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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

112373 Views

26 replies

3 likes

  • 112373 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

226196 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 226196 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

583945 Views

79 replies

3 likes

  • 583945 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

480505 Views

577 replies

40 likes

Account
Free
  • 480505 Views
  • 577 replies
  • 40 likes

NEW operating system STILL cannot get me online!?

Oh dear. After seeing all the great claims about the new operating system, I had high hopes that this one would actually work. So I log on to the PC, upgrade to premium, fire up the Samsung Galaxy S (over wi-fi) and download the new operating system....

Casual Listener

Oh dear.   After seeing all the great claims about the new operating system, I had high hopes that this one would actually work.   So I log on to the PC, upgrade to premium, fire up...

thekanesat42

Casual Listener

889 Views

5 replies

0 likes

  • 889 Views
  • 5 replies
  • 0 likes

Android App don't start

Hello, I download the Android app over the Market. After the "successful installation" I want to to start the App. But I only see a gray screen and after some time the Message that the App don't response and I can close, wait or send a status. I use ...

Newbie

Hello,   I download the Android app over the Market. After the "successful installation" I want to to start the App. But I only see a gray screen and after some time the Message that the App...

licenced

Community Legend

440 Views

1 replies

0 likes

  • 440 Views
  • 1 replies
  • 0 likes

Help with spotify app

Hi, I' new to smartphones. bought one to run spotify in my car. so I download the app on the phone, start it up and all i get is a page with 3 green bars top left and 'Spotify'. the rest is totally blank. what am i doing wrong/not doing at all? I've ...

Newbie

Hi, I' new to smartphones. bought one to run spotify in my car. so I download the app on the phone, start it up and all i get is a page with 3 green bars top left and 'Spotify'. the rest is totally b...

licenced

Community Legend

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes

Question for the people who run spotify

Why do iphone users get free streaming on there phones but us android users have to pay for that option?

Newbie

Why do iphone users get free streaming on there phones but us android users have to pay for that option?

licenced

Community Legend

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

offline playlists suddenly no longer saved

Just got on the bus for a 2 hour drive, only to realize that I suddenly have no music. The 10 or so playlists I had marked for offline use on my Desire Z are no longer set to offline. They were there some days ago and I have changed nothing since the...

Casual Listener

Just got on the bus for a 2 hour drive, only to realize that I suddenly have no music. The 10 or so playlists I had marked for offline use on my Desire Z are no longer set to offline. They were there...

JKleinbart

Casual Listener

1439 Views

7 replies

0 likes

  • 1439 Views
  • 7 replies
  • 0 likes

Solved!! Can't login anymore

Fixed it.

Casual Listener

Fixed it.

Khaloc

Casual Listener

872 Views

3 replies

0 likes

  • 872 Views
  • 3 replies
  • 0 likes

Spotify on Droid X... same problem as another commenter with Droid a RAZR Maxx

I am downloading songs and they aren't downloading to the SD card. Download shows complete but individual songs in the playlist are grayed/dimmed out and report not available when selected. I don't see a setting in my phone storage to change it. I al...

Newbie

I am downloading songs and they aren't downloading to the SD card. Download shows complete but individual songs in the playlist are grayed/dimmed out and report not available when selected. I don't s...

436 Views

0 replies

0 likes

  • 436 Views
  • 0 replies
  • 0 likes

Latest version doesn't work at all!

Made the suggested Spotify update (0.5.1.15.g81977995[0.8.3.608.g5049138e]) yesterday on my Xperia Mini Pro (android version 2.3.4) and I hate myself for doing that!!!!! Sometimes the tune I choose to play starts, but there is no sound at all. Next t...

Newbie

Made the suggested Spotify update (0.5.1.15.g81977995[0.8.3.608.g5049138e]) yesterday on my Xperia Mini Pro (android version 2.3.4) and I hate myself for doing that!!!!!     ...

513 Views

0 replies

0 likes

  • 513 Views
  • 0 replies
  • 0 likes

Stuck in offline mode, Photon 4G

Recently the spotify app on my phonehas been stuck in offline mode. I am a premium subscriber so I shouldbe able to stream on my phone and I am not logged in on my computer at the same time. My phone is a compatible device (the motorola photon 4g, wh...

Newbie

Recently the spotify app on my phonehas been stuck in offline mode.  I am a premium subscriber so I shouldbe able to stream on my phone and I am not logged in on my computer at the same time. &n...

422 Views

0 replies

0 likes

  • 422 Views
  • 0 replies
  • 0 likes

Updated credit card can't sign in

I updated my credit card info back to premium subscription and now I cannot get past the Facebook login screen. Very frustrating considering I am paying for this!!!!!! Help!!? [email protected]

Newbie

I updated my credit card info back to premium subscription and now I cannot get past the Facebook login screen. Very frustrating considering I am paying for this!!!!!! Help!!? [email protected]

meahtenoha

Spotify

434 Views

2 replies

0 likes

  • 434 Views
  • 2 replies
  • 0 likes

In Flames 'Sounds of a Playground Fading' can search&stream on pc but mobile search no result Why?

When I search on pc this album is available and I can stream it, but when I search on mobile returns no results, which means I have to star the album and sync which downloads to mobile (galaxy s2) but to my mind this defeats the purpose of having a s...

Newbie

When I search on pc this album is available and I can stream it, but when I search on mobile returns no results, which means I have to star the album and sync which downloads to mobile (galaxy s2) bu...

298 Views

0 replies

0 likes

  • 298 Views
  • 0 replies
  • 0 likes

Solved!! Spotify on Galaxy S2

Hi downloaded the app for Android on my Galaxy S2 and i have no sound. Reinstalled it like mentioned in 'Beta-app for Android - no playback-button or sound galaxy s2 android 4.0' but this does not help. I hear no sound installed it directly nothing h...

Casual Listener

Hi downloaded the app for Android on my Galaxy S2 and i have no sound. Reinstalled it like mentioned in 'Beta-app for Android - no playback-button or sound galaxy s2 android 4.0' but this does not ...

shellirana

Newbie

2194 Views

4 replies

0 likes

  • 2194 Views
  • 4 replies
  • 0 likes

App crashes, deleted playlists are not deleted

Please don't kill me, I know that most of my words were written many times before here. But I am very upset. Since the update (HTC Wildfire) the app crashes. I have to turn off the mobile Internet and start the app. After starting the app I can turn ...

Regular

Please don't kill me, I know that most of my words were written many times before here. But I am very upset. Since the update (HTC Wildfire) the app crashes. I have to turn off the mobile Internet ...

358 Views

0 replies

0 likes

  • 358 Views
  • 0 replies
  • 0 likes

Spotify Mobile should include sound drop.

I would like the sound drop application in spotify mobile so that I can listen to music without creating playlists or searching for music while driving.

Music Fan

I would like the sound drop application in spotify mobile so that I can listen to music without creating playlists or searching for music while driving.

David

Spotify Legend

1587 Views

4 replies

0 likes

  • 1587 Views
  • 4 replies
  • 0 likes

The new version, syncing local files.

I tried to find search and I didn't find this in any of the 1st page problems and as Im about to embark to work, my search-times' limited. If there is a solution to this please post it here and I'll follow the link. If that happens, sorry for the new...

Regular

I tried to find search and I didn't find this in any of the 1st page problems and as Im about to embark to work, my search-times' limited. If there is a solution to this please post it here and I'll ...

377 Views

0 replies

0 likes

  • 377 Views
  • 0 replies
  • 0 likes

A

A

Newbie

A

518 Views

0 replies

0 likes

  • 518 Views
  • 0 replies
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Spotify mobile detects volume changes outside of the applications scope.

Spotify mobile detects when you change your volume on your phone, which prevents you from adjusting ringer volume and navigation volume for example, when logged into the application. I dont seem to believe that this would be phone specific. My naviga...

Music Fan

Spotify mobile detects when you change your volume on your phone, which prevents you from adjusting ringer volume and navigation volume for example, when logged into the application.  I dont see...

Drekle

Music Fan

1591 Views

4 replies

0 likes

  • 1591 Views
  • 4 replies
  • 0 likes

MOVE MY DOWNLAODS TO MY MP3

Hi, bought lots tracks but not sure how to move them into my device (MP3)? any ideas? thank you.

Casual Listener

Hi, bought lots tracks but not sure how to move them into my device (MP3)? any ideas? thank you.

miciolaone

Casual Listener

791 Views

2 replies

0 likes

  • 791 Views
  • 2 replies
  • 0 likes

How to stop Screen Time Out when in car dock?

My main use for Spotify on Android is in the car. The trouble is, the new app allows the screen to time-out...so I have to enter my PIN number to get back to the controls. Very dangerous with my driving! I'm sure the old one didn't allow screen-time-...

Casual Listener

My main use for Spotify on Android is in the car. The trouble is, the new app allows the screen to time-out...so I have to enter my PIN number to get back to the controls. Very dangerous with my driv...

licenced

Community Legend

976 Views

1 replies

1 likes

  • 976 Views
  • 1 replies
  • 1 likes

Spotify crashes every time I open on SGS2 with ICS.

Hi! My spotify app crashes all the time when I open it on my Samsung Galaxy S2 with Android 4.0! It first shows "Playlists" and something about that how I can download playlists or something. After that the app freezes and shows a black screen instea...

Newbie

Hi!   My spotify app crashes all the time when I open it on my Samsung Galaxy S2 with Android 4.0!   It first shows "Playlists" and something about that how I can download playlists...

licenced

Community Legend

445 Views

1 replies

0 likes

  • 445 Views
  • 1 replies
  • 0 likes