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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5130 Views

0 replies

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Solved!! Spotify closes instantly after i open it on my android.

Need help with this problem, i am using a samsung galaxy s2 gt-i9100. When i open spotify it closes almost immediately, i don't even have time to click on a playlist. I've tried to uninstall and install again, restarted my phone a couple of times but...

Casual Listener

Need help with this problem, i am using a samsung galaxy s2 gt-i9100. When i open spotify it closes almost immediately, i don't even have time to click on a playlist. I've tried to uninstall and inst...

pixvix

Casual Listener

1702 Views

2 replies

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Online problems

Hello, i have been using spotify premium for some time now, but since recently i'm having trouble. Whenever i go online (doesn't matter wich network im in ) spotify crashes instantly and i have to turn my wifi off, otherwise theres no way for me to a...

Casual Listener

Hello, i have been using spotify premium for some time now, but since recently i'm having trouble. Whenever i go online (doesn't matter wich network im in ) spotify crashes instantly and i have to tu...

licenced

Community Legend

881 Views

6 replies

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Solved!! Can't Get Past Data Flat Rate Warning Message

Hey,On my samsung galaxy s2 running ICS, I can't get past the message that warns about data usage, right after you log in. The message keeps coming up after pressing 'OK'.has anyone else had this problem?

Casual Listener

Hey, On my samsung galaxy s2 running ICS, I can't get past the message that warns about data usage, right after you log in. The message keeps coming up after pressing 'OK'. has anyone else had ...

mattyalexander

Casual Listener

703 Views

2 replies

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Can you make Spotify stay in offline mode?

Hi I am using Spotify Premium on an HTC Desire S. My problm relates to off-line mode. When i force Spotify into offline mode it will only stay offline providing the phone remains switched on. If i turn the phone off and back on when i try to login to...

Casual Listener

Hi I am using Spotify Premium on an HTC Desire S.  My problm relates to off-line mode.  When i force Spotify into offline mode it will only stay offline providing the phone remains switch...

jay1464

Casual Listener

979 Views

2 replies

0 likes

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Solved!! Cant go online on Samsung Galaxy II

I cant go online, and Spotify just shows me "You are in offline mode", BUT WHAT DI I DO TO GET IN ONLINE MODE??? (I am connected to my home wi-fi

Casual Listener

I cant go online, and Spotify just shows me "You are in offline mode", BUT WHAT DI I DO TO GET IN ONLINE MODE??? (I am connected to my home wi-fi

jayjay18

Casual Listener

1282 Views

5 replies

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Solved!! App Android

I have a problem with the application on my mobile phone. When I fill my e-mail and my password , It shows a warning message on the data transfert of the streaming music and when I click on OK, the same message come again. I have a sony Xperia S

Casual Listener

I have a problem with the application on my mobile phone. When I fill my e-mail and my password , It shows a warning message on the data transfert of the streaming music and when I click on OK, the s...

lgfr

Casual Listener

659 Views

2 replies

0 likes

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Solved!! Spotify crashes when I star a song that is playing

Hi, Every time I star a song that is playing (to add it to fav and have it available offline) Spotify crashes. I have an HTC Thunderbolt

Newbie

Hi,   Every time I star a song that is playing (to add it to fav and have it available offline) Spotify crashes.   I have an HTC Thunderbolt 

licenced

Community Legend

796 Views

4 replies

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Solved!! Spotify app exits directly after login, on ICS

I have a Nexus S android running ICS.A couple of days ago the Spotify app started malfunctioning. When I started it, it would log in as expected and display the playlists. However, after a small number of seconds, it exited without any warning whatso...

Regular

I have a Nexus S android running ICS. A couple of days ago the Spotify app started malfunctioning. When I started it, it would log in as expected and display the playlists. However, after a small nu...

Matt1984

Casual Listener

7153 Views

44 replies

4 likes

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Why my local files don't appear in my library?

Subject says it all. I'm missing the local files which I haven't starred. It's really annoying cause i'm not going to star 800 songs. The songs are divided to 2 parts: starred and local files. All I want is that they would be under same directory/fil...

Casual Listener

Subject says it all. I'm missing the local files which I haven't starred. It's really annoying cause i'm not going to star 800 songs. The songs are divided to 2 parts: starred and local files. All I ...

licenced

Community Legend

1346 Views

3 replies

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Spotify has too many issues on my tablet

I have a Vizio tablet and Spotify has too many issues for me to wnt to use it on it. First, when I try logging on, I constantly tells me about a warning for data usage. I click ok and it gives me the warning....over and over and over. The forces me t...

Newbie

I have a Vizio tablet and Spotify has too many issues for me to wnt to use it on it. First, when I try logging on, I constantly tells me about a warning for data usage. I click ok and it gives me the...

licenced

Community Legend

441 Views

1 replies

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Solved!! Can not get past a warning screen in Andriod

I have Spotify Premium and installed the app on my mobile andriod phone, Samsung SG2. The login was successful, but can not get past the window that warns of high date consumption (my data bundle has a max of 1000MB). This warning screen comes back e...

Casual Listener

I have Spotify Premium and installed the app on my mobile andriod phone, Samsung SG2. The login was successful, but can not get past the window that warns of high date consumption (my data bundle has...

caccie42

Casual Listener

501 Views

1 replies

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Solved!! Ice Cream Sandwich on Samsung Galaxy S II

The official update of the Galaxy S II to Android 4.0 Ice Cream Sandwich is due this weekend! From Samsung's FAQ: (3) Application compatibilityIn ICS OS, few applications downloaded from Android market or other will not work because they are not opti...

Community Legend

The official update of the Galaxy S II to Android 4.0 Ice Cream Sandwich is due this weekend! From Samsung's FAQ:   (3)   Application compatibility In ICS OS, few applica...

BioZvin

Newbie

2897 Views

12 replies

1 likes

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Phone goes offline/online constantly

My phone bounces between online and offline, never staying online for more than 2-3 seconds. This happens in full services areas, and occasionally when on wifi. Other services like Google Music stream fine, so it's not the data connection. Anyone els...

Casual Listener

My phone bounces between online and offline, never staying online for more than 2-3 seconds. This happens in full services areas, and occasionally when on wifi. Other services like Google Music strea...

heresandyboy

Casual Listener

6558 Views

5 replies

2 likes

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Tracks that will play but won't sync

Got this problem with a couple of playlists. They are set to be synced to the phone. The playlist says that it is downloaded. But only a few of the tracks have the green marker beside them to say they are actually local files. The tracks that don't h...

Gig Goer

Got this problem with a couple of playlists.   They are set to be synced to the phone. The playlist says that it is downloaded. But only a few of the tracks have the green marker beside them t...

Brainfish

Gig Goer

1423 Views

3 replies

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Open Spotify Links in the new Spotify Preview

When pressing the "Play in Spotify" link in Shazam, it doesn't open the song in spotify but opens the browser to log into the spotify account. Not sure if this is a spotify or shazam bug, but it's there.

Newbie

When pressing the "Play in Spotify" link in Shazam, it doesn't open the song in spotify but opens the browser to log into the spotify account.   Not sure if this is a spotify or shazam bug, bu...

mekon

Casual Listener

1147 Views

4 replies

1 likes

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Error Code 410

Not sure what changed today but when I attempt to login using my Facebook (name@gmail.com) I receive error 410. I reinstalled Spotify and change my Facebook password. Still cannot login and I am certain that there is not a space at the end of my user...

Casual Listener

Not sure what changed today but when I attempt to login using my Facebook (name@gmail.com) I receive error 410.  I reinstalled Spotify and change my Facebook password.  Still cannot lo...

meahtenoha

Spotify

1085 Views

2 replies

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Solved!! Spotify goes offline on my samsung tablet

I've got Spotify premium and use spotify on my phone. When I use Spotify on my tablet it goes offline after a few seconds. Does this mean that my account is "locked" to my phone? I can listen to my music offline but it's not updating my playlist. How...

Newbie

I've got Spotify premium and use spotify on my phone. When I use Spotify on my tablet it goes offline after a few seconds. Does this mean that my account is "locked" to my phone? I can listen to my m...

tradguy

Casual Listener

2097 Views

5 replies

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Will Spotify support ICS/Tablets or go to Rdio?

Does anyone know if Spotify is aware of Android, ICS, or tablets? Or should I just go ahead and switch to Rdio?

Newbie

Does anyone know if Spotify is aware of Android, ICS, or tablets?    Or should I just go ahead and switch to Rdio?

tradguy

Casual Listener

1032 Views

4 replies

1 likes

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Musiktitel werden nicht für den Onlinemodus runtergeladen

Hey, da mein Router nicht W-Lan fähig ist und in meinem Dorf der Internetempfang nicht so gut ist, kann ich keine Titel für den Offlinemodus downloaden. Jedoch kann ich mein Handy per Kabel am Laptop anschließen und mit dem Handy durch den Laptop ins...

Newbie

Hey,   da mein Router nicht W-Lan fähig ist und in meinem Dorf der Internetempfang nicht so gut ist, kann ich keine Titel für den Offlinemodus downloaden. Jedoch kann ich mein Handy per Ka...

1280 Views

0 replies

0 likes

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Solved!! Spotify closes instantly when I launch it

Spotify was working perfectly in offline mode. When I disabled "Force offline" Spotify kept crashing when when Istarted the app. I've completely removed Spotify and reinstalled. Now it instantly closes (no error message) when I launch the app. I'm us...

Regular

Spotify was working perfectly in offline mode. When I disabled "Force offline" Spotify kept crashing when when Istarted the app.   I've completely removed Spotify and reinstalled. Now it insta...

goncalo

Casual Listener

3181 Views

6 replies

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