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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111559 Views

26 replies

3 likes

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  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224479 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224479 Views
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  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581837 Views

79 replies

3 likes

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  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478889 Views

577 replies

40 likes

Account
Free
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I know the SD card offline storage has many fixes but none are working...

I believe this is because of the weirdness of my Motorla phone's setup. Here's what they did. The phone's internal storage was split. The original 8gb was partitioned into 3gb for the phone's system and everything else (app data etc) and 5gb for ever...

Casual Listener

I believe this is because of the weirdness of my Motorla phone's setup. Here's what they did. The phone's internal storage was split. The original 8gb was partitioned into 3gb for the phone's system ...

redmiuser

Regular

887 Views

2 replies

0 likes

  • 887 Views
  • 2 replies
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Why can't Spotify fix our problems???

Why can't Spotify fix our problems they are not doing anything to help us Android Samsung Galaxy why? Why? To problems with Spotify premium............... We need Help Now

Roadie

Why can't Spotify fix our problems they are not doing anything to help us Android Samsung Galaxy why? Why? To problems with Spotify premium............... We need Help Now😞😞😞😞😞😞😞😞😞...

Merik

Community Legend

595 Views

1 replies

0 likes

Help me!
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  • 1 replies
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Solved!! Spotify no longer working with my Galaxy S3

Hi... I've been using and loving Spotify as a premium member for a while now. Unfortunately, I was prompted to upload the new version of Spotify and ever since doing so have encountered more problems than it's worth: 1) It stops working. 2) won't dow...

Casual Listener

Hi...   I've been using and loving Spotify as a premium member for a while now.  Unfortunately, I was prompted to upload the new version of Spotify and ever since doing so  have en...

NatWilliams504

Casual Listener

2337 Views

2 replies

0 likes

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  • 2 replies
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Solved!! More than 1 device

Hello. I do not speak english, so i am very sorry if you do not understand. Well, I have a question... If I have Spotify Premium, can I have more than 1 device using it at the same time? (Can I listen music in the 2 devices at the same time?) I am so...

Visitor

Hello. I do not speak english, so i am very sorry if you do not understand.   Well, I have a question... If I have Spotify Premium, can I have more than 1 device using it at the same time? (...

Peter__

Community Legend

653 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! Is there a way to not synch all my albums?

Hey everyone,Right now Spotify tries to sync all "my music" regardless of weither I've made it available for offline listening. This is not really helpfull as my phone has nowhere near enough memory to hold all those albums. This leaves me with 2 que...

Newbie

Hey everyone, Right now Spotify tries to sync all "my music" regardless of weither I've made it available for offline listening. This is not really helpfull as my phone has nowhere near enough mem...

blake

Community Legend

566 Views

1 replies

0 likes

  • 566 Views
  • 1 replies
  • 0 likes

Solved!! Google Play update stopped access to Spotify on my Android device whilst travelling overseas

Google Play update stopped access to Spotify on my Android device whilst travelling overseas I have a premium account in Switzerland. I am travelling and using the device in Rwanda. Google Play will not allow download of Spotify in Rwanda. Please hel...

Casual Listener

Google Play update stopped access to Spotify on my Android device whilst travelling overseas   I have a premium account in Switzerland.   I am travelling and using the device in Rwa...

tomtofield

Casual Listener

811 Views

2 replies

0 likes

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Solved!! Nexus 5 not tracking Spotify data usage

Just got a Nexus 5, my first Android coming from iPhone. I am noticing that my cell data usage for Spotify is not being tracked in the Data Usage page in the usage bar for the specific Spotify app. I’ve been listening to it all morning and it “says” ...

Regular

Just got a Nexus 5, my first Android coming from iPhone. I am noticing that my cell data usage for Spotify is not being tracked in the Data Usage page in the usage bar for the specific Spotify app. ...

amlamarra

Casual Listener

1921 Views

8 replies

0 likes

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  • 8 replies
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STUPID SPOTIFY UPDATE WITH NEW APP LEFT 5 GIGS OF NONSENSE ON MY PHONE.

I only have 15 gigs on my phone. all my old music from old app is on my phone and it is not showing up to delete when I go through the files while hooking up to a computer and searching. AND YES I have gone through settings and deleted catche and oth...

Newbie

I only have 15 gigs on my phone.  all my old music from old app is on my phone and it is not showing up to delete when I go through the files while hooking up to a computer and searching.  ...

Daniel

Community Legend

625 Views

2 replies

0 likes

  • 625 Views
  • 2 replies
  • 0 likes

Tracks appear to download correctly when blocked by internet filter

When I am at home on my wifi, and I download songs to my device everything works great. When connected to my work's wifi, tracks seem to download successfully, but these tracks do not play audio when played. The song will appear to play, ie the track...

Casual Listener

When I am at home on my wifi, and I download songs to my device everything works great.    When connected to my work's wifi, tracks seem to download successfully, but these tracks do no...

MichelleBrussel

Casual Listener

774 Views

2 replies

0 likes

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  • 2 replies
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Spotify wont play from downloaded playlists like before

After last update, something has gone either very wrong or I have missed out on something.. When I played songs earlier, Spotify would play the "downloaded" tracks even though I was online. This saved me for a lot of gb used, and furtermore a more fr...

Newbie

After last update, something has gone either very wrong or I have missed out on something..   When I played songs earlier, Spotify would play the "downloaded" tracks even though I was online...

Peter__

Community Legend

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
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Solved!! Audio effects turn off for no reason.

(Galaxy s3) I like to turn my bass boost all the way up but it randomly turns off for no reason. If i go to the audio effects it cuts back on for a few songs then turns off again randomly. Any ideas why or is it just a bug?

Casual Listener

(Galaxy s3) I like to turn my bass boost all the way up but it randomly turns off for no reason. If i go to the audio effects it cuts back on for a few songs then turns off again randomly. Any ideas ...

Peter__

Community Legend

875 Views

1 replies

0 likes

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  • 1 replies
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Turn on 2G/3G sync come up even though WIFI is on and connected. Can't download.

I've upgraded to the latest Android client .7.5.698 on my Galaxy Note 3. Even though I have WIFI on and 2G/3G sync turned off, it won't download tracks and tells me to turn on 2G/3G sync... I can play a track so this proves that I have WIFI access.

Newbie

I've upgraded to the latest Android client .7.5.698 on my Galaxy Note 3. Even though I have WIFI on and 2G/3G sync turned off, it won't download tracks and tells me to turn on 2G/3G sync... I can pla...

h4ppye

Casual Listener

3921 Views

5 replies

4 likes

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  • 5 replies
  • 4 likes

Please help. Can not see artist or song title when streaming Infiniti Qx80

Hello,Please help. I have a 2014 Infiniti QX80. I have the Spotify Premium account. The phone that I am streaming from is a Samsung Galaxy Note 3. Up until Saturday when music was streaming from my phone to the car the screen in the car showed the ar...

Regular

Hello, Please help. I have a 2014 Infiniti QX80. I have the Spotify Premium account. The phone that I am streaming from is a Samsung Galaxy Note 3. Up until Saturday when music was streaming from...

zippinbyu

Regular

1412 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

PLEASE HELP!

No matter what, my spotify is not working on my samsung s4. It used to work and now i just get a black screen and the spotify symbol at the top. MEGA FRUSTRATING. I have tried uninstalling etc, getting really irritated because this is the second time...

Newbie

No matter what, my spotify is not working on my samsung s4. It used to work and now i just get a black screen and the spotify symbol at the top. MEGA FRUSTRATING. I have tried uninstalling etc, getti...

Peter__

Community Legend

428 Views

1 replies

0 likes

  • 428 Views
  • 1 replies
  • 0 likes

Solved!! Latest Galaxy S3 Android software takes away auto haptic feedback options! Please stop the vibrating

I have had a problem with the auto haptic feedback when playing music through spotify. I have called Tmobile but we have determined that the lastest Software update available for the Galaxy S3 took away the ability to enable auto haptic feedback for ...

Newbie

I have had a problem with the auto haptic feedback when playing music through spotify. I have called Tmobile but we have determined that the lastest Software update available for the Galaxy S3 took a...

skiian

Casual Listener

3309 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Samsung Galaxy s3 Vibrating to music!

Please help!!! Ever since the spotify update a few days ago that they pushed due to the security breach the vibration to the music has returned!!!! I ran into this problem a year ago but was able to turn off auto haptic and it worked. However, now wi...

Casual Listener

Please help!!! Ever since the spotify update a few days ago that they pushed due to the security breach the vibration to the music has returned!!!! I ran into this problem a year ago but was able to ...

skiian

Casual Listener

631 Views

3 replies

0 likes

  • 631 Views
  • 3 replies
  • 0 likes

Using spotify with ATT drive mode

I used to be able to add spotify to my quick access list in att drive mode on my htc one. After the update its no longer an option

Newbie

I used to be able to add spotify to my quick access list in att drive mode on my htc one. After the update its no longer an option

520 Views

0 replies

0 likes

  • 520 Views
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Poor auxiliary output on Galaxy Note 3

Short version:Note 3 not providing proper auxiliary output, leaving the music sounding flat and nowhere near as good as the phone can provide. I'm looking for a fix rather than an amp app, as this just amplifies a poor signal rather than fixing the u...

Casual Listener

Short version: Note 3 not providing proper auxiliary output, leaving the music sounding flat and nowhere near as good as the phone can provide. I'm looking for a fix rather than an amp app, as this ...

jba1987

Newbie

7403 Views

8 replies

0 likes

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  • 8 replies
  • 0 likes

Spotify isn't compatible anymore

I have a big problem. Since the latest update, which my phone found today, I can't use spotify anymore. Playstore says it isn't compatible anymore. I have an Alcatel phone. I don't really remember which one, but it has Android. Can someone please hel...

Newbie

I have a big problem. Since the latest update, which my phone found today, I can't use spotify anymore. Playstore says it isn't compatible anymore. I have an Alcatel phone. I don't really remember wh...

Peter__

Community Legend

1055 Views

1 replies

1 likes

  • 1055 Views
  • 1 replies
  • 1 likes

Spotify minimizes when I touch a result for an Album or Artist

I have a Dell Venue 8 3830 for Android. Every since I upgraded to Android 4.4.2 when I touch a result for an Album or Artist, Spotify minimizes to the home screen. I have been in touch with Spotify support, but so far nothing they have suggested has ...

Casual Listener

I have a Dell Venue 8 3830 for Android. Every since I upgraded to Android 4.4.2 when I touch a result for an Album or Artist, Spotify minimizes to the home screen. I have been in touch with Spotify ...

JonathanMeckler

Casual Listener

570 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes