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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375648 Views

541 replies

34 likes

Account
Free
  • 375648 Views
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7535 Views

0 replies

7 likes

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**bleep** Spotify

I have never been more upset with an app in my entire life. I literally spent DAYS making playlists and downloading all of the music I wanted via spotify premium before leaving on a 3 week business trip. The day I landed the app tells me that the ver...

Casual Listener

I have never been more upset with an app in my entire life.  I literally spent DAYS making playlists and downloading all of the music I wanted via spotify premium before leaving on a 3 week busi...

Andrews32

Roadie

918 Views

7 replies

1 likes

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Last chance for spotify

Hello, I have used spotify premium since 2011, I love how it works on my computer but the android app has never been realy good. Since a couple of days i cant use spotify anymore on my phone, I am giving it one last shot: 1:What doe i have to do to m...

Music Fan

Hello,   I have used spotify premium since 2011, I love how it works on my computer but the android app has never been realy good. Since a couple of days i cant use spotify anymore on my p...

harpingon

Casual Listener

592 Views

2 replies

0 likes

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Music doesn't duck/lower when played through AUX or headphones

It's a great implentation if done correctly. Music does duck when getting a notification or driving directions through speakers, but when listening to my music in my car or while wearing headphones my music will mute (Not pause) and continue back at ...

Newbie

It's a great implentation if done correctly. Music does duck when getting a notification or driving directions through speakers, but when listening to my music in my car or while wearing headphones ...

489 Views

0 replies

0 likes

Music doesn't lower duck aux headphones earphones
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Note 3 premium member now working.

First off... I am a premium member. I have a Note 3 that has upgraded the firmware and the newest version of Spotify. Ever since the updates every time I start to play a song. It stops and the program flashes and restets. I have not been able to play...

Newbie

First off... I am a premium member. I have a Note 3 that has upgraded the firmware and the newest version of Spotify. Ever since the updates every time I start to play a song. It stops and the progra...

Joe

Community Legend

714 Views

2 replies

0 likes

android not playing
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Download local files

Hello, Spotify.This post was overdue for me to make. In light of recent events I've come to try the new app (been using an old one, from late 2012) and still, the ability to sync and download my music on my computer (mp3s and m4as) is not there yet. ...

Gig Goer

Hello, Spotify. This post was overdue for me to make. In light of recent events I've come to try the new app (been using an old one, from late 2012) and still, the ability to sync and download my ...

YouKS

Gig Goer

960 Views

4 replies

0 likes

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"Old" devices

I also have an "old" device and just signed on Deezer. I give Spotify a couple of days more to give me a solution.

Regular

I also have an "old" device and just signed on Deezer. I give Spotify a couple of days more to give me a solution.

Andrews32

Roadie

2992 Views

7 replies

2 likes

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  • 7 replies
  • 2 likes

"Songs", "Albums" and "Artists" listing are now empty

Hello there !I'm encountering a really strange bug on my Nexus 4 (running Spotify 1.10.113 and stock Android 4.4.2): for an unknown reason, the Spotify app suddenly acts like I've never saved any albums and titles, like showed on the following screen...

Gig Goer

Hello there ! I'm encountering a really strange bug on my Nexus 4 (running Spotify 1.10.113 and stock Android 4.4.2): for an unknown reason, the Spotify app suddenly acts like I've never saved any...

BlackEco

Gig Goer

1846 Views

5 replies

0 likes

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  • 5 replies
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New mobile app wrecked my offline lists

The new mobile app was simply the worst update ever! Spotify just decided you are forced to download it right away, by stating that the previous app version is no longer supported and would not open. Then, without warning you what will happen, the ne...

Regular

The new mobile app was simply the worst update ever! Spotify just decided you are forced to download it right away, by stating that the previous app version is no longer supported and would not ope...

jamesmahood

Newbie

844 Views

4 replies

1 likes

  • 844 Views
  • 4 replies
  • 1 likes

Offline download?

Hi I'm currently a new user to Spotify and I just got the 7 day free trial.If I download music (using the offline player mode), will I get charged? If so, will I be notified? I am worried about getting charged, although I have not downloaded anything...

Newbie

Hi I'm currently a new user to Spotify and I just got the 7 day free trial.If I download music (using the offline player mode), will I get charged? If so, will I be notified?   I am worried ...

Joe

Community Legend

664 Views

1 replies

0 likes

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Galaxy Note 3 screen on when device is plugged in

I'd like to have my screen remain on when my Note 3 is plugged in - so I can view the song name / artist. Can Spotify add a settign that allows me to do this - perhaps similar to Pandora, Slacker, etc.?

Casual Listener

I'd like to have my screen remain on when my Note 3 is plugged in - so I can view the song name / artist. Can Spotify add a settign that allows me to do this - perhaps similar to Pandora, Slacker, et...

Joe

Community Legend

279 Views

1 replies

0 likes

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New Spotify Music and not Spotify?

I have been using spotify on my Android device for years and therfore have been a Premium Member for years too and I have been a very strong advocate of Spotify too. Today I did an update which told me that "Spotify" was no longer in use and I had to...

Casual Listener

I have been using spotify on my Android device for years and therfore have been a Premium Member for years too and I have been a very strong advocate of Spotify too.   Today I did an update ...

Piggbox

Casual Listener

465 Views

3 replies

0 likes

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  • 3 replies
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Solved!! New version does not work

I've just been forced to download the new version. But it won't open. All I get is a blank screen and an error message pop up saying 'unfortunately this app crashed' I use a HTC one m8. Is someone working on a fix because right now I cannot listen to...

Music Fan

I've just been forced to download the new version. But it won't open. All I get is a blank screen and an error message pop up saying 'unfortunately this app crashed' I use a HTC one m8. Is someone ...

Rick101

Music Fan

4047 Views

15 replies

0 likes

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Solved!! offline playslists aren't available after going online

Hi, Everytime when I turn off the offline mode on one of my phones (Samsung Galaxy S3 and S3 mini), all the playlists which I had downloaded, aren't 'available offline' anymore. So I have to download them all again. This problem occurs since the last...

Casual Listener

Hi, Everytime when I turn off the offline mode on one of my phones (Samsung Galaxy S3 and S3 mini), all the playlists which I had downloaded, aren't 'available offline' anymore. So I have to downlo...

irisyoung

Casual Listener

468 Views

2 replies

0 likes

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DEVISE NOT COMPATIBLE

Way to go Spotify. I AM A PAYING CUSTOMER. I have never experienced such apathy from a Customer Support Team. Great business strategy. Annoy and drive away paying customers. Still waiting for my reply. Sent two emails..............C'mon. I want a pro...

Regular

Way to go Spotify. I AM A PAYING CUSTOMER. I have never experienced such apathy from a Customer Support Team. Great business strategy. Annoy and drive away paying customers. Still waiting for m...

user-removed

Not applicable

679 Views

4 replies

0 likes

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Lost ALL offline music after turning off phone.

Samsung Galaxy SIII 4.1.2Spotify 0.5.12.52 Had over 20gb of music synced offline. Frequently turn my phone off when storing it in a locker etc. and never had a problem. Today, I turn my phone back on and access Spotify to be presented with the 'log i...

Music Fan

Samsung Galaxy SIII 4.1.2 Spotify 0.5.12.52   Had over 20gb of music synced offline. Frequently turn my phone off when storing it in a locker etc. and never had a problem.   Today, I t...

Joe

Community Legend

1608 Views

4 replies

1 likes

  • 1608 Views
  • 4 replies
  • 1 likes

"Offline Content Only" on Playlists

Hello, There is a bug I have since several weeks. I have albums on "Playlists" tab and on "Albums" tab. For better visibility, I tick "Offline Content Only" so I only have my synchronized album visible. It used to work also in "Playlists" tab, but no...

Music Fan

Hello,   There is a bug I have since several weeks.   I have albums on "Playlists" tab and on "Albums" tab. For better visibility, I tick "Offline Content Only" so I only have my sy...

dinomight

Spotify Star

348 Views

1 replies

0 likes

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My android phone is telling me to upgrade to premium

Hey, my phone has stopped allowing me unlimited skipping and keeps telling me to upgrade to premium. Ive always been a premium user. Also my tablet is still leaving me use spotify as a premium account Thanks

Casual Listener

Hey, my phone has stopped allowing me unlimited skipping and keeps telling me to upgrade to premium. Ive always been a premium user. Also my tablet is still leaving me use spotify as a premium accoun...

Joe

Community Legend

470 Views

2 replies

0 likes

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korn the paradigm shift android problems

Hi, I was wondering if anyone has problems with Korn radio or shuffling Korn on an andriod device, where as soon as a song from the paradigm shift plays, it only shufffles 2 versions of the album and nothing else? The only way to correct this is to r...

Newbie

Hi,       I was wondering if anyone has problems with Korn radio or shuffling Korn on an andriod device, where as soon as a song from the paradigm shift plays, it only shufffl...

Peter__

Community Legend

538 Views

1 replies

0 likes

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Songs and album lists are cluttered

Why is it that when I add a song to 'singles' in 'your music' it also adds the album to 'albums'? I now have an album folder full of albums with only one song, making it hard to browse through the album folder. This works the other way wirth the 'sin...

Newbie

Why is it that when I add a song to 'singles' in 'your music' it also adds the album to 'albums'? I now have an album folder full of albums with only one song, making it hard to browse through the al...

Joe

Community Legend

467 Views

1 replies

1 likes

  • 467 Views
  • 1 replies
  • 1 likes

Solved!! Can't login on phone or tablet

HeyI have a free spotify account. And i can login on my PC with "B...@gmail.com but after reinstalling android on my phone and tablet i'm not able to login there anymore. When i write my username "b...@gmail.com" it brings me an error "!" and it says...

Regular

Hey I have a free spotify account. And i can login on my PC with "B...@gmail.com but after reinstalling android on my phone and tablet i'm not able to login there anymore. When i write my username "...

Bernchou

Regular

4548 Views

8 replies

0 likes

  • 4548 Views
  • 8 replies
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