is because of the weirdness of my Motorla phone's setup. Here's what they did. The phone's internal storage was split. The original 8gb was partitioned into 3gb for the phone's system ...
Regular
845 Views
2 replies
0 likes
Why can't Spotify fix our problems they are not doing anything to help us Android Samsung Galaxy why? Why? To problems with Spotify premium............... We need Help Now
Why can't Spotify fix our problems they are not doing anything to help us Android Samsung Galaxy why? Why? To problems with Spotify premium............... We need Help Now😞😞😞😞😞😞😞😞😞...
Community Legend
572 Views
1 replies
0 likes
Hi... I've been using and loving Spotify as a premium member for a while now. Unfortunately, I was prompted to upload the new version of Spotify and ever since doing so have encountered more problems than it's worth: 1) It stops working. 2) won't dow...
Hi... I've been using and loving Spotify as a premium member for a while now. Unfortunately, I was prompted to upload the new version of Spotify and ever since doing so have en...
Casual Listener
2306 Views
2 replies
0 likes
Hello. I do not speak english, so i am very sorry if you do not understand. Well, I have a question... If I have Spotify Premium, can I have more than 1 device using it at the same time? (Can I listen music in the 2 devices at the same time?) I am so...
Hello. I do not speak english, so i am very sorry if you do not understand. Well, I have a question... If I have Spotify Premium, can I have more than 1 device using it at the same time? (...
Community Legend
610 Views
1 replies
0 likes
Hey everyone,Right now Spotify tries to sync all "my music" regardless of weither I've made it available for offline listening. This is not really helpfull as my phone has nowhere near enough memory to hold all those albums. This leaves me with 2 que...
Hey everyone, Right now Spotify tries to sync all "my music" regardless of weither I've made it available for offline listening. This is not really helpfull as my phone has nowhere near enough mem...
Community Legend
540 Views
1 replies
0 likes
Google Play update stopped access to Spotify on my Android device whilst travelling overseas I have a premium account in Switzerland. I am travelling and using the device in Rwanda. Google Play will not allow download of Spotify in Rwanda. Please hel...
Google Play update stopped access to Spotify on my Android device whilst travelling overseas I have a premium account in Switzerland. I am travelling and using the device in Rwa...
Casual Listener
773 Views
2 replies
0 likes
Just got a Nexus 5, my first Android coming from iPhone. I am noticing that my cell data usage for Spotify is not being tracked in the Data Usage page in the usage bar for the specific Spotify app. I’ve been listening to it all morning and it “says” ...
Just got a Nexus 5, my first Android coming from iPhone. I am noticing that my cell data usage for Spotify is not being tracked in the Data Usage page in the usage bar for the specific Spotify app. ...
Casual Listener
1791 Views
8 replies
0 likes
I only have 15 gigs on my phone. all my old music from old app is on my phone and it is not showing up to delete when I go through the files while hooking up to a computer and searching. AND YES I have gone through settings and deleted catche and oth...
I only have 15 gigs on my phone. all my old music from old app is on my phone and it is not showing up to delete when I go through the files while hooking up to a computer and searching. ...
Community Legend
603 Views
2 replies
0 likes
When I am at home on my wifi, and I download songs to my device everything works great. When connected to my work's wifi, tracks seem to download successfully, but these tracks do not play audio when played. The song will appear to play, ie the track...
When I am at home on my wifi, and I download songs to my device everything works great. When connected to my work's wifi, tracks seem to download successfully, but these tracks do no...
Casual Listener
739 Views
2 replies
0 likes
After last update, something has gone either very wrong or I have missed out on something.. When I played songs earlier, Spotify would play the "downloaded" tracks even though I was online. This saved me for a lot of gb used, and furtermore a more fr...
After last update, something has gone either very wrong or I have missed out on something.. When I played songs earlier, Spotify would play the "downloaded" tracks even though I was online...
Community Legend
378 Views
1 replies
0 likes
(Galaxy s3) I like to turn my bass boost all the way up but it randomly turns off for no reason. If i go to the audio effects it cuts back on for a few songs then turns off again randomly. Any ideas why or is it just a bug?
(Galaxy s3) I like to turn my bass boost all the way up but it randomly turns off for no reason. If i go to the audio effects it cuts back on for a few songs then turns off again randomly. Any ideas ...
Community Legend
844 Views
1 replies
0 likes
I've upgraded to the latest Android client .7.5.698 on my Galaxy Note 3. Even though I have WIFI on and 2G/3G sync turned off, it won't download tracks and tells me to turn on 2G/3G sync... I can play a track so this proves that I have WIFI access.
I've upgraded to the latest Android client .7.5.698 on my Galaxy Note 3. Even though I have WIFI on and 2G/3G sync turned off, it won't download tracks and tells me to turn on 2G/3G sync... I can pla...
Casual Listener
3789 Views
5 replies
4 likes
Hello,Please help. I have a 2014 Infiniti QX80. I have the Spotify Premium account. The phone that I am streaming from is a Samsung Galaxy Note 3. Up until Saturday when music was streaming from my phone to the car the screen in the car showed the ar...
Hello, Please help. I have a 2014 Infiniti QX80. I have the Spotify Premium account. The phone that I am streaming from is a Samsung Galaxy Note 3. Up until Saturday when music was streaming from...
Regular
1352 Views
6 replies
0 likes
No matter what, my spotify is not working on my samsung s4. It used to work and now i just get a black screen and the spotify symbol at the top. MEGA FRUSTRATING. I have tried uninstalling etc, getting really irritated because this is the second time...
No matter what, my spotify is not working on my samsung s4. It used to work and now i just get a black screen and the spotify symbol at the top. MEGA FRUSTRATING. I have tried uninstalling etc, getti...
Community Legend
385 Views
1 replies
0 likes
I have had a problem with the auto haptic feedback when playing music through spotify. I have called Tmobile but we have determined that the lastest Software update available for the Galaxy S3 took away the ability to enable auto haptic feedback for ...
I have had a problem with the auto haptic feedback when playing music through spotify. I have called Tmobile but we have determined that the lastest Software update available for the Galaxy S3 took a...
Casual Listener
3247 Views
5 replies
0 likes
