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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

395162 Views

546 replies

35 likes

Account
Free
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  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8401 Views

0 replies

7 likes

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Song problem on MacBook Air

One song called Looking Ass by Young Money, Nicki Minaj doesn't work on my computer (MacBook Air) but it works on my Android (HTC One). It says "There is a problem with the connection to Spotify. Please try again shortly. (802)". My username is beatr...

Newbie

One song called Looking Ass by Young Money, Nicki Minaj doesn't work on my computer (MacBook Air) but it works on my Android (HTC One). It says "There is a problem with the connection to Spotify. Ple...

Joe

Community Legend

364 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Syncing error

Everytime I try to sync my one and only playlist, this same message appears: Syncing error, Unknown error. Also syncing doesn't happen with my computer. My phone is brand new Samsung galaxy S4 Mini. I have tons of free space, I've tried to turn on 2/...

Regular

Everytime I try to sync my one and only playlist, this same message appears: Syncing error, Unknown error. Also syncing doesn't happen with my computer. My phone is brand new Samsung galaxy S4 Mini. ...

Jannikki

Regular

1020 Views

8 replies

0 likes

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  • 0 likes

App not recognising me as premium member

have downloaded the app for my new htc desire 601, however it is not recognising me as a premium member???

Newbie

have downloaded the app for my new htc desire 601, however it is not recognising me as a premium member???

BladeRun

Newbie

687 Views

6 replies

0 likes

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  • 6 replies
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Premium not working!

I have tried closing app, logging out several times.. Not working! Frustrated!!

Casual Listener

I have tried closing app, logging out several times.. Not working! Frustrated!!

Peter__

Community Legend

478 Views

3 replies

0 likes

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Incorrect 2G/3G Traffic Usage

Hello everyone, I've a premium account, and today I've got a huge problem with my Spotify App on my Android Nexus 5 device. Using my WiFi network, after adding a song to the "star" playlist, there were problems downloading it. I decided to stop it an...

Casual Listener

Hello everyone,   I've a premium account, and today I've got a huge problem with my Spotify App on my Android Nexus 5 device.   Using my WiFi network, after adding a song to th...

iakko

Casual Listener

517 Views

2 replies

0 likes

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  • 2 replies
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[BUG] Spotify wrongly complains about insuficient disk space

THIS IS A BUG! SEE LATEST POST!!! I have this exact problem: http://community.spotify.com/t5/Help-Android/Offline-Sync/td-p/23713The suggested solution did not work, since Spotify didn't react when i hit the hw menu key, hence I'm unable to cache mor...

Music Fan

THIS IS A BUG! SEE LATEST POST!!!   I have this exact problem: http://community.spotify.com/t5/Help-Android/Offline-Sync/td-p/23713 The suggested solution did not work, since Spotify didn...

Joe

Community Legend

2426 Views

16 replies

1 likes

storage
  • 2426 Views
  • 16 replies
  • 1 likes

no sd card storage

Description Spotify says there is no SD card storage space yet there is lots. There is also storage space on my phone. What are the steps you took to get to the error/issue? (We need to know what you are doing so we can do the exact same to try and g...

Regular

Description Spotify says there is no SD card storage space yet there is lots. There is also storage space on my phone. What are the steps you took to get to the error/issue? (We need to know ...

Joe

Community Legend

1477 Views

7 replies

0 likes

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  • 7 replies
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Data Usage Samsung Galaxy S4

Hello everyone, Spotify is announced as the app which used the most data on my S4 this month. Even if turned 2g /3g off - it seems to use a high amount of data when i'm not using Wlan (i just listened to offline playlists) - because of that, i used a...

Casual Listener

Hello everyone,   Spotify is announced as the app which used the most data on my S4 this month. Even if turned 2g  /3g off - it seems to use a high amount of data when i'm not using W...

Joe

Community Legend

985 Views

3 replies

0 likes

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Friends "tab" replaced by profile "tab"

I no longer see the friends tab in Spotify. I can only see the profile tab? What's up with that? Anyone else seeing this?

Casual Listener

I no longer see the friends tab in Spotify. I can only see the profile tab? What's up with that? Anyone else seeing this?

user-removed

Not applicable

715 Views

3 replies

0 likes

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  • 3 replies
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heeelp

Pls heeelp meee !!!Can u speek german ? My spotify app dosent work !!!

Newbie

Pls heeelp meee !!! Can u speek german ? My spotify app dosent work !!!

Peter__

Community Legend

352 Views

1 replies

0 likes

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  • 1 replies
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Crossfade not so gapless anymore!

Recently updated the Spotify app on my Galaxy Note 2 and now when playing any music I hear a gap during the crossfade. Sometimes a loud static sound can be heard as it switches tracks. VERY annoying and makes for a horrible seamless experience.

Newbie

Recently updated the Spotify app on my Galaxy Note 2 and now when playing any music I hear a gap during the crossfade.  Sometimes a loud static sound can be heard as it switches tracks.  VE...

mountnstream

Music Fan

1158 Views

8 replies

2 likes

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  • 8 replies
  • 2 likes

All my Playlists are gone!

Dear Spotify team, I checked several threads in the community and could not find any specific help. I have the following Hardware/Software: Samsung Galaxy S3 Android Verison 4.3 Current Spotify Version (re-installed today) SD-Card 32 Gb I have the fo...

Casual Listener

Dear Spotify team, I checked several threads in the community and could not find any specific help.   I have the following Hardware/Software: Samsung Galaxy S3 Android Verison 4.3 Cu...

Joe

Community Legend

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
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Solved!! How do I ensure all my songs are updated to Extreme quality when connected to wifi?

I am using the latest Android Kitkat on my Nexus 5.Here's my problem:When I download songs to play offline on my phone, my music quality for streaming is "Normal quality" and my download is "Extreme quality".When I listen to a song on Radio mode (whe...

Casual Listener

I am using the latest Android Kitkat on my Nexus 5. Here's my problem: When I download songs to play offline on my phone, my music quality for streaming is "Normal quality" and my download is "Ex...

Joe

Community Legend

3817 Views

3 replies

0 likes

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seeking cheap tablet that runs spotify well

I'm looking to get a cheap but reliable device that I can give to my daughter so she can run spotify and do pretty much nothing else. Does anyone have any recommendations for android tablets under $100 or so that do a good job at this? I see ematic m...

Casual Listener

I'm looking to get a cheap but reliable device that I can give to my daughter so she can run spotify and do pretty much nothing else.   Does anyone have any recommendations for android table...

anewman63

Casual Listener

6627 Views

4 replies

0 likes

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Connection available without showing an error

Hi, I have a Sony Xperia ZR and lately Spotify does not allow me to leave my playlist in "Available Offline" and displays a message that says "sync error, unknown error - continue". I need help because I have a paid account Primium.

Casual Listener

Hi, I have a Sony Xperia ZR and lately Spotify does not allow me to leave my playlist in "Available Offline" and displays a message that says "sync error, unknown error - continue". I need help becau...

Joe

Community Legend

609 Views

3 replies

0 likes

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  • 3 replies
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Add album to playlist (Android app)

I was wondering if it's at all possible to add an album to a current playlist from within the Android app, rather than track-by-track.

Regular

I was wondering if it's at all possible to add an album to a current playlist from within the Android app, rather than track-by-track.

rsolomonjr1

Newbie

1665 Views

2 replies

2 likes

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Inbox Crash - Samsung

I have a rooted Galaxy note 3. I have been running previous versions of spotify with no issues. Recently updated and now whenever i try clicking inbox the app closes. It was working fine before. i was able to install a previous version from backup an...

Newbie

I have a rooted Galaxy note 3. I have been running previous versions of spotify with no issues. Recently updated and now whenever i try clicking inbox the app closes. It was working fine before. i wa...

Joe

Community Legend

1884 Views

1 replies

0 likes

  • 1884 Views
  • 1 replies
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Spotify connect no sound on my bluetooth devices( car radio, mini boombox...)

Have a question about the new connect system for android. I updated my Galaxy s4 today, and after the new control sound system, my devices which i have to pair with without wi-fi. There is no sound coming out my the device speakers. Everything works ...

Casual Listener

Have a question about the new connect system for android. I updated my Galaxy s4 today, and after the new control sound system, my devices which i have to pair with without wi-fi. There is no sound c...

user-removed

Not applicable

3886 Views

7 replies

0 likes

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Samsung Tablet Issues

Hey, So I have a spotify premium account and I just downloaded the app on my samsung tablet. But when I try to play songs on my tablet, for some reason the music will begin playing on my samsung s4 cell phone. Has this happened to anybody else? If so...

Newbie

Hey,   So I have a spotify premium account and I just downloaded the app on my samsung tablet. But when I try to play songs on my tablet, for some reason the music will begin playing on my s...

Joe

Community Legend

681 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify doesn't resume playing entire playlist

For some reason I have not seen this issue anywhere, despite searching on google and this forum. So I'll be listening to a playlist. Then I don't use Spotify for a while (couple of hours or so) and I get back into my car, Spotify will resume playing ...

Music Fan

For some reason I have not seen this issue anywhere, despite searching on google and this forum.   So I'll be listening to a playlist. Then I don't use Spotify for a while (couple of hours o...

1183 Views

0 replies

4 likes

  • 1183 Views
  • 0 replies
  • 4 likes