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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387783 Views

545 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8043 Views

0 replies

7 likes

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DEVISE NOT COMPATIBLE

Way to go Spotify. I AM A PAYING CUSTOMER. I have never experienced such apathy from a Customer Support Team. Great business strategy. Annoy and drive away paying customers. Still waiting for my reply. Sent two emails..............C'mon. I want a pro...

Regular

Way to go Spotify. I AM A PAYING CUSTOMER. I have never experienced such apathy from a Customer Support Team. Great business strategy. Annoy and drive away paying customers. Still waiting for m...

user-removed

Not applicable

695 Views

4 replies

0 likes

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  • 4 replies
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Lost ALL offline music after turning off phone.

Samsung Galaxy SIII 4.1.2Spotify 0.5.12.52 Had over 20gb of music synced offline. Frequently turn my phone off when storing it in a locker etc. and never had a problem. Today, I turn my phone back on and access Spotify to be presented with the 'log i...

Music Fan

Samsung Galaxy SIII 4.1.2 Spotify 0.5.12.52   Had over 20gb of music synced offline. Frequently turn my phone off when storing it in a locker etc. and never had a problem.   Today, I t...

Joe

Community Legend

1627 Views

4 replies

1 likes

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  • 4 replies
  • 1 likes

"Offline Content Only" on Playlists

Hello, There is a bug I have since several weeks. I have albums on "Playlists" tab and on "Albums" tab. For better visibility, I tick "Offline Content Only" so I only have my synchronized album visible. It used to work also in "Playlists" tab, but no...

Music Fan

Hello,   There is a bug I have since several weeks.   I have albums on "Playlists" tab and on "Albums" tab. For better visibility, I tick "Offline Content Only" so I only have my sy...

dinomight

Spotify Star

364 Views

1 replies

0 likes

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  • 1 replies
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My android phone is telling me to upgrade to premium

Hey, my phone has stopped allowing me unlimited skipping and keeps telling me to upgrade to premium. Ive always been a premium user. Also my tablet is still leaving me use spotify as a premium account Thanks

Casual Listener

Hey, my phone has stopped allowing me unlimited skipping and keeps telling me to upgrade to premium. Ive always been a premium user. Also my tablet is still leaving me use spotify as a premium accoun...

Joe

Community Legend

480 Views

2 replies

0 likes

  • 480 Views
  • 2 replies
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korn the paradigm shift android problems

Hi, I was wondering if anyone has problems with Korn radio or shuffling Korn on an andriod device, where as soon as a song from the paradigm shift plays, it only shufffles 2 versions of the album and nothing else? The only way to correct this is to r...

Newbie

Hi,       I was wondering if anyone has problems with Korn radio or shuffling Korn on an andriod device, where as soon as a song from the paradigm shift plays, it only shufffl...

Peter__

Community Legend

548 Views

1 replies

0 likes

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Songs and album lists are cluttered

Why is it that when I add a song to 'singles' in 'your music' it also adds the album to 'albums'? I now have an album folder full of albums with only one song, making it hard to browse through the album folder. This works the other way wirth the 'sin...

Newbie

Why is it that when I add a song to 'singles' in 'your music' it also adds the album to 'albums'? I now have an album folder full of albums with only one song, making it hard to browse through the al...

Joe

Community Legend

480 Views

1 replies

1 likes

  • 480 Views
  • 1 replies
  • 1 likes

Solved!! Can't login on phone or tablet

HeyI have a free spotify account. And i can login on my PC with "B...@gmail.com but after reinstalling android on my phone and tablet i'm not able to login there anymore. When i write my username "b...@gmail.com" it brings me an error "!" and it says...

Regular

Hey I have a free spotify account. And i can login on my PC with "B...@gmail.com but after reinstalling android on my phone and tablet i'm not able to login there anymore. When i write my username "...

Bernchou

Regular

4586 Views

8 replies

0 likes

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App will not stay logged in and will not allow me to play through any song.

Hello. I have been using Spotify for a long time now, without glitches and/or hiccups as many of the other folks have been experiencing up until now.Unfortunately, when I installed the latest version of Spotify on my Android (SGS4) it ceased to work ...

Casual Listener

Hello.   I have been using Spotify for a long time now, without glitches and/or hiccups as many of the other folks have been experiencing up until now. Unfortunately, when I installed the...

blu83fir3

Casual Listener

2088 Views

7 replies

1 likes

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  • 7 replies
  • 1 likes

Importand notice for spotify users???

Hello, After i got the email saing that someone has hacked the spotify server i tried to open my spotify mobile app on my samsung galaxy mini I got a message saing that i should update my spotify app. when i tab on "Download" I will go to the play st...

Newbie

Hello,   After i got the email saing that someone has hacked the spotify server i tried to open my spotify mobile app on my samsung galaxy mini I got a message saing that i should update m...

Andrews32

Roadie

521 Views

3 replies

0 likes

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won't save to sd card after update

I have an AT&T Galaxy Note 3. I had all my playlists and starred tracks saved to my SD card. But after I redownloaded spotify and all of my songs, it saves the music to my phone and not my sd card where I want it. I made sure to change it to extreme ...

Regular

I have an AT&T Galaxy Note 3. I had all my playlists and starred tracks saved to my SD card. But after I redownloaded spotify and all of my songs, it saves the music to my phone and not my sd car...

Joe

Community Legend

2037 Views

11 replies

0 likes

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  • 11 replies
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What happens if I delete/unfollow an offline playlist before I select "Undownload"?

Do the songs remain downloaded on my phone and occupy storage, or do the songs included in the deleted offline playlist get automatically undownloaded? I think I have deleted / unfollowed some offline playlists before selecting "Undownload" on my dev...

Newbie

Do the songs remain downloaded on my phone and occupy storage, or do the songs included in the deleted offline playlist get automatically undownloaded?   I think I have deleted / unfollowed ...

Joe

Community Legend

1619 Views

1 replies

0 likes

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  • 1 replies
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Where in my android the offline mode save?

hello! where in my androi the offline mode save? in my memory or in my sd card? can I configure this option? thanks

Newbie

hello! where in my androi the offline mode save? in my memory or in my sd card? can I configure this option?   thanks

dinomight

Spotify Star

372 Views

1 replies

0 likes

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  • 1 replies
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App Permissions? Remote Number and Wi-Fi Devices

Just been forced to download the latest app version in order to keep listening, and have been greeted with a notice that the Spotify app requires access to the names of connected wifi devices and, more worryingly, the nunmber of any phone call that i...

Casual Listener

Just been forced to download the latest app version in order to keep listening, and have been greeted with a notice that the Spotify app requires access to the names of connected wifi devices and, mo...

user-removed

Not applicable

3859 Views

7 replies

0 likes

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  • 7 replies
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Download songs offline

why do i need to download my offline songs again with the new version? I have more than 400 songs that i listen to when flying. Now Spotify forces me to download these again wasting bandwith and energy why Spotify why?

Casual Listener

why do i need to download my offline songs again with the new version? I have more than 400 songs that i listen to when flying. Now Spotify forces me to download these again wasting bandwith and ener...

Peter__

Community Legend

512 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Issues downloading playlists after update on galazy s2

Hii, I am having an issue on my Galaxy s2 that i have had previously a few months ago. Since i have re installed the app and gone to re downnload my playlists its getting to about 50 song in before it says there is no space left on the device which i...

Regular

Hii,   I am having an issue on my Galaxy s2 that i have had previously a few months ago. Since i have re installed the app and gone to re downnload my playlists its getting to about 50 song ...

PedroPedro

Regular

849 Views

6 replies

0 likes

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is it possible to add music not found in spotify but on my phone to a spotify playlist?

just curious, I have some great local bands who I enjoy their music and would love to incorporate it to my music on spotify. but these guys arent on spotify -_- is it possible to add music saved on my device to form a playlist through spotify? sorry ...

Newbie

just curious, I have some great local bands who I enjoy their music and would  love to incorporate it to my music on spotify.   but these guys arent on spotify -_-   is it poss...

Peter__

Community Legend

392 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

offline playlists only

Before the latest update I could display "downloaded songs only" by touching a button on the top right corner. That button is no longer there. How can I do this now?

Newbie

Before the latest update I could display "downloaded songs only" by touching a button on the top right corner. That button is no longer there. How can I do this now? 

Joe

Community Legend

441 Views

2 replies

0 likes

  • 441 Views
  • 2 replies
  • 0 likes

New application isn't showing up in car mode

When the phone switches to car mode, it would show up as listed music app. But after this new update its gone.

Newbie

When the phone switches to car mode, it would show up as listed music app. But after this new update its gone.

Peter__

Community Legend

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
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Solved!! Music saving to SD card now???

I have 0.6.2.64. I just noticed last night that my playlists were downloading to the external SD card now instead of my internal memory. I haven't used any hacks to allow this and I don't think my custom rom is doing it either. Anyone else notice thi...

Casual Listener

I have 0.6.2.64. I just noticed last night that my playlists were downloading to the external SD card now instead of my internal memory. I haven't used any hacks to allow this and I don't think my c...

Joe

Community Legend

5555 Views

6 replies

0 likes

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  • 6 replies
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Solved!! i can't open the app before de last actualitation

today i had actualize the app and now i can't open the app, my device is a samsung Galaxy SCL Please a new a solution i have a premium account and i need the music at the mobile thanks and best regards

Casual Listener

today i had actualize the app and now i can't open the app, my device is a samsung Galaxy SCL   Please a new a solution i have a premium account and i need the music at the mobile   ...

Xiry

Casual Listener

487 Views

2 replies

0 likes

  • 487 Views
  • 2 replies
  • 0 likes