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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111408 Views

26 replies

3 likes

  • 111408 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224108 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224108 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581381 Views

79 replies

3 likes

  • 581381 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478605 Views

577 replies

40 likes

Account
Free
  • 478605 Views
  • 577 replies
  • 40 likes

Backs out to playlist level when switching views from horizontal or vertical

Not sure if this happens on other phones or not, but this is a problem I have seen on Droid. If I have the app open, and I have the phone open to the physical keyboard and I'm looking at it in a horizontal view, if I close the keyboard and switch to ...

Music Fan

Not sure if this happens on other phones or not, but this is a problem I have seen on Droid.  If I have the app open, and I have the phone open to the physical keyboard and I'm looking at it in ...

rodmur

Music Fan

528 Views

2 replies

0 likes

  • 528 Views
  • 2 replies
  • 0 likes

Solved!! Share current playing song

Another feature I would like to see on Spotify for Android. There are times I would actually like to share the current playing song. It would be nice if there was some button on the current song screen, you know the window that you can flip up with a...

Music Fan

Another feature I would like to see on Spotify for Android. There are times I would actually like to share the current playing song.  It would be nice if there was some button on the current son...

rodmur

Music Fan

4531 Views

2 replies

0 likes

  • 4531 Views
  • 2 replies
  • 0 likes

Spotify stops playing all of a sudden

Hi, I am using Spotify on my Samsung Glaxy. Today, I was using it and had my Bluetooth headset connected for the first time. I noticed, that it quite often stopped playing. "Luckily", I had catlog running and so I've got a logcat log. Please see min....

Newbie

Hi,   I am using Spotify on my Samsung Glaxy. Today, I was using it and had my Bluetooth headset connected for the first time. I noticed, that it quite often stopped playing.   "Luckily...

licenced

Community Legend

7307 Views

8 replies

0 likes

  • 7307 Views
  • 8 replies
  • 0 likes

Chicken and the Egg

I'm having a problem with my offline sync. I can get all the songs synced on my phone, but when I don't have an internet connection and/or force the ap into offline mode, I am not able to access Spotify because I am prompted to enter my logon informa...

Newbie

I'm having a problem with my offline sync. I can get all the songs synced on my phone, but when I don't have an internet connection and/or force the ap into offline mode, I am not able to access Spot...

474 Views

0 replies

0 likes

  • 474 Views
  • 0 replies
  • 0 likes

Save state after restart

I noticed that on iPhone, the spotify app seems to remember, pretty much always the last song I played. But not on Android, when I quit the app, and the OS eventually reaps the application, Spotify will forget where it was in my playlist. It would be...

Music Fan

I noticed that on iPhone, the spotify app seems to remember, pretty much always the last song I played. But not on Android, when I quit the app, and the OS eventually reaps the application, Spotify w...

miljbee

Music Fan

759 Views

2 replies

1 likes

  • 759 Views
  • 2 replies
  • 1 likes

Spotify keeps desyncing my playlist!

Spotify keeps desyncing my playlist saying that i have synced with more than 3 devices, but i havent. what to do? thanks for replies.

Casual Listener

Spotify keeps desyncing my playlist saying that i have synced with more than 3 devices, but i havent.   what to do?   thanks for replies.

licenced

Community Legend

1241 Views

3 replies

0 likes

  • 1241 Views
  • 3 replies
  • 0 likes

Samsung Tab 2 7.0 Android 4.0 Crashed instantly and always offline modus..

Does anyobne have spotify on the new Tab 2 7.0 with andoird 4.0?. It is always AGAIN in offline modus and crashes all the time. I used both versions again terrible. Please help...Need music for holiday..:D.

Roadie

Does anyobne have spotify on the new Tab 2 7.0 with andoird 4.0?.   It is always AGAIN in offline modus and crashes all the time.   I used both versions again terrible.    P...

plsderksen

Roadie

2274 Views

11 replies

0 likes

  • 2274 Views
  • 11 replies
  • 0 likes

Spotify stays in Offline Mode on my Android LG G2X when connected to 4G

Exactly as the topic title says, Spotify stays in Offline Mode on my LG G2X. I even made sure the toggle switch was set to on in the settings to sync over data. It did this in the original Android app and now the preview app. I would love to know if ...

Casual Listener

Exactly as the topic title says, Spotify stays in Offline Mode on my LG G2X. I even made sure the toggle switch was set to on in the settings to sync over data. It did this in the original Android ap...

David

Spotify Legend

972 Views

1 replies

1 likes

  • 972 Views
  • 1 replies
  • 1 likes

Solved!! I'm a really pissed off customer.

I'm JVGO, and spotify sucks. How long is it going to take your developers to solve the offline problems we android tablet users are facing. Why are you snubbing us spotify, why? You release iOS updates like every other week but neglect android users ...

Newbie

I'm JVGO, and spotify sucks. How long is it going to take your developers to solve the offline problems we android tablet users are facing. Why are you snubbing us spotify, why? You release iOS updat...

user-removed

Not applicable

2316 Views

8 replies

0 likes

  • 2316 Views
  • 8 replies
  • 0 likes

Solved!! Get an empty info box when trying to listen to a tune

I had my app working until two days ago. Now, every time I select a tune I get an empty Info dialog box with the only option to click OK. Then nothing happens and no music starts. Any suggestions?

Newbie

I had my app working until two days ago. Now, every time I select a tune I get an empty Info dialog box with the only option to click OK. Then nothing happens and no music starts. Any suggestions?

licenced

Community Legend

6710 Views

30 replies

1 likes

  • 6710 Views
  • 30 replies
  • 1 likes

Spotify app won't open on my Droid 2 Global

I have a droid 2 global running android version 2.3.4. I have downloaded the spotify app, but everytime I try to open it, the phone does the animation of opening an application, but then goes right back to the previous screen (i.e. the home screen, a...

Newbie

I have a droid 2 global running android version 2.3.4. I have downloaded the spotify app, but everytime I try to open it, the phone does the animation of opening an application, but then goes right b...

licenced

Community Legend

1299 Views

1 replies

0 likes

  • 1299 Views
  • 1 replies
  • 0 likes

Samsung Galaxy Europa compatibility

Hello, When I try to open spotify on my Galaxy Europa, the app opens and then instantly closes. I don't even see the spotify interface. Does anyone know what the issue is. I'm a premium member and rely on the service working. Many thanks

Casual Listener

Hello,   When I try to open spotify on my Galaxy Europa, the app opens and then instantly closes. I don't even see the spotify interface. Does anyone know what the issue is. I'm a premium memb...

licenced

Community Legend

833 Views

1 replies

0 likes

  • 833 Views
  • 1 replies
  • 0 likes

Spotify on mobile for free?

Hello,I use spotify on mobile and i have a free account. I put Spotify on my mobile phone and tablet and it works verry well. I can use the mobile app, but is it a trail? And where i can find when i must to pay for it?It's a amazing app but to bad yo...

Newbie

Hello, I use spotify on mobile and i have a free account. I put Spotify on my mobile phone and tablet and it works verry well.  I can use the mobile app, but is it a trail? And where i c...

user-removed

Not applicable

934 Views

1 replies

0 likes

  • 934 Views
  • 1 replies
  • 0 likes

Question

Why is it when I change to another song (on the android) it kicks me out of spotify or it stays stuck at the end of the song and doesn't keep on playing to the next? It has done that since I've had premium. Just wondering if they're ever gonna fix th...

Regular

Why is it when I change to another song (on the android) it kicks me out of spotify or it stays stuck at the end of the song and doesn't  keep on playing to the next? It has done that since I've...

Jlbentrude

Regular

837 Views

2 replies

0 likes

  • 837 Views
  • 2 replies
  • 0 likes

Playlist won't sync

I sync playlists with local files from my computer to my phone app for offline play and they will sync and work while the cpu and phone are both on wifi. However when I close the app and reopen later they playlist are no longer synced. Help? This is ...

Regular

I sync playlists with local files from my computer to my phone app for offline play and they will sync and work while the cpu and phone are both on wifi. However when I close the app and reopen later...

DarrenKing101

Casual Listener

2914 Views

3 replies

0 likes

  • 2914 Views
  • 3 replies
  • 0 likes

Solved!! Wiping out Local Music?

I've recently taken music off of my phones sd card. However, spotify continues to act as if the files are still there. Whenver I go to play them, the app will freeze for a moment and send me back to the menu of my phone. Is there any way to wipe that...

Newbie

I've recently taken music off of my phones sd card. However, spotify continues to act as if the files are still there. Whenver I go to play them, the app will freeze for a moment and send me back to ...

licenced

Community Legend

1231 Views

2 replies

0 likes

  • 1231 Views
  • 2 replies
  • 0 likes

Playlists not syncing

Hello, I'm experiencing some problems with syncing playlists from Spotify Desktop to the Mobile App. I've made some playlists on the PC and added various songs but they just wont show up on the mobile - I've reinstalled, logged in/out etc, but no joy...

Casual Listener

Hello,   I'm experiencing some problems with syncing playlists from Spotify Desktop to the Mobile App.   I've made some playlists on the PC and added various songs but they just wont sh...

clarkd

Casual Listener

2815 Views

1 replies

0 likes

  • 2815 Views
  • 1 replies
  • 0 likes

¡¡¡No REAL Extreme quality on the new preview app!!!

Hi from Spain and sorry for my english. I am a Premium user and I really like the new beta app, but I realize one thing... Turning the quality to Extreme on Streaming or Downloading doesn´t seems to affect on the real quality of the music, and remain...

Regular

Hi from Spain and sorry for my english.   I am a Premium user and I really like the new beta app, but I realize one thing... Turning the quality to Extreme on Streaming or Downloading doesn´t ...

Tobygnome

Newbie

3076 Views

5 replies

3 likes

  • 3076 Views
  • 5 replies
  • 3 likes

Solved!! PLEASE HELP!!!!

I cannot play any of my downloaded music on my phone even tho I pay for the premium. It has said since last night that it is pending even tho it downloaded months ago. Please help.

Regular

I cannot play any of my downloaded music on my phone even tho I pay for the premium. It has said since last night that it is pending even tho it downloaded months ago. Please help.  

Jlbentrude

Regular

4330 Views

29 replies

0 likes

  • 4330 Views
  • 29 replies
  • 0 likes

Solved!! Can't login - Spotify mobile consumes large amounts.....

Spotify have been working just perfect for a long time, but after I did reset my phone, I can't login. I entre my facebook login and Spotify shows this information - "Spotify Mobile consumes large amounts of data....." and I hit ok. But this message ...

Music Fan

Spotify have been working just perfect for a long time, but after I did reset my phone, I can't login. I entre my facebook login and Spotify shows this information - "Spotify Mobile consumes large am...

SpookiePower

Music Fan

1837 Views

4 replies

0 likes

  • 1837 Views
  • 4 replies
  • 0 likes