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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111420 Views

26 replies

3 likes

  • 111420 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224143 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224143 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581418 Views

79 replies

3 likes

  • 581418 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478622 Views

577 replies

40 likes

Account
Free
  • 478622 Views
  • 577 replies
  • 40 likes

App immediately crashes after attempting to open

I click the app, the screen goes dark for half a second, then back to the home screen. It was working fine yesterday morning. By the afternoon it stopped working. I only have 10 playlists so I seriously doubt that's the issue. I restarted the phone a...

Casual Listener

I click the app, the screen goes dark for half a second, then back to the home screen. It was working fine yesterday morning. By the afternoon it stopped working. I only have 10 playlists so I seriou...

torhenrix

Newbie

946 Views

2 replies

0 likes

  • 946 Views
  • 2 replies
  • 0 likes

Radio auf Handy

Hello! Is Spotify planning to enable the radio-function on mobile devices? If yes, when? Sorry, i found the solution:http://community.spotify.com/t5/Spotify-Ideas/Spotify-Radio-on-Mobile/idi-p/929

Casual Listener

Hello!   Is Spotify planning to enable the radio-function on mobile devices? If yes, when?   Sorry, i found the solution: http://community.spotify.com/t5/Spotify-Ideas/Spotify-Radio-on...

harima

Casual Listener

610 Views

1 replies

0 likes

  • 610 Views
  • 1 replies
  • 0 likes

Cant get online on my mobile

I get wrong username or password when i`m trying to conect with my mobile. I use the same as when i`m on with fb and pc.

Newbie

I get wrong username or password when i`m trying to conect with my mobile. I use the same as when i`m on with fb and pc.

David

Spotify Legend

489 Views

1 replies

0 likes

  • 489 Views
  • 1 replies
  • 0 likes

Start-up problem.

I just got my phone back from service, when I downloaded the Spotify app it seemed to work fine, until I tried to start the app, the screen just turns black for 1 sec and then I return to first page! Nothing on the phone is wrong, all internet connec...

Newbie

I just got my phone back from service, when I downloaded the Spotify app it seemed to work fine, until I tried to start the app, the screen just turns black for 1 sec and then I return to first page!...

licenced

Community Legend

622 Views

1 replies

0 likes

  • 622 Views
  • 1 replies
  • 0 likes

Spotify doesn't work on my device

My husband had to reset out Tab...and we re-downloaded the App...my music is there but it won't let me play any of it?

Casual Listener

My husband had to reset out Tab...and we re-downloaded the App...my music is there but it won't let me play any of it?

Richard

Community Legend

1481 Views

3 replies

0 likes

  • 1481 Views
  • 3 replies
  • 0 likes

Device not connecting with desktop app

So I have a bit of an issue with spotify right now, my phone is not showing up under devices in the desktop app. Now two things have happened recently, 1 the desktop app updated, and two my phone updated as well. I have a Verizon Xperia Play, which j...

Regular

So I have a bit of an issue with spotify right now, my phone is not showing up under devices in the desktop app. Now two things have happened recently, 1 the desktop app updated, and two my phone upd...

527 Views

0 replies

0 likes

  • 527 Views
  • 0 replies
  • 0 likes

Spotify Preview never stop syncing

HTC One X with Spotify Preview and storage encryption enabled, extreme download quality. When I download a playlist, it does. But then every 15-30 minutes the app will start a sync in the background, and download it all again. It's killing my battery...

Casual Listener

HTC One X with Spotify Preview and storage encryption enabled, extreme download quality.   When I download a playlist, it does.  But then every 15-30 minutes the app will start a sync in ...

421 Views

0 replies

0 likes

  • 421 Views
  • 0 replies
  • 0 likes

Won't remain in offline mode

I'm experiencing a problem wherby Spotify will not remain in offline mode. If I press the home button and leave it for a couple of hours then press the application launch button it requests my login details. If I enter these it'll log back in but if ...

Casual Listener

I'm experiencing a problem wherby Spotify will not remain in offline mode. If I press the home button and leave it for a couple of hours then press the application launch button it requests my login ...

swordofaltair

Casual Listener

831 Views

3 replies

0 likes

  • 831 Views
  • 3 replies
  • 0 likes

Spoitfy will not log in

As of the day before yesterday everytime I log in it opens for a couple of seconds then kicks me out!!Open it again and back to the log in screen same thing!!! have tried forcing app to stopclearing all filesclearing all settingsreinstallationresting...

Casual Listener

As of the day before yesterday everytime I log in it opens for a couple of seconds then kicks me out!! Open it again and back to the log in screen same thing!!!   have tried forcing app to st...

t043n

Casual Listener

941 Views

3 replies

0 likes

  • 941 Views
  • 3 replies
  • 0 likes

Unable to listen to the chosen tunes in my playlist

I am able to access the site, choose a song, add to play list, but will not play - says that I need premium subscription - which I have for three months - can you help ?

Newbie

I am able to access the site, choose a song, add to play list, but will not play - says that I need premium subscription - which I have for three months - can you help  ?

David

Spotify Legend

706 Views

1 replies

0 likes

  • 706 Views
  • 1 replies
  • 0 likes

Offline mode stopped working

Hi, I started using the premium version for android a month ago and it worked perfectly. Till yesterday, when, for some reasons unknown, I can't use my offline lists. What can I do? Thanx

Casual Listener

Hi, I started using the premium version for android a month ago and it worked perfectly. Till yesterday, when, for some reasons unknown, I can't use my offline lists.   What can I do?   ...

Valeska_mse

Casual Listener

1893 Views

3 replies

0 likes

  • 1893 Views
  • 3 replies
  • 0 likes

Solved!! Problem

I have a Htc One V and whenever i try to start spotify the screen turns black and then back to the last thing i was doing on my phone. I have tryed 2 unistall it but it doesnt work

Newbie

I have a Htc One V and whenever i try to start spotify the screen turns black and then back to the last thing i was doing on my phone. I have tryed 2 unistall it but it doesnt work

Richard

Community Legend

1066 Views

2 replies

0 likes

  • 1066 Views
  • 2 replies
  • 0 likes

Cannot play tracks offline

This has been a problem for months, and just gets worse: Songs slowly become greyed out as pending tracks to be synced, and fewer are available for play offline. I've tried uninstalling/reinstalling Spotify on my phone, clearing the cache, creating n...

Visitor

This has been a problem for months, and just gets worse: Songs slowly become greyed out as pending tracks to be synced, and fewer are available for play offline. I've tried uninstalling/reinstalling ...

Richard

Community Legend

864 Views

3 replies

0 likes

  • 864 Views
  • 3 replies
  • 0 likes

Spotify preview for ICS on HTC One X AT&T not working properly

I've tried both marketplace and the one from m.spotify.com and have yet to get a playlist to load any songs. I can login in OK on the 4.0 preview version with my Facebook credentials but none of my playlists I've previously made show nor can I get an...

Casual Listener

I've tried both marketplace and the one from m.spotify.com and have yet to get a playlist to load any songs. I can login in OK on the 4.0 preview version with my Facebook credentials but none of my p...

birdlaw21

Casual Listener

1634 Views

4 replies

0 likes

  • 1634 Views
  • 4 replies
  • 0 likes

Spotify app won't stream or properly sync playlists

I have a spotify unlimited subscription and downloaded the android app today to try the 2 day premium trial. Whenever I try to play a song it just shows me a box saying "info" with an ok option and that's it, it won't play anything that isn't a local...

Regular

I have a spotify unlimited subscription and downloaded the android app today to try the 2 day premium trial. Whenever I try to play a song it just shows me a box saying "info" with an ok option and t...

licenced

Community Legend

2336 Views

4 replies

0 likes

  • 2336 Views
  • 4 replies
  • 0 likes

"Still Alive" by Lisa Miskovsky not playing correctly

I have the song "Still Alive" by Lisa Miskovsky in a playlist on my computer. It is the normal version, not the instrumental. On my computers, the song plays just fine. That same song from the same playlist plays just the instrumental version on my a...

Newbie

I have the song "Still Alive" by Lisa Miskovsky in a playlist on my computer. It is the normal version, not the instrumental.  On my computers, the song plays just fine. That same song from...

594 Views

0 replies

0 likes

  • 594 Views
  • 0 replies
  • 0 likes

Beta-app for Android - no playback-button or sound galaxy s2 android 4.0

My galaxy s2 runs android 4.0, but when i open the new spotify beta app - search, facebook etc are available, but when i press a track or album nothing happens. I get neither a playback-screen or any sound. I´ve reinstalled both the beta-app, the old...

Newbie

My galaxy s2 runs android 4.0, but when i open the new spotify beta app - search, facebook etc are available, but when i press a track or album nothing happens. I get neither a playback-screen or any...

jonsmith

Newbie

832 Views

1 replies

0 likes

  • 832 Views
  • 1 replies
  • 0 likes

FIX THE SYNC ISSUES

Please, or I fear that I will have to cancel my premium subscription and look for another service. I cannot get the playlists that I create from files on my cpu to stay synced for play on my mobile. WHAT CAN BE DONE TO FIX THIS? And dont reply with t...

Regular

Please, or I fear that I will have to cancel my premium subscription and look for another service. I cannot get the playlists that I create from files on my cpu to stay synced for play on my mobile. ...

432 Views

0 replies

0 likes

  • 432 Views
  • 0 replies
  • 0 likes

Solved!! no puedo sincronizar

Hola, me e bajado el spofify para mi tablet, al principio me dejava escuchar la musica pero ja no puedo escuchar musica en mi tablet androit (samsung) .Se me abre un pestaña que pone informacion y OK, nada mas. ¿Que puedo hacer?

Newbie

Hola, me e bajado el spofify para mi tablet, al principio me dejava escuchar la musica pero ja no puedo escuchar musica en mi tablet androit (samsung) . Se me abre un pestaña que pone informacion y ...

Patricia

Spotify Legend

1366 Views

1 replies

0 likes

  • 1366 Views
  • 1 replies
  • 0 likes

Spotify (both official and preview) goes online-offline-online-offline and then stays offline

I have a Transformer Prime running Ice Cream Sandwich. When I start up Spotify, it goes online for a brief while (0.1sec?) and then the offline bar at the bottom of the screen appears, then the "offline bar" disappears, and returns, and goes away, an...

Visitor

I have a Transformer Prime running Ice Cream Sandwich. When I start up Spotify, it goes online for a brief while (0.1sec?) and then the offline bar at the bottom of the screen appears, then the "offl...

user-removed

Not applicable

1579 Views

7 replies

1 likes

  • 1579 Views
  • 7 replies
  • 1 likes