Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6353 Views

0 replies

7 likes

  • 6353 Views
  • 0 replies
  • 7 likes

can't sign in

after entering my account details a window pop ups explaining me that spotify uses a lot of data and that it will be better to have internetflat after clicking ok it appears again and again. I also try to re-install the app but nothing change.

Newbie

after entering my account details a window pop ups explaining me that spotify uses a lot of data and that it will be better to have internetflat after clicking ok it appears again and again. I also t...

klaproth604

Casual Listener

1309 Views

3 replies

0 likes

  • 1309 Views
  • 3 replies
  • 0 likes

So... Spotify opened up in Germany... hooray... time to try it out on my Galaxy Nexus.... oh wait!

Really? How do you expect to launch a service properly in Germany (where every second person, it seems, is now running around with an Android device), when you can't get the app working properly on the flagship Android device? As it stands, the app f...

Casual Listener

Really? How do you expect to launch a service properly in Germany (where every second person, it seems, is now running around with an Android device), when you can't get the app working properly on t...

merb

Casual Listener

1297 Views

2 replies

0 likes

  • 1297 Views
  • 2 replies
  • 0 likes

Spotify Android App is crashes unexpectedly all the time?

I am currently a Spotify Premium member and I use Spotify on Android. Whenever my app downloads enough songs, the app will crash. This crash will terminate spotify within 3 seconds since its launch and I can't do anything except uninstall and reinsta...

Casual Listener

I am currently a Spotify Premium member and I use Spotify on Android.    Whenever my app downloads enough songs, the app will crash. This crash will terminate spotify within 3 seconds sin...

Rankhar

Roadie

4115 Views

2 replies

0 likes

  • 4115 Views
  • 2 replies
  • 0 likes

Sync Android device with USB cable?

Is there any addon so that I can sync with USB cable? I'am working for long periods at sea and onboard we have no wireless network Macbook Pro + HTC Sensation XE Happy for some help/Chrsitoffer

Newbie

Is there any addon so that I can sync with USB cable? I'am working for long periods at sea and onboard we have no wireless network   Macbook Pro + HTC Sensation XE   Happy for some help...

2234 Views

0 replies

8 likes

  • 2234 Views
  • 0 replies
  • 8 likes

Bluetooth car connectivity

Hello,I have bluetooth connectivity in my car, in which i can play music via my android phone. Is this something that is supported by Spotify, as i dont always to connect to the aux port as its a pain to keep taking out to change the music especially...

Casual Listener

Hello, I have bluetooth connectivity in my car, in which i can play music via my android phone.    Is this something that is supported by Spotify, as i dont always to connect to the aux ...

Gothabilly

Newbie

19505 Views

15 replies

5 likes

  • 19505 Views
  • 15 replies
  • 5 likes

Old, Clunky, Lacking.....awful

Hey Guys, I want to take a few minutes to write you and praise your desktop client and efforts that have gone into that product. It's great, it really is. I love the features, apps, etc that come with it. My concerns, as a premium subscriber, is that...

Music Fan

Hey Guys,   I want to take a few minutes to write you and praise your desktop client and efforts that have gone into that product. It's great, it really is. I love the features, apps, etc that...

925 Views

0 replies

3 likes

  • 925 Views
  • 0 replies
  • 3 likes

(solved) Tip - Cannot Log in on Android

Hi there - I'm just reposting this from my original post on the old Spotify forum at getsatisfaction, because it seemed that several people per month were using the post to solve their troubles (Solved) - Tip: Cannot log in on android Thought I'd pos...

Newbie

Hi there - I'm just reposting this from my original post on the old Spotify forum at getsatisfaction, because it seemed that several people per month were using the post to solve their troubles 🙂&nb...

upeters48104

Newbie

7134 Views

13 replies

13 likes

  • 7134 Views
  • 13 replies
  • 13 likes

The Android app is TERRIBLE!!!

Dear Spotify staff, I hope you noticed, but the Android app is extremely buggy and terrible in terms of settings and such, the iPhone app seems to be way better... My question is; can we see a update in the near future that solves all these bugs and ...

Regular

Dear Spotify staff,   I hope you noticed, but the Android app is extremely buggy and terrible in terms of settings and such, the iPhone app seems to be way better...   My question is; c...

neo-x

Community Legend

1439 Views

3 replies

3 likes

  • 1439 Views
  • 3 replies
  • 3 likes

Bug... Whenever I add song into a playlist, spotify adds it then logs off and back in..

I have noticed this from the get go, that spotify goes offline after adding anything to a playlist. This makes building a playlist very slow, cumbersome. It is a problem with the app. I chicago ave rhspsody and doing have this problem. Making playlis...

Roadie

I have noticed this from the get go, that spotify goes offline after adding anything to a playlist. This makes building a playlist very slow, cumbersome. It is a problem with the app. I chicago ave r...

855 Views

0 replies

0 likes

  • 855 Views
  • 0 replies
  • 0 likes

Spotify stops playing all of a sudden

Hi, I am using Spotify on my Samsung Glaxy. Today, I was using it and had my Bluetooth headset connected for the first time. I noticed, that it quite often stopped playing. "Luckily", I had catlog running and so I've got a logcat log. Please see min....

Newbie

Hi,   I am using Spotify on my Samsung Glaxy. Today, I was using it and had my Bluetooth headset connected for the first time. I noticed, that it quite often stopped playing.   "Luckily...

licenced

Community Legend

6828 Views

8 replies

0 likes

  • 6828 Views
  • 8 replies
  • 0 likes

synchronization problem htc tatto

Hello, Since a few days, I can't listen the music that I synchronized on my mobile.Also, from time to time, when launching the app, I get a pop up telling me that my 30 trial days have expired (I am a premium member). On top of that, I can synchroniz...

Casual Listener

Hello,   Since a few days, I can't listen the music that I synchronized on my mobile. Also, from time to time, when launching the app, I get a pop up telling me that my 30 trial days have exp...

charlo

Casual Listener

1129 Views

2 replies

0 likes

  • 1129 Views
  • 2 replies
  • 0 likes

Premium help!

I just upgraded to premium so I can use spotify on my phone, and on the computer it shows that I am a premium user....my phone says that I need to upgrade to premium???!!! Help .

Regular

I just upgraded to premium so I can use spotify on my phone, and on the computer it shows that I am a premium user....my phone says that I need to upgrade to premium???!!!  Help  . 

licenced

Community Legend

1009 Views

1 replies

0 likes

  • 1009 Views
  • 1 replies
  • 0 likes

Solved!! Crashing on HTC Desire Z

I have just upgraded to spotify premium and downloaded the spotify app to my HTC Desire Z. However when tapping on the icon I get just a black screen and then it crashes back to homescreen. I have tried reinstalling.Any suggestions? It's disappointin...

Casual Listener

I have just upgraded to spotify premium and downloaded the spotify app to my HTC Desire Z. However when tapping on the icon I get just a black screen and then it crashes back to homescreen. I have tr...

nickc01

Newbie

2176 Views

4 replies

0 likes

  • 2176 Views
  • 4 replies
  • 0 likes

Streaming on HTC Desire

Hi - the streaming quality on my mobil phone (HTC Desire) is dubious. There are many fall outs on my daily trip from the suburbs of Copenhagen to the City Centre, and Spotify goes offline. Wheen using another similar service (TDC Play) the problem do...

Casual Listener

Hi - the streaming quality on my mobil phone (HTC Desire) is dubious. There are many fall outs on my daily trip from the suburbs of Copenhagen to the City Centre, and Spotify goes offline. Wheen usin...

David

Spotify Legend

1189 Views

3 replies

0 likes

  • 1189 Views
  • 3 replies
  • 0 likes

using Spotify unlimited on an android device

I have a wifi only (no 3g) android device that i want to use in the home with with spotify and airport connected speakers. Whenever I load spotify ( I have unlimited) it tells me i need premium. given the device has the same access & portability as a...

Newbie

I have a wifi only (no 3g)  android device that i want to use in the home with with spotify and airport connected speakers. Whenever I load spotify  ( I have unlimited) it tells me i need p...

Peter__

Community Legend

1453 Views

5 replies

0 likes

  • 1453 Views
  • 5 replies
  • 0 likes

Help

I synced some music tracks to my android cell phone & the first two days my music played great. Now I can not get spotify to play any of the music I synced to my cell phone. How can I fix this!?

Newbie

I synced some music tracks to my android cell phone & the first two days my music played great. Now I can not get spotify to play any of the music I synced to my cell phone. How can I f...

David

Spotify Legend

1039 Views

1 replies

0 likes

  • 1039 Views
  • 1 replies
  • 0 likes

Worst things about Spotify on Android

1. Randomly adds duplicate files when the Windows application detects new music, how is there not a "show duplicates" for the desktop application? 2. STOP SHOWING RINGTONES ON MY LOCAL MUSIC LIST. Allow the option to specify locations on your device ...

Visitor

1. Randomly adds duplicate files when the Windows application detects new music, how is there not a "show duplicates" for the desktop application?   2. STOP SHOWING RINGTONES ON MY LOCAL MUSIC...

1157 Views

0 replies

1 likes

  • 1157 Views
  • 0 replies
  • 1 likes

Spotify OS of Music?!

I just read this , and then I read the comments.. with that many people outside of this community complaining, you would think they would get their act worked out. NO http://gizmodo.com/5891186/spotify-we-want-to-be-the-os-of-music

Gig Goer

I just read this , and then I read the comments..   with that many people outside of this community complaining, you would think they would get their act worked out.   NO   http:...

1014 Views

0 replies

0 likes

  • 1014 Views
  • 0 replies
  • 0 likes

Får inte spotify att fungera i min mobil

Jag behöver hjälp, jag får inte spotify att fungera i min samsung galaxy mini, jag kan ladda hem appen spotify och logga in på min användare men det går inte att spela låtar eller fixa offline listor. Jag har haft en HTC Wildfire tidigare och då fung...

Newbie

Jag behöver hjälp, jag får inte spotify att fungera i min samsung galaxy mini, jag kan ladda hem appen spotify och logga in på min användare men det går inte att spela låtar eller fixa offline listor...

1862 Views

0 replies

0 likes

  • 1862 Views
  • 0 replies
  • 0 likes

Spotify Android Mobile App doesn't work in online mode

I've asked for "customer support" to help me with this. They have responded that they cannot offer any troubleshooting, because my device is not supported. The app crashes every time I put it into online mode. It works in offline mode. Online, it wor...

Gig Goer

I've asked for "customer support" to help me with this. They have responded that they cannot offer any troubleshooting, because my device is not supported.   The app crashes every time I put i...

NicolaiTaz

Newbie

3955 Views

6 replies

0 likes

  • 3955 Views
  • 6 replies
  • 0 likes