Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 40158 Views
  • 65 replies
  • 25 likes
  • 40158 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876697 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876697 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26121 Views
  • 4 replies
  • 0 likes
  • 26121 Views
  • 4 replies
  • 0 likes

search

When I try to search I get an x on the right not the search icon. Can't search for music. I uninstalled and reinstalled. My wife can. We both have droids. Mark Cdctripod@yahoo.com

  • Casual Listener
  • When I try to search I get an x on the right not the search icon. Can't search for music. I uninstalled and reinstalled. My wife can. We both have droids. Mark Cdctripod@yahoo.com
  • licenced
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Problems downloading playlists on my Android Incredible 2

So, I upgraded to the premium level in order to stream music on my new Android, Incredible 2 but every time I am trying to download a playlist it only shows the download bar and it stays on 0. Nothing happens. Nothing downloads. What's going on? Plus...

  • Newbie
  • So, I upgraded to the premium level in order to stream music on my new Android, Incredible 2 but every time I am trying to download a playlist it only shows the download bar and it stays on 0. Nothin...
  • Ragels91
  • Newbie
  • 704 Views
  • 4 replies
  • 0 likes
  • 704 Views
  • 4 replies
  • 0 likes

Solved!! Too many issues...

So I recently decided to be brave and move from my iPhone 4S (have been an iphoner since 1st gen) and moved to the new Samsung Galaxy S3. All is going great and I am enjoying the device, but, my spotify experience has been completely ruined. First of...

  • Casual Listener
  • So I recently decided to be brave and move from my iPhone 4S (have been an iphoner since 1st gen) and moved to the new Samsung Galaxy S3.   All is going great and I am enjoying the device, b...
  • mannp
  • Roadie
  • 1460 Views
  • 12 replies
  • 3 likes
  • 1460 Views
  • 12 replies
  • 3 likes

spotify -> bluetooth -> car stereo = play ONLY through front 2 speakers

what i have discovered is that the music from spotify plays through ONLY my front speakers as it would if i were making a phone call. however, when i play music through the google music application, it will come out through the speakers throughout th...

  • Visitor
  • what i have discovered is that the music from spotify plays through ONLY my front speakers as it would if i were making a phone call.   however, when i play music through the google music a...
  • personanongrata
  • Roadie
  • 6528 Views
  • 1 replies
  • 0 likes
  • 6528 Views
  • 1 replies
  • 0 likes

Solved!! Spotify instantly shuts down upon launch - Samsung Galaxy S2

Yesterday: my Samsung Galaxy SII used Spotify just fine. I was chillaxing out in the sun, revising for my exam whilst listening to even more chilaxing tunes. You know, the whole exam revising ordeal. Today: whilst online on my home network (wireless)...

  • Casual Listener
  • Yesterday: my Samsung Galaxy SII used Spotify just fine. I was chillaxing out in the sun, revising for my exam whilst listening to even more chilaxing tunes. You know, the whole exam revising ordeal....
  • erikmoa1
  • Newbie
  • 1817 Views
  • 9 replies
  • 0 likes
  • 1817 Views
  • 9 replies
  • 0 likes

Bluetooth playback quality on Android

The sound quality of song playback through my bluetooth connected head unit in my car is very poor. Is there anyway of chaning this as it's spoiling my enjoyment of Spotify?

  • Newbie
  • The sound quality of song playback through my bluetooth connected head unit in my car is very poor. Is there anyway of chaning this as it's spoiling my enjoyment of Spotify?
  • user-removed
  • Not applicable
  • 671 Views
  • 2 replies
  • 0 likes
  • 671 Views
  • 2 replies
  • 0 likes

search

I can't search at all. I get an x on the right not a seaeh icon. I can't search at all, frustrated. My wife can n we both have droids. I uninstalled n reinstalled. Mark cdcrtripod@yahoo.com

  • Casual Listener
  • I can't search at all. I get an x on the right not a seaeh icon. I can't search at all, frustrated. My wife can n we both have droids. I uninstalled n reinstalled. Mark cdcrtripod@yahoo.com
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes

No audio on offline songs.

So, yesterday Spotify stoped using audio on the offline songs while the local songs still work (HTC WildFire S). Any idea why? I've tried to update the playlists through WIFi today, but still no audio.

  • Regular
  • So, yesterday Spotify stoped using audio on the offline songs while the local songs still work (HTC WildFire S). Any idea why? I've tried to update the playlists through WIFi today, but still no ...
  • ATLW
  • Regular
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

samsung galaxy note

Hey.I have a problem with that I do not get to play songs on mobilne.and I have also not all the playlists on my mobile

  • Newbie
  • Hey. I have a problem with that I do not get to play songs on mobilne. and I have also not all the playlists on my mobile
  • licenced
  • Community Legend
  • 625 Views
  • 1 replies
  • 0 likes
  • 625 Views
  • 1 replies
  • 0 likes

Sony Ericsson ARC

After I downloaded the new app theres` no sound. I checked that there is sound on my own music on the phone.

  • Newbie
  • After I downloaded the new app theres` no sound. I checked that there is sound on my own music on the phone.
  • licenced
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

facebook user help

Need abit of support i have the samsung galaxy s3, i set up my spotify account but accidently set it up with my cousins facebook as he was logged in on my phone, i want to change it to my facebook but for some reason i cant figure out how to remove h...

  • Casual Listener
  • Need abit of support   i have the samsung galaxy s3, i set up my spotify account but accidently set it up with my cousins facebook as he was logged in on my phone, i want to change it to my ...
  • Stupify
  • Community Legend
  • 733 Views
  • 1 replies
  • 0 likes
  • 733 Views
  • 1 replies
  • 0 likes

Galaxy S3 - New dongle - Spotify

Hi there, I wonder if the new dongle will work with offline playlists of Spotify. I want to listen music on my home stereo... not just on my computer or mobile computer. It just sounds better. Has anybody made any experience?

  • Casual Listener
  • Hi there,   I wonder if the new dongle will work with offline playlists of Spotify. I want to listen music on my home stereo... not just on my computer or mobile computer. It just sounds bet...
  • licenced
  • Community Legend
  • 813 Views
  • 4 replies
  • 0 likes
  • 813 Views
  • 4 replies
  • 0 likes

Download abortet at 64% on huge Playlists

Hey guys, I have that annoying Bug tha i can't download real big playlists, with 200 Tracks e.g. Spotify downlods only 64% and then ist says "downloading.." but it doesn't download anymore. I can't push the download forward, becaus if I'm redownload ...

  • Casual Listener
  • Hey guys,   I have that annoying Bug tha i can't download real big playlists, with 200 Tracks e.g. Spotify downlods only 64% and then ist says "downloading.." but it doesn't download anymo...
  • licenced
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Display Scaling Android

I am using android car player. It is little bit weak to use Spotify, because display scaling only vertical. How can I get it scaling horizontal? Sorry my english, hope you understand what I mean.

  • Newbie
  • I am using android car player. It is little bit weak to use Spotify, because display scaling only vertical. How can I get it scaling horizontal? Sorry my english, hope you understand what I mean.
  • licenced
  • Community Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Searching Problem.

Hello,I have Spotify Premium on my Droid Razr and it has worked really well until now. Every time I try to search, it will only list songs that I have in playlists instead of letting me search for anything new. I can type in the search box but nothin...

  • Newbie
  • Hello, I have Spotify Premium on my Droid Razr and it has worked really well until now. Every time I try to search, it will only list songs that I have in playlists instead of letting me search fo...
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

Keep the costumer satisfied!

Reading his forum / community i can't understand the crew of Spotify is not taking there costumers seriously, judging by the lack of responce of the crew / moderators on the mayor topics. Does it really has to come this far to leave Spotify by masses...

  • Gig Goer
  • Reading his forum / community i can't understand the crew of Spotify is not taking there costumers seriously, judging by the lack of responce of the crew / moderators on the mayor topics. Does it rea...
  • 199 Views
  • 0 replies
  • 4 likes
  • 199 Views
  • 0 replies
  • 4 likes

Problem solved

Upgraded. Then started spotify and 2 secs after i got "black screen". Deleted all old lists of music except the stared. Reinstalled. Then it worked like it supposed. No black screens and no interrupts during play.

  • Newbie
  • Upgraded. Then started spotify and 2 secs after i got "black screen". Deleted all old lists of music except the stared. Reinstalled. Then it worked like it supposed. No black screens and no interrupt...
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

[SOLVED] Titles starred using the mobile version somehow don't show up in the desktop version.

Yo, imagine walking around with your smartphone and -SOMEHOW- come across a cool song, but since these ain't the 60ies anymore, neither the artist nor the name of the song are by any chance something you'll be able to remember, when you're home again...

  • Newbie
  • Yo,   imagine walking around with your smartphone and -SOMEHOW- come across a cool song, but since these ain't the 60ies anymore, neither the artist nor the name of the song are by any chanc...
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes

How do I get spotify on 2 mobile devices?

Is there a way of getting spotify on my works mobile? I have spotify premium and have it on my laptop & HTC Sensation. Is there a multi instance setting where i can put spotify on my works phone?

  • Casual Listener
  • Is there a way of getting spotify on my works mobile? I have spotify premium and have it on my laptop & HTC Sensation. Is there a multi instance setting where i can put spotify on my works phon...
  • licenced
  • Community Legend
  • 657 Views
  • 3 replies
  • 0 likes
  • 657 Views
  • 3 replies
  • 0 likes

is it me or...

...is there no skip button now to get to the next track or the ability to cycle through a track. I've never known an update that has totally taken away so,much functionality.

  • Regular
  • ...is there no skip button now to get to the next track or the ability to cycle through a track. I've never known an update that has totally taken away so,much functionality.
  • cinematique
  • Regular
  • 429 Views
  • 5 replies
  • 0 likes
  • 429 Views
  • 5 replies
  • 0 likes