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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 846638 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 846638 Views
  • 11 replies
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16023 Views
  • 3 replies
  • 0 likes
  • 16023 Views
  • 3 replies
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HTC sensation - Spotify premium not working properly

So I installed spotify premium and made a playlist. Once I download the playlist to my phone and go to offline mode, everything is fine. However, when I need to restart my phone, or sometimes even if I close the app, my songs disappear. This is espec...

  • Newbie
  • So I installed spotify premium and made a playlist. Once I download the playlist to my phone and go to offline mode, everything is fine. However, when I need to restart my phone, or sometimes even if...
  • 194 Views
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  • 194 Views
  • 0 replies
  • 0 likes

Solved!! premium account doesnt work one mobile

hi, my name is mike. i have spotify premium and it worked great untill i got a new phone, it now only works on my computer. i cant log in on my mobile with facebook or my spotify account, and when it does i get a pop up of spotify ( if i am new to sp...

  • Newbie
  • hi,  my name is mike.   i have spotify premium and it worked great untill i got a new phone, it now only works on my computer. i cant log in on my mobile with facebook or my spotify a...
  • licenced
  • Community Legend
  • 305 Views
  • 1 replies
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  • 305 Views
  • 1 replies
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Spotify mobile does not work on my Samsung Galaxy S

It used to work fine, then I updated it and it just comes up with a white screen and eventually shuts itself down. I can use it on my laptop but I really want it to work on my phone. It is the main reason I paid for premium. If it doesn't get figured...

  • Newbie
  • It used to work fine, then I updated it and it just comes up with a white screen and eventually shuts itself down. I can use it on my laptop but I really want it to work on my phone. It is the main r...
  • licenced
  • Community Legend
  • 1080 Views
  • 2 replies
  • 0 likes
  • 1080 Views
  • 2 replies
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Next track not playing. HTC Desire HD

Hi folks, I know this has been covered many times, but it is driving me nuts. My device (premium account and streaming music) won't play the next track. However, If I connect my car charger, it does. Don't want to connect the charger every time I wan...

  • Regular
  • Hi folks, I know this has been covered many times, but it is driving me nuts. My device (premium account and streaming music) won't play the next track. However, If I connect my car charger, it does....
  • Torgseye
  • Casual Listener
  • 515 Views
  • 8 replies
  • 0 likes
  • 515 Views
  • 8 replies
  • 0 likes

Kindle Edition apk download

I got a premium subscription now and since I have a Kindle fire tablet lying around, I would like to install Spotify on there. Unfortunately trying to download the apk seems only possible via the Amazon App Store the one that doesn't work for anyone ...

  • Visitor
  • I got a premium subscription now and since I have a Kindle fire tablet lying around, I would like to install Spotify on there.   Unfortunately trying to download the apk seems only possible ...
  • user-removed
  • Not applicable
  • 3824 Views
  • 5 replies
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  • 3824 Views
  • 5 replies
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Solved!! ANDROID TABLET COMPATABILITY

i WOULD LIKE TO INSTALL SPOTIFY ON ANDRIOD TABLET BY NEXTBOOK, ANY SUGGESTIONS? I CON NOT LOCATE IT ON THE DROID MARKET TO DOWNLOAD AND I DONT KNOW HOW TO TRANSFER THE FILE FROM MY PC, IT WORKED FLAWLESSLY TO MY DROID PHONE AND IT WAS SIMPLE. BUT I C...

  • Newbie
  • i WOULD LIKE TO INSTALL SPOTIFY ON ANDRIOD TABLET BY NEXTBOOK, ANY SUGGESTIONS? I CON NOT LOCATE IT ON THE DROID MARKET TO DOWNLOAD AND I DONT KNOW HOW TO TRANSFER THE FILE FROM MY PC, IT WORKED FLAW...
  • Peter__
  • Community Legend
  • 7917 Views
  • 11 replies
  • 0 likes
  • 7917 Views
  • 11 replies
  • 0 likes

Playlists partially resync every time i open spotify

Lately i've been loading spotify in the morning and the end few tracks (up to about 10/15 maybe) of playlists decide they aren't synced and download again. This has been happening every time for the past few weeks. I thought it might be to do with no...

  • Casual Listener
  • Lately i've been loading spotify in the morning and the end few tracks (up to about 10/15 maybe) of playlists decide they aren't synced and download again. This has been happening every time for the ...
  • myroundbox
  • Casual Listener
  • 274 Views
  • 3 replies
  • 0 likes
  • 274 Views
  • 3 replies
  • 0 likes

Clearing Recents Kills Queue

First I want to say that I love the Spotify app. It looks great, and 90%, it's super easy to use. My only problem, however, has to do with clearing recent apps in JB. I'm OCD about my phone and what's running. Because of this, basically every time I ...

  • Casual Listener
  • First I want to say that I love the Spotify app. It looks great, and 90%, it's super easy to use. My only problem, however, has to do with clearing recent apps in JB. I'm OCD about my phone and what'...
  • licenced
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
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upgraded to premium, still appearing as free

HiGot premium for free for 3 months through virgin media, downloaded it, logged in through Facebook and it is not showing as premium. Tried logging out and in, uninstall and reinstall, got nothing. Help?

  • Casual Listener
  • Hi Got premium for free for 3 months through virgin media, downloaded it, logged in through Facebook and it is not showing as premium. Tried logging out and in, uninstall and reinstall, got nothing....
  • David
  • Spotify Legend
  • 345 Views
  • 7 replies
  • 0 likes
  • 345 Views
  • 7 replies
  • 0 likes

Offline playlist and External SD

Just got spotify premium today and slightly horrified that I cannot set the playlist to save offline to the external SD (Samsung GS2). Are there any plans to get them to save to external SD. This has to be vital setting for Android (or am I just miss...

  • Newbie
  • Just got spotify premium today and slightly horrified that I cannot set the playlist to save offline to the external SD (Samsung GS2). Are there any plans to get them to save to external SD.  Th...
  • HrKristian
  • Music Fan
  • 347 Views
  • 2 replies
  • 0 likes
  • 347 Views
  • 2 replies
  • 0 likes

Spotify on android while roaming

Hi, I used to use Spotify on my HTC One S. I have a premium account that I activated in Belgium. Never add any problem until I switch phone for a Galaxy S3. I now live in Russia and while my google play and spotify account are Belgian, there is a res...

  • Casual Listener
  • Hi,   I used to use Spotify on my HTC One S. I have a premium account that I activated in Belgium. Never add any problem until I switch phone for a Galaxy S3. I now live in Russia and while ...
  • Vanoosthuyze
  • Casual Listener
  • 375 Views
  • 2 replies
  • 0 likes
  • 375 Views
  • 2 replies
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playing spotify through Audi car speakers via bluetooth

Hi - my phone HTC one connects to my car speakers no problem through Blueotooth. (my phone is paired wit the stero ok). Now I am trying to use Bluetooth to play Spotify also but i keep coming with an error. I am in Spotify and click the share icon, c...

  • Music Fan
  • Hi - my phone HTC one connects to my car speakers no problem through Blueotooth. (my phone is paired wit the stero ok).  Now I am trying to use Bluetooth to play Spotify also but i kee...
  • licenced
  • Community Legend
  • 2295 Views
  • 2 replies
  • 0 likes
  • 2295 Views
  • 2 replies
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Solved!! Support for sdcard2

On my Acer Gallant Duo, the SD card path folder is actually sdcard2. Please add support for a configurable offline/cache folder so I can download playlists to my SD card rather than using valuable internal storage.

  • Casual Listener
  • On my Acer Gallant Duo, the SD card path folder is actually sdcard2. Please add support for a configurable offline/cache folder so I can download playlists to my SD card rather than using valuab...
  • user-removed
  • Not applicable
  • 341 Views
  • 3 replies
  • 0 likes
  • 341 Views
  • 3 replies
  • 0 likes

missing play list

I keep having problmes with my phone when using it ofline some play list just go and i have to retag them, and when playing music on my phone if i stop a song and then pless play nothing happen and i have to go back to my playlist any one have the so...

  • Newbie
  • I keep having problmes with my phone when using it ofline some play list just go and i have to retag them,   and when playing music on my phone if i stop a song and then pless play nothing happe...
  • 95 Views
  • 0 replies
  • 0 likes
  • 95 Views
  • 0 replies
  • 0 likes

"no internet connection" issue

I'm having a problem with Spotify where when I'm connected to wifi or I have 4G service in my internet is working fine Spotify keeps telling me that I have no internet connection. Any ideas?

  • Newbie
  • I'm having a problem with Spotify where when I'm connected to wifi or I have 4G service in my internet is working fine Spotify keeps telling me that I have no internet connection. Any ideas?
  • bobtrew
  • Newbie
  • 426 Views
  • 5 replies
  • 0 likes
  • 426 Views
  • 5 replies
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Solved!! Rihanna diamonds

The song Diamonds by Rihanna is not playing. Why? Taken down from Spotify???

  • Gig Goer
  • The song Diamonds by Rihanna is not playing. Why? Taken down from Spotify???
  • kennetharethun
  • Gig Goer
  • 558 Views
  • 4 replies
  • 0 likes
  • 558 Views
  • 4 replies
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What's New playlists

A few days ago I had the what's new list displaying top playlists, digster top 40 and so on. Now its just what my friends listen to, 7 songs or something like that, on my computor I can see the playlists, but they have dropped down below "friends mos...

  • Newbie
  • A few days ago I had the what's new list displaying top playlists, digster top 40 and so on. Now its just what my friends listen to, 7 songs or something like that, on my computor I can see the playl...
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

Tracks play on mobile device only

There are several tracks that play on my Droid device (Samsung G II) but not on my laptop (Toshiba). Does anybody know why this is?

  • Newbie
  • There are several tracks that play on my Droid device (Samsung G II) but not on my laptop (Toshiba).  Does anybody know why this is?
  • 103 Views
  • 0 replies
  • 0 likes
  • 103 Views
  • 0 replies
  • 0 likes

Folder Structure

On the Android App, folders created on the PC, are not visible. How can I see the folders?

  • Casual Listener
  • On the Android App, folders created on the PC, are not visible. How can I see the folders?
  • licenced
  • Community Legend
  • 239 Views
  • 3 replies
  • 0 likes
  • 239 Views
  • 3 replies
  • 0 likes

Soundproblems: sudden cracking sound and volume that raises by itself.

Hi! I bought my Samsung galaxy Ace a year ago and immediately installed the spotifyapp (premium). Recently I've had problems with the sound. The song stops and is replaced by a cracking noise. It sounds like when you're playing a cd with scars/scratc...

  • Newbie
  • Hi! I bought my Samsung galaxy Ace a year ago and immediately installed the spotifyapp (premium). Recently I've had problems with the sound. The song stops and is replaced by a cracking noise. It s...
  • licenced
  • Community Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes