Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Thrinkxs

Visitor

409424 Views

554 replies

37 likes

Account
Free
  • 409424 Views
  • 554 replies
  • 37 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8914 Views

0 replies

7 likes

  • 8914 Views
  • 0 replies
  • 7 likes

sd card android

Hi> I have galaxy note 2 android/ since latest update of spotify sd card has unmounted losing all data on it. cannot re mount or even access through sd card reader on mac or pc. another blank sd card will mount in phone. why has update destroyed my s...

Newbie

Hi> I have galaxy note 2 android/ since latest update of spotify sd card has unmounted losing all data on it. cannot re mount or even access through sd card reader on mac or pc. another blank sd c...

user-removed

Not applicable

654 Views

1 replies

0 likes

  • 654 Views
  • 1 replies
  • 0 likes

Solved!! New version won't close on S3 running Android 4.3

Hi, After updating to the latest version, the icon in the upper left hand corner of the screen refuses to go away. And opening task manager shows spotify in progress but I can't terminate the program. Does anybody have the same issues? Samsung Galaxy...

Casual Listener

Hi,   After updating to the latest version, the icon in the upper left hand corner of the screen refuses to go away. And opening task manager shows spotify in progress but I can't terminate ...

user-removed

Not applicable

4067 Views

6 replies

0 likes

  • 4067 Views
  • 6 replies
  • 0 likes

i cant download the app and my android is 2.3.4

My android should be compatible but it says I can't dowwnload I am very upset to not have my music at the moment

Newbie

My android should be compatible but it says I can't dowwnload I am very upset to not have my music at the moment

Andrews32

Roadie

1049 Views

2 replies

0 likes

  • 1049 Views
  • 2 replies
  • 0 likes

What is spotify thinking...

Since the new update spotify is not working anymore for me. I am using a galaxy s5 and have been using spotify for a year now previously on a galaxy s3. For the record I am using the same data connection as with the old version and my phone works fin...

Newbie

Since the new update spotify is not working anymore for me. I am using a galaxy s5 and have been using spotify for a year now previously on a galaxy s3. For the record I am using the same data connec...

Andrews32

Roadie

411 Views

1 replies

0 likes

  • 411 Views
  • 1 replies
  • 0 likes

Nice work, you broke it again. Not working under restricted profiles under Android KitKat

I actually thought the Spotify issues were over with me but no. The idiotic forced update to the new app and the fact you cannot use the older version anymore did it again. So here we go again: Samsung Galaxy Note 10.1 2014 Edition with Android 4.4.2...

Gig Goer

I actually thought the Spotify issues were over with me but no. The idiotic forced update to the new app and the fact you cannot use the older version anymore did it again.   So here we go a...

pmm_fin

Gig Goer

685 Views

2 replies

0 likes

  • 685 Views
  • 2 replies
  • 0 likes

Solved!! Should I delete some directory after upgrade?

HI, I upgraded to the new Spotify Music version. The first time I opened it dleted the old app, but I don't think it deleted the saved music on my SD card that is still using memory on it. Is there some directory or folder that I should delete manual...

Music Fan

HI, I upgraded to the new Spotify Music version. The first time I opened it dleted the old app, but I don't think it deleted the saved music on my SD card that is still using memory on it. Is the...

Peter__

Community Legend

556 Views

1 replies

0 likes

  • 556 Views
  • 1 replies
  • 0 likes

Solved!! OSF / ZTE BLADE incompatible with Spotify Music???

OMG! I am suddenly prevented from using Spotify on phone completely now. Why did this suddenly have to happen?? I clicked download when prompted this morning, to download Spotify Music. Play Store is telling me my phone, an Orange San Francisco, is i...

Casual Listener

OMG! I am suddenly prevented from using Spotify on phone completely now. Why did this suddenly have to happen??   I clicked download when prompted this morning, to download Spotify Music. Pl...

Andrews32

Roadie

3409 Views

6 replies

0 likes

  • 3409 Views
  • 6 replies
  • 0 likes

Forces you to download new version - old offline files become unusable?

Who thought it would be a good idea to force users to download the new version, without being able to use old offline files?I just finished a 8 hour drive, that spotify ruined for me, due to the lack of music. I had 58GB of music that is still on the...

Roadie

Who thought it would be a good idea to force users to download the new version, without being able to use old offline files? I just finished a 8 hour drive, that spotify ruined for me, due to the ...

Andrews32

Roadie

499 Views

1 replies

2 likes

  • 499 Views
  • 1 replies
  • 2 likes

Spotify not working after update (1.1.0.113)

After required update (1.1.0.113), Spotify doesn't work at all--it launches with a nearly blank screen, just a gray bar and icon in upper left corner. I've uninstalled the app and reinstalled twice with no success. I'm using a ZTE Director. Any thoug...

Newbie

After required update (1.1.0.113), Spotify doesn't work at all--it launches with a nearly blank screen, just a  gray bar and icon in upper left corner.   I've uninstalled the app and re...

591 Views

0 replies

2 likes

  • 591 Views
  • 0 replies
  • 2 likes

Offline Playlist Handling

Hi to all! Before the last update you have been able select from the filter menu the option "Show only offline content" under the playlist tab but now not. Why? it's absolutely annoying search for each offline playlist on all my folders every time wh...

Regular

Hi to all!   Before the last update you have been able select from the filter menu the option "Show only offline content" under the playlist tab but now not. Why? it's absolutely annoying se...

372 Views

0 replies

0 likes

  • 372 Views
  • 0 replies
  • 0 likes

Premium - Offline Playlist - Music jitters when phone is locked

Recently updated Spotify on my phone. When I lock My phone to listen to downloaded music with offline mode enabled or disabled, the music jitters (stops and starts). After reading some of your colleagues advice on the forums. I have cleared data and ...

Regular

  Recently updated Spotify on my phone. When I lock My phone to listen to downloaded music with offline mode enabled or disabled, the music jitters (stops and starts). After reading some...

ralphus84

Regular

842 Views

7 replies

0 likes

  • 842 Views
  • 7 replies
  • 0 likes

I can'get the new droid download for my phone

I went to the site.. But it says the app does not work for my phone for this version.. Not sure what is going on.. If anyone has a download link for the US please share.. I tired the UK version but i downloaded it and it still says not downloaded.. I...

Newbie

I went to the site.. But it says the app does not work for my phone for this version.. Not sure what is going on.. If anyone has a download link for the US please share.. I tired the UK version but i...

Peter__

Community Legend

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

Solved!! Thanks for ruining my day Spotify.

The forced upgrade, whatever, I can deal with that. The losing all my offline downloaded songs as well, and not being allowed to at the very least temporarily run the old version, WTF! I listen to Spotify offline all day at work since my data connect...

Casual Listener

The forced upgrade, whatever, I can deal with that.  The losing all my offline downloaded songs as well, and not being allowed to at the very least temporarily run the old version, WTF!  ...

Peter__

Community Legend

4069 Views

29 replies

5 likes

  • 4069 Views
  • 29 replies
  • 5 likes

Solved!! manually dowbloading app - lose downloaded music?

Hello,I had to manually download the Android app from m.spotify.com as I'm currently not in a country which has Spotify in its Google Play store.I saw there was a recent update and would like to install the new file from m.spotify.com. if I do this t...

Newbie

Hello, I had to manually download the Android app from m.spotify.com as I'm currently not in a country which has Spotify in its Google Play store. I saw there was a recent update and would like...

Peter__

Community Legend

553 Views

1 replies

0 likes

  • 553 Views
  • 1 replies
  • 0 likes

Solved!! Spotify app not compatible with Droid Maxx?

I updated my phone from a Droid Razr Maxx to a droid Maxx and tried downloading the Spotify app through Google Play, but it won't even come up through the search engine. Are we compatible? I'm a premium user and hope this annoyance is fixed soon. For...

Casual Listener

I updated my phone from a Droid Razr Maxx to a droid Maxx and tried downloading the Spotify app through Google Play, but it won't even come up through the search engine. Are we compatible? I'm a prem...

Peter__

Community Legend

1437 Views

3 replies

0 likes

  • 1437 Views
  • 3 replies
  • 0 likes

Spotify forced update, installed twice

Hi, I recently was forced to update Spotify on my sg-sI9300 (rooted, SOKP custom rom), after that it asked me to uninstall old version.... All was working fine until a couple of hours later I visited the play store and seen spotify wasn't installed.....

Newbie

Hi, I recently was forced to update Spotify on my sg-sI9300 (rooted, SOKP custom rom), after that it asked me to uninstall old version.... All was working fine until a couple of hours later I visited...

Liam

Community Legend

1597 Views

2 replies

0 likes

  • 1597 Views
  • 2 replies
  • 0 likes

Device "full" after forced re-install

I have a samsung galaxy 2 1900 - I had to download the new spotify as it forced me to do so due to spotify's security breach. Now that I have the new app I cannot re-download my songs (which you are forcing me to do also) I just get a "this device is...

Newbie

I have a samsung galaxy 2 1900 - I had to download the new spotify as it forced me to do so due to spotify's security breach.   Now that I have the new app I cannot re-download my songs (whi...

endre

Casual Listener

1872 Views

4 replies

0 likes

  • 1872 Views
  • 4 replies
  • 0 likes

Updated Spotify App for Android: Do I have to Re-download all downloaded playlists?

I just downloaded/replaced the new Spotify app on my Samsung Galaxy S3. It looks like all my previously downloaded playlists are not available offline anymore. Do I have to re-download all of them on the phone?

Casual Listener

I just downloaded/replaced the new Spotify app on my Samsung Galaxy S3. It looks like all my previously downloaded playlists are not available offline anymore. Do I have to re-download all of them on...

dinomight

Spotify Star

770 Views

6 replies

0 likes

  • 770 Views
  • 6 replies
  • 0 likes

Guiness Book of records: Largest amount of user data deleted remotely ever...

This may have gone unnoticed, but I am pretty confident Spotify set one or more new world records with the latest update: The largest amount of user data deleted remotely ever. The largest number of paid subscription users negatively impacted by a si...

Roadie

This may have gone unnoticed, but I am pretty confident Spotify set one or more new world records with the latest update:   The largest amount of user data deleted remotely ever. The lar...

Andrews32

Roadie

506 Views

1 replies

3 likes

  • 506 Views
  • 1 replies
  • 3 likes

Samsung galaxy s3 Spotify resets every 10 seconds

Every since the new appearance update, spotify has not worked on my phone. When i attempt to run spotify, it resets every 10 seconds. I have attempted the outlined reset method as posted on the forum with no luck. I have tried it at least 6 times usi...

Casual Listener

Every since the new appearance update, spotify has not worked on my phone.   When i attempt to run spotify, it resets every 10 seconds. I have attempted the outlined reset method as post...

367 Views

0 replies

0 likes

  • 367 Views
  • 0 replies
  • 0 likes