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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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0 replies

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Solved!! Get an empty info box when trying to listen to a tune

I had my app working until two days ago. Now, every time I select a tune I get an empty Info dialog box with the only option to click OK. Then nothing happens and no music starts. Any suggestions?

Newbie

I had my app working until two days ago. Now, every time I select a tune I get an empty Info dialog box with the only option to click OK. Then nothing happens and no music starts. Any suggestions?

licenced

Community Legend

4564 Views

30 replies

1 likes

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Spotify app won't open on my Droid 2 Global

I have a droid 2 global running android version 2.3.4. I have downloaded the spotify app, but everytime I try to open it, the phone does the animation of opening an application, but then goes right back to the previous screen (i.e. the home screen, a...

Newbie

I have a droid 2 global running android version 2.3.4. I have downloaded the spotify app, but everytime I try to open it, the phone does the animation of opening an application, but then goes right b...

licenced

Community Legend

1154 Views

1 replies

0 likes

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Samsung Galaxy Europa compatibility

Hello, When I try to open spotify on my Galaxy Europa, the app opens and then instantly closes. I don't even see the spotify interface. Does anyone know what the issue is. I'm a premium member and rely on the service working. Many thanks

Casual Listener

Hello,   When I try to open spotify on my Galaxy Europa, the app opens and then instantly closes. I don't even see the spotify interface. Does anyone know what the issue is. I'm a premium memb...

licenced

Community Legend

714 Views

1 replies

0 likes

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Spotify on mobile for free?

Hello,I use spotify on mobile and i have a free account. I put Spotify on my mobile phone and tablet and it works verry well. I can use the mobile app, but is it a trail? And where i can find when i must to pay for it?It's a amazing app but to bad yo...

Newbie

Hello, I use spotify on mobile and i have a free account. I put Spotify on my mobile phone and tablet and it works verry well.  I can use the mobile app, but is it a trail? And where i c...

user-removed

Not applicable

787 Views

1 replies

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Question

Why is it when I change to another song (on the android) it kicks me out of spotify or it stays stuck at the end of the song and doesn't keep on playing to the next? It has done that since I've had premium. Just wondering if they're ever gonna fix th...

Regular

Why is it when I change to another song (on the android) it kicks me out of spotify or it stays stuck at the end of the song and doesn't  keep on playing to the next? It has done that since I've...

Jlbentrude

Regular

597 Views

2 replies

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Playlist won't sync

I sync playlists with local files from my computer to my phone app for offline play and they will sync and work while the cpu and phone are both on wifi. However when I close the app and reopen later they playlist are no longer synced. Help? This is ...

Regular

I sync playlists with local files from my computer to my phone app for offline play and they will sync and work while the cpu and phone are both on wifi. However when I close the app and reopen later...

DarrenKing101

Casual Listener

2644 Views

3 replies

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Solved!! Wiping out Local Music?

I've recently taken music off of my phones sd card. However, spotify continues to act as if the files are still there. Whenver I go to play them, the app will freeze for a moment and send me back to the menu of my phone. Is there any way to wipe that...

Newbie

I've recently taken music off of my phones sd card. However, spotify continues to act as if the files are still there. Whenver I go to play them, the app will freeze for a moment and send me back to ...

licenced

Community Legend

975 Views

2 replies

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Playlists not syncing

Hello, I'm experiencing some problems with syncing playlists from Spotify Desktop to the Mobile App. I've made some playlists on the PC and added various songs but they just wont show up on the mobile - I've reinstalled, logged in/out etc, but no joy...

Casual Listener

Hello,   I'm experiencing some problems with syncing playlists from Spotify Desktop to the Mobile App.   I've made some playlists on the PC and added various songs but they just wont sh...

clarkd

Casual Listener

2634 Views

1 replies

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¡¡¡No REAL Extreme quality on the new preview app!!!

Hi from Spain and sorry for my english. I am a Premium user and I really like the new beta app, but I realize one thing... Turning the quality to Extreme on Streaming or Downloading doesn´t seems to affect on the real quality of the music, and remain...

Regular

Hi from Spain and sorry for my english.   I am a Premium user and I really like the new beta app, but I realize one thing... Turning the quality to Extreme on Streaming or Downloading doesn´t ...

Tobygnome

Newbie

2721 Views

5 replies

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Solved!! PLEASE HELP!!!!

I cannot play any of my downloaded music on my phone even tho I pay for the premium. It has said since last night that it is pending even tho it downloaded months ago. Please help.

Regular

I cannot play any of my downloaded music on my phone even tho I pay for the premium. It has said since last night that it is pending even tho it downloaded months ago. Please help.  

Jlbentrude

Regular

2695 Views

29 replies

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Solved!! Can't login - Spotify mobile consumes large amounts.....

Spotify have been working just perfect for a long time, but after I did reset my phone, I can't login. I entre my facebook login and Spotify shows this information - "Spotify Mobile consumes large amounts of data....." and I hit ok. But this message ...

Music Fan

Spotify have been working just perfect for a long time, but after I did reset my phone, I can't login. I entre my facebook login and Spotify shows this information - "Spotify Mobile consumes large am...

SpookiePower

Music Fan

1578 Views

4 replies

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Specific songs blocked from offline sync?

I've enabled a playlist with some local tunes from my library in Windows. All songs are now 'not greyed out' , and also will play on my windows box when I click 'Offline Mode'. But the tune I concerned about still won't get pushed to my Android. Are ...

Casual Listener

I've enabled a playlist with some local tunes from my library in Windows. All songs are now 'not greyed out' , and also will play on my windows box when I click 'Offline Mode'. But the tune I concern...

res0nat0r

Casual Listener

743 Views

1 replies

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MicroSD Problem

Hi All, I just signed up for Spotify Premium, because so far I have been enjoying the product very much. Unfortunately, I seem to have hit a wall and can't get through. Although I have followed the instructions here: http://www.spotify.com/fr/help/fa...

Casual Listener

Hi All,   I just signed up for Spotify Premium, because so far I have been enjoying the product very much.   Unfortunately, I seem to have hit a wall and can't get through.  &nbsp...

licenced

Community Legend

2198 Views

5 replies

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Distorsion via Bluetooth when using ICS 4.0 Beta App

App: Android ICS 4.0 Beta AppPhone: HTC One XBluetooth Headset (HS): Creative WP350 ( APT-X enabled) sound have distorsion, when using Bluetooth connection, not all songs but especially those who has a high " level" ( volume) when ripped. this distor...

Casual Listener

App: Android ICS 4.0 Beta App Phone: HTC One X Bluetooth Headset (HS): Creative WP350 ( APT-X enabled)   sound have distorsion, when using Bluetooth connection, not all songs but especi...

516 Views

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Solved!! mobile android version SG2 crashing constantly

On my Samsung Galaxy S2 Spotify crashes immediatelly and constantly after going online . Offline works perfectly but the online situation sucks as I can't make any new offline playlists (I'm using 3g).

Visitor

 On my Samsung Galaxy S2 Spotify crashes immediatelly and constantly after going online . Offline works perfectly but the online situation sucks as I can't make any new offline playlists (I'm us...

licenced

Community Legend

1427 Views

9 replies

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Andriod Bug

EVERY time I want to add a song to one of my own playlist's from a friend's playlist - the whole goddamn thing crashes. Inevidabely. Listening to an awesome song, pressing menu, pressing song info, pressing add to playlist, selecting which playlist t...

Newbie

EVERY time I want to add a song to one of my own playlist's from a friend's playlist - the whole goddamn thing crashes. Inevidabely.   Listening to an awesome song, pressing menu, pressing son...

Richard

Community Legend

616 Views

3 replies

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App keeps deleting saved offline songs

The app regularly deletes all my saved offline data - forcing me to resync all the songs over wifi from PC to phone which takes forver. It seems to have a mind of its own - I went to bed with all my songs and woke up without them - phone stayed charg...

Regular

The app regularly deletes all my saved offline data - forcing me to resync all the songs over wifi from PC to phone which takes forver.   It seems to have a mind of its own - I went to bed wit...

Sonixuk

Regular

1960 Views

8 replies

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Spotify BETA for Android 4.0 User Interface...

Hi. Great Beta, works great...however, I hope to see a UI in black color just like the old one... hope the final release will give me that option. cheers

Newbie

Hi. Great Beta, works great...however, I hope to see a UI in black color just like the old one... hope the final release will give me that option. cheers

licenced

Community Legend

2029 Views

1 replies

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Stuck in offline mode?

What I currently do when this happens is create a new playlist from the spotify app (mobile). After this i'm instantly back online and able to everything I should be supposed to.Hope this helps anyone! Sorry if this has already been posted 100 times....

Gig Goer

What I currently do when this happens is create a new playlist from the spotify app (mobile). After this i'm instantly back online and able to everything I should be supposed to. Hope this helps a...

momo

Newbie

2698 Views

5 replies

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Songs in the playlists on my phone are ordered by what order they were added to the playlist?

It's driving me crazy, and I can't find any songs. The only way I can fix it is by deleting every song from the playlist and then dragging the songs back in from my music folder. It's a pain. Shouldn't it organize itself on the mobile app?

Visitor

It's driving me crazy, and I can't find any songs. The only way I can fix it is by deleting every song from the playlist and then dragging the songs back in from my music folder. It's a pain. Shouldn...

305 Views

0 replies

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