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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1017 Views
  • 0 replies
  • 4 likes

Offline status on Motorola Bionic

help....after following the recommended step of logging out, changing my password, and logging back in, I am stuck in Offline mode on my Bionic. About to drop my Premium membership and probably Spotify altogether if I cannot get this resolved. Need a...

  • Casual Listener
  • help....after following the recommended step of logging out, changing my password, and logging back in, I am stuck in Offline mode on my Bionic. About to drop my Premium membership and probably Spoti...
  • 655 Views
  • 0 replies
  • 0 likes
  • 655 Views
  • 0 replies
  • 0 likes

Ringtones/podcasts listed in playlists

Spotify is listing my podcasts and ringtones in my local music. I can delete them but how do I prevent spotify from listing them in the first place.

  • Newbie
  • Spotify is listing my podcasts and ringtones in my local music. I can delete them but how do I prevent spotify from listing them in the first place.
  • 1473 Views
  • 0 replies
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  • 1473 Views
  • 0 replies
  • 0 likes

Neglected app. Unsubscribing.

I don't think this app has seen any updates since before I subscribed to Premium (3-4 months ago). I've fought with random crashes (due to deleting songs off my SD card, it doesn't like that). The shuffling feature is broken (starts me in the middle/...

  • Newbie
  • I don't think this app has seen any updates since before I subscribed to Premium (3-4 months ago). I've fought with random crashes (due to deleting songs off my SD card, it doesn't like that). The sh...
  • user-removed
  • Not applicable
  • 1223 Views
  • 4 replies
  • 6 likes
  • 1223 Views
  • 4 replies
  • 6 likes

App closes everytime i add a track to a playlist

I have a nexus s, app closes evertime i add a track to a playist after a couple of seconds which i guess is when the app is syncing. Makes starring tracks really frustrating as i know the app will close as soon as i do. A fresh install didnt help, an...

  • Casual Listener
  • I have a nexus s, app closes evertime i add a track to a playist after a couple of seconds which i guess is when the app is syncing. Makes starring tracks really frustrating as i know the app will cl...
  • daveseefeld
  • Casual Listener
  • 3088 Views
  • 18 replies
  • 4 likes
  • 3088 Views
  • 18 replies
  • 4 likes

unable to play my playlist.

I have several songs in my playlist, they will not play... i get a info button. With the syncing symbol in the back trying to sync. Help....

  • Newbie
  • I have several songs in my playlist, they will not play... i get a info button. With the syncing symbol in the back trying to sync. Help....
  • 670 Views
  • 0 replies
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  • 670 Views
  • 0 replies
  • 0 likes

Solved!! Crashing on HTC Desire Z

I have just upgraded to spotify premium and downloaded the spotify app to my HTC Desire Z. However when tapping on the icon I get just a black screen and then it crashes back to homescreen. I have tried reinstalling.Any suggestions? It's disappointin...

  • Casual Listener
  • I have just upgraded to spotify premium and downloaded the spotify app to my HTC Desire Z. However when tapping on the icon I get just a black screen and then it crashes back to homescreen. I have tr...
  • nickc01
  • Newbie
  • 2102 Views
  • 4 replies
  • 0 likes
  • 2102 Views
  • 4 replies
  • 0 likes

Bug @ Android app

I haven't grown any more enthusiast from reading the topics and posts on this forum; I experienced an issue with the app crashing after each song I add to a playlist, offline or not, but now I see nobody even listens to us (customers)? Come on people...

  • Regular
  • I haven't grown any more enthusiast from reading the topics and posts on this forum; I experienced an issue with the app crashing after each song I add to a playlist, offline or not, but now I see no...
  • Psychotoxic
  • Music Fan
  • 1165 Views
  • 2 replies
  • 0 likes
  • 1165 Views
  • 2 replies
  • 0 likes

Mobile/offline question?

Why won't it let me listen to most of my music offline ?it says "Track cannot be played offline."

  • Newbie
  • Why won't it let me listen to most of my music offline ? it says "Track cannot be played offline." 😕
  • 662 Views
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  • 662 Views
  • 0 replies
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Bluetooth with Spotify application on Galaxy S ?

Hello, this is my question, I wanted to know if it was possible to connect Spotify with bluetooth to a bluetooth receiver so I can emit wireless to a car radio or another receiver.Sorry for bad english, I'm french.Thanks !

  • Newbie
  • Hello, this is my question, I wanted to know if it was possible to connect Spotify with bluetooth to a bluetooth receiver so I can emit wireless to a car radio or another receiver. Sorry for bad e...
  • badger
  • Music Fan
  • 1531 Views
  • 2 replies
  • 0 likes
  • 1531 Views
  • 2 replies
  • 0 likes

Automatic display rotation?

Hey guys, just startet to be a subscriber.And for what I see at the moment, Spotify is great for my purposes.But there's one thing about the mobile client that's a bit irritating:Due to the reason that I use music playing via bluetooth in my car (my ...

  • Casual Listener
  • Hey guys,   just startet to be a subscriber. And for what I see at the moment, Spotify is great for my purposes. But there's one thing about the mobile client that's a bit irritating: Due t...
  • subsinker
  • Casual Listener
  • 1148 Views
  • 2 replies
  • 1 likes
  • 1148 Views
  • 2 replies
  • 1 likes

Closing on launch without warning... Unusable on mobile

I am running Samsung Nexus S on ICS. It has been running fine for a long time but recently (last month) when ever I try to launch the app it will ask for login details. After entering them. (normal login not facebook) it shows a black screen and then...

  • Newbie
  • I am running Samsung Nexus S on ICS.    It has been running fine for a long time but recently (last month) when ever I try to launch the app it will ask for login details. After entering ...
  • licenced
  • Community Legend
  • 926 Views
  • 2 replies
  • 0 likes
  • 926 Views
  • 2 replies
  • 0 likes

Cover not well positionned on Galaxy Nexus

Hi, On my Galaxy Nexus my covers are not well positionned : I hadn't that problem on my HTC Desire.

  • Casual Listener
  • Hi,   On my Galaxy Nexus my covers are not well positionned :   I hadn't that problem on my HTC Desire. 😉
  • 739 Views
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  • 739 Views
  • 0 replies
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Sony Ericsson Xperia Neo

Dear, Is the Sony Ericsson Xperia Neo supported? http://www.allotelecom.be/nl/gsm/sony-ericsson-xperia-neo-369 I am asking this because the phone isn't in the list, but google did give some topics with people with questions about this phone and spoti...

  • Casual Listener
  • Dear,   Is the Sony Ericsson Xperia Neo supported?   http://www.allotelecom.be/nl/gsm/sony-ericsson-xperia-neo-369   I am asking this because the phone isn't in the list, but...
  • 897 Views
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  • 897 Views
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Synching question

This may be a silly question.If you enable files for offline, when in online mode does spotify play the local file or stream?Steve

  • Casual Listener
  • This may be a silly question. If you enable files for offline, when in online mode does spotify play the local file or stream? Steve
  • 716 Views
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  • 716 Views
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can't sign in

after entering my account details a window pop ups explaining me that spotify uses a lot of data and that it will be better to have internetflat after clicking ok it appears again and again. I also try to re-install the app but nothing change.

  • Newbie
  • after entering my account details a window pop ups explaining me that spotify uses a lot of data and that it will be better to have internetflat after clicking ok it appears again and again. I also t...
  • klaproth604
  • Casual Listener
  • 1213 Views
  • 3 replies
  • 0 likes
  • 1213 Views
  • 3 replies
  • 0 likes

So... Spotify opened up in Germany... hooray... time to try it out on my Galaxy Nexus.... oh wait!

Really? How do you expect to launch a service properly in Germany (where every second person, it seems, is now running around with an Android device), when you can't get the app working properly on the flagship Android device? As it stands, the app f...

  • Casual Listener
  • Really? How do you expect to launch a service properly in Germany (where every second person, it seems, is now running around with an Android device), when you can't get the app working properly on t...
  • merb
  • Casual Listener
  • 1198 Views
  • 2 replies
  • 0 likes
  • 1198 Views
  • 2 replies
  • 0 likes

Solved!! download spotify for archos?

My archos android device has no access to google play. Where can I manually download the spotify.apk?

  • Newbie
  • My archos android device has no access to google play. Where can I manually download the spotify.apk?  
  • SteveBrammer
  • Community Legend
  • 2936 Views
  • 1 replies
  • 0 likes
  • 2936 Views
  • 1 replies
  • 0 likes

Samsung Galaxy Ace - problems logging in

Have a new Samsung Galaxy Ace (Gingerbread 2.3.5) and have downloaded Spotify, have premium account but when I try and login I get - Unknown error (error 112). Why? Error messages like this really don't help

  • Regular
  • Have a new Samsung Galaxy Ace (Gingerbread 2.3.5) and have downloaded Spotify, have premium account but when I try and login I get - Unknown error (error 112). Why? Error messages like this really do...
  • soonback
  • Newbie
  • 1539 Views
  • 1 replies
  • 0 likes
  • 1539 Views
  • 1 replies
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Sync Android device with USB cable?

Is there any addon so that I can sync with USB cable? I'am working for long periods at sea and onboard we have no wireless network Macbook Pro + HTC Sensation XE Happy for some help/Chrsitoffer

  • Newbie
  • Is there any addon so that I can sync with USB cable? I'am working for long periods at sea and onboard we have no wireless network   Macbook Pro + HTC Sensation XE   Happy for some help...
  • 2187 Views
  • 0 replies
  • 8 likes
  • 2187 Views
  • 0 replies
  • 8 likes

Solved!! choose location for spotify offline files

Hello! I have an Motorola Razr with 8 gig internal memory availible for spotity and a memory card. is there an option to choose where to put the offline files? I rather have them om the memory card since it's bigger.

  • Newbie
  • Hello! I have an Motorola Razr with 8 gig internal memory availible for spotity and a memory card. is there an option to choose where to put the offline files? I rather have them om the memory card s...
  • Hestbank
  • Newbie
  • 2730 Views
  • 1 replies
  • 1 likes
  • 2730 Views
  • 1 replies
  • 1 likes