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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 39304 Views
  • 65 replies
  • 25 likes
  • 39304 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876089 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876089 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26021 Views
  • 4 replies
  • 0 likes
  • 26021 Views
  • 4 replies
  • 0 likes

not letting me sync all play lists?

How come it wont sync all my songs. Its saying i dont have enough room. Why doesnt it say on this site that it only holds so much music??? If im wrong and iv done something wrong help would be nice, and greatly appreciated!!! I was only able to DL on...

  • Newbie
  • How come it wont sync all my songs. Its saying i dont have enough room. Why doesnt it say on this site that it only holds so much music??? If im wrong and iv done something wrong help would be nice, ...
  • David
  • Spotify Legend
  • 1119 Views
  • 1 replies
  • 0 likes
  • 1119 Views
  • 1 replies
  • 0 likes

HTC Incredible - Spotify logs out

Hi, I have a problem with that the app logs out fairly quickly when it doesn't play music (it seems to be somewhat random, between as little as 10 minutes to 1-2hours). It's fairly annoying as when you plug in your headset you can't just press the pl...

  • Newbie
  • Hi,   I have a problem with that the app logs out fairly quickly when it doesn't play music (it seems to be somewhat random, between as little as 10 minutes to 1-2hours).   It's fairly ...
  • 973 Views
  • 0 replies
  • 0 likes
  • 973 Views
  • 0 replies
  • 0 likes

No albumart with local files

Can anyone help me? I've installed Spotify on my galaxy S2. I've imported a bunch of cd's (local files). I can play them offline on my phone with spotify but not every cd shows it's albumart. Using Gracenote doesn't help either. How can I import albu...

  • Newbie
  • Can anyone help me? I've installed Spotify on my galaxy S2. I've imported a bunch of cd's (local files). I can play them offline on my phone with spotify but not every cd shows it's albumart. Using G...
  • user-removed
  • Not applicable
  • 1444 Views
  • 1 replies
  • 0 likes
  • 1444 Views
  • 1 replies
  • 0 likes

Offline cache not getting deleted

Hello, I have a Premium account. When I select songs to be synchronized on my HTC Desire S for offline playing, they get synced and everything is working fine. When I add some new songs they get synced too. But when I deselect songs which I do not lo...

  • Newbie
  • Hello,   I have a Premium account. When I select songs to be synchronized on my HTC Desire S for offline playing, they get synced and everything is working fine. When I add some new songs they...
  • 1289 Views
  • 0 replies
  • 1 likes
  • 1289 Views
  • 0 replies
  • 1 likes

Sync problem on Android

Hey! I have about 10-12 playlists on my Samsung Galaxy S2 that I listen to in Offline mode. My problem is when I want to sync a changed Playlists on my laptop. Suddenly most of my tracks aren't available on my mobile Spotify anymore. It takes 40 minu...

  • Regular
  • Hey!   I have about 10-12 playlists on my Samsung Galaxy S2 that I listen to in Offline mode.   My problem is when I want to sync a changed Playlists on my laptop.   Suddenl...
  • 1090 Views
  • 0 replies
  • 0 likes
  • 1090 Views
  • 0 replies
  • 0 likes

all playlists and starred songs are gone

For some reason all of my playlists and starred songs are gone on both my spotify on pc and android phone. I'm a premium user and I'm not sure whats going on.

  • Visitor
  • For some reason all of my playlists and starred songs are gone on both my spotify on pc and android phone. I'm a premium user and I'm not sure whats going on.
  • 991 Views
  • 0 replies
  • 0 likes
  • 991 Views
  • 0 replies
  • 0 likes

android says offline

im connected to internet but wont connect on spotify 

  • Newbie
  • im connected to internet but wont connect on spotify  
  • 1250 Views
  • 0 replies
  • 1 likes
  • 1250 Views
  • 0 replies
  • 1 likes

can i just make one premium month payment

had the 30 day free trial, if i sign up for the premium rate and use pay for just one month will i then be able to listen to my library thereafter

  • Visitor
  • had the 30 day free trial, if i sign up for the premium rate and use pay for just one month will i then be able to listen to my library thereafter
  • antillian
  • Regular
  • 6034 Views
  • 3 replies
  • 0 likes
  • 6034 Views
  • 3 replies
  • 0 likes

Cannot play synced music - crashes

So this has been going on for a while. At first I could sync music to my playlists and listen to them but after a while a window came up saying it was not synced. Nowadays when i sync my music an then play them on my phone, spotify just shut down. Ha...

  • Newbie
  • So this has been going on for a while. At first I could sync music to my playlists and listen to them but after a while a window came up saying it was not synced. Nowadays when i sync my music an the...
  • 991 Views
  • 0 replies
  • 1 likes
  • 991 Views
  • 0 replies
  • 1 likes

Mobile Sync filled My SD Card

Ran sync for first time and it filled my sd card but i cant find the files it synched to remove them.They arent in my music folder

  • Casual Listener
  • Ran sync for first time and it filled my sd card but i cant find the files it synched to remove them. They arent in my music folder
  • VgerOH
  • Casual Listener
  • 3015 Views
  • 7 replies
  • 0 likes
  • 3015 Views
  • 7 replies
  • 0 likes

Black screen spotify crash thingie

Hello!I am a happy Spotify user but a couple of days ago, my **bleep**ty HTC wildfire phone crashed when I tried to play a local song from the SD card that I removed but did not know that I removed.. So my phone crashed (to the HTC logo when u first ...

  • Newbie
  • Hello! I am a happy Spotify user but a couple of days ago, my **bleep**ty HTC wildfire phone crashed when I tried to play a local song from the SD card that I removed but did not know that I removed...
  • 1301 Views
  • 0 replies
  • 1 likes
  • 1301 Views
  • 0 replies
  • 1 likes

Syncing playlists on mobile with computer does what?

So what exactly happens when you sync a playlist with your computer? If there are no local files in the playlist, will it affect anything on your phone? Also, if I do have local files on the computer, but identical files on the phone, when the playli...

  • Casual Listener
  • So what exactly happens when you sync a playlist with your computer? If there are no local files in the playlist, will it affect anything on your phone? Also, if I do have local files on the computer...
  • 1022 Views
  • 0 replies
  • 0 likes
  • 1022 Views
  • 0 replies
  • 0 likes

Bluetooth is turned on and adding a song to a playlist restarts Spotify

Ok, so on my HTC Thunderbolt, whenever I have the bluetooth on (whether it is connected to my Motorola S10-HD bluethooth headphones or NOT) Spotify will crash and restart if I add a song to a playlist. This is super annoying. I've cleared the cache a...

  • Newbie
  • Ok, so on my HTC Thunderbolt, whenever I have the bluetooth on (whether it is connected to my Motorola S10-HD bluethooth headphones or NOT) Spotify will crash and restart if I add a song to a playlis...
  • 1230 Views
  • 0 replies
  • 0 likes
  • 1230 Views
  • 0 replies
  • 0 likes

Spotify has been pause.

We have spotify on two android mobile phones and on our computer.We can not play our playlist on both mobile phones at the same time. The message: Spotify has been paused because spoyify is being used somewhere else....Is it not possible to here it o...

  • Casual Listener
  • We have spotify on two android mobile phones and on our computer. We can not play our playlist on both mobile phones at the same time. The message: Spotify has been paused because spoyify is be...
  • user-removed
  • Not applicable
  • 1413 Views
  • 3 replies
  • 0 likes
  • 1413 Views
  • 3 replies
  • 0 likes

playback

I have just signed up to premium but find that i cannot play any tracks from my playlist. I press play button but nothing happens. What am i dping wrong. Also can't play playlist when offline. I thought this was a feature for premium users. Need advi...

  • Casual Listener
  • I have just signed up to premium but find that i cannot play any tracks from my playlist. I press play button but nothing happens. What am i dping wrong. Also can't play playlist when offline. I thou...
  • Richard
  • Community Legend
  • 1433 Views
  • 3 replies
  • 0 likes
  • 1433 Views
  • 3 replies
  • 0 likes

Is it possible to not clear the WHOLE cache?

Hi! I have a question about offline synching. I read that if I synch my playlists online, the playlists are saved on my phone (or my SD card??). If I want to have more space on my mobile phone to download apps and stuff, but my mobile Phone has so mu...

  • Newbie
  • Hi!   I have a question about offline synching. I read that if I synch my playlists online, the playlists are saved on my phone (or my SD card??).    If I want to have more space o...
  • Afront
  • Community Legend
  • 1615 Views
  • 1 replies
  • 0 likes
  • 1615 Views
  • 1 replies
  • 0 likes

Can't seem to get the mobile app to work

When I attempt to log in to the mobile app I keep getting the message that spotify uses a lot of data warning and when I hit ok it pop right back up is there a fix for this?

  • Casual Listener
  • When I attempt to log in to the mobile app I keep getting the message that spotify uses a lot of data warning and when I hit ok it pop right back up is there a fix for this?
  • CronoXF
  • Casual Listener
  • 1314 Views
  • 1 replies
  • 0 likes
  • 1314 Views
  • 1 replies
  • 0 likes

can not login

Hello! What´s going omn with the program really.Problems that it was linked onto my android Samsung Galaxy S.Uninstalled and rebooted the phone.I reinstalled again and now I can not log in, it´s only going up a warning about the need to check that it...

  • Music Fan
  • Hello! What´s going omn with the program really. Problems that it was linked onto my android Samsung Galaxy S. Uninstalled and rebooted the phone. I reinstalled again and now I can not log in, it´...
  • Boluson
  • Casual Listener
  • 2793 Views
  • 9 replies
  • 1 likes
  • 2793 Views
  • 9 replies
  • 1 likes

Premium Account - Offline Cached files no longer available!

Hi - I have a T-Mobile Samsung T989 Galaxy S II with Gingerbread 2.3.6 and a premium account. I use spotify daily on this device and almost always use my cached files and occasionally stream. This morning I opened the app and all my offline cached fi...

  • Newbie
  • Hi -   I have a T-Mobile Samsung T989 Galaxy S II with Gingerbread 2.3.6 and a premium account.   I use spotify daily on this device and almost always use my cached files and occasional...
  • divinelyplaced
  • Regular
  • 2465 Views
  • 3 replies
  • 0 likes
  • 2465 Views
  • 3 replies
  • 0 likes

Spotify and my HTC Evo 4g

after I did a system reset on my Evo, Spotify has stopped working. The app will open to the log in page, I put my info in, it goes to the spotify screen and says "playlists arent't available in offline mode" then shuts itself down. I'm wondering if t...

  • Casual Listener
  • after I did a system reset on my Evo, Spotify has stopped working. The app will open to the log in page, I put my info in, it goes to the spotify screen and says "playlists arent't available in offli...
  • dnewhardt
  • Casual Listener
  • 3739 Views
  • 4 replies
  • 0 likes
  • 3739 Views
  • 4 replies
  • 0 likes