Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1419 Views

0 replies

6 likes

  • 1419 Views
  • 0 replies
  • 6 likes

Offline when I have full connection?

For almost a week now the app has been telling me I am offline when I have full reception, wifi, and 3g, and gives me no option to try to reconnect. Help!

Newbie

For almost a week now the app has been telling me I am offline when I have full reception, wifi, and 3g, and gives me no option to try to reconnect. Help!

rani1227

Newbie

820 Views

3 replies

0 likes

  • 820 Views
  • 3 replies
  • 0 likes

Friends List on the Android Phones

Hello, Iphone users can access other people friends list but not for the Android phones. When will this change?

Newbie

Hello,   Iphone users can access other people friends list but not for the Android phones. When will this change? 

user-removed

Not applicable

837 Views

2 replies

2 likes

  • 837 Views
  • 2 replies
  • 2 likes

spotify on android htc desire hd

ive just upgraded to premium and downloaded the app to my phone, connected to the same wireless network as my laptop but cannot view my phone as a device on my laptop, but have manages to sync some tracks to my phone and are able to listen to a handf...

Newbie

ive just upgraded to premium and downloaded the app to my phone, connected to the same wireless network as my laptop but cannot view my phone as a device on my laptop, but have manages to sync some t...

682 Views

0 replies

0 likes

  • 682 Views
  • 0 replies
  • 0 likes

Solved!! Android app crashing frequently (Nexus S)

I was just wondering when you were planning to update the android Spotify app. On my phone (Nexus S running Ice Cream Sandwich) the app freezes and restarts around 2-3 times a day and sometimes it will launch and then crash straight away. The only so...

Casual Listener

I was just wondering when you were planning to update the android Spotify app. On my phone (Nexus S running Ice Cream Sandwich) the app freezes and restarts around 2-3 times a day and sometimes it wi...

rferrett

Roadie

1552 Views

4 replies

2 likes

  • 1552 Views
  • 4 replies
  • 2 likes

Spotify always prompts me to stay online or go offline

I have two phones, one Nexus S and one HTC Wildfire. For some reason, on the Wildfire, whenever I leave my local wireless network, while I am playing music on it, it stops playing and prompts me, whether I want to stay online or go into offline mode....

Music Fan

I have two phones, one Nexus S and one HTC Wildfire. For some reason, on the Wildfire, whenever I leave my local wireless network, while I am playing music on it, it stops playing and prompts me, whe...

wangly

Casual Listener

970 Views

4 replies

0 likes

  • 970 Views
  • 4 replies
  • 0 likes

synchroniseren with pc

NL versie: Ik ben niet z'on held in de omgang met apps etc.Maar kan ik nu met de gratis versie wel of niet altijd synchroniseren met wifi en of pc?Die reclames maken mij niets uit. En ik heb wel altijd internet verbinding.Alleen met internet verbindi...

Newbie

NL versie:   Ik ben niet z'on held in de omgang met apps etc. Maar kan ik nu met de gratis versie wel of  niet altijd synchroniseren met wifi en of pc? Die reclames maken mij niets uit....

723 Views

0 replies

0 likes

  • 723 Views
  • 0 replies
  • 0 likes

Can't listen to playlists offline anymore....

So yesterday and pretty much everyday for the past month I have listened to a playlist with about 150 tracks (18 local files) on my way home from work. Today I am unable to listen to any song that isn't specifically a local file. This makes spotify p...

Newbie

So yesterday and pretty much everyday for the past month I have listened to a playlist with about 150 tracks (18 local files) on my way home from work. Today I am unable to listen to any song that is...

rferrett

Roadie

1088 Views

1 replies

0 likes

  • 1088 Views
  • 1 replies
  • 0 likes

Can no longer search for music

I have Spotify running on a Samsung galaxy s1. Since the last update I have been unable to search for music. It won't find anything.

Visitor

I have Spotify running on a Samsung galaxy s1. Since the last update I have been unable to search for music. It won't find anything.

rferrett

Roadie

635 Views

2 replies

0 likes

  • 635 Views
  • 2 replies
  • 0 likes

Spotify's Android Developers M.I.A.

Over in the iOS forum there is interaction and feedback from some of Spotify's iOS developers (nevyn, Bengan and soho).Here in the Android forum the developers are conspicuous by their absence.Who are Spotify's Android developers?Can they please intr...

Community Legend

Over in the iOS forum there is interaction and feedback from some of Spotify's iOS developers (nevyn, Bengan and soho). Here in the Android forum the developers are conspicuous by their absence. ...

Spyke

Roadie

7144 Views

24 replies

31 likes

  • 7144 Views
  • 24 replies
  • 31 likes

Spotify Android App is crashes unexpectedly all the time?

I am currently a Spotify Premium member and I use Spotify on Android. Whenever my app downloads enough songs, the app will crash. This crash will terminate spotify within 3 seconds since its launch and I can't do anything except uninstall and reinsta...

Casual Listener

I am currently a Spotify Premium member and I use Spotify on Android.    Whenever my app downloads enough songs, the app will crash. This crash will terminate spotify within 3 seconds sin...

Rankhar

Roadie

4077 Views

2 replies

0 likes

  • 4077 Views
  • 2 replies
  • 0 likes

Sound quality, mediocre at best, need higher bitrates! Any plans for higher?

Im really disappointed with the sound quality that spotify provides on the mobile. I believe it provides 160kbps ogg, comparable to 192kbps MP3, but you can hear the music start to break up and become muffled, particularly on tracks that have a lot g...

Casual Listener

Im really disappointed with the sound quality that spotify provides on the mobile. I believe it provides 160kbps ogg, comparable to 192kbps MP3, but you can hear the music start to break up and ...

David

Spotify Legend

1253 Views

1 replies

1 likes

  • 1253 Views
  • 1 replies
  • 1 likes

Solved!! "Radio" not available in mobile mode?

i love spotify. good program....i have fixed the issues of "off line" when mobile.....turns out i changed my FB password, so it was locked in on my old login.....i simply deleted the app, reloaded and FIXST!! one thing that troubles me.....how come i...

Newbie

i love spotify. good program....i have fixed the issues of "off line" when mobile.....turns out i changed my FB password, so it was locked in on my old login.....i simply deleted the app, reloaded an...

David

Spotify Legend

3166 Views

1 replies

0 likes

  • 3166 Views
  • 1 replies
  • 0 likes

ICS (android 4) and Transformer Prime syncing problems

Hi. I haven't found any real answer to this. The problem I, and a lot of other people are having, is that Spotify freezes up after syncing 50-60 songs. Then I have to log out, then log in again. Then the app is stucked in offline mode. Has this anyth...

Casual Listener

Hi.    I haven't found any real answer to this.  The problem I, and a lot of other people are having, is that Spotify freezes up after syncing 50-60 songs.  Then I have to log...

stodge_pj

Casual Listener

1262 Views

6 replies

0 likes

  • 1262 Views
  • 6 replies
  • 0 likes

Android app crashes when trying to play local music files

Like the subject says, the Android app on my Galaxy Nexus crashes when trying to play local music files. I have a bunch of files starred, a mix of local music files and stuff off of Spotify which syncs to my phone. I play through the Starred playlist...

Newbie

Like the subject says, the Android app on my Galaxy Nexus crashes when trying to play local music files. I have a bunch of files starred, a mix of local music files and stuff off of Spotify which syn...

rferrett

Roadie

1007 Views

4 replies

1 likes

  • 1007 Views
  • 4 replies
  • 1 likes

Samsung Galaxy TAB

Hii.... When i log on spotify on my tab, it telling me that i have to make sure that it uses much data to run spotify, i press ok and the same message keeps going on and on and on.... so i cant log on???So please,, help me..... Maria

Newbie

Hii....   When i log on spotify on my tab, it telling me that i have to make sure that it uses much data to run spotify, i press ok and the same message keeps going on and on and on.... so i c...

Spyke

Roadie

683 Views

1 replies

0 likes

  • 683 Views
  • 1 replies
  • 0 likes

Spotify Movil

Hola,tengo una cuenta premiun,,y cuadno quiero iniciar sesion desde el movil (Android),me dice:" Nombre de usuario o contraseña no validos "

Newbie

Hola,tengo una cuenta premiun,,y cuadno quiero iniciar sesion desde el movil (Android),me dice:" Nombre de usuario o contraseña no validos "

Psychotoxic

Music Fan

563 Views

1 replies

0 likes

  • 563 Views
  • 1 replies
  • 0 likes

bad working network

My phone android huawei u8220 is not working at all with spotify. When I start its lo´gging me out after a a about 30 seconds. with other network programs it's working but with spotify not. What to do?

Newbie

My phone android  huawei u8220 is not working at all with spotify. When I start its lo´gging me out after a a about 30 seconds. with other network programs it's working but with spotify not. Wha...

651 Views

0 replies

0 likes

  • 651 Views
  • 0 replies
  • 0 likes

Shuffle button mysteriously disappeared

The button to toggle shuffle has magically disappeared on my Dell Streak 7 running 3.2. I am paying $10/mo for this, it'd be nice if it worked properly.

Newbie

The button to toggle shuffle has magically disappeared on my Dell Streak 7 running 3.2. I am paying $10/mo for this, it'd be nice if it worked properly.

790 Views

0 replies

0 likes

  • 790 Views
  • 0 replies
  • 0 likes

Congratulations! Worst Android App I have ever used.

Hello, Due to the amazing efforts of everyone at Spotify you win the coveted Worst Android App of 2012. You cleverly designed in all kinds of features to piss your users off such as, disappearing for no reason while playing, regularly switching into ...

Newbie

Hello,    Due to the amazing efforts of everyone at Spotify you win the coveted Worst Android App of 2012. You cleverly designed in all kinds of features to piss your users off such as, d...

1077 Views

0 replies

1 likes

  • 1077 Views
  • 0 replies
  • 1 likes