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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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I need an answer about updates for the mobile android app urgently!

Spotify customer support,I've been a premium subscriber for several months now and I recently got a samsung galaxy tab 8.9" that runs Honeycomb (and that eventually will be upgraded to Ics) and I must say it's very frustrating to use the spotify app,...

Newbie

Spotify customer support, I've been a premium subscriber for several months now and I recently got a samsung galaxy tab 8.9" that runs Honeycomb (and that eventually will be upgraded to Ics) and I...

700 Views

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It doesnt work on my phone :( Yes. i have premium!

I upgraded from unlimited spotify to premium spotify about 15 minutes ago as i wanted to stream music from my phone. However, as i log into my account on my phone, it says that streaming is only avaliable to premium users. But how can that be? I allr...

Casual Listener

I upgraded from unlimited spotify to premium spotify about 15 minutes ago as i wanted to stream music from my phone. However, as i log into my account on my phone, it says that streaming is only aval...

meahtenoha

Spotify

1150 Views

4 replies

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Sync Problems

Hi, every time I update my phone, I haev to resync all of my music. This takes a very long time due to my large library, and I am unable to do it when I need to music. I update my phone on an almost daily basis due to CyanogenMod 9 Nightlies being re...

Newbie

Hi, every time I update my phone, I haev to resync all of my music. This takes a very long time due to my large library, and I am unable to do it when I need to music. I update my phone on an almost ...

783 Views

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mobile phone

just got my wife a htc andriod phone and upgraded to premium subscription but she cant seem to sync our playlist to her phone. help!!

Newbie

just got my wife a htc andriod phone and upgraded to premium subscription but she cant seem to sync our playlist  to her phone. help!!        

970 Views

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Solved!! playlist gone on phone

All my playlist are gone on my phone but are still on my computer. I even tried reinstalling app. What is going on and who do i contact to fix this?

Casual Listener

All my playlist are gone on my phone but are still on my computer. I even tried reinstalling app. What is going on and who do i contact to fix this?

popare

Casual Listener

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1 replies

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Offline status on Motorola Bionic

help....after following the recommended step of logging out, changing my password, and logging back in, I am stuck in Offline mode on my Bionic. About to drop my Premium membership and probably Spotify altogether if I cannot get this resolved. Need a...

Casual Listener

help....after following the recommended step of logging out, changing my password, and logging back in, I am stuck in Offline mode on my Bionic. About to drop my Premium membership and probably Spoti...

684 Views

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Ringtones/podcasts listed in playlists

Spotify is listing my podcasts and ringtones in my local music. I can delete them but how do I prevent spotify from listing them in the first place.

Newbie

Spotify is listing my podcasts and ringtones in my local music. I can delete them but how do I prevent spotify from listing them in the first place.

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Neglected app. Unsubscribing.

I don't think this app has seen any updates since before I subscribed to Premium (3-4 months ago). I've fought with random crashes (due to deleting songs off my SD card, it doesn't like that). The shuffling feature is broken (starts me in the middle/...

Newbie

I don't think this app has seen any updates since before I subscribed to Premium (3-4 months ago). I've fought with random crashes (due to deleting songs off my SD card, it doesn't like that). The sh...

user-removed

Not applicable

1287 Views

4 replies

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App closes everytime i add a track to a playlist

I have a nexus s, app closes evertime i add a track to a playist after a couple of seconds which i guess is when the app is syncing. Makes starring tracks really frustrating as i know the app will close as soon as i do. A fresh install didnt help, an...

Casual Listener

I have a nexus s, app closes evertime i add a track to a playist after a couple of seconds which i guess is when the app is syncing. Makes starring tracks really frustrating as i know the app will cl...

daveseefeld

Casual Listener

3303 Views

18 replies

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unable to play my playlist.

I have several songs in my playlist, they will not play... i get a info button. With the syncing symbol in the back trying to sync. Help....

Newbie

I have several songs in my playlist, they will not play... i get a info button. With the syncing symbol in the back trying to sync. Help....

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Solved!! Crashing on HTC Desire Z

I have just upgraded to spotify premium and downloaded the spotify app to my HTC Desire Z. However when tapping on the icon I get just a black screen and then it crashes back to homescreen. I have tried reinstalling.Any suggestions? It's disappointin...

Casual Listener

I have just upgraded to spotify premium and downloaded the spotify app to my HTC Desire Z. However when tapping on the icon I get just a black screen and then it crashes back to homescreen. I have tr...

nickc01

Newbie

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4 replies

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Bug @ Android app

I haven't grown any more enthusiast from reading the topics and posts on this forum; I experienced an issue with the app crashing after each song I add to a playlist, offline or not, but now I see nobody even listens to us (customers)? Come on people...

Regular

I haven't grown any more enthusiast from reading the topics and posts on this forum; I experienced an issue with the app crashing after each song I add to a playlist, offline or not, but now I see no...

Psychotoxic

Music Fan

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2 replies

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Mobile/offline question?

Why won't it let me listen to most of my music offline ?it says "Track cannot be played offline."

Newbie

Why won't it let me listen to most of my music offline ? it says "Track cannot be played offline." 😕

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Bluetooth with Spotify application on Galaxy S ?

Hello, this is my question, I wanted to know if it was possible to connect Spotify with bluetooth to a bluetooth receiver so I can emit wireless to a car radio or another receiver.Sorry for bad english, I'm french.Thanks !

Newbie

Hello, this is my question, I wanted to know if it was possible to connect Spotify with bluetooth to a bluetooth receiver so I can emit wireless to a car radio or another receiver. Sorry for bad e...

badger

Music Fan

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Automatic display rotation?

Hey guys, just startet to be a subscriber.And for what I see at the moment, Spotify is great for my purposes.But there's one thing about the mobile client that's a bit irritating:Due to the reason that I use music playing via bluetooth in my car (my ...

Casual Listener

Hey guys,   just startet to be a subscriber. And for what I see at the moment, Spotify is great for my purposes. But there's one thing about the mobile client that's a bit irritating: Due t...

subsinker

Casual Listener

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Closing on launch without warning... Unusable on mobile

I am running Samsung Nexus S on ICS. It has been running fine for a long time but recently (last month) when ever I try to launch the app it will ask for login details. After entering them. (normal login not facebook) it shows a black screen and then...

Newbie

I am running Samsung Nexus S on ICS.    It has been running fine for a long time but recently (last month) when ever I try to launch the app it will ask for login details. After entering ...

licenced

Community Legend

967 Views

2 replies

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Cover not well positionned on Galaxy Nexus

Hi, On my Galaxy Nexus my covers are not well positionned : I hadn't that problem on my HTC Desire.

Casual Listener

Hi,   On my Galaxy Nexus my covers are not well positionned :   I hadn't that problem on my HTC Desire. 😉

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Sony Ericsson Xperia Neo

Dear, Is the Sony Ericsson Xperia Neo supported? http://www.allotelecom.be/nl/gsm/sony-ericsson-xperia-neo-369 I am asking this because the phone isn't in the list, but google did give some topics with people with questions about this phone and spoti...

Casual Listener

Dear,   Is the Sony Ericsson Xperia Neo supported?   http://www.allotelecom.be/nl/gsm/sony-ericsson-xperia-neo-369   I am asking this because the phone isn't in the list, but...

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Synching question

This may be a silly question.If you enable files for offline, when in online mode does spotify play the local file or stream?Steve

Casual Listener

This may be a silly question. If you enable files for offline, when in online mode does spotify play the local file or stream? Steve

743 Views

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can't sign in

after entering my account details a window pop ups explaining me that spotify uses a lot of data and that it will be better to have internetflat after clicking ok it appears again and again. I also try to re-install the app but nothing change.

Newbie

after entering my account details a window pop ups explaining me that spotify uses a lot of data and that it will be better to have internetflat after clicking ok it appears again and again. I also t...

klaproth604

Casual Listener

1282 Views

3 replies

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