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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376911 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7638 Views

0 replies

7 likes

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What is spotify thinking...

Since the new update spotify is not working anymore for me. I am using a galaxy s5 and have been using spotify for a year now previously on a galaxy s3. For the record I am using the same data connection as with the old version and my phone works fin...

Newbie

Since the new update spotify is not working anymore for me. I am using a galaxy s5 and have been using spotify for a year now previously on a galaxy s3. For the record I am using the same data connec...

Andrews32

Roadie

383 Views

1 replies

0 likes

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Nice work, you broke it again. Not working under restricted profiles under Android KitKat

I actually thought the Spotify issues were over with me but no. The idiotic forced update to the new app and the fact you cannot use the older version anymore did it again. So here we go again: Samsung Galaxy Note 10.1 2014 Edition with Android 4.4.2...

Gig Goer

I actually thought the Spotify issues were over with me but no. The idiotic forced update to the new app and the fact you cannot use the older version anymore did it again.   So here we go a...

pmm_fin

Gig Goer

656 Views

2 replies

0 likes

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Solved!! Should I delete some directory after upgrade?

HI, I upgraded to the new Spotify Music version. The first time I opened it dleted the old app, but I don't think it deleted the saved music on my SD card that is still using memory on it. Is there some directory or folder that I should delete manual...

Music Fan

HI, I upgraded to the new Spotify Music version. The first time I opened it dleted the old app, but I don't think it deleted the saved music on my SD card that is still using memory on it. Is the...

Peter__

Community Legend

513 Views

1 replies

0 likes

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Solved!! OSF / ZTE BLADE incompatible with Spotify Music???

OMG! I am suddenly prevented from using Spotify on phone completely now. Why did this suddenly have to happen?? I clicked download when prompted this morning, to download Spotify Music. Play Store is telling me my phone, an Orange San Francisco, is i...

Casual Listener

OMG! I am suddenly prevented from using Spotify on phone completely now. Why did this suddenly have to happen??   I clicked download when prompted this morning, to download Spotify Music. Pl...

Andrews32

Roadie

3252 Views

6 replies

0 likes

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Forces you to download new version - old offline files become unusable?

Who thought it would be a good idea to force users to download the new version, without being able to use old offline files?I just finished a 8 hour drive, that spotify ruined for me, due to the lack of music. I had 58GB of music that is still on the...

Roadie

Who thought it would be a good idea to force users to download the new version, without being able to use old offline files? I just finished a 8 hour drive, that spotify ruined for me, due to the ...

Andrews32

Roadie

466 Views

1 replies

2 likes

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Spotify not working after update (1.1.0.113)

After required update (1.1.0.113), Spotify doesn't work at all--it launches with a nearly blank screen, just a gray bar and icon in upper left corner. I've uninstalled the app and reinstalled twice with no success. I'm using a ZTE Director. Any thoug...

Newbie

After required update (1.1.0.113), Spotify doesn't work at all--it launches with a nearly blank screen, just a  gray bar and icon in upper left corner.   I've uninstalled the app and re...

570 Views

0 replies

2 likes

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Offline Playlist Handling

Hi to all! Before the last update you have been able select from the filter menu the option "Show only offline content" under the playlist tab but now not. Why? it's absolutely annoying search for each offline playlist on all my folders every time wh...

Regular

Hi to all!   Before the last update you have been able select from the filter menu the option "Show only offline content" under the playlist tab but now not. Why? it's absolutely annoying se...

349 Views

0 replies

0 likes

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Premium - Offline Playlist - Music jitters when phone is locked

Recently updated Spotify on my phone. When I lock My phone to listen to downloaded music with offline mode enabled or disabled, the music jitters (stops and starts). After reading some of your colleagues advice on the forums. I have cleared data and ...

Regular

  Recently updated Spotify on my phone. When I lock My phone to listen to downloaded music with offline mode enabled or disabled, the music jitters (stops and starts). After reading some...

ralphus84

Regular

748 Views

7 replies

0 likes

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I can'get the new droid download for my phone

I went to the site.. But it says the app does not work for my phone for this version.. Not sure what is going on.. If anyone has a download link for the US please share.. I tired the UK version but i downloaded it and it still says not downloaded.. I...

Newbie

I went to the site.. But it says the app does not work for my phone for this version.. Not sure what is going on.. If anyone has a download link for the US please share.. I tired the UK version but i...

Peter__

Community Legend

396 Views

1 replies

0 likes

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Solved!! Thanks for ruining my day Spotify.

The forced upgrade, whatever, I can deal with that. The losing all my offline downloaded songs as well, and not being allowed to at the very least temporarily run the old version, WTF! I listen to Spotify offline all day at work since my data connect...

Casual Listener

The forced upgrade, whatever, I can deal with that.  The losing all my offline downloaded songs as well, and not being allowed to at the very least temporarily run the old version, WTF!  ...

Peter__

Community Legend

3601 Views

29 replies

5 likes

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Solved!! manually dowbloading app - lose downloaded music?

Hello,I had to manually download the Android app from m.spotify.com as I'm currently not in a country which has Spotify in its Google Play store.I saw there was a recent update and would like to install the new file from m.spotify.com. if I do this t...

Newbie

Hello, I had to manually download the Android app from m.spotify.com as I'm currently not in a country which has Spotify in its Google Play store. I saw there was a recent update and would like...

Peter__

Community Legend

518 Views

1 replies

0 likes

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Solved!! Spotify app not compatible with Droid Maxx?

I updated my phone from a Droid Razr Maxx to a droid Maxx and tried downloading the Spotify app through Google Play, but it won't even come up through the search engine. Are we compatible? I'm a premium user and hope this annoyance is fixed soon. For...

Casual Listener

I updated my phone from a Droid Razr Maxx to a droid Maxx and tried downloading the Spotify app through Google Play, but it won't even come up through the search engine. Are we compatible? I'm a prem...

Peter__

Community Legend

1377 Views

3 replies

0 likes

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Spotify forced update, installed twice

Hi, I recently was forced to update Spotify on my sg-sI9300 (rooted, SOKP custom rom), after that it asked me to uninstall old version.... All was working fine until a couple of hours later I visited the play store and seen spotify wasn't installed.....

Newbie

Hi, I recently was forced to update Spotify on my sg-sI9300 (rooted, SOKP custom rom), after that it asked me to uninstall old version.... All was working fine until a couple of hours later I visited...

Liam

Community Legend

1545 Views

2 replies

0 likes

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Device "full" after forced re-install

I have a samsung galaxy 2 1900 - I had to download the new spotify as it forced me to do so due to spotify's security breach. Now that I have the new app I cannot re-download my songs (which you are forcing me to do also) I just get a "this device is...

Newbie

I have a samsung galaxy 2 1900 - I had to download the new spotify as it forced me to do so due to spotify's security breach.   Now that I have the new app I cannot re-download my songs (whi...

endre

Casual Listener

1814 Views

4 replies

0 likes

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Updated Spotify App for Android: Do I have to Re-download all downloaded playlists?

I just downloaded/replaced the new Spotify app on my Samsung Galaxy S3. It looks like all my previously downloaded playlists are not available offline anymore. Do I have to re-download all of them on the phone?

Casual Listener

I just downloaded/replaced the new Spotify app on my Samsung Galaxy S3. It looks like all my previously downloaded playlists are not available offline anymore. Do I have to re-download all of them on...

dinomight

Spotify Star

693 Views

6 replies

0 likes

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Guiness Book of records: Largest amount of user data deleted remotely ever...

This may have gone unnoticed, but I am pretty confident Spotify set one or more new world records with the latest update: The largest amount of user data deleted remotely ever. The largest number of paid subscription users negatively impacted by a si...

Roadie

This may have gone unnoticed, but I am pretty confident Spotify set one or more new world records with the latest update:   The largest amount of user data deleted remotely ever. The lar...

Andrews32

Roadie

480 Views

1 replies

3 likes

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Samsung galaxy s3 Spotify resets every 10 seconds

Every since the new appearance update, spotify has not worked on my phone. When i attempt to run spotify, it resets every 10 seconds. I have attempted the outlined reset method as posted on the forum with no luck. I have tried it at least 6 times usi...

Casual Listener

Every since the new appearance update, spotify has not worked on my phone.   When i attempt to run spotify, it resets every 10 seconds. I have attempted the outlined reset method as post...

352 Views

0 replies

0 likes

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Why can I find uncensored albums on PC but not mobile?

The PC version has a reasonable path to find the uncensored versions of an album. That tells me that the application and Spotify are aware that there are multiple versions and on the mobile app it simply only displays the first result. This is pretty...

Newbie

The PC version has a reasonable path to find the uncensored versions of an album. That tells me that the application and Spotify are aware that there are multiple versions and on the mobile app it si...

391 Views

0 replies

0 likes

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Android app user guide

Is there a guide to all of the user settings on the Android app somewhere on Spotify's ludicrously unhelpful website or did they think it wasn't necessary to explain what any of the settings actually do?

Music Fan

Is there a guide to all of the user settings on the Android app somewhere on Spotify's ludicrously unhelpful website or did they think it wasn't necessary to explain what any of the settings actually...

Andrews32

Roadie

1698 Views

3 replies

0 likes

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Can't find device following forced update (which deleted all offline music).

OK, I understand that you had to force an update (and, clearly, lots of people are not happy - in my opinion you should have allowed people to opt out for a period of time), however, this update appears to have also stopped my device from appearing o...

Newbie

OK, I understand that you had to force an update (and, clearly, lots of people are not happy - in my opinion you should have allowed people to opt out for a period of time), however, this update appe...

324 Views

0 replies

0 likes

  • 324 Views
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