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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

397842 Views

547 replies

35 likes

Account
Free
  • 397842 Views
  • 547 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8522 Views

0 replies

7 likes

  • 8522 Views
  • 0 replies
  • 7 likes

spotify stuck on loading logo on android device

my Spotify has been stuck on the loading screen since i logged out of my account on 14th June 2022, until today 18th June 2022 i still cant open spotify. i have tried everything i can find online I've tried Reinstalling the App multiple timesRestarti...

Newbie

my Spotify has been stuck on the loading screen since i logged out of my account on 14th June 2022, until  today 18th June 2022 i still cant open spotify. i have tried everything i can find onli...

Taylith

Community Legend

1132 Views

1 replies

2 likes

  • 1132 Views
  • 1 replies
  • 2 likes

Wrapped

Hi! My Spotify dosen't update after listening to songs (it dosen't say how many songs I've listened to on a specific day)Will this affect my wrapped?

Casual Listener

Hi! My Spotify dosen't update after listening to songs (it dosen't say how many songs I've listened to on a specific day) Will this affect my wrapped? 

Taylith

Community Legend

403 Views

1 replies

1 likes

  • 403 Views
  • 1 replies
  • 1 likes

I can pick songs and have unlimited skips without premium on my phone

On my android phoneI've never seen anyone else with this same situation but when I want to play songs I can pick them on any playlist and I still have ads and I can't peek to the next songs

Regular

On my android phone I've never seen anyone else with this same situation but when I want to play songs I can pick them on any playlist and I still have ads and I can't peek to the next songs

Taylith

Community Legend

3114 Views

10 replies

1 likes

  • 3114 Views
  • 10 replies
  • 1 likes

Solved!!Superuser Contribution Android Spotify app fails to start

Problem: Android Spotify app fails to start (the apps starts and keeps showing black screen with big green icon in the center, that's it - no any standard UX features displayed, menus, etc)When problem initially appeared: I logged out from devices th...

Newbie

Problem: Android Spotify app fails to start (the apps starts and keeps showing black screen with big green icon in the center, that's it - no any standard UX features  displayed, menus, etc) Wh...

CarlosE

Spotify Legend

712 Views

1 replies

0 likes

  • 712 Views
  • 1 replies
  • 0 likes

playlist names disappearing + clean reinstalls don't help

PlanPremium StudentCountryCanadaDeviceGoogle Pixel 5, ASUS TP412F, MSI GE76Operating SystemAndroid 12, Windows 11 My Question or IssuePlaylist names disappear either on the side bar or when adding songs to playlists on PC.On mobile, playlist names di...

Visitor

  Plan Premium Student Country Canada Device Google Pixel 5, ASUS TP412F, MSI GE76 Operating System Android 12, Windows 11   My Question or Issue Playlist names disappear either ...

252 Views

0 replies

0 likes

  • 252 Views
  • 0 replies
  • 0 likes

Superuser Contribution Music pauses on shared session when another user unlocks phone or receives a whatsapp message

PlanPremiumCountryThe NetherlandsDeviceSamsung A52s, Samsung Galaxy S10+, Samsung Galaxy S20Operating SystemAndroid 12, Android 12, Android 12 My Question or IssueI started a group session while connected to a Harman Kardon Onyx Studio 4, I can strea...

Casual Listener

Plan Premium Country The Netherlands Device Samsung A52s, Samsung Galaxy S10+, Samsung Galaxy S20 Operating System Android 12, Android 12, Android 12   My Question or Issue I started a...

CarlosE

Spotify Legend

487 Views

1 replies

0 likes

pause
session
shared
  • 487 Views
  • 1 replies
  • 0 likes

"Now Playing" bar not showing

Often, but not always, the bottom bar is not shown, making it impossible to access the play queue and controls. Very annoying and fairly serious bug.

Gig Goer

Often, but not always, the bottom bar is not shown, making it impossible to access the play queue and controls. Very annoying and fairly serious bug.

Joshigen

Visitor

9383 Views

8 replies

6 likes

  • 9383 Views
  • 8 replies
  • 6 likes

Trying to Collect votes for HarmonyOS Smartwatch app but entering new idea is closed

PlanPremiumCountryTurkeyDeviceHuawei Smartwatch GT3 ProOperating SystemHarmonyOS 2 My Question or IssueHi developers,All the topics about this issue is closed because of not enough votes. I want to open a new idea and publish it in Huawei Community j...

Newbie

Plan Premium Country Turkey Device Huawei Smartwatch GT3 Pro Operating System HarmonyOS 2   My Question or Issue Hi developers, All the topics about this issue is closed because of no...

441 Views

0 replies

3 likes

  • 441 Views
  • 0 replies
  • 3 likes

Superuser Contribution Spotify randomly changes to completely different playlist/album/artist

Hi, first time poster here. Lately my Spotify will all of a sudden randomly change from whatever playlist/album/artist I am listening to and start playing something else. When this occurs, the icon on the right hand side changes from the arrow circle...

Newbie

Hi, first time poster here. Lately my Spotify will all of a sudden randomly change from whatever playlist/album/artist I am listening to and start playing something else. When this occurs, the icon o...

Dian

Spotify Legend

5386 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify gets stuck on loading screen.

I have a paid suscription and for almost two month now, everytime I do a cold boot on the Spotify app on my phone, the appliaction stucks with the green loading icon when I try to select any of my own playlists. It wount display any tracks I have sto...

Casual Listener

I have a paid suscription and for almost two month now, everytime I do a cold boot on the Spotify app on my phone, the appliaction stucks with the green loading icon when I try to select any of my ow...

Eni

Moderator

20526 Views

4 replies

0 likes

  • 20526 Views
  • 4 replies
  • 0 likes

Problem in the section of "add a song", in every playlist

PlanPremium individualCountryArgentinaDeviceSamsung Galaxy S20 FEOperating SystemAndroid 11 My Question or IssueIn every playlist, in the section to "add a song" i'm not being able to listen the fragment of the song that i select to add, in my other ...

Visitor

Plan Premium individual Country Argentina Device Samsung Galaxy S20 FE Operating System Android 11   My Question or Issue In every playlist, in the section to "add a song" i'm not bein...

Amay

Spotify Star

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

Superuser Contribution Collaborate Playlist invite link opens to homepage.

PlanPremiumCountryUSADeviceSamsung Galaxy S22 Ultra Operating SystemOne UI Version 4.1Android Verizon 12Spotify Version 8.7.44.968 My Question or IssueI am unable to access a collaborative playlist sent to me by the creator. We are both using a mobil...

Newbie

Plan Premium Country USA Device Samsung Galaxy S22 Ultra  Operating System One UI Version 4.1 Android Verizon 12 Spotify Version 8.7.44.968   My Question or Issue I am unable to...

Eni

Moderator

708 Views

1 replies

0 likes

  • 708 Views
  • 1 replies
  • 0 likes

Solved!! Can't see Spotify video

PlanPremiumCountry LatviaDeviceHuawei P10Operating SystemAndroid Oreo My Question or Issue I just don't have a video option in Spotify at all, I have the latest version, I checked the guide, I don't have "video" tab when I click "Browse" and when I'm...

Newbie

Plan Premium Country  Latvia Device Huawei P10 Operating System Android Oreo   My Question or Issue  I just don't have a video option in Spotify at all, I have the latest ver...

user-removed

Not applicable

2855 Views

2 replies

0 likes

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  • 2 replies
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Superuser Contribution Cerré todas las sesiónes desde mi pc y no funciona la app

Cerré sesión desde mi Pc porque recibí un mensaje de un posible inicio de sesión que no hice yo, desde otro país que no es el mío, y al cerrar todas las sesiónes la app de mi móvil ha dejado de funcionar, al abrir la app sale el logo de Spotify y lue...

Casual Listener

Cerré sesión desde mi Pc porque recibí un mensaje de un posible inicio de sesión que no hice yo, desde otro país que no es el mío, y al cerrar todas las sesiónes la app de mi móvil ha dejado de funci...

Dian

Spotify Legend

318 Views

1 replies

0 likes

App "keeps closing" after download from Playstore
Cierre sesión
Pantalla negra
  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded

So i had downloaded some of the playlist and theure still downloaded on my old phone but theyre no longer downloaded on my new one.Wassuo with that??

Newbie

So i had downloaded some of the playlist and theure still downloaded on my old phone but theyre no longer downloaded on my new one. Wassuo with that??  

Jeremy

Spotify Legend

344 Views

1 replies

0 likes

  • 344 Views
  • 1 replies
  • 0 likes

Superuser Contribution Crackling sound while streaming Spotify via WiFi to Av receiver

PlanPremiumCountryUSADevice(OnePlus 8t kb2005, pixel 6 pro, pixel three, Dell Inspiron 7706Operating SystemWindows/Android My Question or IssueI'm having an issue where while I'm streaming there's this intermittent crackling sound that sounds like sk...

Regular

  Plan Premium Country USA Device (OnePlus 8t kb2005, pixel 6 pro, pixel three, Dell Inspiron 7706 Operating System Windows/Android   My Question or Issue I'm having an issue whe...

Eni

Moderator

2125 Views

4 replies

1 likes

  • 2125 Views
  • 4 replies
  • 1 likes

Superuser Contribution is the 30-min ad free period only once a day or what?

PlanFreeCountryUS My Question or IssueWhen I start playing a different playlist, usually once a day, it offers a video ad and then 30 minutes ad-free.It goes the full 30 minutes, my issue isn't about the length. After one 30-minute break, it begins p...

Newbie

Plan Free Country US   My Question or Issue When I start playing a different playlist, usually once a day, it offers a video ad and then 30 minutes ad-free. It goes the full 30 minutes, m...

vaajy

Roadie

10958 Views

2 replies

1 likes

  • 10958 Views
  • 2 replies
  • 1 likes

Solved!! Spotify still active in notification bar after pausing/pressing home or force quitting

Spotify stays active (on Android 4.1.2) in the notification bar even when I pause and press the home button of my device. This was introduced by one of the last updates. Even if I force quit the app it restarts itself and shows a notification which s...

Music Fan

  Spotify stays active (on Android 4.1.2) in the notification bar even when I pause and press the home button of my device. This was introduced by one of the last updates. Even if I force quit...

KwillBee

Casual Listener

18869 Views

8 replies

0 likes

  • 18869 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution Mobile de-synced from PC

I've been using the Mobile app and Desktop app for a year now. Out of nowhere my mobile app has deleted all of my library and the playlists are all empty. On my desktop everything is still there though. I have tried uninstalling, clean uninstall/rein...

Regular

I've been using the Mobile app and Desktop app for a year now. Out of nowhere my mobile app has deleted all of my library and the playlists are all empty. On my desktop everything is still there thou...

Carlson_Clan

Casual Listener

1496 Views

8 replies

1 likes

  • 1496 Views
  • 8 replies
  • 1 likes

Superuser Contribution App runs when headphones/speakers are disconnected (Android)

Hey everyone! Thanks for your reports. It appears that the the app is continuing to run rather than pause when any headphones or speakers are disconnected for our Android users. This may be causing a spike in battery usage. If you're having the same ...

Spotify Legend

Hey everyone!   Thanks for your reports.    It appears that the the app is continuing to run rather than pause when any headphones or speakers are disconnected for our Android ...

OscarDC

Moderator

10260 Views

30 replies

43 likes

Android
  • 10260 Views
  • 30 replies
  • 43 likes