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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4797 Views

0 replies

6 likes

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Spotify won't load on HTC Sensation.

Running stock 2.3.4 with Sense 3.0. App goes black the second I hit the icon then shuts off and returns to the home screen. Help?

Casual Listener

Running stock 2.3.4 with Sense 3.0.   App goes black the second I hit the icon then shuts off and returns to the home screen.   Help? 😞

hawkinsjason

Newbie

1899 Views

5 replies

1 likes

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  • 1 likes

Solved!! Nooo! All playlists gone! :(

I recently tried to start the Spotify App ony my Galaxy S2, but it would just keep closing as soon as I started it. I read on the web that the solution was to turn off all data traffic, start the app and logout, which I did. Then it was recommended t...

Casual Listener

I recently tried to start the Spotify App ony my Galaxy S2, but it would just keep closing as soon as I started it.   I read on the web that the solution was to turn off all data traffic, st...

sledgas

Casual Listener

656 Views

2 replies

0 likes

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Not working on Sony Ericsson x8

Spotify not working on my Sony Ericsson x8. It was until recently. Mobile manufacturer claims the wrong lays with Spotify - what to do?

Newbie

Spotify not working on my Sony Ericsson x8. It was until recently. Mobile manufacturer claims the wrong lays with Spotify - what to do?

Richard

Community Legend

973 Views

1 replies

0 likes

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Has spotify forgot about us Android users once again?

So, I was super stoked when I saw the new beta of the Android app, and jumped on Spotify and handed them my $10. well.. I want it back. Yes I know, this app is beta , and is not 100%. but it's been a moth or so, and no new update! I am done, I am not...

Gig Goer

So, I was super stoked when I saw the new beta of the Android app, and jumped on Spotify and handed them my $10.  well.. I want it back.  Yes I know, this app is beta , and is not 100%. &nb...

podycust

Music Fan

2108 Views

20 replies

2 likes

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Android Phone has STOPPED showing up under devices.

So, until four days ago, Spotify was working completely fine, both on my computer and phone. Everything was syncing perfectly. But then (another issue), I had to reboot the phone, only a couple of hours after my Spotify Premium ran out. I now have bo...

Newbie

So, until four days ago, Spotify was working completely fine, both on my computer and phone. Everything was syncing perfectly. But then (another issue), I had to reboot the phone, only a couple of ho...

licenced

Community Legend

437 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! Problems using the wi/fi or 3G with spotify

Everytime i turn on online mode spotify just shuts down, can't do anything not sync my songs to offline mode or anything.What is wrong? anyone got an idea?

Casual Listener

Everytime i turn on online mode spotify just shuts down, can't do anything not sync my songs to offline mode or anything. What is wrong? anyone got an idea?  

Truls

Casual Listener

2717 Views

8 replies

0 likes

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Facebook are logging me off?

Why do I need to choose Spotify or facebook when i use my mobilephone? I got premium Spotify, NOT facebook! I use it in my car and if I have to log in because of this virus called facebook every time i get in my car, this music app will not work for ...

Casual Listener

Why do I need to choose Spotify or facebook when i use my mobilephone? I got premium Spotify, NOT facebook! I use it in my car and if I have to log in because of this virus called facebook every ...

eyvinnen

Casual Listener

705 Views

3 replies

0 likes

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spotify not starting

hello i formated my sd card and it seems like something happend cause when i try to get on spotify on the phone it just change screen then back again to were i can start it. whats wrong? i tryed to reinstall it but just keep repeating it just seems l...

Newbie

hello i formated my sd card and it seems like something happend cause when i try to get on spotify on the phone it just change screen then back again to were i can start it. whats wrong? i tryed to r...

licenced

Community Legend

662 Views

2 replies

1 likes

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Play Queue needs major overhaul! :)

Hi guys Thank you for this cool service - and for bringing it to mobile platforms too. It has huge potential and I hope you will put the time and ressources in to keep developing this! Now, I really like the Spotify desktop version. It's easy and fas...

Newbie

Hi guys   Thank you for this cool service - and for bringing it to mobile platforms too. It has huge potential and I hope you will put the time and ressources in to keep developing this! 🙂 ...

Brent212

Roadie

1226 Views

2 replies

3 likes

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Solved!! Spotify closes instantly after i open it on my android.

Need help with this problem, i am using a samsung galaxy s2 gt-i9100. When i open spotify it closes almost immediately, i don't even have time to click on a playlist. I've tried to uninstall and install again, restarted my phone a couple of times but...

Casual Listener

Need help with this problem, i am using a samsung galaxy s2 gt-i9100. When i open spotify it closes almost immediately, i don't even have time to click on a playlist. I've tried to uninstall and inst...

pixvix

Casual Listener

1702 Views

2 replies

0 likes

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Online problems

Hello, i have been using spotify premium for some time now, but since recently i'm having trouble. Whenever i go online (doesn't matter wich network im in ) spotify crashes instantly and i have to turn my wifi off, otherwise theres no way for me to a...

Casual Listener

Hello, i have been using spotify premium for some time now, but since recently i'm having trouble. Whenever i go online (doesn't matter wich network im in ) spotify crashes instantly and i have to tu...

licenced

Community Legend

878 Views

6 replies

0 likes

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Solved!! Can't Get Past Data Flat Rate Warning Message

Hey,On my samsung galaxy s2 running ICS, I can't get past the message that warns about data usage, right after you log in. The message keeps coming up after pressing 'OK'.has anyone else had this problem?

Casual Listener

Hey, On my samsung galaxy s2 running ICS, I can't get past the message that warns about data usage, right after you log in. The message keeps coming up after pressing 'OK'. has anyone else had ...

mattyalexander

Casual Listener

703 Views

2 replies

0 likes

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Can you make Spotify stay in offline mode?

Hi I am using Spotify Premium on an HTC Desire S. My problm relates to off-line mode. When i force Spotify into offline mode it will only stay offline providing the phone remains switched on. If i turn the phone off and back on when i try to login to...

Casual Listener

Hi I am using Spotify Premium on an HTC Desire S.  My problm relates to off-line mode.  When i force Spotify into offline mode it will only stay offline providing the phone remains switch...

jay1464

Casual Listener

979 Views

2 replies

0 likes

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Solved!! Cant go online on Samsung Galaxy II

I cant go online, and Spotify just shows me "You are in offline mode", BUT WHAT DI I DO TO GET IN ONLINE MODE??? (I am connected to my home wi-fi

Casual Listener

I cant go online, and Spotify just shows me "You are in offline mode", BUT WHAT DI I DO TO GET IN ONLINE MODE??? (I am connected to my home wi-fi

jayjay18

Casual Listener

1278 Views

5 replies

0 likes

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Solved!! App Android

I have a problem with the application on my mobile phone. When I fill my e-mail and my password , It shows a warning message on the data transfert of the streaming music and when I click on OK, the same message come again. I have a sony Xperia S

Casual Listener

I have a problem with the application on my mobile phone. When I fill my e-mail and my password , It shows a warning message on the data transfert of the streaming music and when I click on OK, the s...

lgfr

Casual Listener

657 Views

2 replies

0 likes

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Solved!! Spotify crashes when I star a song that is playing

Hi, Every time I star a song that is playing (to add it to fav and have it available offline) Spotify crashes. I have an HTC Thunderbolt

Newbie

Hi,   Every time I star a song that is playing (to add it to fav and have it available offline) Spotify crashes.   I have an HTC Thunderbolt 

licenced

Community Legend

792 Views

4 replies

0 likes

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Solved!! Spotify app exits directly after login, on ICS

I have a Nexus S android running ICS.A couple of days ago the Spotify app started malfunctioning. When I started it, it would log in as expected and display the playlists. However, after a small number of seconds, it exited without any warning whatso...

Regular

I have a Nexus S android running ICS. A couple of days ago the Spotify app started malfunctioning. When I started it, it would log in as expected and display the playlists. However, after a small nu...

Matt1984

Casual Listener

7144 Views

44 replies

4 likes

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Why my local files don't appear in my library?

Subject says it all. I'm missing the local files which I haven't starred. It's really annoying cause i'm not going to star 800 songs. The songs are divided to 2 parts: starred and local files. All I want is that they would be under same directory/fil...

Casual Listener

Subject says it all. I'm missing the local files which I haven't starred. It's really annoying cause i'm not going to star 800 songs. The songs are divided to 2 parts: starred and local files. All I ...

licenced

Community Legend

1345 Views

3 replies

0 likes

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Spotify has too many issues on my tablet

I have a Vizio tablet and Spotify has too many issues for me to wnt to use it on it. First, when I try logging on, I constantly tells me about a warning for data usage. I click ok and it gives me the warning....over and over and over. The forces me t...

Newbie

I have a Vizio tablet and Spotify has too many issues for me to wnt to use it on it. First, when I try logging on, I constantly tells me about a warning for data usage. I click ok and it gives me the...

licenced

Community Legend

439 Views

1 replies

0 likes

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Solved!! Can not get past a warning screen in Andriod

I have Spotify Premium and installed the app on my mobile andriod phone, Samsung SG2. The login was successful, but can not get past the window that warns of high date consumption (my data bundle has a max of 1000MB). This warning screen comes back e...

Casual Listener

I have Spotify Premium and installed the app on my mobile andriod phone, Samsung SG2. The login was successful, but can not get past the window that warns of high date consumption (my data bundle has...

caccie42

Casual Listener

500 Views

1 replies

0 likes

  • 500 Views
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