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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Can't even open the app

When I try to open the app it crashes immediately. No splash screen, no login screen, nothing. I have like seven playlists so that shouldn't be an issue. I don't have ICS as it hasn't arrived for the Galaxy Note yet and the app worked fine until an h...

Casual Listener

When I try to open the app it crashes immediately. No splash screen, no login screen, nothing. I have like seven playlists so that shouldn't be an issue. I don't have ICS as it hasn't arrived for the...

AndraBullar

Casual Listener

1557 Views

2 replies

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App closes abruptly 20-30 seconds after I rename a playlist!

I have been using Spotify on my LG Thrill phone for about 6 months with no problems similar to this. But recently, I started adding a lot of album playlists (100+) to listen on the go, which I regularly rename in order to rate them. I have been doing...

Regular

I have been using Spotify on my LG Thrill phone for about 6 months with no problems similar to this.   But recently, I started adding a lot of album playlists (100+) to listen on the go, which...

angstpristine

Casual Listener

1045 Views

3 replies

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I need an answer about updates for the mobile android app urgently!

Spotify customer support,I've been a premium subscriber for several months now and I recently got a samsung galaxy tab 8.9" that runs Honeycomb (and that eventually will be upgraded to Ics) and I must say it's very frustrating to use the spotify app,...

Newbie

Spotify customer support, I've been a premium subscriber for several months now and I recently got a samsung galaxy tab 8.9" that runs Honeycomb (and that eventually will be upgraded to Ics) and I...

709 Views

0 replies

1 likes

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Battery killer

Hello, I was wondering if anyone could tell me why spotify completely destroys my battery life? I own a 4g Evo phone and even on a full charge. Once I open spotify, I am lucky to get hour and a half of playing time using offline mode exclusively befo...

Regular

Hello,   I was wondering if anyone could tell me why spotify completely destroys my battery life? I own a 4g Evo phone and even on a full charge. Once I open spotify, I am lucky to get hour an...

HelpingHand123

Newbie

1030 Views

1 replies

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Sync Problems

Hi, every time I update my phone, I haev to resync all of my music. This takes a very long time due to my large library, and I am unable to do it when I need to music. I update my phone on an almost daily basis due to CyanogenMod 9 Nightlies being re...

Newbie

Hi, every time I update my phone, I haev to resync all of my music. This takes a very long time due to my large library, and I am unable to do it when I need to music. I update my phone on an almost ...

798 Views

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Solved!! App won't let me past login after reinstall.

So after 2 days of Spotify being stuck in "offline mode", I decided to see if reinstalling would help. What a mistake. When I login I get the message about data consumption. Ok nothing new there. After I hit OK, it pops back up. And again & again & a...

Regular

So after 2 days of Spotify being stuck in "offline mode", I decided to see if reinstalling would help.  What a mistake.  When I login I get the message about data consumption.  Ok noth...

Luftmjuk

Casual Listener

1904 Views

3 replies

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Solved!!Superuser Contribution Search User Playlists in Spotify Mobile

Hello,I'm wondering why there is no way to search for user playlists on the mobile app. If there is, please tell me how to get there. I downloaded the spotify mobile app to be able to listen to other user's playlists easily. If I can't, I won't be pu...

Newbie

Hello, I'm wondering why there is no way to search for user playlists on the mobile app. If there is, please tell me how to get there. I downloaded the spotify mobile app to be able to listen to oth...

Katerina

Spotify Legend

75995 Views

17 replies

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mobile phone

just got my wife a htc andriod phone and upgraded to premium subscription but she cant seem to sync our playlist to her phone. help!!

Newbie

just got my wife a htc andriod phone and upgraded to premium subscription but she cant seem to sync our playlist  to her phone. help!!        

985 Views

0 replies

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Solved!! playlist gone on phone

All my playlist are gone on my phone but are still on my computer. I even tried reinstalling app. What is going on and who do i contact to fix this?

Casual Listener

All my playlist are gone on my phone but are still on my computer. I even tried reinstalling app. What is going on and who do i contact to fix this?

popare

Casual Listener

1152 Views

1 replies

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It doesnt work on my phone :( Yes. i have premium!

I upgraded from unlimited spotify to premium spotify about 15 minutes ago as i wanted to stream music from my phone. However, as i log into my account on my phone, it says that streaming is only avaliable to premium users. But how can that be? I allr...

Casual Listener

I upgraded from unlimited spotify to premium spotify about 15 minutes ago as i wanted to stream music from my phone. However, as i log into my account on my phone, it says that streaming is only aval...

meahtenoha

Spotify

1175 Views

4 replies

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Very Strange Account activity help...

Hi All Very strange one happening to me i am on the "3" UK network and i had free 6 months in 2010-11 and after that i never used it, Then my wife gets a email saying she has 10hrs free spotify a month so i think "I wonder if i have that as well" so ...

Newbie

Hi All   Very strange one happening to me i am on the "3" UK network and i had free 6 months in 2010-11 and after that i never used it, Then my wife gets a email saying she has 10hrs free spot...

David

Spotify Legend

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1 replies

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Samsung Galaxy Note AT&T

Everytime that I try to access Spotify from the andriod app it wont let me get past the screen talking about data usage... I press ok then the same message reappears everytime and it wont even let me use the app... This needs to be fixed proto I love...

Newbie

Everytime that I try to access Spotify from the andriod app it wont let me get past the screen talking about data usage... I press ok then the same message reappears everytime and it wont even let me...

grodaisaltsyra

Newbie

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4 replies

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Offline status on Motorola Bionic

help....after following the recommended step of logging out, changing my password, and logging back in, I am stuck in Offline mode on my Bionic. About to drop my Premium membership and probably Spotify altogether if I cannot get this resolved. Need a...

Casual Listener

help....after following the recommended step of logging out, changing my password, and logging back in, I am stuck in Offline mode on my Bionic. About to drop my Premium membership and probably Spoti...

696 Views

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Ringtones/podcasts listed in playlists

Spotify is listing my podcasts and ringtones in my local music. I can delete them but how do I prevent spotify from listing them in the first place.

Newbie

Spotify is listing my podcasts and ringtones in my local music. I can delete them but how do I prevent spotify from listing them in the first place.

1495 Views

0 replies

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unable to play my playlist.

I have several songs in my playlist, they will not play... i get a info button. With the syncing symbol in the back trying to sync. Help....

Newbie

I have several songs in my playlist, they will not play... i get a info button. With the syncing symbol in the back trying to sync. Help....

711 Views

0 replies

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Solved!! Spotify keeps putting Transformer Prime in offline mode

Hi, New premium account holder. I have a Transformer Prime tablet. Even with a full wifi network signal Spotify starts in online mode then rapidly keeps moving between offline and online mode...eventually remaining in offline mode. This has happended...

Regular

Hi,   New premium account holder. I have a Transformer Prime tablet. Even with a full wifi network signal Spotify starts in online mode then rapidly keeps moving between offline and online mod...

Goodman

Spotify Legend

6308 Views

51 replies

1 likes

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spotify premium just stopped working

I've had Sotify premium on my phone for more than 6 months but know it has stopped working. Doesn't log in, just a black screan. Why?? Anyone who knows how to fix it?

Newbie

I've had Sotify premium on my phone for more than 6 months but know it has stopped working. Doesn't log in, just a black screan.  Why?? Anyone who knows how to fix it?

gms49

Regular

921 Views

1 replies

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Mobile/offline question?

Why won't it let me listen to most of my music offline ?it says "Track cannot be played offline."

Newbie

Why won't it let me listen to most of my music offline ? it says "Track cannot be played offline." 😕

727 Views

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Friends List on the Android Phones

Hello, Iphone users can access other people friends list but not for the Android phones. When will this change?

Newbie

Hello,   Iphone users can access other people friends list but not for the Android phones. When will this change? 

user-removed

Not applicable

871 Views

2 replies

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Offline Sync

The error is "The disk is almost full. You can't offline sync any more playlists. Please unselect some plalist and try again." Problem is, neither of the "disk" on my phone are even close to full, so what's the deal?

Casual Listener

The error is "The disk is almost full.  You can't offline sync any more playlists.  Please unselect some plalist and try again."  Problem is, neither of the "disk" on my phone are even...

licenced

Community Legend

5330 Views

12 replies

1 likes

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