Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1146 Views

0 replies

4 likes

  • 1146 Views
  • 0 replies
  • 4 likes

Tracks that will play but won't sync

Got this problem with a couple of playlists. They are set to be synced to the phone. The playlist says that it is downloaded. But only a few of the tracks have the green marker beside them to say they are actually local files. The tracks that don't h...

Gig Goer

Got this problem with a couple of playlists.   They are set to be synced to the phone. The playlist says that it is downloaded. But only a few of the tracks have the green marker beside them t...

Brainfish

Gig Goer

1410 Views

3 replies

0 likes

  • 1410 Views
  • 3 replies
  • 0 likes

Open Spotify Links in the new Spotify Preview

When pressing the "Play in Spotify" link in Shazam, it doesn't open the song in spotify but opens the browser to log into the spotify account. Not sure if this is a spotify or shazam bug, but it's there.

Newbie

When pressing the "Play in Spotify" link in Shazam, it doesn't open the song in spotify but opens the browser to log into the spotify account.   Not sure if this is a spotify or shazam bug, bu...

mekon

Casual Listener

1107 Views

4 replies

1 likes

  • 1107 Views
  • 4 replies
  • 1 likes

Error Code 410

Not sure what changed today but when I attempt to login using my Facebook (name@gmail.com) I receive error 410. I reinstalled Spotify and change my Facebook password. Still cannot login and I am certain that there is not a space at the end of my user...

Casual Listener

Not sure what changed today but when I attempt to login using my Facebook (name@gmail.com) I receive error 410.  I reinstalled Spotify and change my Facebook password.  Still cannot lo...

meahtenoha

Spotify

1070 Views

2 replies

0 likes

  • 1070 Views
  • 2 replies
  • 0 likes

Solved!! Spotify goes offline on my samsung tablet

I've got Spotify premium and use spotify on my phone. When I use Spotify on my tablet it goes offline after a few seconds. Does this mean that my account is "locked" to my phone? I can listen to my music offline but it's not updating my playlist. How...

Newbie

I've got Spotify premium and use spotify on my phone. When I use Spotify on my tablet it goes offline after a few seconds. Does this mean that my account is "locked" to my phone? I can listen to my m...

tradguy

Casual Listener

2030 Views

5 replies

3 likes

  • 2030 Views
  • 5 replies
  • 3 likes

Will Spotify support ICS/Tablets or go to Rdio?

Does anyone know if Spotify is aware of Android, ICS, or tablets? Or should I just go ahead and switch to Rdio?

Newbie

Does anyone know if Spotify is aware of Android, ICS, or tablets?    Or should I just go ahead and switch to Rdio?

tradguy

Casual Listener

1004 Views

4 replies

1 likes

  • 1004 Views
  • 4 replies
  • 1 likes

Musiktitel werden nicht für den Onlinemodus runtergeladen

Hey, da mein Router nicht W-Lan fähig ist und in meinem Dorf der Internetempfang nicht so gut ist, kann ich keine Titel für den Offlinemodus downloaden. Jedoch kann ich mein Handy per Kabel am Laptop anschließen und mit dem Handy durch den Laptop ins...

Newbie

Hey,   da mein Router nicht W-Lan fähig ist und in meinem Dorf der Internetempfang nicht so gut ist, kann ich keine Titel für den Offlinemodus downloaden. Jedoch kann ich mein Handy per Ka...

1266 Views

0 replies

0 likes

  • 1266 Views
  • 0 replies
  • 0 likes

Solved!! Spotify closes instantly when I launch it

Spotify was working perfectly in offline mode. When I disabled "Force offline" Spotify kept crashing when when Istarted the app. I've completely removed Spotify and reinstalled. Now it instantly closes (no error message) when I launch the app. I'm us...

Regular

Spotify was working perfectly in offline mode. When I disabled "Force offline" Spotify kept crashing when when Istarted the app.   I've completely removed Spotify and reinstalled. Now it insta...

goncalo

Casual Listener

3133 Views

6 replies

0 likes

  • 3133 Views
  • 6 replies
  • 0 likes

Solved!! error 112

Hey! My samsung galaxy s2 wont run spotify. It did work before. I have tried to reinstall the app, turned the phone on&off, still dont work.When i start the app, i get to log in. Error 112 or 212 pops on the screen. Then i can see my playlists for a ...

Casual Listener

Hey! My samsung galaxy s2 wont run spotify. It did work before. I have tried to reinstall the app, turned the phone on&off, still dont work. When i start the app, i get to log in. Error 11...

licenced

Community Legend

2228 Views

4 replies

0 likes

  • 2228 Views
  • 4 replies
  • 0 likes

Playlist problems with ICS update

Samsung Galaxy S2, ICS - I don't seem to be able to download to cache anymore. When I download new albums as playlist, they don't seem to download and I can't find them in my list of playlists. anyone else encountered this? very frustrating....

Visitor

Samsung Galaxy S2, ICS - I don't seem to be able to download to cache anymore.  When I download new albums as playlist, they don't seem to download and I can't find them in my list of playlists....

431 Views

0 replies

0 likes

  • 431 Views
  • 0 replies
  • 0 likes

Syncing incredibly slow on retail and preview releases, HTC desire on Orange UK.

Pretty simple.. Over wifi, the speeds are catastrophic. Three minutes for the first track, and the others are trailing along. In the last week and a half I've not once completed the sync for my 423 track playlist. It has only been reset twice (once i...

Newbie

Pretty simple.. Over wifi, the speeds are catastrophic. Three minutes for the first track, and the others are trailing along. In the last week and a half I've not once completed the sync for my 423 t...

licenced

Community Legend

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes

Spotify app + Facebook

Hey. Everytime i login to my spotify app, it activates my deactivated Facebook page. This is really annoying, what do I do?? // Jenn

Newbie

Hey. Everytime i login to my spotify app, it activates my deactivated Facebook page. This is really annoying, what do I do?? // Jenn

licenced

Community Legend

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes

Slow offline sync on Beta App - Galaxy Nexus

Hi, I'm experiencing really really slow sync speeds with my Galaxy Nexus. Interestingly, my iPad's sync speeds are a lot better. Anyone else getting the same experience?

Newbie

Hi,   I'm experiencing really really slow sync speeds with my Galaxy Nexus.     Interestingly, my iPad's sync speeds are a lot better.   Anyone else getting the same experie...

389 Views

0 replies

0 likes

  • 389 Views
  • 0 replies
  • 0 likes

Solved!! Android beta

So far I love the minimalistic new gui!Unfortunately I'm on a skyrocket with the leak ics rom. Spotify plays audio perfect and I can access almost every tab. But I can't access one tab then another without crashing. Or close out of the app and goto a...

Regular

So far I love the minimalistic new gui! Unfortunately I'm on a skyrocket with the leak ics rom. Spotify plays audio perfect and I can access almost every tab. But I can't access one tab then anoth...

licenced

Community Legend

4394 Views

6 replies

0 likes

  • 4394 Views
  • 6 replies
  • 0 likes

Spotify does not work in my Samsung SII mobile

it used to work, but recently when I launch Spotify on my mobile it simply closes after 2-3 seconds. i have uninstalled and installed it again, but the problem is still there. Any advice?

Newbie

it used to work, but recently when I launch Spotify on my mobile it simply closes after 2-3 seconds. i have uninstalled and installed it again, but the problem is still there. Any advice?

licenced

Community Legend

480 Views

1 replies

0 likes

  • 480 Views
  • 1 replies
  • 0 likes

Solved!! When will playlist folders become available on Android?

Hello, I love Spotify and I use it a lot. Althogh there are no sorting or searching options YET to sort by artist/album or to search for a specific artist or playlist (at least on the ipod) - which I find difficult to understand as sorting and search...

Roadie

Hello,   I love Spotify and I use it a lot.   Althogh there are no sorting or searching options YET to sort by artist/album or to search for a specific artist or playlist (at least on t...

user-removed

Not applicable

1866 Views

19 replies

0 likes

  • 1866 Views
  • 19 replies
  • 0 likes

A way to sync Androidphones without WiFi ?

Hello!I'm looking for a way to sync my Spotify offline playlists with my android phone. But since i dont have WiFi at my house i can't use that way.I'm looking for an alternative via USB. Thanks!

Newbie

Hello! I'm looking for a way to sync my Spotify offline playlists with my android phone. But since i dont have WiFi at my house i can't use that way. I'm looking for an alternative via USB. &n...

licenced

Community Legend

1188 Views

1 replies

0 likes

  • 1188 Views
  • 1 replies
  • 0 likes

Backs out to playlist level when switching views from horizontal or vertical

Not sure if this happens on other phones or not, but this is a problem I have seen on Droid. If I have the app open, and I have the phone open to the physical keyboard and I'm looking at it in a horizontal view, if I close the keyboard and switch to ...

Music Fan

Not sure if this happens on other phones or not, but this is a problem I have seen on Droid.  If I have the app open, and I have the phone open to the physical keyboard and I'm looking at it in ...

rodmur

Music Fan

337 Views

2 replies

0 likes

  • 337 Views
  • 2 replies
  • 0 likes

Solved!! Share current playing song

Another feature I would like to see on Spotify for Android. There are times I would actually like to share the current playing song. It would be nice if there was some button on the current song screen, you know the window that you can flip up with a...

Music Fan

Another feature I would like to see on Spotify for Android. There are times I would actually like to share the current playing song.  It would be nice if there was some button on the current son...

rodmur

Music Fan

3927 Views

2 replies

0 likes

  • 3927 Views
  • 2 replies
  • 0 likes

Spotify stops playing all of a sudden

Hi, I am using Spotify on my Samsung Glaxy. Today, I was using it and had my Bluetooth headset connected for the first time. I noticed, that it quite often stopped playing. "Luckily", I had catlog running and so I've got a logcat log. Please see min....

Newbie

Hi,   I am using Spotify on my Samsung Glaxy. Today, I was using it and had my Bluetooth headset connected for the first time. I noticed, that it quite often stopped playing.   "Luckily...

licenced

Community Legend

6721 Views

8 replies

0 likes

  • 6721 Views
  • 8 replies
  • 0 likes

Chicken and the Egg

I'm having a problem with my offline sync. I can get all the songs synced on my phone, but when I don't have an internet connection and/or force the ap into offline mode, I am not able to access Spotify because I am prompted to enter my logon informa...

Newbie

I'm having a problem with my offline sync. I can get all the songs synced on my phone, but when I don't have an internet connection and/or force the ap into offline mode, I am not able to access Spot...

333 Views

0 replies

0 likes

  • 333 Views
  • 0 replies
  • 0 likes